Florida Power & Light [FPL]
reviews and complaints

2731 NE 14th Street Causeway, Pompano Beach, Florida 33062. About 2 months ago FPL hung a power line from our building to the park next door. Many calls and complaints have been made prior to the storm. We where promised it would be removed, by last Saturday August 1. Its still there. The line comes out of the room lays on the carport extend very low over to a tree and then down in the park. This is a 55 and older community and this makes our resident very scared. It looking very unsafe. I personally called spoke to a manager on July 31 and still have know response. Your quick action in this matter would be greatly appreciated. There are several work orders and complaint called in on this matter.
Karen Donovan
[protected]

I purchased a home generator over a year ago from Bill Dion at FPL. They took over a year to present the permit to the city although they took a $12, 000 check as deposit. Bill Dion ignored my calls and emails for months on end. Today I still do not have my generator and the permits are nowhere near being finalized. Its not right or fair, they should have some consequences but they dont. Shouldn't FPL bear some responsibility for this? The representative, Bill Dion (horrible representative for FPL) never even had the decency to apologize or anything. At one point I was told he didn't work there any longer, something I found to be a lie afterwards.
Presently I am being helped by a very nice young woman by the name of Alison Heidegger. She is very helpful and doing everything she can, I am grateful for her help.

However, it dosent look like I will have the generator for the second hurricane season, since I purchased the generator and gave a 30% deposit. Shoulnt FPL be responsible for something? Shouldn't there be some consequences for such a terrible job and service? If I gave service like this in my job I would be fired immediately! At the very least they should offer some kind of discount or anything to show that they made a very bad mistake. I am very frustrated that after paying a huge deposit I have nothing and Im just being left out in the cold.

Anthony Sierra
[protected]

A large FPL commercial vehicle is leaking fluids into a puddle in the asphalt. Over the last 3 month it has left a large deep puddle of hydraulic fluid. Each time it rains the fluid slick can be seen running into the storm drain on our property. These storm drains flow into our canal. This is an illegal discharge into surface water. We have been fishing out behind our home and have seen the oil slick around the discharge outfall. It seems to be related to the large puddle from the truck. First, it is illegal to park a connercial vehicle in ta residential neighborhood in Coral Springs, FL . Second FPL has an obligation to fix the leaks no matter where the truck is parked.

Truck number 6407. Florida Fleet License Plate GA6430

2016 /2020
To whom ever this may concern:
I have not received my deposit money I payed my electric bill for 161.89 the address was 5348 Summerlin Rd Apt 3 I played it at the store I know my is not supposed to be this high! I know you guys seen that the meter was off. From 2013 from 2015 my electric Bill was only 40/90 dollars never went PASS this amount.
Please track down my info

They cut down a tree in my backyard to add a new power pole a month ago and never removed the stump. When they added the new pole they didn't access by easement and drove through my yard hitting and denting my air conditioner. My home is 1 year old. I called to make a complaint with no results. I have this on security camers. Fpl said it's their hired contractors fault (pike electric).

Good morning, My name is Francico Nunz, I am writing to you on my elderly mother Martha Nunez F.P. L. accont # [protected].
The elecricity in the house has been surging on and off for a few days until last Monday April 20.2020 it shorted out and burned the compressor. This A/C unit as repalced 3 years ago brand new and the Installation company confirmed that the ups and down in the surge was what caused the Compressor to burn out.
My mother had to pay $490.00 to replace the compressor as she has had open heart surgery. stroke and she is going on 84 yars old. She cannot be without A/C especially during these lst few hot days.
I am asking please that ou reimburse her for the damages caused, it will be the only fair thing to do. She is retired on a fixed incoame and cannot afford this please.
The replacement Compressor was replaced on Tuesday April 21.2020 thru Picon Air Conditioning Service on Invoice # 7683375 for $490.00.
She called and spoke to someone at F.P. L. however nothing ws done so I am stepping in on her behalf.
I ask Please that she gets reimbursed for these damages as it was not her fault.
Thank you and hope to hear from you soon, You can contact my mother at [protected], please note that she only speaks english.
Thank you and God Bless.
Sincerely,
Francisco Nunez (Son of Martha Nunez)

I paid my bill within the hour they came around 1 pm and disconnected my services by 2 it was paid I call and report payment they told me 24 hours! I'm furious I explain to them I have a newborn baby in the house a week old a 16 month old and with this Coronavirus services should be put back on immediately especially paying right away. I had place a stop service for 3/30 I have a deposit of 541 and I thought they'll take it from there since I didn't transfer services well now it's been 6 hours and yet no power I pass by two FPL trucks just sitting there smoking a cigarette. This is insane and unprofessional and a horrible company

My immediate neighbor to my east at 132 SE 25th Ave., 33435, has mounted a surveillance camera onto the FPL power line pole on my southeast corner and their southwest corner, the pole stands on the easement. The camera is screwed into the pole and is approximately seven feet above ground level and is directed at the back of my home. It does not appear that any agency can do anything about this since it's on FPL equipment and must be reported to FPL. I am located in Boynton Beach at 124 SE 25th Ave., 33435. East of Seacrest Blvd. and across from Bethesda Hospital East. My phone number is [protected].
Note, I did send a letter to FPL's Boynton address and it was received and signed for on 2/14/2020. There was no response.

Regards,
Dolores Grzincic

I been charged twice a month for my electricity and it's the second time that is happened. I get my regular bill beginning of the month after I pay it 3 days later I get a final notice email and another bill the second time they add the first amount plus the next month amount. It comes up to a ridiculous price in total of around $300. I live by myself in a one bedroom apartment. Every time I try to call there's no representative available. So you just obligated to pay it if not you left without lights even after u just paid your bill : (fpl how such a huge company doesn't have one human being available totalk to?

