FlightCatchers.com
reviews and complaints

I'm contacting you because I am being told I have pay £23 because you are changing my flight I don't think that I should be charged admission fee because of your changes - I would understand if I changed flight but I did not I would like this fee weaved other wise I will go to consumer council and be looking compensation for stress of this you should charge the airline not me. Now for new booking it's costing me more. It's your responsibility to give me alternative flight. This is very stressful at my age 69yrs. I have read more bad reviews of your company many people are facing the same issue.

Have constantly been ringing to sort out baggage from yourselves and have paid extra 210 pounds for 46kg for our flight from bhm to Istanbul on the 8th of August till the 15th.

Booking ref no. PG6EAE35

TARIQ ZAMAN

email is [protected]@gmail.com

Please avoid dishonest unprofessional

Worst company to book a flight very rude they want to get most money from you. They are scammers please avoid. Their office in hanslow is also fake. They are useless all operating from Pakistan very bad muslim they are for cheating people money very disappointed 😞

I called to cancel a flight as due to personal reasons I’m unable to travel and they are charging a whooping £509 to cancel two tickets. They have been very unreasonable and won’t budge even thought I’ve given enough time till flight date.

I booked a flight with flightcatchers (via PIA) paid £1240 for premium ticket. They have now told me, after 2 months, that the seats are not available and they will give me different days and not premium tickets. Obviously I was not happy and I requested different dates to what they offered and they want to charge me for flight change ( and that’s with a cheap non premium seat). I said if they pay me the difference they owe me. They refuse. They don’t even answer the phone.

The airline said they wouldn’t let me travel on the said date 6th March as my pcr test was two hours out of date they said to contact the agent the ticket would still be valid for a flight when I had done another pcr test later in the week.

The travel company refused to talk on the phone wouldn’t respond in a nice manner just cancelled all sectors of my flight with no assistance or help please can you help me get me

I have booked a flight to kochi via doha but I received a mail a week ago that the shedule is changed.. Which means that I wont be able to catch my connection from doha as it will leave 10 mins before my flight from heathrow reaches doha.. I asked air line but they said to conyact flight catchers because I booked the ticket with them.. When asked flight catchers response was not good and are asking extra 200 pounds for four passengers to reshedule the ticket or to contact the airline.. But the airline wont take the responsibility as it is booked with third party.. The issue is how can we trust this kind of fraud agencies as we are spending hefty prices for travelling.. I dont want to miss my travell and please do the needfull..

Many thanks

I have had the worst experience with this agency. I booked a flight to Cabo only to be told I need to pay $300 more after my flight was confirmed and looks like that’s how they run their business

I booked the flight on 18th Jan 2022 and made the payment by seeing the good fairs mentioned on their website, next day, I was told that the vender voided my payment due to a card issue; I rang my bank asking the issue, they said there was no issue in my payment, and the payment went through at the same time when I booked the flight, my bank even provided me transaction authorisation code, meaning the payment went into their account on time.

I rang them the next day explaining the issue; they asked me to pay the same fair again, but my bank account would refund the previous voided amount in 4 to 5 days. I again made the 2nd payment for the same booking. Still, they said actually airline fair was gone high, so that's why they voided my previous transaction and would void the 2nd transaction again. If I want to book the flight, I have to pay the higher price, and I am left with no option, as the fair of others agents and airlines has gone high on the next day.

Cheap customer support fares to go high because of their staff faults for the delay in bookings. And expect the customers to pay the difference in fair. It is better to book from other providers or direct airlines, with a slightly higher rate, instead of spending higher prices later on because of their staff faults.

I would not recommend at all booking your holidays/flights from flight catchers, based upon my experiences.

