The complaint has been investigated and
resolved to the customer's satisfaction
Florida Fertility InstituteBad service

I had a tubal reversal surgery done on 10-13-2005 in Clearwater by Dr Sanchez and Dr Zbella. To my findings from my gyn on [protected] my tubes were ruined after this surgery. The Drs gave me a consult the day of my surgery describing what method of tubal reversal they would perform on me (even drawing me a diagram showing how they would reconnect my tubes ); however, they performed a total different surgery without me or my husbands consent. Dr. Sanchez states when he went in I had a totally different tubaligation done from what my previous DR. described in his op notes. However, Dr. Sanchez failed to order my pathology report which would have given him the true diagnosis of what tubal ligation was performed on me. This particular information he needed was included in the pathology report. By not finding this out caused my surgery to fail and the Dr performed a total different surgery on me. I did not get a surgery reconnecting my tubes, instead I got a total different surgey. I would not have opted for this type of surgery considering the success rate. I would have selected another option, being I was a self pay. This cost me $6500 plus room and board, a lot of pain, anxiety, false hope, and 4 weeks off from work because I did not heal to where I could go back to work in 10 days. I am devastated because my fallopian tubes have been ruined from this surgery. I have scar tissue from the type of surgery he performed and my tubes are now completely blocked, both of them beyond repair.

I have tried to work this out with the Dr. asking for a refund of some sort so that I can visit another infertility doctor for an IVF procedure or to see if this procedure somehow can be corrected by another doctor; however, after a second opinion by a reputable Dr. in Kentucky (which even took his personal time to call me) states it is almost impossible to correct because Dr. Sanchez did not perform the procedure correctly from his findings. Dr. Sanchez will not give me a refund just a $3000 credit to use his services again for IVF. I was quite uncomfortable because this DR. did not give me any followup care or not even a phone call at the hotel or when I arrived home after my first surgery. Oh...and not to mention he didn't even talk to me after the surgery...I would think this is very important being I received a total different surgery. I had to decipher it all from my husband. I had a empty feeling inside as if I had been robbed. Anyway, I did not know where to turn because I am still desparate for his services which will cost me and additional $8100 for IVF with the $3000 credit they are giving me, totalling $11, 100 for IVF. Oh...I sighed at the cost of $8, 100 and the Dr. told me back in 9/07 during a phone conversation...It's not like this additional money was going to pay his house note or anything...VERY SYMPATHETIC OF HIM!

After a lot of praying my partner encouraged me to go ahead with this doctor since I have a credit with them. I was scheduled for injections to start my IVF procedure on 12.17.2007 and had completed all my labs requested by them costing me additional fees. Being this Dr. never gave me and my partner a consult. My partner had a few questions wanting to know what is expected of him as far as what labs/test will be needed from him because I did not really know being I had no consult. So, I gave the nurse Tracy his number to call him and answer his questions ABOUT THESE SPECIFIC TESTS. As she spoke to him, he said she was very nonchalant and cold to him with no type of compassion. He described feeling as if he was being hustled by a used car salesman. He says he has never felt so uncomfortable before by someone he was going to be paying some of his money to. He also stated that she told him that I was married, and that my file states I am married to XXX XXXXXXX. He advised her that, that is my file and this is something she should have questioned me about. Anyway after this he definitely does not want to use their services and I now have to seek another IVF Doctor which I am sure is the best decision. Because now, he is not comfortable with them either. Also, for the record I am not married my husband is deceased!! Which is in a letter I sent to them on 8/27/07 when I found out the devasting news from my HSG.

My questions:

Am I entitled to a full refund from my surgery?

Are they liable for destroying my tubes by not ordering my pathology report (which includes the information they needed) being they were performing a surgery?

Is this breech of confidential information in my file about my marital status?

Mind you I wrote a letter to them stating my husband was killed in a car accident, I am widowed. If I was her main concern, she would have known that because all this information is in my file from a letter I sent then on 8.27.07. Please advise me of these issues. I don't know what to do. I still desparate seek the services of an infertility Dr. but I have money tied up with this doctor who will not give me a refund to move forward. I am 38 years old and I need to do these services as soon possible if I plan to have another child. What do I do from here? My next step is to report them to Agency For Healthcare Administration if this is not resolved immediately!!


