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Florida Power & Light [FPL]
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Florida Power & Light [FPL]
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1.4 778 Reviews

Florida Power & Light [FPL] Complaints Summary

83 Resolved
694 Unresolved
Our verdict: With Florida Power & Light [FPL]'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Florida Power & Light [FPL] reviews & complaints 778

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6:44 pm EDT

Florida Power & Light [FPL] power outage

So FPL comes in to fix the power outage issues and they do, lasted for maybe a second the power. Then it goes again, so they repair the street lights, tamarac north and 2/3s of tamarac boulevard, then they decide to leave. They lie to us and say that the power will be back on by the morning, they lied, complete [censored], they fix the other side, most of our neighbourhood and then neglect the only part of our neighbourhoods that's left, these [censored] will probably not be back till Sunday to fix something they should have had fixed the first day they came for repairs, they take advantage of the fact that they're the only utility company in the area. They neglect certain customers and pick and choose what they will and will not fix, I would switch my utility service the second I get the chance because fpl is completely negligent of their due diligence to their customers, they lied to us and they disrespected the president of our community by driving past her when she attempted to speak with the utility manager they sent to supervise the repairs, I get that service is limited. But honestly, they couldn't have spared a couple hours just to fix the little bit of the neighbourhood they managed to fix earlier but [censored] up anyway? What a bunch of [censored], [censored] fpl and their negligence.

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6:41 pm EDT
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Florida Power & Light [FPL] claims many trucks around. haven't seen one

We're going on five days no power and fpl [censored] down phones and email to even call and ask how long it'll take. I have a six month old who's been sweating for five days straight and I haven't seen a fpl truck yet. Maybe they should put money into customers and not a new advertisement every two days. If I could get a different company I would. They show no remorse for anyone and don't have the time of day for anyone. All their houses are up and running already

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6:37 pm EDT
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Florida Power & Light [FPL] power outage

I'm putting in my complaint as to why my mother's power is still not on! I understand the situation but Lehigh acres is small area that is getting neglected and as of today still no power or water! Smh! I would appreciate if 1201 Glenn Avenue in Lehigh would be restored ASAP! I do plan on reaching out the authorities in the morning! A lot of these seniors in this area have life threatening situations, which include my mother! Once again I will checking into this matter in the AM!

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5:50 pm EDT

Florida Power & Light [FPL] service to remove downed line

Ok...i get it...the entirr state just went through a major hurricane. However...a downed line is strewn across my vehicle and front yard. I can live without the power but I need TO GET TO MY JOB! I have called several times and get this nonchalant response from whom ever. FPL and all its trucks are 3 blocks from my home yet no one can come and simply remove this downed line off my vehicle so I can GET TO MY JOB! Downed lines should be a priority! I'm being held prisoner in my own home by FPL. Come and move the damn downed line...please !

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4:30 pm EDT

Florida Power & Light [FPL] power

FPL restored power to our area, unfortunately a power line was caught in the trees and resulted in the line snapping. FPL came, looked and left. Said they wouldn't be back for 5 days. Why not fix the problem then instead of having to return. Total waste of time management. While my family and others are left to bake in the heat with no running water as we all are on well water that relies on a pump.

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4:26 pm EDT

Florida Power & Light [FPL] partial restore

I live in Country Club Lakes in Coconut Creek, the original ticket said it was entered at 3:51 pm on 9/10 and that 1032 customers were effected, when the lights actually went out at 2:25 pm. My complex has 18 buildings 10 of them had power restored yesterday morning. The other 8 are still baking. I have tried to call FPL multiple time to let them know something wasn't done correctly. But you get a recording to call back at another time because the line is being keep clear for emergencies. How do you know if it's an emergency if no one will pick up? Are your customer service people getting paid this week, because they are definitely not doing a job.
Rechecked the ticket to make sure that they didn't close it out, now it says the ticket was put in at 3:02 pm on 9/10 and only 222 customer are effected. Does that put us at the bottom of the heap?
I don't care if you have to repeat the same spiel for a million customers your customer service should be open. That's what all of your rate hikes pay for, correct? Oh wait, and it also pay for infrastructure improvements. We didn't even get the full force Irma and this is just as bad as Wilma 12 years ago, where are the improvements?
Side note: I work in Boca Raton and everyone I work with and all of the surrounding business have power...things that make you go "hmmmm?"
I need someone to follow up on this bogus ticket and before Sunday the 17th.

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4:08 pm EDT

Florida Power & Light [FPL] irma - power outage

Dear Sir,

I want to thank you for whatever actions / prep-planning taken by your company that resulted in a minimum of power loss in my area. You guys did good!

I suffered at least a dozen power interruptions, none longer ten minuets. This resulted in no problems, except my digital clocks had to be reset after each loss. I hope that you are aware that I am being facetious with this ‘complaint.’