I got a ticket to travel for 10th of November with my son I got to the airport and was told my the check in attendance that there is a new document we need to provide asides green pass and covid test results and I was not allowed to fly I immediately called travelation and spoke with one of thier agent called agent Zane he promised to get me another date but I will have to pay for the fair change of 500€ which he immediately debited from my account
And later after two days he told me that the airline was not responding that I should call the airline myself which I did and the airline told me that it's not possible for an agent to call and they won't respond
I had to buy a new ticket entirely
Now I am asking for a refund of my 500€ since I didn't get a ticket as promised and they keep dropping my calls and not responding to my messages
Please don't fall for these armed robbers they will rip you off your money and still blame you
Travelation I deserve another ticket or a refund

Booked via Flightcatchers, and subsequently the airline had changed the flight timings. This should mean that I would be eligible for a full refund. I got in touch with them immediately afterwards to arrange the refund.

Despite multiple attempts to try and explain this to FlightCatchers, they deducted £50 admin fee from each ticket.
Poor service, and poor interaction with staff working for them.

I had booked a return ticket (confirmation-PG451F18) for London to Dhaka and back on the 6th of October 2021. But instead my bank account was debited £501.02 for a flight originating from Dhaka to London and back. I then called Flightcatcher and spoke to Rehman and informed him of the error. Rehman turned and mentioned he could not alter it and only could offer a refund with a cancelation fee of £150 which I agreed to. But in the end my account was credited with only £200. I had made many complaints to Flightcatcher via email about refunding the rest of the money owed to me. But they never responded. Because of their negligence I had suffered mentally and financially. Therefore, I would like then to pay me back the full £501.02.

My tickets where cancelled and no alternative tickets where offered to me. I now am due a full refund, If i don't receive a full refund. I will be taking flight catchers to the small court claims as this is not acceptable.

I'm very upset with this company how can you possibly change a two year old ticket and expect me to be okay with it there was no communication I rang multiple times but there was no answer they need to be more informative and also have better communication I'm very disappointed that they could possibly change a two year olds ticket this company is not the best company to be booking tickets with they really need to change a few things that they do. Also I was told that I was going to get a refund for the infant ticket that I had purchased previously as I had to change it to a Childs ticket I still not had received that refund they say things that they do not fulfil.

booking ref - LXEFCN
I made the booking in December to fly to Abu Dhabi and then the bus to Dubai. This flight was cancelled and rebooked numerous times. As the UAE are currently on the UK red list we were unable to travel to this destination. I spoke with Etihad directly who advised free cancellatation for a full refund. Spoke with flightcatchers and was advised of the same.
I had to email to cancel the flight to which I was told there would be a £50 pp admin fee ( which I always disputed) however had no option but to cancel.
The refund has now been processed minus £100. This is totally unacceptable as the UK gov state that we are unable to travel to red countries so this is out of my control. I work within the travel industry and have taken advise from ABTA and atol who have stated that a full refund should have been issued and admin fees should only apply if the airline had ticketed ( which had not been done) If my £100 is not refunded asap I shall have no option but to take this further. I feel you are as a company exploiting customers due to the covid pandemic. Had I just decided not to go then obviously the fee would be of my doing.

Regarding Refund for Reference: PGDBAE4A
To whom it may concern,
I am very disappointed that I am having to get in contact again in regards to this matter.
I have been in communication with travel consultant Muhammad Areeb. His email address is [protected]@flightcatchers.com
I recently sent a letter on the 28th June 2021.
I received an email response from Areeb on 6th July 2021.
I email back on the 27th July and I haven't received a response.
I booked 2 flight tickets one for me costing £339.97 and another for my friend Abir Manssour costing £273.00 from my Lloyds account.
Our flight was cancelled and we were told to rebook. I rebooked the flight on 18 April 2021 but I got the email that my flight was cancelled again.
Please now refund me for both tickets. Total amount of £612.97
I am profoundly Deaf and I have requested on several occasions that he contacts my British Sign Language Interpreter. I still haven't received a call. This is very unprofessional.
I attached 2 photos with my last email sent to him which shows I have emailed him and he didn't correspond. The first picture attachment was sent on the 4th February 2021. The second attached picture - I sent him an email on the 30th April 2021 again no response.
My British Sign Language Interpreter called today and I was unable to get hold of Areeb. The manager Jimmy said my interpreter will receive a call. She hasn't received a call.
Please can you show me where it states my flights are non-refundable?
Just to confirm both flights were cancelled by your airline and I only got an email response from you on the 6th July 2021. How can I make a complaint and write a review in regards to this about your airline? This is unacceptable!
Please escalate this to a manager so I can be given a full refund as I have been patient for 9 months. You understand that I am profoundly Deaf and I cannot call the number and when I email I don't get a response.
Please make a payment into the card I made payment from Lloyds Bank.
Sort code: 30-97-86
Account number: [protected]
I look forward to hearing back from you URGENTLY in regards to this refund.
Kind regards,
Miss Malgorzata Lukasiewicz

