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Florida Power & Light [FPL]
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Florida Power & Light [FPL]
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1.4 778 Reviews

Florida Power & Light [FPL] Complaints Summary

83 Resolved
694 Unresolved
Our verdict: With Florida Power & Light [FPL]'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Florida Power & Light [FPL] reviews & complaints 778

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2:36 pm EDT

Florida Power & Light [FPL] surge protection

Today I was looking at my FPL bill and was blown away by finding out that they were charging me $10.60 a month for surge protection that I didn't order all my plugs have surge protection on them they did not ask me when I move if I wanted to service if they did it was not explained in a way that someone could understand exactly what they were doing I'm a disabled person that just lives on disability and you're committing fraud they can't charge you for surge protection unless you physically say yes I want surge protection that's what it takes you saying yes you want surge protection now when I moved in March they started charging me $10.60 for a service that I did not ask for now they say well they have to make sure I didn't say yes so they have to go back on their phone records and look to see if I said yes I wanted it now unless it was done in a way which was very fraudulent and was not explained there was no way that I would say yes to Surge protection is already on surge protectors how many disabled people seniors are they going to take advantage of charge on their bill that they're not really aware of when I get my bill it does not show up it just mostly shows you what you owe and where you what you going to pay this other piece of information doesn't show up on the regular phone app except if you go digging so I had no idea that they were doing this to me and I think it's a shame that I have to wait a whole week for them to try to find my voice somewhere that said I said yes when I moved here which I did not say yes I want your surge protector plan as far as I'm concerned they are committing fraud against me and how many others are they doing it too someone needs to do something to correct this this is so wrong and no way I was treated or so wrong or they have to verify my voice oh no I can't speak to a manager what's wrong with them thank you for listening Faye

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8:37 am EDT
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Florida Power & Light [FPL] not maintaining substation property

Corner of osceola rd and liberty lane in seminole county, geneva fl, the lawn maintenance is never done until it is completely overgrown with weeds and grass and this is always an issue. Not sure how often the contractor is supposed to keep up with it but i can assure you they only do it less than a hand full of times a year

this is very unsightly and can cause snakes and other critters to hand around

again this is an all the time issue and has been for years. I live on liberty

my husband could maintain it bi-weekly and probably would cost you alot less.

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11:02 am EDT

Florida Power & Light [FPL] no maintenance done on trimming trees

have lived here over 25 years, same home, FPL, use to do trimming mtce. but don't seem to much now, 3 years ago I called every 3 months for a year to trim, ( behind our house, 2 empty lots, and to the north all empty lots) we trim our trees, they came out a # times, said no big issue, one night, , crash lines broke and down, they had 3 trucks here till 2 in the am, workers said, why don't you call in trees? I said I did for a year ! now 2018 all over again, call about trees, nothing! then 6pm a wind storm, lines cross, sparks fly, no power, 3AM, 9hr latter, its back on, BUT only trimmed a small amount, and the 2 of the 3 lines, almost touch, ! they say there is a work order out on it ? 4 times since power goes out for a few sec. as the wind hits the close lines and they touch !
2 more phone calls, and its not fixed yet. they seem to wait for REAL storms, then im not sure if they get $$ for trimming and removal after storms, but regular mtce. seems a thing of the past, I have been in Vero 44 years, I did noy=t have these issues when I was on COVB power.

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3:11 pm EDT

Florida Power & Light [FPL] billing center

My bank sent a payment to FPL and I can't get my money back. It's over $2500. Everytime I call I get a future date of when I will receive a refund. When that day comes I call about the refund and I'm told that it will be another week before I get a refund. Service from the rep was rude and not at all helpful. They just refuse to send me my refund.

My account Account Number: [protected]

Service Address: 1780 NW 21ST CT Delray Beach Fl. 33445

Phone [protected]

I need this refund as soon as possible.