Your company did a super job before, during and now, after the Irma attack.

Sincerely,

Cliff Richardson
Sanford, FL 32773

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Gabriel Collazo
, US
Sep 13, 2017 5:38 pm EDT

To all involved in the efforts of restoring power at 33193! THANK YOU!
You all outdid yourselves! THANK YOU for your sacrifices, and all your efforts!While power was absent It gave me time to reflects on how important electricity is! It felt like the dark ages for a while but as soon as I saw your trucks I knew what you were up to . YOU DID IT! I knew it! THANK YOU FOR ALL YOU MEAN TO ME AND MY FAMILY. I NEVER DOUBTED YOU FOR A SECOND! GODSPEED and GOD BLESS YOU ALL !
VIVA FPL!
With Profound Respect
Gabriel M & Magaly C Collazo
(PH [protected])
7555 SW 153 Place Apt 107 PS. you guys are it!
Miami Fla 33193

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shozea
, US
Sep 14, 2017 2:48 pm EDT

stop kissing their [censored] they are horrible

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3:53 pm EDT
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Florida Power & Light [FPL] electricity

Haven't seen these guys at all in North Miami, zip code 33162. We have elderly folks out here, my parents and my neighbors-diabetics, blind, Hospice, etc...I was just advised from FPL's automated service that we won't be helped until Sunday, the 17th of September at 11:45pm? Are you kidding me? We're usually the last to be helped in this neighborhood. Who should we be contacting to get these wires underground?

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2:11 pm EDT

Florida Power & Light [FPL] chaotic efforts on power restoration

We live near the intersection of sw 132 st and 82 av. How come our neighbors on the same street got power two days ago but we are still in the dark? I thought we belong to the same priority group.

We have a completely black transformer sitting on the pole and and a line dangling in the air about to fall. I have not seen anyone come to even look at it. The status was crew on site two days ago and then changed to in progress the same day, yet still no assessment has been done. Are you serious?

I met a contractor doing the repairs in a neighborhood a few streets to the east of where we live. He told me that FPL had been telling him to go from one neighborhood to another pretty far apart. Why? Who determines which neighborhood the contractors go to and based on what criteria? I understand that places like nursing homes should be given the priority, but the neighborhoods that our neighbors and others nearby who have already got their power back are in are just like ours. Then why no one is working on ours yet? And why does FPL move contractors from one place to another but not let them work in the same neighborhood? Most importantly, WHY PEOPLE IN THE SAME NEIGHBORHOOD ARE TREATED DIFFERENTLY? This is completely chaotic to say the least.

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1:53 pm EDT
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Florida Power & Light [FPL] lack of service

We have immobile hospice patients in our neighborhood the truck came into the neighborhood and got a coty fountain running and about 1/3 of the houses in the neighborhood were on that grid. Left and I followed him to a new neighborhood where the houses range in price from 400, 000 to over a million that entire neighborhood had power last night our measly neighborhood still out and says crew investigating. How by ESP there has not been another truck this area since. We have traveled our entire city to find them in the high dollar areas not finishing an area and moving on finishing where they can draw the most revenue. Even during a disaster they are all about the money not the customers in general. But try to become self sufficient off the grid FPL makes it impossible to get a certificate to occupy without hooking up to them.

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10:29 am EDT

Florida Power & Light [FPL] failure to maintain and keep trees clear from lines

I live at 2800 North County Rd. 426 Oviedo, FL 32765
We have been without power since 5 o'clock Sunday afternoon 9/10/17 due to trees down on the lines as the root problem .
I have 82-year-old parents who rely on oxygen, asthma machine and CPAP machines. when I called for the last 3 days they tell me it's still may be until the 17th or longer before power can be restored because they have so much work to do. I have beged that the medical conditions be taken into account to restore power… Please call me at the number on my Acct. Please help, please help today !

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9:30 am EDT
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Florida Power & Light [FPL] failure to maintain clearance from power lines

I purchased property in Interlachen, FL in March. I have contacted FPL on 2 occasions to come trim a tree so I could remove it. Being a responsible neighbor I thought this was the best course of action. I contacted FPL at the start of hurricane season for the same tree. I was told it would be trimmed in the 3rd quarter. This is part of the issue. The rest of the issue is FPL should be fined by the state for utterly failing in this simple task. But, guess what, we don't get a discount on the bill or even information that is useful in relieving the strain on consumers.

The point is Irma would not have been as bad if FPL would do their jobs properly.