I booked a flight to Seoul with Etihad Airways through Flightcatchers on the 4th of July 2021. The same evening, I realised that the flight passed through Abu Dhabi, which was on the UK red list, and that if I had taken that flight, I would have to have quarantined in a government facility upon returning to the UK, which I simply could not afford to do. Therefore, I contacted Flightcatchers via their website chat service to enquire about cancelling the flight. I was informed that a cancellation would be subject to a £200 cancellation fee, but that if I paid that, it could be cancelled for me. I agreed, and was told that my request was being processed.
I never received a formal confirmation of my flight being cancelled for me, so I contacted Flightcatchers many more times via their chat service, email, and the telephone. Every time I phoned, I was told to email, but my emails rarely received proper responses. I made it explicit in all of my correspondence that I wanted Flightcatchers to process the booking cancellation for me.

On the 13th of July, the day upon which the flight was supposed to leave, I received an email telling me that the actual flight, not my booking, had been cancelled, and that I needed to contact Flightcatchers ASAP about receiving a refund. However, when I contacted them, I was told that I was not entitled to a refund as I had been marked by the airline as a 'no show'. Of course, I was a no show because I was under the illusion that Flightcatchers had done their job correctly and cancelled my flight, as had been repeatedly requested and I had been repeatedly assured would happen. Now, Flightcatchers will not accept their incredible mistake and instead continue to tell me that I am not entitled to the refund they told me I would receive. If they are not reiterating this ludicrous spiel, they are entirely ignoring me. It is by far the worst customer service I have ever received, and I am sure that Flightcatchers purposely put off my request knowing that it would result in me being marked as a 'no show'. I know that I am entitled to a refund, and I do not intend to let them get away with their sly and downright crafty tricks. I was deceived, and I demand that this company admit to their mistakes and give me my refund.

Our tickets got cancelled in March 2020 due the covid situation and we requested a refunded which was accepted by the company and promised within 12 months time. My husband has been back and forth with the staff since 6 months for assistance but all we got is false statements. He has been booking with Fatima at Polani travel in KHI for 15 years now. When it was all good - she was responsible and helpful but when we requested help on an issue her service was horrible. No replies and literally leaving us in the middle. Now since a month my husband stays on hold for more than 30mins, sending 100s of emails for help, been send to Oman air to deal directly and now after being fed up - we decided to file a complaint. Money thats rightfully ours and needed to book another trip (possibly through you guys) but all we get is *hold kerein hum check kerte* or *hum peta ker k btatey hain*. I am extremely unhappy with the service provided by your company and staff. Highly unprofessional. All we need is our hard earned money back which we payed to travel to meet our parents which got cancelled due to a GLOBAL PANDEMIC and not our fault. I am trying my best to find the higher authority details to send this exact email to them too. So that I know I have done my best.
I would again like to request you to please look into this and refund our money as we are in desperate need of it during these difficult times.
I really really hope I get a response.
My booking reference is GHLYHR
SAYING oman air hasnt refunded should be not my problem as I booked with you not them.
Knowing that my husband was with Oman air customer service for days to get help. Some said its already refunded and others said please go back your agent.
We are very distressed as we wasted ample amount of time on this with your people/staff who know nothing about helping your customers rather just leaving them on hold or trasferring them to others.
I look forward to really get help atleast after this.

I have contacted flight catchers so many time to chase the refund from emirates, they have offered my father £18 refund which they said Emirates sent them, I have contacted Emirates saying the refund should be full or at half of the money needs to be refunded, they say contactfight catchers so they can contact emirates, Flight catchers dont respond, booking number PG3BAFFB, mohammad aslam chaudhary.