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12:31 pm EDT
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Florida Power & Light [FPL] outdoor lighting repair/ 400 watt directional light fixture

We are a church Iglesia Bautista de Pompano located at 101 SW 17th St Pompano Beach FL 33060- Telf. [protected]. We have an outdoor lighting pole that has been burned out needing repair since September 19, 2017. This pole is located on the rear east side of the church next to the Farm Store -free access from public from st 17th. On 9/19/17 we submitted a request for repair. Ticket #73150. On October 2, 2017 another report was submitted for light repair. On October 17th another call made to [protected] ticket #508 - I was told service pending. On November 15th we received a call from FPL informing a technician will be send to check the light pole.. On January 23rd 2018 we called back again requesting light pole repair - ticket #75062. On February 23rd 2018 another called was made since unresolved matter continues- was given a ticket #70394. Another call was made on: March 3rd 2018- unresolved issue continues. We spoke to a supervisor [protected] (Isassi?) Ticket # 75302-he stated was going to send a technician to see if the problem was with any cable at the pole etc. Another call was made on: May 8th 2018 -Ticket #79445 we stated that the problem continues. Today is 7/10/18 and at this moment the problem continues. We run a children program ministry every night and is not safe for them since our parking lot is dark. please help!

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1:05 pm EDT
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Florida Power & Light [FPL] power

We have very large voltage fluctuations in our home (from 95v to 225v) so we called our electrician and he tested our circuitry. He found no issues in our system so he called fpl about 10:00 and opened a trouble ticket, explaining what he had found. He said there is no issue with wiring or equipment in the home. My wife called about 13:30 and they told her the ticket was closed but had no more information. The problem is Not Fixed, the voltage is still going through large fluctuations. We still can't run any appliance or electronics or A/C, not even the lights. No one is able to tell us if & when fpl is coming to fix this issue. My wife is sick and needs A/C. Extremely poor service. I'm trying to find out how to escalate the issue

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4:32 pm EDT
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Florida Power & Light [FPL] power pole change out

On June 27 during the night your crews changed out a power pole in my front yard. They broke my tree and bushes and left their trash in my yard. The work has been left uncompleted. This is not only embarrassing, but is unsafe as I have a toddler who plays outside. The crews never contacted me prior to coming out and destroying my tree and bushes. I would appreciate it if they repaired the damage and cleaned and removed the debri. Thanks, Kenny Brannen 2832 Linwood Ave, Naples FL [protected]

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3:54 pm EDT
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Florida Power & Light [FPL] electric deposit required or must sign up for auto pay

I feel that I am being targeted by fpl and not sure how many other people are having this issue. I have been a fpl customer for over 40 yrs, not because I want to but because we have no options on our electric company. Not sure that's even allowed?
After 40+years of service they are demanding that I pay a $261 residental deposit. I have never ever had my service disconnected. I have had a few late payments and pay the $5 additional fee but never have had the service disconnected. This last month my payment was due on a fri and I paid on that mon. They already sent out a final notice?! Over the weekend? I feel very targeted. I paid my bill in full and a week later received a adjusted bill saying that I know owe a $261 deposit or my service will be disconnected! Or I can sign up for auto pay and not pay the deposit. This to me is a racket, you must give them permission to take the money every month when they want or foot the bill. Trying to talk to someone is impossible and they are very very rude and not at all helpful. They don't care because they don't have to. If you want power you will do as they say. Help need a lawyer!

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2:56 pm EDT

Florida Power & Light [FPL] truck driver

Today on Toledo Blade in North Port truck 6237 nearly ran me off the road. Used no turn signal and almost side swiped me because he was not paying attention. He was literally right next to me and would have been aware of a vehicle next to him if he looked.Could have caused a major accident considering it was around 3:30 and very busy. Wish I would have called the police on this incompetent idiot. I understand that no one is perfect but if you're in a company vehicle you need to represent your company better.

