FlightNetwork.com
reviews and complaints

due to covid 19 i have requested flightnetwork to cancel my booking and to refund unfortunately they denied and said cannot be refunded.
The flightnetwork order number 8410274, ticket number [protected]

RESERVATION GMTEOU

We are still waiting for our tickets to be emailed to us. We have called every number you have provided by your company and they have all been changed.
No one has replied back to any of our emails... We have had to call qantas to confirm you have made a reservation. This is very unprofessional on your behalf.

I would like to be contacted today on
[protected] and [protected]@gmail.com with the tickets and confirmation.

Regards
Cherie Menegola

My flight (Booking #SPTZ4G) that was booked through Flight Network (FN) was cancelled. FN claimed it was cancelled by the airline, but when I checked with the airline, they referred me back to FN.

I have been trying to rebook my flight or get a refund of my money, but my attempt to get through to FN has been an excruciating exercise in futility. First their number is busy. When you finally get through, you are transferred from one department to another. Eventually, someone answers, but then tells you to call another number. And when make that call, the number is out of service or eternally busy.

They do not return your calls. They do not respond to emails and if they do, the response is meaningless, as it provides no clue as to how you can resolve the problem, except that you should dial their "Customer Service" number again.

FN seemed to be running a scam. They are taking customer for a "ride" and they seemed to have deliberately made it difficult for you to reach them for a resolution or a refund. I am NOT going to allow my money to be scammed by FN and will not rest until they respond to me in a meaningful and thoughtful manner.

the airline already refunded the ticket to your account one month back and till now you are temporizing the things too much

i have purchased a ticket on 17th February-2020 for the travel date 03-24-2020 from DAC-DOH-JFK-DEN. The ticket was for me, my wife ASMA SHEULY and my daughter MARIAM MOSTOFA. The ticket was cancel by you/Qatar Airways and i had to take a different flight (Cathey Pacific) to come to Denver. Now i'm asking for a full refund as you cancelled the flight NOT BY ME.

I dont want a refund voucher/credit for a shorter period as i have no plan to visit back to my country or any other place next 2 or 3 years.

Please give my full refund as soon as possible as i am jobless last 3 weeks and i am going through a financial crisis.

Regards,
GOLAM MOSTOFA
[protected]

Hello My Name is Cormac O'Riordan

I have booked a flight booking reference 8613566 from Sydney to San Francisco April 6th.
Due to Covid 19 and my travel Insurance not covering a pandemic I must now cancel both Myself and my Partner Joanna Dalton. Could you please cancel flights and return my fares as I paid for insurance for cancellation abd could you please reyturn the fares to the credit Card in which i used to pay for these flights..
Thank you

I was waiting in line for 3.5 hours yesterday no one picked up. I was in the waiting line for 2 hours today, someone picked up told me to wait for 5 mins and dropped the call. WHAT? How can someone drop the call on their customer? I am an international student and my university is restricting any travel abroad. I paid $1200 dollars to see my family after 2 years and these 1200 is a huge deal for an international student. I am crying right now as I have finals next week and I am just wasting more than 6 hours waiting to just talk to a representative? This is unacceptable. This is harassment. Qatar has a full refund policy, and I should be getting my money back. If they don't answer my calls, or HANG up on my face again today, I am filing a harassment case against them. THIS IS NOT HOW YOU TREAT YOUR CUSTOMER. NEVER buying tickets from this website again.

I am filing a complaint about Norwegian Airlines and the lack of customer support from the airline and your company for travelers. I arrived to Madrid Barajas Airport within the time frame to check in for an international flight and was denied check in for arriving to the counter 2 minutes past the one hour mark to check in (6:02 PM). I have been living abroad for two years, travelling internationally, and have never encountered this problem. Additionally, when I tried to negotiate with the Norwegian Airlines representative at the airport they were extremely rude and unhelpful. After going to the WFS Counter to see if anyone could help me, the representative there was also unable to assist me because of the restrictions of this website. My ticket was purchased through this website and therefore I was not eligible to even purchase a new ticket with Norwegian Airlines at the WFS office. I had been living away from home for two years working for the U.S. Peace Corps, haven't been home since 2017, had a family emergency and it was right before the holidays. It was extremely frustrating how inflexible both Norwegian Airlines and the restrictions of your website were during a customer emergency. Both were unable to refund my ticket, compensate me for an additional hotel stay in Madrid. When working with the WFS representative at Barajas Airport, I was not even able to qualify to buy the ticket with a cost difference for the following day due to your website's policy. This was the worst customer care I've ever experienced from both parties. There needs to be some compensation for this.