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8:57 am EDT

Florida Power & Light [FPL] without power down lines

I live in the north miami beach area behind the police station area code 33162.
I see fpl restoring power to only upper class areas, which all have power now.
We have been out of power since friday night before the storm. We have power lines all on the floor, I literally ran into a power line ehich hit my windshield. I called the emergency line and reported no still have not mafe an effort to keep us safe, I thought safety was the top priority.. Also my brother is special needs and needs a lift to help jom up and change his diapers and etc... He is just literally going on the bed, he is 300lbs I cant lift him up I need power to plug the lift to help him. This is total [censored], you guys are the worst company I have ever seen. Im pretty sure if I was living in a million dollar home on the beach I would have power you guys only respect high society. So I habe to sit in a hott [censored] house with my brother breathing in feces and urine

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8:36 am EDT
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Florida Power & Light [FPL] restoring power

I live in Hallendale beach FL, at 324 nw 3rd street. FPL restore my power then later cut it off due to a power line catching fire . FPL employee stated had to cut line and will come back to fix it in a few days. I'm confused on the fact that we have a down power line hanging there and that's not a priority. My neighborhood has a lot of elderly people and children, it's get unbearably hot and it feels like a oven. I'm a 29 strong man who can not tolerate it and I know the children and elderly can not. Why would you leave before fixing the issue. That's unprofessional .

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Update by Ronnie2408
Sep 14, 2017 7:53 am EDT

It day 4 without lights in Miami FL heat and non insulated building. I called FPL twice and no one can tell why it's taking so long to connect one power line or repair it.. This is the worst service and concerned about others well-being I've ever seen FPL is to blame!. The children and elderly people can not handle this heat.At the end of the day On Sunday the 17th, today is the 14th. Unbelievable

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maxie017
, US
Sep 14, 2017 1:48 pm EDT

just want my power restored i pay my bills on time.

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maxie017
, US
Sep 14, 2017 1:48 pm EDT

when are they common to 151st ter Richmond heights half of the street have power(it was never lost) the other half doesn't have any at all; pole is

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8:33 am EDT
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Florida Power & Light [FPL] power

I was going through hurricane Irma and my electricity went out on Sunday and I still don't have my power and. Today is wenesday and we have no electricity. Fpl hasn't even come near North Miami Beach to come and check out the problem it is really hot here and all the neighbors are outside because the hotness inside is unresistable. We cannot sleep and on top of that do to not haveing no electricity all of the food in the fridge is going bad and on top of that they didn't even come to check it. And they say they have 14000 workers but yet i caught them in the back just sitting there doing nothing when another person's power could have been turned on. My concern is when are they even going to reach North Miami beach.

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8:22 am EDT
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Florida Power & Light [FPL] no electricity since the hurricane hit

You guys keep saying that you are doing everything to restore power but I live in North Miami Beach and I have not seen any of your workers in my neighborhood or community. We are not flooded, nor we have trees in the road. We have been without AC for 48 hours and we have children and elderly who needs cool air. You guys charge a lot of money for electricity and expects us to pay on time otherwise you cut our service, but when we need you to fix our service you guys are not on time. My sugestion give all your customers that you neglected in the City of North Miami a good Credit on their bill. We dont deserve to be treated like second class citizen.

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bobwhitefl
, US
Sep 15, 2017 7:37 am EDT
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Oh, you poor folks on the east coast. "WAHHHH, 2 days is too long without power." Try 5 days and counting you little east coast crybabies. As far as I'm concerned, most crews should have been sent to the area directly hit by the eye, not the outlying areas that are nothing but easy fixes.

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treetopps
, US
Sep 14, 2017 9:46 pm EDT

48 hours, try 5 days. All streets around me restored. No fallen trees, no broken lines. Suffering severe heat stroke, house reading 92.

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8:11 am EDT
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Florida Power & Light [FPL] power outage

I understand that fpl is dealing with a state outage but what i dont understand is how fpl didnt even reach north miami beach yet and we have been without power for the past 4 days i submitted a power outage report and they still havent even came to check whats wrong in our neighborhood of north miami beach. The houses are starting to get really hot do to the weather and not livable.

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8:08 am EDT
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Florida Power & Light [FPL] service and restoration of lights

I stay in central Fort Lauderdale I find hard to believe that after being hit by feeder bands from hurricane Irma and that we have no power since Saturday not a single Florida power and light truck has not been in his neighborhood everybody in across the street from me has powered the people on the streets behind me Have power I find it kind of ridiculous that it take this long to get power restored it we have not even been hit directly by hurricane why do we spend all this Money PM for services that we are not receiving now I know when I get my bill I will be charged for The whole Month Even though I went A week without power and I still have not gotten update yet

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7:58 am EDT

Florida Power & Light [FPL] power restoration

I completely understand this was a statewide emergency and there are priorities but I find it ridiculous I'm the only block in my area without power. I had a glimmer of hope last night when I saw 3 trucks stationed in front of my neighborhood. I honestly thought, finally, since being without Friday 9/8, that I would have power this morning, 9/13. To my dismay I awoke with no power again. I immediately went to check if the trucks were still there. What I found were no trucks but all of the lines except the one to my street has been repaired. I'm one of 3 houses in my neighborhood to be without power now, the other 2 having extremely loud generators outside my window. I haven't had a decent sleep in a week, it's over 100 degrees in my house and I think i have to fight my neighbors now. Why couldn't they just fix one more line while they were here? WTF FPL?!