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Update by Kristen Karnes
Jun 19, 2018 3:14 pm EDT

Believe it or not the SAME truck 6237 pulled out in front of me today! I was going straight on Toledo Blade and had a green light, he was turning right onto Toledo Blade. I absolutely had right of way because he had a red light. I was going the speed limit, 45, and had to slam on my brakes and switch lanes quick to not hit this idiot. He had the nerve to throw his hands up at me, even though it was 100% his mistake. A little further up the road we were approaching a red light so I got in the opposite lane so he would be stopped next to me so I could let him know he was going to be reported and to pay attention but he couldn't man up so he abruptly switched lanes so he turned down a different street. If anyone could point me in the right direction to report him formally please let me know. I honestly cannot believe he has almost caused an accident with my vehicle 2 days in a row. Again if anyone knows a number to call please comment and let me know. Thank you

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2:57 pm EDT

Florida Power & Light [FPL] billing

Fpl has to hire humans, because the animals that I was connected to are really stupid. I had to explain not one time but 4 different times about a incorrect routing an account number that I no longer use is still saved to my account. I was told it would be removed..which is a lie. You have to UPDATE it only. They need competition because they think they can do people any kind of way. Inconsideration for others kind of business.

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6:03 pm EDT

Florida Power & Light [FPL] power disconnection

I came home from work today to find a notice on my door that stated that my electricity was disconnected. I did not receive any notice in the mail. However I immediately went online and paid the bill. I then called Fpl to find out what time my power will be on. They advised me that I don't have an electronic panel so someone had to come over it physically to reconnect and since it's after 5pm it won't be until tomorrow. Now I am here sitting in darkness, 22 weeks pregnant (high risk).

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1:01 pm EDT
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Florida Power & Light [FPL] no email or contact, going on 5 mos in ref. to claim number 8141424

We have done everything FPL has asked...we sent in claim order, estimate for repairs, and a few of the many pics we have of the FPL/ Sub contractors vehicle parked on our drainfield Jan 31st 2018. Worker drove through a neighbors property, squeezed their truck between a tree and some building material stacked up and drove over our drainfield and crushed it. We are moving out of the home now until FPL sends us money to have the drainfield fixed because the toilets will not flush properly. Also with the added septic water to the back yard along with the grown up vegetation that cant be got to for the sludge is causing rodents to arrive.Its now June 9th 2018. We would like FPL to issue immediately our check for repairs in full so our septic guy can start the job! We have an appointment next week with a lawyer to discuss legal action on this matter and incurred costs that are coming up due to FPLs lack of due process of their mistake. We will NOT wait any longer. We have children and pets (that may need boarded til resolved) This is now a health risk and i plan on calling the city as well.

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Update by McCain Family
Jun 09, 2018 1:09 pm EDT

P.S. this is my second complaint here on this matter...here is the link to original with pics..

Florida Power & Light [FPL] — fpl drove over my septic drainfield months ago and I havent heard back from them

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5:50 pm EDT

Florida Power & Light [FPL] tree trimming

Since there seems to be no way of contacting a real person or email...
Account # [protected]
We fully recognize the importance of keeping your wires safe from falling tree branches, especially at the street of the hurricane season. However…..
Damaging a tree in the process should not be one of your objectives. By removing the center section of our tree, on one side now leaves the tree unbalanced with most of the weight on the house side of the tree. This gives us concern that the middle of our house is in danger of the tree becoming unbalanced during a hurricane. Besides the fact that the tree was carelessly cut leaving the street side of the tree an eye-sore.
We have contacted our tree company to take a look at the tree and decide how best to remedy the situation. They are scheduled at our home on Wednesday June 6. We will be forwarding the estimate to you as soon as it is complete.

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10:47 am EDT

Florida Power & Light [FPL] my electric bill

My electric bill just shot up by almost $300.00. Something is now right here. I live by myself in a very small house. Over some 19 years I have never had an electric bill over $160.00. Your company has been doing a lot of work around here lately putting in new poles and transformers so maybe that has something to do with it but there is no way I could possible use that much electricity in a month. This has to be checked out

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5:16 pm EDT
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Florida Power & Light [FPL] eyesore - transformer

We purchased a new property at 4798 Sprint Circle in Rockledge, Fl 32955 from Viera Builders. Site was selected from a site plan. At the time, we did not notice the awful transformer box in the front of the property - (and that is our fault, but I guess since we are elderly, our main concern was the interior of the property) - the guys working there described it as a rusty VW - it is that HUGE! The property manager for the HOA has been in contact with FPL to try and get the rusty old box painted and he keeps getting the run-around. All we are asking is that you take maybe 10 minutes and have the awful thing painted - it is really terrible... there is another one further north on Stadium Parkway that is in the same condition. This is not good advertisement for FPL! Could you please have someone at least look at it and maybe bring a spray can of paint with them? I can't believe FPL would want their property to be seen in such terrible condition.