I tried to book a ticket with them, they sent me an email saying the payment had not proceed because of my international credit card. I talked to the bank and got this fixed, and came back to them saying it was ok. They told me the ticket had increased in 40%, even when they had given me a time to reply that was later. I said no thank you as the price in their side continued to be the one I had booked previously. When I said no, they came back giving a discount vs last price of around 15%, which I still rejected. I bought the ticket again with, got charged, talked to my bank and they said everything had proceed. 14 hours later I received this communication from them: This email is to advise you that we are not able to proceed with your Flight Network reservations due to not having a ticketing agreement with Avianca, Interjet and Lineas Aereas del Estado . Your credit card has been charged however airlines have voided the charges and you will receive full refund in 3-4 business days. and this reservation has been cancelled. When I called them, they wanted me to pay 70% more for the ticket.
It seems like a joke! This company is not serious at all, and I would never use it again. My advice is to go for a company that respects their offers, and is more client centric, they seem to bring clients with false offers to them get them charge more.

Hello, herewith s complain about
Double charges for cancelled air booking reference NCM505( ID 8310135) It have been agreed on 24.09.2019 to cancel completely flight booking and charge 50% of airfare on Oman Air flight immediately after performed authorisation.
In the meantime debit to my credit card shows otherwise.
Please explain why you charge 515, 99€ (on which we agreed) and again 513, 95€ thru subsidiaries in United Kingdom on 24.09.2019?

Dear Sir / Madam

My name is Suresh Kunjuraman. I am Malaysian but working in Al Ula, Saudi Arabia. My Flight Network booking ID is: 8340150 and the Flight Confirmation number is : MGBVC0. On 8th Oct, I booked a flight from Riyadh to Kuala Lumpur for departure on 27th Oct and the return journey from New Delhi to Riyadh on 9th Oct via Oman Air. I also purchased A Trip Cancellation Proctetion for 61.68 EUR. The only reason I booked via Oman Air for return is because I also have a connected flight from Riyadh to Al Ula at 18.30pm. And the original arriving time from Delhi - Muscat - Riyadh was about at 15.55 pm. Hence, it is an ideal trip.

But on 16th Oct, I received an email from FlightNetwork citing that the arrival time from Muscat to Riyadh is changed from 15.55 pm to 20.20. Obviously, this arrival time is not suitable to me since the connecting flight from Riyadh is at 18.30. They also gave me another option for an arrival to Riyadh on the following day which is 10th Nov. Since both options does not suit me, I responded to their email immediately requesting them to cancel the Delhi - Muscat - Riyadh flight. They responded saying that it is not possible to cancel 1 way and I should cancel both outbound in inbound. On 16th Oct, I emailed them saying that if it is not viable to cancel the inbound flight, I would prefer to cancel both outbound and inbound trips and requested a refund. They responded on the same day stating that they need to write to Oman Air to cancel the ticket. Thereafter, I sent 2 emails for which I did not get a response. On 21st Oct ( today), I received an email from FlightNetwork's Schedule Change Specialist citing that the airline replied to them stating, refund is not permitted only one date change is permitted. As I am left with no choice, I responded saying it does not matter of the return journey since I am left with no other choice then booking another flight to return to Riyadh on 9th Nov to board the connecting flight to Al Ula. I failed to understand of despite getting the so called Trip cancellation Protection which carries no value, I am on total lost.

Please assist to cancel the inbound ticket from Delhi - Muscat - Riyadh on 9th Nov via Oman Air 681. Thanks

Regards

Suresh Kunjuraman
email: [protected]@yahoo.com
Tel: 00966 [protected] ( Saudi Arabia)

I would like to make an official complaint as your website omitted important information to make an informed buying decision.

I believe that the information depicted therein constitutes misleading information and should be changed to reflect the true nature of the product.

- On Wednesday 9th October I purchased the ticket trough the website but finalized the tickets on the phone.
- On Thursday 10th October I send an email to [protected]@flightnetwork.com to ask for the airline confirmation as confirmation provided did not exist on British Airways website or American Airlines website
- On the same day Thursday 10th October I received an email from Marc Jathan, apologizing for the inconvenience caused and send me the airline confirmation.
- Once I went inside the airline websit I realized right away that the fare was not accurate as the airline was showing. THE FARE WAS "BASIC"
- I emailed back right away, expressing my disappointment and ask for clarification on the fare
- I received an additional email that invited me to write my concern to customercare@flightnetwork.com
- I send an email on Sunday 13th October - No answer to date (October 15th)
- I send another email on Monday 14th October - Still NO answer to
date (October 15th)

I called multiple times and I did not get any assistance for this matter. They keep saying to refer to the email that never answer.

