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4.3 543 Reviews

FloryDay Complaints Summary

436 Resolved
97 Unresolved
Our verdict: Expect excellent service from FloryDay. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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FloryDay reviews & complaints 543

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12:31 pm EST
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FloryDay dress never arrived at my home

DEAR Custemerservice,

I'll hope you can help me please.

I paid and ordered the Cotton Viscose Solid Long Sleeve High Low Casual Dresses (1013079). Paid it on the 11th of july. Never received it.
What went wrong? Can you send me the dress please as soon as possible?

It s a4 months ago now.

My adress is:

Corine den Hoed
Groenhoevelaan 61
2343 BR Oegstgeest
HOLLAND

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7:38 am EST
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FloryDay products you shipped me

[protected] my order number, I tried everything on last night, as soon as I got the package, and Nothing fits me! I went very carefully by your sizing chart for each item! The quality of the clothes, other than the apricot dress, is poorly constructed.
I want to return all of the items I purchased, for a full refund. please provide me with a US shipping address so I can pay for return shipping, and get my full refund!

Thank you,

Vivian Makar

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1:13 am EDT
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FloryDay dress order of oct 21st 2016 amount paid 470.14 pln

Dear Sirs,
I have ordered 2 dresses on 21st Oct'16. My credit card was charged in full amount for 2 items in the total amount of PLN 470, 14. Payment was done through Citibank. Yesterday, I have received (via DHL) only one dress (#[protected]) the other is missing. There is no other information on the second dress.
As per your Packing List information my order nbr is [protected]

Could you please send info when the other dress will arrive.
thank you and rgrds
Barbara Słomkowska

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10:56 am EDT
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FloryDay clothing - dresses

Complete scam and horrible horrible quality. Unwearable - literally. Unbelievably horrible quality. The dresses I ordered were of such bad quality that they actually smelled like petrochemicals. The fabric was unwearable. The dresses also looked nothing like the pictures - style, material, cut, etc. Nothing! To top this off, you have to pay your own shipping to return them to china! Very expensive, and almost as much as the cost of the dresses. They kept offering me various partial refunds or credits if I just kept the dresses. They are so cheaply constructed they are worth nothing, and I would not even put them in my closet or donate as the smell is so bad (Makes you gag). The company trys to dissuade you from returning them by offering increasing partial credits or refunds if you keep them. They will not give you the address to return until you insist. The return address is to a person and has no mention of the company in the name. The company makes money even on the partial net payment they end up with whether or not you return the items. Stay away. Do not waste your time or money. They also never tell you the company and goods come from china until you have to return items. No usa contact.

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4:36 am EDT
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FloryDay have paid but no goods received after more than a month

Ordered 3 dresses on 11 september 2016.
Have received confirmation of payment on 14 september 2016 and was informed the dresses have been shipped.

Order no: [protected]
Tracking no: rk525446115cn

I have tried to reach their complaints or customer services but to no avail.

Two months and nothing ! (But the money was deducted very quickly)

Mrs mj meyer

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8:08 pm EDT
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FloryDay return

I ordered three dresses and three pair of shoes. Spent A LOT of money. None of them fit and I am very disappointed in the quality as well. There wasn't even a receipt in the package when I received it.
I have tried everything I can to return, but cannot even find a telephone number to call. I have emailed the service email requesting an address to return the items and have not gotten a response. I have filled out a form on the "contact us" portion of the site. No response. The site states that returns must be received within 14 days. How can I return when I cannot even get a return address?
Unfortunately I cannot afford to just eat the money this cost. Does anyone have a suggestion?

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Zeppelinanton
, US
Aug 29, 2018 2:29 pm EDT
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When I ordered two items, my card was charged immediately. But then delivery has taken 3 weeks. The Address label on the package was not readable and the package did not receive a package list or any information where to and how to return the low quality and unwanted purchase.
I have tried to contact customer service to send me information and paper work to do the return, but nothing has come back to me. They are sending me in circles and after several times they did not even respond anymore.
I consider Floryday one of the worst Scams I have ever known of.

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Vivian Makar
, US
Nov 09, 2016 7:42 am EST

I would contact the card company you bought the items through, and explain to them the situation. I bought my items on Paypal, and if they don't respond quickly, and give me my refund, I will contact Paypal, they always are fair, and take the consumer's side.