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12:54 am EDT

Florida Power & Light [FPL] omg help already..

It's Wednesday the 13th and finally the fpl truck came at around 9am. Two trucks arrived with two men in one truck and one man in the other, the truck with the two men left after 15 min of looking at the down wire that's in the middle of our street. The other guy then proceeded to have a seat on the lawn for almost two hours just on his phone not doing anything. When the second truck arrived a couple of the neighbors and myself included offered them cold bottles of water in exchange to just find out if power would be on at the end of the day... (I live in sunset strip 33313) one guy screamed at us "we are trying people, we don't know". A simple I'm not sure would have worked sufficiently enough but he was so rude and disgusting I literally felt like punching this guy. I am 27 years old I can bare the heat a little I'm young but my neighbors are between the ages of 60-85, and they were mortified by this gentlemens behavior that they ran back across the street.. one of my neighbors is insulin dependent and with out power her insulin could turn into poison. When I spoke to 911 they told me carry her to the hospital if it's bad because they can't tell me when power will restore. So I took her and guess what!? They turned her away from the hospital saying it's not an emergency and that 911 shouldn't have directed us to take her there.. this is ridiculous FPL you promised people you would have their power on no lower than two days after the hurricane, and we all get some areas are worse than others but some places have elder people that should be out into priority as well.. sorry for my long rant but I'm honestly pissed and I have a four year old daughter who is driving me crazy because she's hot..

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Florida Power & Light [FPL] In-depth Review

Company Overview: Florida Power & Light (FPL) is a leading electric utility company serving millions of customers in Florida. With a strong presence in the state, FPL is committed to providing reliable and affordable electricity to its customers.

Services Offered: FPL offers a wide range of services to meet the diverse needs of its customers. From residential to commercial, FPL provides electricity to homes, businesses, and industries. They also offer services like energy audits and energy-saving tips to help customers reduce their energy consumption.

Pricing and Billing: FPL offers competitive pricing for its electricity services. The company provides transparent billing with detailed information about usage and charges. Customers can choose from various payment options, including online bill payment and automatic payment plans.

Customer Service: FPL is known for its excellent customer service. The company has a dedicated customer support team that is available 24/7 to assist customers with any queries or concerns. They offer multiple channels for customer support, including phone, email, and live chat.

Reliability and Outages: FPL is committed to providing reliable electricity service to its customers. The company invests in advanced infrastructure and technology to minimize outages and restore power quickly in case of disruptions. FPL also provides real-time outage updates and alerts to keep customers informed.

Environmental Initiatives: FPL is actively involved in environmental initiatives. The company is a leader in renewable energy and has made significant investments in solar and wind power. FPL is committed to reducing its carbon footprint and promoting sustainable practices.

Energy Efficiency Programs: FPL offers a range of energy efficiency programs to help customers save energy and reduce their electricity bills. These programs include rebates for energy-efficient appliances, home energy assessments, and tips for energy conservation.

Online Account Management: FPL provides a user-friendly online account management platform. Customers can easily access their account information, view and pay bills, track their energy usage, and manage their preferences. The online portal also offers personalized energy-saving recommendations.

Mobile App Experience: FPL's mobile app provides a convenient way for customers to manage their accounts on the go. The app allows users to pay bills, report outages, receive real-time updates, and access energy-saving tips. The app is intuitive and user-friendly, making it easy to navigate and use.

Community Involvement: FPL is actively involved in the communities it serves. The company supports various community initiatives, including education programs, environmental conservation projects, and charitable organizations. FPL's commitment to community involvement is commendable.

Overall Customer Satisfaction: Overall, FPL has a strong track record of customer satisfaction. The company's commitment to reliability, affordability, and customer service has earned them a loyal customer base. FPL's efforts in environmental sustainability and energy efficiency further contribute to customer satisfaction.

Pros and Cons:

  • Pros:
    • Reliable and affordable electricity service
    • Excellent customer service
    • Strong commitment to environmental initiatives
    • Wide range of energy efficiency programs
    • User-friendly online account management
    • Convenient mobile app experience
    • Active community involvement
  • Cons:
    • Pricing may be higher compared to some competitors
    • Occasional outages during severe weather conditions

Conclusion: Florida Power & Light (FPL) is a reliable and customer-focused electric utility company. With a wide range of services, competitive pricing, and excellent customer service, FPL ensures customer satisfaction. Their commitment to environmental initiatives and energy efficiency programs further sets them apart. Despite a few minor drawbacks, FPL remains a top choice for electricity services in Florida.

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