  • Ha
    happy_mommy Oct 31, 2012

    I have been a patient of this facility for years! I started as a tubal reversal in 2007! I had a great experience with them for the reversal! I had twp ectopic pregnancies and my tubes were removed by my ob/gyn that said Dr. Sanchez did a fantastic job on my reversal the only problem was is that the way I healed my body caused some scaring inside of my tubes which could not be prevented. When I called the office Jennifer his nurse was so helpful! Everyone was so nice to me! I was told everything up front for the cost of IVF. When I was moved to the IVF part of getting pregnant Tracy was so nice also. It is upsetting to read these complaints. I feel that some people have to take their anger out because some people dont get what they want. The thing is that this was all a emotional process for me and yes its expensive but I guess I didnt let myself take all of my emotions and anger out on the office. I have two beautiful twins from Dr. Sanchez and Dr. Zbella and they are truely a blessing. As for the cost they worked with us on everything. They were never rude about the testing or any fees! As for billing I made them payments and I never had a problem! I guess it all in how you handle things and talk to people!!! I would highly recommend this office for a tubal reversal, infertility, IVF! Anything you need the office is so nice and supportitive!!! Thank you doctors!

    0 Votes
  • Dm
    DM. Feb 24, 2010

    i went to dr Mark sanchez in 2008 for reversal then to find out the baby was etopic pregeancy . i went back to him in 2009 for hsg test to see if my tubes were open he did the procedure then about 5 minutes later he tell me you need ivf with no explantation of the test now they sending me a bill for $ 400.00 but when i call nancy back she told me $ 300.00 i think that facility is a scam and i wont pay them any money until i get some correct answers back . but they quick to tell you ivf need to be done .

    0 Votes
  • Gu
    Guitargal Dec 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    OMG! I am SOOO sorry that happened to you! I can't answer your questions but I certainly would consult with a lawyer to see what he/she says.

    My story is NOTHING compared to yours; however, I think Dr. Sanchez and Dr. Zbellas office pulls a lot of scams. Upon my very first visit, which was a consult, the doctor ordered my blood to be pulled. I was told that his nurse would call me with the results no matter what they were. Not only did I not receive a call but they decided to send my bloodwork to a labratory service that was not in my network. For the past 4 months we have been fighting with the doctors office about this charge. We have been turned over to collections for over $600 becuase his office was negligent by sending my labwork off to a lab that I was not covered under.

    I came back a few days later to have my tubes looked at to make sure there were no blockages, etc. First of all, they charged me a co-pay, which now I know from my insurance carrier that I was not supposed to pay. When I arrived, I asked the receptionist (who is very nasty) what my insurance covers. Instead of doing her job and actually finding what my insurance covers, she just yelled at me 'I am the only person working in the office and I didn't have time to find out what your insurance pays for!' So here I was to have an expensive test done and they couldn't tell me what was covered!
    Whats more, when I asked what my blood work said, they were reluctant to tell me even though all it showed was that I don't ovulate every month.

    After I had the procedure, I was told that my insurance covers all testing but no treatment. I sighed in releif that the test I had just had done was covered. The lady said again, 'yes ALL testing is covered'. As I was about to leave, something made me ask, 'Oh! So my husbands test today is covered. Good to know.' She said, 'Oh! Well, no. Not his test.' My husband and I are covered under the same insurance! Why not his test? 'Because we use a lab that doesn't take insurance'.
    What a joke.

    We came back to get the results of our tests. Everything looked good except for the fact that I don't ovulate every month but Dr. Sanchez was talking about IVF and I felt that it was too soon for that. He then said that I should take Clomid and have a test done...he drew us a picture. When we asked how much it was going to cost he said a couple hundred.

    I decided to ask the lady at the desk. She said that the first test is over $300 (I have the exact figures at home) and the second, which is mandatory is about $150 or so and he might have to do it a third time. Plus the cost of the medicine.

    It seemed to me that they were running a scam. Like I said we are STILL fighting that over $600 bill. Dr. Sanchez's office said that they would handle it and they didn't. You know how they handled it? They gave the labratory false information about my insurance so the claim was denied. I found this out after days and days and days of screaming and fighting with them.

    And it is kind of funny because my husband said that one of the times he was at the office before me, the receptionist was on the phone. The guy on the other end was irrate and so loud that he could be heard. He too was saying that this office is a scam.
    I see a common theme...

    0 Votes

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