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4:08 pm EDT
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FloryDay dress

Polyester solid long sleeve maxi casual dresses ([protected])
Color: dark gray
Size: s
Order placed on october 3, 2016
Order number: [protected]
I which i had read the reviews before placing an order. This company had a website full of nice dresses, that i do believe that the pica's are chosen from other source's and then place in the webpage. The dress sent was not even similar to the one shown in the picture. Poor quality, different model.
They not even sent a return label with the package, a total scam.
I want a return label, to send it back and i don't want to be paid for the shaping.
My money back is what i want.
Please check the dress shown in the webpage and compare to the one attached. The pics attached shown also that the seams are not at the same level on both shoulder

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6:34 am EDT
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FloryDay - return policy

I was told in a telephone call before placing an order that they did in fact accept returns within a week of receipt. Unfortunately, they neglected to tell me that an item not fitting is not deemed an appropriate reason for returning. That is absolutely ridiculous.in addition to being the size of a small tent on my 105 lb. Frame, the quality of the material is embarrassingly cheap.

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4:31 am EDT
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FloryDay inferior dresses

I ordered a dress from Floryday on the 28th July 2016. It finally arrived today on the 30th September 2016. I am sooo bitterly disappointed with the dress. The fabric used is so thin its completely see through. It is not the same as advertised. The pattern, design and colour of the dress is not the same as in the picture. I feel robbed! The XL dress that I ordered will also only fit my 11 year old daughter. Unfortunately she wont be able to wear it either as it is inappropriate for any young girl or lady to wear. I may as well be wearing see through plastic.

So disappointed. Such a waste of good money. Please everyone, avoid this online retailer, they are just scamming you out of good money. I could have made this rubbish for R30 instead I paid over R600.00.

This was my order number [protected] as I know they are going to come back with a generated response that is going to amount to nothing.

AVOID FLORYDAY!

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Rebecca Freeman
, US
Oct 14, 2016 6:25 am EDT

I had the same experience. Very poor quality material, and when I got online to find out how to send the thing back, I was informed that "not fitting" does not qualify as a reason to return an item. THAT is the most ridiculous thing I've ever heard. Makes me tempted to take a pair of scissors to the piece of crap so it would count as damaged. In addition, I ordered it at the end of September, received a package stamped October 8th on the 13th. I will NEVER do business with this place again.

FloryDay
FloryDay
Jul 12, 2017 12:48 pm EDT

Thank you for your sharing.

Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us.

Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" complaintsboard + your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you.

Thank you for your time.

Best regards,
Floryday

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4:26 am EDT
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FloryDay dresses ordered

I purchased three dresses from this company in August. It took three weeks to have them here. When I tried them on I was utterly disappointed. Not only did they look NOTHING like the dresses online, they were poorly made and with cheap fabric. I have tried contacting them for a week now. They do not respond to emails on their [protected]@ email address and will communicate on messenger with almost automated messages. I clearly stated that I wished to make a return and the process to do so and finally after 8 or 9 go arounds, got the same please email [protected]@ when I already explained that I got no response from the multiple email to that address.
Stay away

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3:10 am EDT
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FloryDay no response about the refund

Hi!

My order numer is: [protected].
I've received a package form FloryDay on Wednesday (14 Sept 2016) and unfortunately I have to say that I am not satisfied with my two items.

First dress which is supposed to be made of silk looks like made of anything but silk. The quality of the material is really poor and feels like plastic.
The second one is sewn unevenly and has something that looks like longer material tails in the front and in the back.
These two are totally different than the photo on the website.

I paid a lot of money as for the plastic dresses and I need my money back.
Unfortunately OnlineChat and telephone number are not working.
I asked them for the return instructions and to start the refund process.
I wrote two emails on the address but no reponse.

After reading all those stories, I am starting to be a bit worried.
Hope this complaint is going to work. :(

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3:41 pm EDT
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FloryDay fraudulent misrepresentation of merchandise

Do not purchase anything from this company This company is a total scam. The do not have a customer service department and no operational phone #. When you request a refund for low quality, mis-colored, shotty merchandise you keep getting a (form generated email). I ordered (4) dresses and when they arrived, I noticed that the color of the dresses did not match the color on the website. I have been trying since I received the merchandise on the 15th of September to get a refund which I still have not gotten. I was able to speak to a representative via their online chat (Ziaul) no help. The only thing that you will get is generated email that you cannot reply too. I have been reading all of the complaints and the response from Floryday is the same. When you click on the [protected]@floryday link it goes directly to the online website. This company should be shut down. Consumers, please do not purchase anything from this company. You will never get quality merchandise, you will never get a refund, and you will never get a piece of mind. Do not sign up for any newsletter. Be aware.