Thank you.

Respectfully submitted,

Paul and Linda Ott

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2:48 pm EDT
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Florida Power & Light [FPL] truck number 7081 cut me off coming out of the bears club from frederick small road nearly causing a major accident

Truck number 7081 was turning out of the Bears Club on to Frederick small Road cutting right in front of my SUV nearly killing my daughter and I missed us by an inch there was no need for him to be in a hurry it was too young Caucasian this was a young man in the truck the time was somewhere between 10 and 10:25 a.m. on May 23nd 2018. I pulled up next to them and they made no attempt to apologize for their error in fact they wouldn't even acknowledge me horrendous they are an accident waiting to happen or lawsuit waiting to happen if this is not addressed by FPL directly immediately whoever the driver is if there are cameras on board the trucks they should be reviewed. Or cameras outside of the Bear's Club in Jupiter Florida near Frederick small Road they should be reviewed to show how horrendous the driving actually was

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7:29 pm EDT

Florida Power & Light [FPL] installation

Had a new underground power line installed. The job number was #292. Location was 134 sw 126 ave. Plantation, fl 33325. Work was completed by FPL and Viking contractor. The power was restored successfully, however the meter box was severely damaged (attached photos) and is now compromised for insect/animal intrusion as well as open to the weather. I am requesting that this box be repaired and/or replaced. My name is Jihovanna Mayorga and contact number is [protected].

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1:03 pm EDT
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Florida Power & Light [FPL] fpl drove over my septic drainfield months ago and I havent heard back from them

I submitted a claim January 31st 2018...Fpl drivers accessed my property through a neighbors yard with their truck to install underground wires with nobody home. In this process they drove directly on my septic drainfield crushing it. I sent in a claim, a letter from a local septic company stating the drainfield was crushed, pictures of their vehicle parked on the drainfield, and an estimate. Its now May 16th...I have stink septic water flowing out the top of my septic tank now and I still haven't heard from Marco Gonzalez after leaving messages. At this point we are probably gonna have to move out due to the toilets not flushing correctly since the damage. We are at our end and may be looking into a lawyer who wants to take this case...We have children who live here...we paid for their services to install the wire. Im guessing that their bill will go much higher through the courts after having to pay for 2 housing til they get this resolved. We are both working adults that cannot call every hour between the hours of 730-430, but we do call and leave messages. This is how FPL treats people because the have a monopoly on florida power grids, no competition leaves them as a giant walking on and over the little people. Before this we were upgrading our electric service and that was months of hell and being pushed off waiting for service just to get screwed again when the untrained workers drive into a not readily accessible yard with a truck . So collectively we've had near 7 month of problems with FPL

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Update by McCain Family
Jun 09, 2018 1:08 pm EDT

P.S. Also this is my second complaint on this matter, here is the link to the first with pics...

Florida Power & Light [FPL] — fpl drove over my septic drainfield months ago and I havent heard back from them

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1:03 pm EDT

Florida Power & Light [FPL] no consideration for property

Hi,
I am a property owner in Golden Gate Estates, Naples Florida. Recently, FPL came out to install a new utility pole (next to the old one) on my property in order to run a power line to the new house building across the street. The company cut my fencing line, scrapped my survey boundary metal rebar, and threw about 5 or 6 empty plastic water bottles onto my property. I had to clean up the mess and reset my fencing line. Overall very rude and unprofessional.
Thank you,
Chris

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McCain Family
, US
May 16, 2018 1:12 pm EDT
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They drove over my drainfield and destroyed it and have not contacted me in 4 mos so i'm not surprised they left a little garbage too.