Today I also called to see if I could change my flights to a different date since I purchased "Flexible Fare" and any change and date I requested had a supplement of 330 to 1100 euro! The new flight is listed on British Airwasy for 362 euro and they wanted to charge me another 330 euro on top of 666 euro that I already paid! INSANE SCAM

I would like an immediate refund for my booking.

I am disappointed because I believe that this is, pure and simple,
misleading information for the following reasons.

- I confirmed the booking with one of your agent, who did not advise me on what was included in the fare
- Your website has wrong information related to the fare you are displaying.
- I purchased my flight as Economy fare with British Airways, I checked the British Airways Baggage policy which includes 1 baggage for Economy https://www.britishairways.com/en-ca/information/baggage-essentials/checked-baggage-allowances
- The ticket was sold to me as Economy and not as "BASIC" as it is.
- I am trying to solve this issue from last Thursday October 10th 2019
but as today I still have no answer on how to proceed.

The law states that "when promoting, selling or supplying products, companies must give you enough accurate information to enable you to make an informed buying decision. Find out more about contract information.

If they fail to provide this information, their actions may be considered unfair. You have the right to seek redress if you are treated unfairly."

I would like to cancel this booking and get a full refund because of all the information listed above.

Please let me know as soon as possible, I would like to solve this, without having me to complain even further.

Re: Booking ID 7789588

Please see the email that I received from Norwegian Airlines on Oct 2, 2019, in which they acknowledge that FlightNetwork, as the travel agent, should refund me the cost of the four airline tickets (total of $1459.80) that I purchased thru the agency due to the airline cancelling the flight for technical problems with the plane.

Please note their comment... "If you booked your ticket through a travel agency, please contact them for a refund".

To date, no refund has been processed.

Thank you in advance.

Patricia Toro
[protected]@hotmail.com
[protected]

From: "[protected]@norwegian.no"
Date: Wednesday, October 2, 2019 at 7:11 AM
To: "[protected]@hotmail.com"
Subject: Norwegian full refund/refusjon UZP8OB

The cost of your ticket(s) 328-[protected], 328-[protected], 328-[protected], 328-[protected] is now refunded to the credit card that was used when you made the booking. It will be credited within 1 week.

If you booked your ticket through a travel agency, please contact them for a refund.

Best regards
Norwegian Refund Department

Vi har behandlet din søknad om refusjon. Refusjon av flybillett(ene) 328-[protected], 328-[protected], 328-[protected], 328-[protected] er sendt til kortnummeret som ligger i din bestilling, og vil være disponibelt innen 1 uke.

Vi ber de av våre passasjerer som har bestilt sine reiser hos et reisebyrå om å kontakte dem for refusjon.

Vennlig hilsen
Norwegian refusjon

I had booked a flight in April 2019. I had paid $2942 +106+ 750 (refund fee). I never got my money back. I missed my school semester because i had no money. Confirmation number was NP6LVX. Please help me with getting my money back. I feel it is not secure to give money to online travel agents.
I was promised to get my money back in max 10 weeks it has been 25 weeks. Their supervisior told me she cannot do anything. But it is nowhere mentioned that your money could get stuck. I got robbed. They are misleading people.

The website layout is designed to scam users.

The screen before the payment confirmation does not display the correct amount about to be deducted from my card: They use ridiculous tricks to get you to buy travel insurance, seat selection, and a bunch of other add-ons without any transparency on how much they add to your ticket. Example: Trip cancellation insurance was display as $3.98 and ended up adding $92.88 instead to the booking conformation invoice, the invoice and booking web clearly printed price quote base on Canadian $, but higher charged to credit card
and claim the higher price due to exchange charge by my bank, my bank told me the translation was done in Canadian $ fx rate and fee did not applied to my transaction by my credit card, but the higher amount I see on my credit card statment was what flightnetwork charged me in Canadian $ instead .
The trick they use on this part, for Canadian customer they say your the invoice price base on US$, for USA customers they say your invoice price is base on Canadian, therefore, exchange rate and fee apply to all, this extra exchange fee are not display on the quote, I am in canada the price list quote in CA$, I never expect it be a US$ base price, after given them my credit card information was like given them a blank cheque /check to let them fill in any amount they want.