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5:06 pm EDT
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FloryDay womens dress totally wrong size

I ordered a dress no021033863297 on aug 29th 2016. I arrived today and although i am size 14/16 and ordered xl i cannot even get this dress over my shoulders, i want to return it to have refund, but nowhere on your many website pages is there an address for returns.
Please can you send me a returns address
I do hope this is not another anonymous chinese scam as i shall spread the word about on line shopping

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7:51 pm EDT
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FloryDay waited over a month for a dress

15/9/16
Waited over a month for a dress. When it arrived it was nothing like the photo shown on Floryday's website. The photo on the website was actually taken from Spell & The Gypsy website of their Hotel Paradiso dress. The dress is made from cheap fabric and lacks detailing on the waist and is a very strange cut and size. Using another companies photo is very misleading also. I am now asking Floryday for a refund which if you believe what they say on their website should be an easy process. Not so far. I have had to submit photos . There returns policy does not say anything about having to give evidence to obtain a refund. I would not recommend Floryday to anyone

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Update by Liz Paterson
Sep 19, 2016 3:45 pm EDT

Floryday did quickly assist me with my complaint and refund for the dress I mentioned in my comment. They refunded the full amount of the dress which is the resolution I was after.

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7:39 am EDT
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FloryDay unethical behaviour, wrong order, breach of privacy

Very unprofessional company. Shipped me someone else's order and included an invoice with the other persons personal information. I never got my 1 dress order. Then they wanted me the costumer to pay for the re-shipping of this persons order or to meet with her in person!
Ignored my request for re-shipping my correct order and to send me a self addressed envelope so I could return the items.
I have relocated to canada and doing the shipping for them is not possible, post costs from here are outrageous $40 for her items. I have repeatedly asked them to resend my order and got the run around, generic vague nonsense and unwillingness to take responsability and fix the mistake asap, now I just want a full refund and for them to send me a return envelope at their cost. Avoid this nightmare consumers.

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5:15 pm EDT
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FloryDay - return policy

I bought three dress on Floryday.com because their site assured me that returns were quick and easy. The package arrived in about 2 weeks, which I thought was a long delivery time, but OK. Two of the dresses didn't fit, which is why I rarely buy clothing online. When I contacted the company to ask how to reurn them, I received a response from "Annie Chen"...

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2:38 am EDT
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FloryDay dress

Hi, I have just received 2 beautiful dresses from this company.
The dresses are well made but one is simply too large & I need to return it promptly, with in 14days to receive refund.
I cannot find a Returns address anywhere on their Site.
After a Live Chat, I was given this link but it simply brings me to this Complaints page ... ?
How do I return the dress without an Address ! ?
Very time consuming and worrying !

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mariedeprez@testmateriel.net
, FR
May 11, 2020 5:25 am EDT

How can I send the dress back? it's longer than I thought. Thank you !

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Penelope Taylor
, AU
Nov 14, 2018 10:58 am EST
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This dress is not the right size
XL size states that it should be L84 B88 - 93 W76. The dress is actually L84 B80 W70. This does not fit and therefore am returning it. I should not have to pay postage when the incorrect size has been sent to me. I expect a full refund as well as the cost of postage.

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Delia E Mercado
, US
Nov 14, 2018 4:58 pm EST
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order no [protected] DELIA E MERCADO [protected]
I need an address to return the items and be reimbursed on my pay pal acct.
Thank you

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C Yeo
, SG
Nov 14, 2018 8:12 am EST
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My Order no. [protected]
The Item ([protected])
Color Red Size M
The red dress is not cotton and unsuitable for my wear. It has a stretchy synthetic material.

I would like to get a refund please .
I may be contacted at : caroline@corporateheadhunters.com.sg
+[protected]

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Miamimio
, US
Nov 14, 2018 3:45 am EST

October/ 2016

Dishonest Company. Total Scam, poor quality products, no returns available.
The items shown in their catalog are no the same to the ones they send to the clients

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Helene Kayser
, NO
Nov 13, 2018 6:11 am EST

Order date: 01-11-16.
Polyester dress.
The dress is too small and I want to Return it, and have my payment back.

I have written an e- mail to service@floryday.com, but got no answer.

Helene kayser
Sygnagt 9
5055 Bergen
Norway
helene-dukkemaker@hotmail.com

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cagatlin55
, US
Nov 13, 2018 4:31 pm EST

I have sent an email twice trying to get instructions for returning some items.
I am trying to take care of it in your 14 day limit.

Your shipping was great, but upsetting not getting a response to my email for returns.