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8:57 am EDT
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Florida Power & Light [FPL] fpl broke my gate after hurricane irma and refuses to repair the damages

In the aftermath of hurricane Irma, FPL used my property as access to the neighbors yard to fix a light pole in the neighbors yard. The FPL truck entered my yard through a chain link double gate. On finishing their job in the neighbors yard an leaving, the FPL employees threw and left the broken light posts in my driveway damaging my mailbox and my gate. I've been trying to get someone from FPL to repair the damage and have spoken to a different person each time who promises someone will get back to me. On 4/3/18 a rep called and said he will be going out to take
pictures and pick up the old light posts, and would get back to me in regards to the damages. Well, the post were picked up but no call back from the rep. We are now entering another hurricane season and FPL is yet to repair the damage they've done. What is my next step? To get a news reporter to my home? I need this taken care of, but it seems like FPL likes stepping on the little people. Maybe if I lived in an affluent neighborhood this problem would've been resolved along time ago.

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McCain Family
, US
May 16, 2018 1:08 pm EDT
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Same problem almost here...Its been 4 months since they drove through my yard and crushed my drainfield and no reply from them...Im guessing the News and a lawyer might get better results.

Florida Power & Light [FPL] In-depth Review

Company Overview: Florida Power & Light (FPL) is a leading electric utility company serving millions of customers in Florida. With a strong presence in the state, FPL is committed to providing reliable and affordable electricity to its customers.

Services Offered: FPL offers a wide range of services to meet the diverse needs of its customers. From residential to commercial, FPL provides electricity to homes, businesses, and industries. They also offer services like energy audits and energy-saving tips to help customers reduce their energy consumption.

Pricing and Billing: FPL offers competitive pricing for its electricity services. The company provides transparent billing with detailed information about usage and charges. Customers can choose from various payment options, including online bill payment and automatic payment plans.

Customer Service: FPL is known for its excellent customer service. The company has a dedicated customer support team that is available 24/7 to assist customers with any queries or concerns. They offer multiple channels for customer support, including phone, email, and live chat.

Reliability and Outages: FPL is committed to providing reliable electricity service to its customers. The company invests in advanced infrastructure and technology to minimize outages and restore power quickly in case of disruptions. FPL also provides real-time outage updates and alerts to keep customers informed.

Environmental Initiatives: FPL is actively involved in environmental initiatives. The company is a leader in renewable energy and has made significant investments in solar and wind power. FPL is committed to reducing its carbon footprint and promoting sustainable practices.

Energy Efficiency Programs: FPL offers a range of energy efficiency programs to help customers save energy and reduce their electricity bills. These programs include rebates for energy-efficient appliances, home energy assessments, and tips for energy conservation.

Online Account Management: FPL provides a user-friendly online account management platform. Customers can easily access their account information, view and pay bills, track their energy usage, and manage their preferences. The online portal also offers personalized energy-saving recommendations.

Mobile App Experience: FPL's mobile app provides a convenient way for customers to manage their accounts on the go. The app allows users to pay bills, report outages, receive real-time updates, and access energy-saving tips. The app is intuitive and user-friendly, making it easy to navigate and use.

Community Involvement: FPL is actively involved in the communities it serves. The company supports various community initiatives, including education programs, environmental conservation projects, and charitable organizations. FPL's commitment to community involvement is commendable.

Overall Customer Satisfaction: Overall, FPL has a strong track record of customer satisfaction. The company's commitment to reliability, affordability, and customer service has earned them a loyal customer base. FPL's efforts in environmental sustainability and energy efficiency further contribute to customer satisfaction.

Pros and Cons:

  • Pros:
    • Reliable and affordable electricity service
    • Excellent customer service
    • Strong commitment to environmental initiatives
    • Wide range of energy efficiency programs
    • User-friendly online account management
    • Convenient mobile app experience
    • Active community involvement
  • Cons:
    • Pricing may be higher compared to some competitors
    • Occasional outages during severe weather conditions

Conclusion: Florida Power & Light (FPL) is a reliable and customer-focused electric utility company. With a wide range of services, competitive pricing, and excellent customer service, FPL ensures customer satisfaction. Their commitment to environmental initiatives and energy efficiency programs further sets them apart. Despite a few minor drawbacks, FPL remains a top choice for electricity services in Florida.

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