Florida Power & Light [FPL]
reviews and complaints

We have had Fpl for 5 years now. No complaints until now. We transferred service to our new address in Palm Coast, Fl. We have lived here for over 1 year now. We have had several struggles and yes it has been paid late. Fpl decides to request a deposit of 419.00 for residential on top of the 235.00 electric bill. That's almost 700.
00 they want for december. Again, have paid late but has been paid! Also we have FPL for business and they tack on a $333.00 deposit request for that one also. Are you kidding FPL? Your intentions is to leave us more broken and without electricity? You should have asked for deposits before letting us open an account! Not over year on one and 3 months on the other. How dare you to this to us! We will have no electricity and No Christmas! Thanks FPL!

A couple of weeks ago, FPL arrived to install a transformer and some other gizmo on a pole on the edge of my property. Instead of blocking the road, I guess, they drove their bucket truck onto my property and parked there to do their work. Unfortunately, the truck ran over the water line that runs from my well to the house, cracking it and leading to water issues that have just been recently resolved by a local plumber. He asked me who drove a "heavy [censored] truck" over the spot, and once I explained, he excavated under the tire tracks and found the cracked pipe. I only wish FPL workers had knocked at my door before they began the work as a common courtesy. I could have easily guided them around the plumbing to a safe spot to work, without the subsequent damage. I am now paying a plumbing bill that I had no fault in creating!

They are quickly to shut power off I paid it in 15-20 mins from it being disconnected and they saying I have to wait 4 hours First Lady now 24 hours second lady I have two babies in the house the house is extremely hot within the hour they will take your money but won't rush to get your services back on! I called them immediately the guy was down the street you going to tell me he couldn't turn back and turn it on! I have spoken to two representatives and ask to speak to a manager this is beyond ridiculous ! Supervisor seems not to understand what I am saying this beyond on call for!

On Thursday 10/24/19 FPL sent a truck with the license plate # 65028-PC and truck # 2190197 with 2 Spanish men to cut the trees off the power lines. My mother home was the first yard they started cutting trees. However they left with out removing the parts of the tree they cut from the yard- Even though I asked to remove tree parts. They claim someone would come the next day. I called on Thursday to complain because the men removed all the other tree's from everyone else yard but my mother's yard. On Friday 10/25/19 I called again b/C the trees were not remove when FPL came through the neighborhood because no one told them they had to remove them from the yard. I was told on Friday it could take up to Tuesday the following week to have the trees removed. Which is an inconvenience b/c someone has to be home to open gate because my mother is a disabled elderly woman. When they could have pulled the trees when the gate was unlocked and open. I told the supervisor on Friday 10/25/19 everyday I am inconvenience b/c I have to ride, open a gate and wait. I will be calling FPL, my commissioner or mayor and channel 7 news and show video of how FPL left cut trees hanging on new fence and in yard while the worker stood around listening to music instead of removing cut trees from my mother yard.

July 2019 I contacted FPL concerning my refund check for my deposit. I was told the check had been cashed already and "sorry this happened to you." I demanded to speak to someone from the fraud department and was told they don't have a fraud department. After finally speaking to someone who claimed she could help I was supposed to be mailed a copy of the cashed check an affidavit so FPL could investigate. I received a copy of the cashed check but no affidavit. I called again and again they said they will mail it out. Called more times. Same thing. August 23, 2019 I called again. Kept calling to check on status and told "give it more time." I called today, October 24, 2019 and asked for an email I could submit my request to because I was advised by the Sheriff's office to get it in writing. FPL representative Arias told me "no email exists for this." I was told they sent the affidavit and it had been retuned by the post office due to INSUFFICIENT ADDRESS. I asked her to repeat the address it was sent to and was told "we cannot provide that information." I told her this was an unacceptable answer and wanted an email contact. Then without me asking she said another affidavit would be mailed out today. It is unbelievable that a utility company can violate our trust like this.

On 10/24/2019 Ms Jennifer "Supervisor" called me to discuss an 11 year old past due bill. Jennifer was rude, condescending, arrogant just over all a horrible customer service experience. This young lady needs to be retrained and learn how to be empathetic and listen to customers instead of rudely cutting them off. I was like every customer just venting a little after getting sucker punched by an 11 year old $350 bill from FPL. I was not rude nor did I raise my voice, still this young lady proceeded to cut me off and basically did not care or want to listen. BAD CUSTOMER SERVICE FPL. I know that this will have no effect because as she said you are a privately owned company and basically without words told me you can do whatever you want and I had no other choice or rights.