Cindy Gatlin
514 Magnolia Ave
Melbourne Beach FL 32951

Order # [protected]

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mbrezial
, US
Nov 12, 2018 1:34 pm EST

I wanted to return items [protected], [protected] and [protected] because they do not fit. I cannot/want answer the phone. Poor customer service and I want to return these items for a full refund.

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Toni Creswell
, US
Nov 12, 2018 12:58 pm EST
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I received two coats that I ordered through Floryday. I need to send them back as they are too little and not of good quality. I emailed them last Friday and haven't heard anything back. I'm hoping I hear back soon.

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Soroush
, US
Nov 12, 2018 11:05 pm EST
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I have ordered a dress from this company and recieved it after 2 weeks
The dize did not fit
I emailed them to find out hiw should I return it but they have not answered my email yet
What shoukd I do?
Don't buy anything from this website
They should follow their rules for return policy but they did not even replied my email

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11:11 pm EDT
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FloryDay dress nothing like advertised

I placed an order and once this dress arrived, it looks nothing like what was advertised, it is completely see-through, very bad quality and not even the same colour. The actual dress I received looks like a low quality night gown and will never be worn, i would not pay R50 for this dress never mind R1800 (after customs) Thankfully I am a social media manager and will make sure that I will be spreading the word. Total rip off!
dress>>> https://www.floryday.com/Polyester-Others-3-4-Sleeves-Maxi-Casual-Dresses-m1011850

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Company emailed and everything is now sorted out they are giving me a full refund on the dress and have apologised as this is not the products they would like to be known for.

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7:18 pm EDT
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FloryDay no return process available

Order # [protected]
I ordered three items through this company. Two were cut too small in the arms, so I inquired through their live chat about return. Was informed " we do also accept the return and offer a full refund of item total if you are just not satisfied with it( you need to return at your own cost)" Glad to do that but, even after multiple inquiries, they would not provide and address for the return.
Just need to know where to return items for refund.

This company fills your inbox with emails about making purchases, but is remarkably uncommunicative regarding returns.

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Update by Mamahoodoo
Aug 26, 2016 1:26 pm EDT

I was contacted promptly by a Floride representative after posting my complaint. A resolution was suggested that allowed for a full refund in exchange for amending my complaint. I will repost my complaint if the refund is not completed, but willing to trust they will stand by their offer.

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Cindy Dunlap Mette
, US
Jan 26, 2017 12:12 pm EST

THIS COMPANY IS A SCAM. THEY POST AN ADDRESS ON THEIR SITE- YET SAY IT IS NOT A RETURN ADDRESS... WHY POST THEn? THEY ARE NOW OFF FOR CHINESE NEW YEAR. STAY AWAY!

FloryDay
FloryDay
Jul 12, 2017 11:41 pm EDT

Dear Cindy, please understand that we have return warehouses for different countries, the address on our website is not a return address. A return with return form with your package will help our staff in warehouse recognise your order and complete the refund process. Would you please let us know your order number and we will have a check for you.

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claire wilcox
, GB
Jul 13, 2017 5:24 am EDT
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Replying to comment of FloryDay

Hi I am having difficulty getting a response for 2 returns. I was told on the live chat that if my items were not suitable I would send them back to a depo in Manchester could you please issue me with a return ticket and address my order is order [protected] item pollster floral sleeve maxi dress [protected] polyester long maxi vintage dresses [protected]

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LaLa Timps
, US
Dec 21, 2016 12:00 pm EST

Suspect this lot are the same shower behing Modlily! Exactly the same complaint. I wrangled a returns address out of them and despite them suggesting a part refund (10% of £65!) and I give the items to friends (yeah, right, like they'd be ok for my friends if they are not good enough quality for me?)
I got an RMA number out of them and was determined to send the stuff back and get a full refund (even though registered shipment to China cost £18, it became a matter of principle)
That was 8 months and a lot of 'tickets' later... still no refund.
Now having the same challenge with Flory Day. 2 hopes of a refund. Lesson learned.
My advice? Just avoid these Facebook retailers like the plague, whilst I know a lot of our in country retailers have clothes made in China, they have stringent quality controls in place. When you deal direct with these rag trade Chinese retailers it seems you have zero protection, lose your in country consumer rights.

FloryDay
FloryDay
Jul 12, 2017 11:38 pm EDT
Replying to comment of LaLa Timps

Dear LaLa, we are sorry to know what happened. Would you please let us know your order number and we will help you with your order. Please send us your order number and request to feedback@floryday.com with the subject "complaintsboard + your order number + your concerns". Our related department will contact you there and solve your problem as soon as possible.

