FloryDay
reviews and complaints

I have made 4 attempts to contact Floryday. They asked me to choose an option, and I chose option 1 for a full 100% refund and I was happy to pay for the shipping back to them here in the states. Never received anything... I got scammed out of $153. (Order#023790894495) return ticket number assigned to my email (Ticket #5001111998)

The delivery took longer then expected but when the clothes arrives, they were hideous. The materials were very shabby, the sizing was not as described, and nothing was worth keeping. I packaged all the clothes and bagged the items for return. I first submitted the return request as described. One week later I received an email with options on how I would like to handle the situation: Option 1, 100% refund and they would email me the return address for my return. Option 2, they would send me a coupon code for 70% product value of my merchandise and I could keep the hideous clothes, or Option 3: They would refund me 50% of the product value and I could keep the hideous clothes.

I replied with my answer to : http://www.floryday.com/account/.ticket.php?e=marianicusanti@mac.com=5001111998

They said this would allow me to track all my emails and communicate with them. All it does is go in circles and no one ever answers and the submit button stops working to infuriate you even more.

Steer clear of this company. I received a dress which is nothing like picture on web site and is just rubbish which I wanted to return. I have sent a complaint to floryday and had a reply which just keep sending me to their website. According to the web site there is no order number for the item and apparently I have never ordered from them. This company needs looking in to as it is just misleading people and selling sweat shop rubbish

Floryday recewived my returned items on August 5, 2020

I have not yet been reimbursed for the items returned.

They sent me this email which I followed and is why they were delivered to them on August 5th

Re:FW: [#9327663704] Thanks for Your Ticket to floryday.com

Thank you for your reply. Below is the return instruction. Please read it carefully before the return.

1. Return with pre-paid label
•You can choose to return the parcel to our US warehouse via USPS with our shipping label and the shipping charge US$7.99 will be deducted from your refund. In the attachment, you will find our return label and return form.
•Enclose the return form in your return parcel and package up securely in its original plastic bag. Please strictly follow the instruction on the label to return the package.
•You can track the shipment on website https://floryday.shipment.co/track/ and it usually takes 5 working days for your return to be delivered to our US warehouse. We will process your refund after receiving the returned parcel.

2. Return at your own cost
•If you choose to return at your cost, please send the package to below address. We will immediately initiate the refund process for you once we received your returned package. If you can provide us with the return proof or return tracking number, we will initiate the refund process in advance. Once we process the refund, you will receive a confirmation email.
•When you return your order, please take a picture of the return slip from the delivery company as return proof. You can simply upload the pictures when you reply to this message and please note that the picture should be a JPG file and not exceed 2MB. If there is difficulty in uploading, you can simply send them to "service@floryday.com".
• Return Address
Name: Floryday Return Center
Address: Suite A, 11100 West 82nd Street, Lenexa, KS
Country: United States
Postal Code: 66214

Thank you for your understanding and cooperation. Hope we can serve you again in the future.

The order number is 027903578611

The items are as follows:

1. Floral Casual Round Neckline Short Sleeve blouse gray(1543204) $24.99
2. Color block casual round neckline short sleeve blouse gray (4041823) $24.99
3. Solid casual V-Neckline 3/4 sleeves blouse (1538618) $24.99
4. Floral Casual V-Neckline 3/4 sleeves blouse (1501476) $26.99
5. Floral casual round neckline short sleeve blouse (2200930) $19.99
6. Color block casual round neckline short sleeve blouse (1325513) $14.99
7. Solid casual round neckline short sleeve blouse ( 1505550) $20.99
8.Floral casual round neckline short sleeve blouse (4037879) $18.99

I should be reimbursed $176.92

Photos are everything they requested to be returned with the clothing items.

I just want to be reimbursed for the items they received.

Klänningen är trots angiven storlek alldeles för liten. Den måste vara felmärkt.
Vill ha en större storlek.
The dress is too small. It cannot be Size XXL! I want a larger size!

I ordered two items 7/09/20 order number 023745808498 $31.99 and $14.99.
another order 7/24/20 order number 023582616215 $20.99 Totals$59.96 and
$28.97
I returned these items exactly as they told me to! Have not heard anything. Not even an email saying they received them! I feel I am being taken advantage of! please help
Linda K. Mahoney

Did nott order these blouses and do not want them I had earleyer ordered two blouses idid not order but was told they had to be returned to china and would cost 25 dollars to send back so I gave them to the salvation army do not want these blouses I did no order just my money back

I cancelled my order 12 hours after placing it and explained the reasoning by email. They responded and were very sorry to hear that I wanted to cancel my order. No refund, no further communications for 4 days. 4 days later they informed me that the item was shipped despite they had 3 business days to process a cancellation request. Decided to file a dispute with my credit company to get a refund.

I attempted on two dates to get the information to return a dress and had no success. The dress did not fit and was not well made. I tried for hours to find a way. You even deny I ever ordered anything. Still have it here because I'm afraid it will cost me to send it to you and Floryday will give me nothing back. Very disappointed. Will warn others.

Deb C

I returned 2 dresses on 24/07/20 with certificate of posting and a charge of £4.10. The ref. no. was NV73991347GB.