On Tuesday at approx 2:30- 3 pm a person fromFPL walked into my front door without knocking or announcing he was entering my house when realizing he was in the wrong place no acknowledgement was given that he was mistakenly in the wrong house he just shut the door and went down to where he was supposed to go I went outside and noticed an FPL car the number on the car is 2548 I then waited for him to come back out which was approximately an hour later approached him and asked him why he didn't say anything when he mistakenly came into my apartment he said he planned on talking to me after he was done with the work that he was doing in at the next door neighbors if I did not approach him I believe he would not have came to this apartment and said anything to me however he is on camera if need be to find out who he is I do have pictures of his car that he was driving and I think that some kind of reprimanding is due because this is for his safety not only for my safety please contact me add to my email [protected]@yahoo.com for any more information that you might need thank you

I placed an order for service connection an meter installation for our new residential construction 22 days ago, on Oct. 1st, and we are still waiting! I've left messages and sent e-mails to Rachel Newmark, the person who they list as in charge of this tasks, and she hasn't even replied to say she is busy! This is very frustrating, unprofessional, unbelievable! The only person who is in touch with me is April Madison, and the only thing she's been doing is sending messages and waiting on "getting answers" from the people in the field...! They cannot even let us know when the works are scheduled after 22 days! When I called customer service and opened the new account, the person that took the order had said to me that service will be connected within 24 and 72 hours, what a joke! This is seriously damaging our project. Is there ANYONE at FPL that can take responsibility for this issue?

This company is horrible, they charge whatever they want on your bill.. We should have other companies in Florida for electricity not only one company that would charge what they want and then give you no option... Get rid of FPL please, they are too abusive.. Please we need other electricity companies in Miami, to bring this ridiculous prices down...

The pole for electrical wires on the corner of Cherokee Ranch Drive and 10th Street in Holly Hill has been emitting an extremely loud buzzing noise for the past three weeks. Every time we call FPL, the company says they will send out a drone or to deal with it; the drones have not been able to fix the problem or ascertain that there was a problem (the drone can't "hear" the noise). The noise is so loud it can be heard from inside nearby homes 24/7. The company says there is no problem, but it is driving local residents nuts!

There are trees in my neighbors yard that are growing through the power lines. The support cable is no longer attached to the power cables. Which are now sagging onto the lower set of cables. There are kids that play in the yards. Heaven forbid a live cable falls into one of our yard and a child or pet touches it, what kind of possible lawsuit FPL might have since this has now been brought to your attention.

I wasted an hour on the phone trying to get an update on my service request. Only to end up talking to a real jerk.. Supervisor francis.. Asked to speak to his superior and was told that they don't speak on the phone... That he was the supervisor and I couldn't speak to anyone else..
Fpl called and told me they would be out "shortly" at 9:26 am for my ticket #238 and at 3:30 pm when I call for an update I have to deal with a jerk... Terrible customer service... Terrible company..

Paul J Stewart
8516 Gallberry Circle
Pt. St. Lucie, FL 34952
ON 9/25/2019 FPL contractor trucks Xtreme installed a power pole in the back of our property. We were told when they deliverd the pole that they would lay down protection for a machine that would carry the pole to the back of the property.
This morning they laid down 4x8 sheets of hard black plastic and drove their RC tracked vehicle and pole to the back of the property. They then drove 2 very large crane/bucket trucks over the same area, however, the 4 foot wide plastic decking did not accomodate the approximately 10 foot wide duel wheel trucks. The ground on both tire tracks sufficiently compressed the swale between propertiess that we have made along with french drains to keep water from entering the foundations.
I have quite a few photos to support the damage.
we complied to all the vendors concerns and folded down our bermuda shutters and ensure a path for them.
We ar appalled at the lack of concern for private property and the lack of skill to operate their machinery.
I am asking that FPL arrange to bring our property back to the state before this incident,
sincerely Paul and Anita Stewart [protected]

i called F PL on Sept 19, regarding my bill. I could not grt throught the phone maze.

The systwm is impossible to navigate, you go in circles. The I V R system doesnt not corectly take your info, sending you to the wrong place. Starting thr phone maze again!

I am tried of paying huge bills, for one person. For the amount they are charging,
I should be able to get to a customer service rep. Thia has been an ongoing issue.

If by chance to get to a rep, they just follow a script. They want to get rid of you as qucik as possible.

Last Friday, the 13th, FP&L knocks on my door and says my neighbor's power is out and could they come on my property to access the power pole. Sure, no problem, just please stay out of the garden area. I left them to it, then happened to look outside, and where are they? Right in the middle of the garden, and one guy is actually sitting on my fence! I asked them about it and got a bunch of snot about how I must not want my neighbor to have their power back. Ok, whatever, just hurry up and go...

