Florida Power & Light [FPL]terrible customer service by smug supervisor francis

I wasted an hour on the phone trying to get an update on my service request. Only to end up talking to a real jerk.. Supervisor francis.. Asked to speak to his superior and was told that they don't speak on the phone... That he was the supervisor and I couldn't speak to anyone else..
Fpl called and told me they would be out "shortly" at 9:26 am for my ticket #238 and at 3:30 pm when I call for an update I have to deal with a jerk... Terrible customer service... Terrible company..

Oct 01, 2019

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