I have heard nothi ng from this company since then.

I am owed £46+ and paid by Barclay card

I am highly sceptical about the efficacy and would recommend having nothing to do with them. the quality of the good is very low and nothing like the pictures on line.

I bought o. March 8 2020 some sneakers
ticket #[protected]
No.order [protected]
And they are in San Luis Potosi Mexico on Customs because they claim the item its not original or is counterfeit Or a replica is there any paper or document you can send me that will help me claim my purchase? I had No idea they were replica! I really loved the style.
My email is
celica.[protected]@gmail.com
Thanks a lot

Order was placed on july 19, 2020 and they charged my credit card that same day and has not delivered anything. Cancel my order and refund my money back to my credit card today. They have not responded to any of the emails and their telephone number has been disconnected. So there is no way to get hold of them. But they already have my money because they charged of my order. I did not know until I placed my order that they were in hong gong

Returned clothes want a refund .didnt realise clothes were coming from China. Cheap & didn't fit returned to address on parcel not happy just want money returned. bluepisces59 @ Gmail.com.Kerrie Wenzel 56 North Crs Wyoming NSW

I ordered 3 dresses the 29 of july and I didn't receive anything yet no advise no email nothing...
My order number is [protected]
I need it for summer in canafa! What happen with thoose 3 dresses?
Why you didn't sent advise. Is it shipped? I didn't receive any follow up.
Summer is going on here, so I need thoose dresses as soon as possible.
Could you give me a realistic answer.
I advised my bank on that. This is not normal to pay for clothes and not receive it.
I would appreciate a email from you at least. You must know now what's happening with my order.
Thank you!
Marie-andree langlois [protected]

I purchased 5 blouses from FloryDay and none of them fit. I've tried to contact them by the email address provided to me by my PayPal but to no avail. There was no invoice included in the bag of blouses so I'm unable to return them. I'm $100 out but have learned never to buy anything that is advertised on Facebook. Buyers please think twice before ordering from this business. The blouses were all made in China and wasn't the quality I expected.

I ordered a dress 9 weeks ago. It arrived and it was of such poor quality I sent it back to you. I paid £3.90 postage to return it and despite a receipt as evidence of this and being promised a refund 3 weeks ago I still have not received my money

This is the worst experience I have ever had. When I tried to return the order I was met with every runaround trick in the book. When I was finally able to get them to issue a refund, it was in the amount of $50.99 for each dress (I ordered two of them). The amount I paid for them was $65.98 for each dress. By the way, so far this whole ordeal has taken me a little over a month to get to this point. I have not received a answer from my last three messages (the only way you can communicate with them) concerning when I will be getting the rest of my money. I doubt that I will ever get the money they owe me, so anyone thinking of doing business with Floryday BEWARE, BEWARE, BEWARE! Quite a good scam for making money!

I have tried multiple times through your inquiry page, through [protected]@Floryday.com, through [protected]@floryday.net and through [protected]@Floryday.com to get a return address to return items I want to return since 7/10/2020.

You all are saying the order doesn't exist yet you charged my credit card the $229.89

And in one email I was told to respond to which I tried but the email was a NOREPLY email address. I did not appreciate being told to respond to that email would not be possible.

I am attaching pictures of the order as well as the items I want to return and to be reimbursed for them.

Dee Mosher
[protected]@glasscity.net

e mail n/k ; order number n/k paid £97.87 on 29/06/2020 via credit card
requested info to return 6 items, ticket [protected] ; [protected] ; [protected] all phone calls do not get answered .multiple requests for help not answered. what can be done?nb ticket [protected]//order number [protected] has been processed and is in system for refund.this issue is in progress scince 06/07/2020!

Fedex says package is lost and to contact shipper, I contacted floryday and they will not cancel or refund and keep giving me the same tracking information which shows the item in memphis, tn since 07/12 and no tracking after that date.

we just want a refund.

Order Number:[protected]
Order Date:[protected]:10:07
Order Status:We have received your payment.
Your item was shipped.
Tracking Number:[protected]
Track Order:Tracking
Shipping Time:9-14 business days
[protected]:50:27Your item was shipped.
[protected]:50:26carrier: FedEx 2nd Day-GPS tracking_number: [protected]
[protected]:38:31To be picked up by courier services.
[protected]:38:31Packaging
[protected]:32:10Your order is confirmed.
[protected]:28:06We have received your payment.
[protected]:10:07Your order is placed.

I am a senior on fixed income. Purchased dress & received it July 8th. Tried on, too small. Immediately emailed to exchange, you have to get return address from them and contact within 14 days. They ignored my question, told me to pick option when I was literally begging to exchange. Finally I said okay, give me back my money and I'll repurchase larger size. 10 emails later and they WILL NOT RESPOND. Their emails in the beginning were almost like a robotic reply. They warn you NOT to return to China address that they will give you a US return address. Please help. I feel like the stupid senior they warned us about at our senior center. I just want to send this back and get my money but looking at the reviews I'll probably be dead by then. Can you help. This is just wrong. Order # is:[protected] and required item # is 1532422. I am thankful for your time and pray you can help. Barbara Warren