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Angelina Steph
, US
Dec 03, 2016 5:50 am EST

Return Address (Note: Please send the item(s) back to mainland China as below address, instead of Hong
Kong) Name: Address:
City:
Found it guys!

Country:
Postal Code: Phone (Chinese):
Jack Li
4th Floor East, Building C, Area 72, Jia'an Industrial Park
Xin'an Street Bao'an District
Shenzhen
China
518101
[protected](Returns & Refunds)

FloryDay
FloryDay
Jul 12, 2017 11:35 pm EDT

Hi Angelina, thank you for your comment. We would appreciate that you can revoke the information as it is not the correct return address. We have return warehouses for different countries, and a return with return form will help our staff in warehouse recognise your order and complete the refund process. Tips for other customers: If there's any problem with your order, please do contact our after sale department first. They will do their best to help you out.

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Jan Eaton
, US
Nov 13, 2016 2:35 am EST

I am having the same problem! 😡

FloryDay
FloryDay
Jul 12, 2017 11:32 pm EDT
Replying to comment of Jan Eaton

Hi Jan, would you please let us know your order so that we can assist you further?

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Janette Olson Richan
, US
Nov 04, 2016 8:23 am EDT

I am supposed to send it back and have it back in their hands within 14 days, but yet i can't get an Address to send it back. I was worried the second I ordered from this place, because I did not receive a confirmation order email, but yet money was taken out of my account. I received the products, however, something seems fishy when I can't get anyone to give me an address. Live chat kept saying I needed to wait for an email back...? why can't he just give it to me? Odd.

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Janette Olson Richan
, US
Nov 04, 2016 8:20 am EDT

i've asked for a return address as well through live chat and he wouldn't give it to me. Now what?

FloryDay
FloryDay
Jul 12, 2017 11:36 pm EDT

Hi Janette, please send us your order number and request to feedback@floryday.com with the subject "complaintsboard + your order number + your concerns". Our related department will contact you there and solve your problem as soon as possible.

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Mrs Blobby
, FR
Sep 28, 2016 8:54 am EDT
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I ordered 4 dresses from Floryday. All 4 are poor quality. I can't get a return address to send them back and they suggest I keep them or sell them to friends! They offer to give me vouchers to spend on their site instead!

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Dea13
, CH
May 27, 2017 7:49 pm EDT
Replying to comment of Mrs Blobby

The same just happened to me! I'm stunned! They would refund a 40% amount of money or 50% if I use an in-shop credit instead. That would be wasted money, indeed! I want 100%. And the two dresses are sooo bad I wouldn't even give them to a charity shop. They feel and sound like the material used for umbrellas! Let's wait and see, what happens. They were swift in their reply. That's a plus.

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Devorah Rachel Ramey
, US
Sep 09, 2016 8:40 am EDT

Did you get your refund ?

FloryDay
FloryDay
Jan 17, 2017 9:26 pm EST

Hello,

What can I do for you?

You can send us emails to our feedback@floryday.com with the title "" complaintsboard + your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you.

Thank you for your time.

Best regards,
Floryday

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FloryDay very poor customer service.

I have ordered a dress from FloryDay website and when I received it and tried it on I was very disappointed because it did not fit me at all. At was very small and tiny and also it was quite short even though it was supposed to be a knee length dress.
When I contacted customer service they said that I can return it back to China if I want to get a refund. But it was too expensive to return and there was no point in doing that. Then I asked for an exchange and they said that it was against their policy. They offered me a discount on my next order but I refused to accept that. I will definitely not buy anything from this site again. Very poor customer service.

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FloryDay Customer Reviews Overview

FloryDay is an online fashion retailer that offers a wide range of clothing, shoes, and accessories for women. Our team has analyzed FloryDay reviews from various sources to provide an overview of the company's reputation.

Positive reviews highlight FloryDay's affordable prices, stylish designs, and fast shipping. Customers appreciate the variety of options available on the website, including plus-size clothing and trendy accessories. Many reviewers also praise the quality of the products, noting that they are well-made and durable.

FloryDay's customer service also receives positive feedback, with many customers reporting that their inquiries were promptly addressed and resolved. The website's user-friendly interface and easy checkout process are also frequently mentioned as positive aspects of the shopping experience.

However, some negative reviews mention issues with sizing and fit, as well as shipping delays and difficulties with returns. Some customers also report receiving items that differ from the product description or photos on the website.

Overall, FloryDay has a positive reputation among customers for its affordable prices, stylish designs, and fast shipping. While there are some concerns about sizing and shipping, the majority of reviews are positive and recommend the website to others.
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