Then, when the guy was carrying his ladder out, he knocked it into a $100 orchid, a gift from family. It fell from the top of the shed and smashed. He looked back, but didn't stop. I ran out the front door and said, HEY, what about my orchid? He says to just let him put the ladder up and he'd come look at it. Fine. So I wait, and I wait. Then I went back out again, and the SOB had driven off!

So I called right away and spent a half an hour navigating menus until I got a person. They were sympathetic and said I had to speak with the complaint department and they would call me back promptly. I was also given a number to call the department directly "But you won't need it.". By Monday, no one had called, so I used the number. There was no way I could find to talk to a person. I ended up leaving a message for a "supervisor." So here it is, Wednesday the 18, and still no call back.

This is completely outrageous. My property was destroyed, and my day was disrupted, just because I wanted to be nice. I will say right now, no one from FP&L is ever setting foot on my property again, unless I call them myself. I guess it's just ok for your employees to treat their customers like dirt.

Horrible customer service contact today with reprsentative rude and demeaning. Right after Dorian passed FPL came into my yard and cut down almost every tree and then left it. I called the city of Ormond Beach and they said FPL was responsible for getting the debris to the street for pick up. Last week I called FPL and was told FPL would come and move the debris to the street. Today I was told thay would not send anyone to help get the debris to the street. Some of the tree trunks are as big as I am. I'm 70 years old and can't affod pay someone to remove the debris to the street. Be wary of letting FPL into your yard b/c they leave a mess!

I would like to file a complaint. I had a $74 balance from the previous residence. I wanted to have electricity turned on in my new place. They were asking for a $617 deposit stating that they required a two month average cost of utilities . My electric bill is only $120 a month. I paid some of it and now they have shut me off because I can't pay the deposit there is no way any human person can pay a deposit of that much money.

FPL removed meter for for unit 917 in Winston Tower 300 building 2 weeks ago in a middle of the hottest month in Florida. They removed it without any courtesy calls to notifying us about the issue before removing meter. They claim that in Feb 2019 they mailed a letter to us notifying that there is defective meter can which has to be fixed or replaced. My husband and I had retired and at that time we were moving from state of Michigan to New York and lived between 3 states: NY, NJ, FL.
FPL did not mailed that letter via certified mail and we have not received that letter at all. Now they are saying they removed the meter because it creates a danger for us. Well, why they never called us, their loyal and paying on time customer and asked if we received that letter and verbally explained the problem? They just went to meter room and removed a meter for our unit. They left us without power and air conditioner for already 2 week. Lackelly, nobody lives there yet. Apartment is under full renovation and just passed electrical inspection for the inside. Meter can is attached to the wall in the meter room which is located in common area of the building. I asked my contractor to see if his electritial can fix what needs to be fixed. They needed to ask management to let them in and also management told them that they cannot do any work there because meter room does not belong to our apartment. So, since August 21st I had been calling every day to FPL customer service and Service Planning department and what I hear is just "mam you have to call an inspector and only then we can put meter back". But I cannot call inspector because that is not my property. My apartment building of 46 years old consists of 500 apartments and maintenance of the building never heart such as issue from any owners at the building. I asked FPL to provide me with the letter they claim was mailed to us - they do not have it. I asked FPL to let me know how many units in our building had the same issue, so I can ask how they handle it - they cannot do it.
I asked FPL to elevate my issue to the highest authority and asked that they give me a call. I wanted to ask them how they could turn off electricity without any calls to customers. Why nobody calling us, knowing that we are without power for 2 week.
That is humanly impossible to live apartment without air conditioning without notifying owner about that. What if we lived there with small children, or elderly parents?
Sorry, for a long letter, but I do not know what else to do. I am going around with FPL for so long time and looks like they are just "robots" who are answering calls.
I cannot provide any evidence, because they cannot provide us with letter they sent; because there no email exchanges and conversations were over the phone only.
But, they have everything in their system. I asked to provide me with the scrip and the said it cannot be done without an attorney.
Please help if you can.
Sincerely, Emilia Karasik
[protected]

p.s. I worked for Security company and we would never turn off security system without calling customers several time after sending a letter.

They want a 460 dollar deposit to start services for someone who never had their service before. They offer no waivers for the elderly or those on a fixed income..That is a ridiculous price to charge people who are living on social security. I know it's a buisness but it just seems morally and ethically wrong. Noone else charges that much just to start service
If you cant afford it then they shut you. Not right to do to a elderly person in the Florida heat just because they dont have 463 dollars to pay a ridiculous deposit. It should be capped at 100 dollars deposit like most electric company