My dads address is 1060 sw 55 ave margate florida 33068! They had some [censored]s they sub work out to and the contractor was outside digging when viola our cable television, internet service and my father's telephone all took a big _hit! So now I have to sit in the house with absolutely no home entertainment all night long, and the cable company xfinity xfinity will be here tomorrow to investigate but that's no guarantee our television or anything else will be fixed by tomorrow after a long day working! Why do we have to be inconvenienced so because fpl and whoever they decide to contract work out to are totally inexperienced, an equipped to do a simple job? Realy raving revengeful and rightfully so!

My name is Marianne Ritter. I live at 671 N Dixie Ave Lot #33, Titusville, Fl. My account number is [protected]. My account is listed as currently past due. However, I paid this bill on January 10, and I have my bank statements to prove the payment went through. My power is going to be shut off if I cannot get this resolved. I have been trying to get in touch with a representative from FPL, but have had no luck. Please correct this. This is an error on FPL.

My name is Btandi Orr. My FPL account number is [protected]. I am a 38 year old woman with lupus and kidney failure. I am disabled and do not vcd work. I'm the first to admit that I takecadvantagr of payment arrangements when they are offered, but I pay my bill. I'm worried about the current balance so I log on my account to see they have billed me another deposit for 184. I can barely keep up with the regular electricity bill and to see that another deposit was billed when I'm already barely making it is very upsetting. This is at the worst time. I dont even know how I'm paying the actual bill and you the see the account is struggling so you add more money. I just do not understand how a company can be do heartless. I cant be without electricity because of my illness so I do any and everything to pay, but this by far has completely baffled me that now it is expected of me to come up with an additional deposit on top of the bill. I think that is heartless and the public should know how you treat your struggling customers. Its downright disgusting. If anyone should want to reach out. My cell is [protected]. Thanks for your time.

I tried to turn on service at the address 4709 pinewood ave west palm beach fpl 33407 and when they didn't turn on the power I called fpl trouble Hot line they say the power was on at the house and I told them it was not am I was sure cause the lines are not hooked up and there is no mater, so they placed trouble shooter order and this Big Fpl truck showed up .
At first the FPL guy says I can't hook this up cause there is no account set up for this property and after I told him that I had set it up to transfer from one account that I had closed to this one he says well they are checking on it so we waited and waited and then he goes and checks the meter holder and says I can hook it up but your meter cover is missing the latch but other than that it looks ok, but you need to get a new cover but other than that you be ok.and he left didn't really do anything, may I say that before that 2 days earlier I had a electrician come out and check it and he said you really don't need anything everything is intact and instructed me to call fpl to hook up the lines cause is fpl side and they don't do that so I ask him do I need to get a permit and he said for what everything is here .
So 2 hours later fpl call and said you need to have the municipality for your area come check the electric before we hook up and I saying to my self for what?
The electrician said it was ok, the Fpl guy said it was ok.and my power is still not on.
What kind of politics are we playing here?
Can I get Power from another utility co.
I think not and that's why you do what you do
My name is Otto Herrera
Address is 4709 pinewood ave
Ph#[protected]
Email [protected]@netzero.com

FPL has been replacing telephone poles in my neighborhood for months.
When they replaced the pole in my yard, my concrete driveway cracked near the corner edge.
They put down their mats for the truck to back over, but the crack still occurred .
It happened a couple of weeks ago. I would like them to fix it.
My account is Maureen G Emswiler
account # [protected]
4262 Turtle Mound Rd
Melbourne, FL 32934
[protected]
email- [protected]@gmail.com

Approximately two weeks ago FPL laid new cable behind building 2731-2741 NW 42nd Ave. Coconut Creek. Ditches were dug from the west entrance to the east entrance and around the a/c unit of 2731. Due to flooding GRI hired contractors to install a french ditch to control the flooding in the area weeks ago and this was effective. However, the ditches dug by FPL impacted the area and now we have water flooding in four of the six units. The FPL ditch diminish the effectives of the ditches we dug that included gravel. Our association spent over $9, 000.00 to correct this problem and FPL made it worst. This needs to be fixed immediately.

I am President of the Golden Raintree I Board. I need to speak with the Site Supervisor for this project. I can be contacted at [protected]@aol.com or 954.969.8316. Your immediate attention to this is appreciated.

We had a power outage at my residence of 2037 Pompeii CT in Weston, FL and the FPL crew came out and fixed the problem leaving the new cable that needed to be buried at a later date by Viking Utility. On Nov. 28, 2019, Viking Utility arrived to bury the cable and had to dig up the yard in the process, which was expected. The field Supervisor on that day promised the landscaping to be repaired by the following Monday, due to the Thanksgiving holiday. On Monday, the Field Supervisor was out to take care of a situation that arose from their repairs with my neighbor and I again asked him about the landscaping, in which he replied: "either today or tomorrow (Tues) latest." It is now Wednesday and I just contacted Viking Utility directly and they promised to call me back with more info, but have not replied. I tried calling the FPL contact I was given, [Should you have any questions regarding these repairs, please call Linda Christian at 954-382-5133 and refer to work request WR9136986.], but this person has not yet responded either, leaving me to make this complaint. Being a week now, a Home Owners Association member advised me that if this landscaping isn't fixed soon, there could be fines and I don't feel that I should have to be responsible for any fines related to this, since Viking Utility promised to repair the landscaping that they dug up, but didn't. See photos attached.

Jeffrey Rauscher
2037 Pompeii CT
Weston, FL 33327

[protected]

mary.[protected]@yahoo.com