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FlixBus / FlixMobilityunspecified place of departure

On 26 Sep 2019 at 23:59, I've booked a ticket from Belgrade to Ljubljana (booking number: #[protected]).
I arrived 30 minutes before the departure time at Belgrade bus station, I checked my ticket for which platform the bus will departure from.
Since the platform number was not specified I went to the ticket counter to ask about the bus schedule, they told me they don't have Flixbus information, so I decide to call the telephone number which was sent to me via sms by Flixbus (telephone number: +[protected]). The answer machine told me that the bus has arrived on time.
I went to search the bus and I could not find, because of this I missed the bus and I needed to buy another ticket (4620, 00 RSD) to be able to return home.
I would appreciate if Flixbus could refund me for this inconvenience.
Find in attachment the Flixbus ticket without the platform number and the ticket that I needed to buy.

FlixBus / FlixMobility
FlixBus / FlixMobility

Ja
Sep 30, 2019

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