Hello i will like you to credit my account back as soon as possible

THIS IS THE AMOUNT THAT WAS WRITTEN ON THE EMAIL YOU SENT TO ME WHEN I BOUGHT THE TICKET

Total Charges for all Passengers & Flights ZAR 12 690, 10 R

Grand Total ZAR 12 690, 10
Your credit card will be charged an approximate total of ZAR 12 690, 10 R which includes the base fare, taxes and all surcharges. The final amount on your bank statement may vary upon the exchange rate that your credit card company will use. (USD $ 843.60) (ZAR 12 690, 10 R)(EUR 0) (ZAR 0) .Your statement may show one or more charges that equal the total agreed charge listed here. These amounts have been converted using today's exchange rate

THIS IS THE EMAIL WHICH I SENT TO YOU ON THE 10TH WHICH I BOUGHT THE TICKET

I always book my ticket and my client ticket through skyscanner.net, from the site, i was giving a choice price with different travel agent .

I was not happy at all with this booking, I was overcharge this is the amount that was suppose R12, 690.10 was the Amount that surpose to be debited in my account, (but this is the picture amount that was debited in my account that on the 10th which I bought the ticket, and my bank give me sms alart of R12, 774.20 which was deducted in my account immediately

The amount below is what was debited in my account same day I bought the ticket which was wrong R12, 774.21, and the money went out of my account that same day, see the SMS that I received from my bank same day and the picture of the amount that was charge on my account the day I purchase the ticket

This is the information I was in my account again this morning that 12 983.16 was charge in my account, why are you keep removing money in my account why, I want the difference on the price to be credited back to my account because I will not take it easy with your company and I will never and ever purchase ticket from your company again

I want my money R293 difference should be credited back to my account because all you are doing is fraud, make sure my money is been pay back today

In Dec 2018 we purchased tickets on Lufthansa from Orlando, FL to Marseilles, France going thru Frankfurt. The ticket confirmation and e-ticket clearly stated the fare class as ECONOMY. I checked the baggage allowance on their site and it clearly stated we were permitted 1 checked bags each on intercontinental flights. When we got to the airport to check-in, we were told the flight was booked as an ECO LIGHT class fare and that we were only permitted one carry-on bag. It cost us 122 Euros to check our bags. This appears to me to be a case of bait-and-switch where we were sold one fare class, but book at another. I requested a refund for our checked bags on July 6th and the Customer Service person who responded told me it was my responsibility to check the airline's baggage policies.

Cancellation of flight booking ID: 7868440 for travel on July 17, 2019 from Toronto Pearson to Chennai, India.
The jet airways cancelled the flight and pursuant, I called Flight Network to get my refund. On April 24, they said they processed refund and it would take 6-8 weeks. Now it is the third week of June and there is no sign of refund. Whenever I call and talk to Flight Network the agents say I need to ask Jet airways or talk to my bank for refund. When I try to reason with them that the Flight Network website is the platform I used to purchase the ticket and it is Flight Network that used my credit card information to get payment and Flight Network gets paid by Jet airways and that they are not doing any free service and it is their responsibility to get my money back, they mock - you want money, go to your bank and ask them. I have talked to them several times and on all occasions it is the Indians at Bombay/Mumbai call center who talk rude and not even once any Canadian nor American answered my call.
I hope someone responsible at this company apologize for the delay and refund my amount $2793.00

This is what happened
I make my purchase online for a flight that was supposed to cost me 916$, then my credit card got rejected, and I receive a mail telling me that it got rejected and I need to call them or send them an email, when I did, I give them a new credit card, after I did that they inform me that my flight will now cost 1484$, I ask them if I will get any fees for a reservation of a flight that wasn't confirm and they told me yes, so I decide to proceed trough the reservation after they told me that they were willing to take 60 percent off the fees changement, and I will now paid 1284, when they were checking again my credit card information, I told them to wait before confirm, and that it doesn't make sense to give cancellation fees for something that is not confirm, while I was talking and without my consent, the customer guy directly confirm the reservation with my credit card, and I directly receive a notification from my bank. Then the customer guy will now tell me that it wasn't sure about the cancellation fees. They tricked me into making me believe that they were a cancellation fees, because I was telling them that some other website and agency still proposes the 916$, for the flight I wanted, and that I will go somewhere else and make a cancellation