FloorMall.com
reviews and complaints

I ordered $2300 worth of flooring from Floormall two months ago. The product, when delivered, was destroyed in shipping and I refused the product. I immediately notified Floormall who told me the shipping damage was my problem. Additionally, I was told that the claim with the shipping company could take as long as 135 days, that's 4 1/2 months of concrete living. Today I am out $2300, living on concrete floors and Floormall has made no effort to assit or communicate with me. Do not order product from this company. Find a local source and pay a little more. It is worth the assurance that product will be delivered prompty, undamaged and that you will not have to live with someone elses mistakes.

We ordered floor tiles on Friday, July 17, 2009. When we came back from taking care of my father on Tuesday, July 21, 2009 the floormall.com salesperson had called to tell us they couldn't get the tiles in until the middle of August. We said that would be too long. We needed them right away. They sent us a cancellation form to fill out, sign, and return to them. We did, and then got another call from them. They said we couldn't cancel our order.
They kept over $350.00 of our money.

A. Syrinek

While shopping for hardwood floor, I found Floormall.com and I initiated a call. Sales person promptly returned my calls. During our conversation, sales person guaranteed that hardwood floor that I wanted to buy was in stock. I asked repeatedly same question, if hardwood was available, and I was always given assurances that was the case and that I would need to rush my payment in order to make reservation. I indicated to sales person that I am traveling oversees in ~10 days and repeatedly asked if delivery could be made in that timeframe. Again, confirmation and assurances from floormall.com sales person came in (3 times). So I decided to make a purchase and pay for the floor I wanted. Do I need to mention that payment was processed within 1h after I faxed my signature on purchase order.

A day after payment was settled, I called floormall.com to confirm everything is ok, and only then truth comes in where sales person says the floor is backordered since it's a special order? To make things worse, after making a payment, I scheduled a hardwood installation at my home since I got so firm assurances that everything will be in my house when needed. Not to mention that I needed to make down payment in order to secure contractor to work in my house while away.

My whole situation was communicated to florrmall.com and I get a promise that somebody would get back to me to give me some options. Of course, same as for customer above, no response at all from floormall. com. In fact, every time I called, I was given assurances that somebody from management would call me back - but NO ONE responded; not even one call from anybody - even after 8days. And everytime I called and asked for supervisor to talk to, manager was always busy and on the phone with other customer; and not returning my call even after insisting one needs to be returned.

Today, I called to cancel my order, and I am told that can not happen (return policy expired?). No wonder no one returns calls. So, I am left with no hardwood floor at the moment (special order), no firm date for delivery, downpayment taken by contractor that was used to reserve work and without possibility to cancel my order.

My suggestion is, AVOID this company and it should be your last option to purchase hardwood floor from.
Not to mention that I left a voice message to CEO (Mr. Owner) that commented above as well; Of course, outcome is expected - NO CALLS RETURNED.

I purchased an engineered 5 inch teak floor from Floormall. My salesman was James Nance, He pushed his own "in house" brand saying that it was better than other named brand flooring because it had a thicker wear layer. The boxes came in torn and the wood looked warped. After emailing pictures he assured me that it would install fine. What a disaster! Within 2 weeks It developed cracks throughout the whole floor and I need to replace it. What a waste of $5,000.00. When I called to complain the importer/manufacturer sent an inspection company to come down, needless to say they blamed it on my house having a relative humidity level of 23%. (they lied on another posting saying my wood was not acclimated, however the report clearly says that it was properly acclimated). I also purchased a named brand floor at the same time and its perfect, not one crack!. After speaking with two other inspection companies, it seams that Relative humidity does play a part however not to the extent of what happened. They cautioned against purchasing cheap products manufactured in China even though it is milled in South America as they are are very prone to falling apart in all but the most perfect environments. If you do purchase a floor from these people make sure you purchase a named brand as they do not warranty the products they sell, you will need to deal with the manufacturer. I could not even get a returned phone call from Mr. Henderson (The Owner) after leaving several phone messages and emails. If you do take a chance on their brand (I highly do not recommend it) make sure the humidity in your house is between 35 and 50 percent at all times, Which is not so easy if you live in the North East as I do.