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Flex Seal
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1.4 86 Reviews

Flex Seal Complaints Summary

6 Resolved
70 Unresolved
Our verdict: If considering services from Flex Seal with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Flex Seal reviews & complaints 86

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J
12:24 pm EDT

Flex Seal 4" clear tape

I bought a roll of 4" clear tape to fix my hose i ran over with the mower. I cleaned it off put a small piece on the cut then a bigger piece over it. It still leaks out of the edges. I bought acetone to get the crap off the hose and after waiting another half hour I finally got it clean. Your product is a P O S, I waisted $20 that I could have put towards a new hose. Thank you

Desired outcome: Refund

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B
9:27 am EDT
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Flex Seal Flex paste

I bought and used the flex paste EXACTLY as stated on the container. I was attempting to seal a leak around one of the windows of an above ground pool. It did not work on the outside so I used it on the inside. Finally went all the way around the window BOTH inside AND outside. Still leaks! Not a happy camper! I must admit I have used flex tape in the past on a water hose and it did not stick or work. You would have thought I would have learned my lesson. But that was years ago and you only had the one product. You can bet I will not be conned again!

Desired outcome: I would like to be compensated for what I have spent on your useless product.

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J
3:37 pm EDT

Flex Seal 2 oz white spray

Had a pinhole like in my pvc 3/4" water pipe. Followed instructions on the can and applied 2-3 coats. After 24 hours, leak was still there. Saw this advertised on tv and thought it would work. Wrong...waste of time and money

email address

[protected]@gmail.com

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C
3:21 pm EDT

Flex Seal Ordering/customer service

I ordered directly from Flex Seal's web sight. After a couple of weeks I got an email from them saying sorry for the delay of my order but I wouldn't be billed until the order shipped. Then after another week or so I got a charge on my credit card for the product. So I waited to receive my order. Then just the other day I got another email saying sorry again but my order was delayed. Cancelled order, don't deal with this company! Very bad customer service.

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D
2:05 pm EDT

Flex Seal Flex seal liquid in aerosol can nozzle exploded off and product went into face

Grabbed a brand new can of the aerosol product.
Shook the can like any other to mix the contents.
Pushed the nozzle down and the oroduct immediatly leaked out around the nozzle.
Took pressure off the nozzle and it popped off and product sprayed all over including my face. Thank God I was wearing my safety glasses. Got a rag and wiped off what I could washed with water to neutralize the chemical reaction and called customer service to see what the best way was to get off of skin particularly around my eyes and face.
Although the associates were nice enough they only suggested liquid Dawn or the higher second level suggested LAVA soap. ON A FACE?! I'm not dainty but my wife would cringe at the idea of using lava on a face and rubbing. REALLY!?
No suggestion of replacing product or anything worst experience ever. THERE ARE OTHER PRODUCTS on the market and I suggest to use them as at least they are not "habadashers" selling like the old west! Time to talk to legal.

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IndianaHurst
, US
Oct 30, 2021 7:43 pm EDT
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I had exactly the same thing happen to me on October 30, 2021. I WASN'T wearing safety glasses but, somehow, it didn't get into my eyes. I'm very disappointed in their product. It's too expensive to throw out an entire can. And, in case you're wondering, I got it off with paint thinner and a cotton ball. It stings a little, but I won't be going to church tomorrow looking like a goblin. ; )

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C
1:01 pm EDT
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Flex Seal The gallons of flex and seal

So I have a black top balcony with a den downstairs underneath it that's was starting to leak. I went to true value hardware store and bought 3 gallons ($50.00 a can) of black flex and seal. We followed all the directions. We scratched the old surface with sand paper, we rolled on the first layer of flex and seal and let dry for over 48 hrs went back out and put a second layer then let dry for 5 days before letting anyone out there. This was spring of 2019 (march 2019) everything was great at first. The summer went by then the fall, winter and now here we are spring of 2020 1 year later and not only did the flex and seal dry up and break apart so the black top needs to be repaired again this year but now we have to repair an unsafe leaky ceiling in the den! Had we know it wasnt going to last long we wouldve done something much different. Not only are we out a $150.00 but now we need a roofer for the blacktop and a contractor for the ceiling underneath! I will see you guys in court! Nice that you can only add 1 photo for the damage! [protected]@gmail.com

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L
12:49 am EDT

Flex Seal Flex seal liquid rubber sealant coating

Dear flex seal, 5/4/2020
I writing to let you know of a problem I have just discovered with a can of your spray-on flex seal. Three weeks ago, I built a new large storage shelving unite in my garage and collected all my spray cans and loaded the shelves with them. Along with all my cans was a new can of your flex seal. Two days ago, I went to the garage to use the flex seal and found that the spray can of flex seal had apparently exploded and covered the shelves and the floor with a brown sticky liquid. I left the can just where I found it to show you that the plastic top of the can shattered when the can exploded. I have all the pictures you might like to see and thought you might like to comment on what has happened.

Leslie r. Phalen

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D
9:28 am EDT

Flex Seal flex tape

My complaint is that I spent two days trying to seal a vinyl pool material and it leaked I purchased 8 in wide roll use the whole roll and it's still would not stick used blow dryer to heat it up still would not stick leaked out of every corner overlaid it with gorilla tape and now it works very disappointed in this product I was going to seal my basement walls with the flex seal liquid no longer thinking about it

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1:33 pm EDT

Flex Seal flex seal liquid

I repaired cracks in concrete stairs with this product and it worked. Then painted it only to find paint doesn't stick to it. Called customer service to find a solution to the problem only to get a confirmation - paint does not adhere to it and my only solution is to remove all of it. No where in the can or product literature does it say NOT PAINTABLE. Now I have a big, fat mess on my hands that could have been avoided with the addition of two words to the label. I was warned not to eat it and I think the likelihood of painting it is far greater than than me eating it. Pretty stupid.

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M
2:31 pm EDT
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Flex Seal flex seal

I had a small leak in my pool used the tape, rolled the paint on also used the spray not ant if it stopped the leak finally had to take the pool down in the mid summer. I spent $50.00on all this flex and I want my money back. In fact u should reimburse for the pool liner too. My email is margieann. [protected]@icloud. Com I will be expecting a check in the mail for my amount I was out. Also the pool cost $299.00 my address is 263cr7812 Natalia, Texas78059. sincerely Margie Doran

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F
10:32 pm EDT

Flex Seal flex seal rubber coating

Have a pond that is 12 inches deep and 3' x 4' wide. Wanted to coat it so it would not leak. Bought 3 gallons of Flex Seal from Lowes at a price of almost $ 300.00. Coated it 8 times and let dry for 24 hrs. each time. Pond still drains down. I feel that this was an extremely wast of money? You make your product look so bullet proof on TV but in real time not so good. I'm not only very disappointed in out all that money. Thanks.

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T
9:26 pm EDT

Flex Seal flex seal spray

I tried to use Flex Seal spray can to seal a pinhole in the size of a garbage disposal. I followed directions spraying an even thick coat and letting it dru and repeating this untill i used an entire 14 Oz. Can and it did absoultely NOTHING to seal this tiny pinhole... The leak is the same today as it was when i started. This product does not work at all. I am very disappointed and i will be sure to let everyone know this about your product.

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D
5:51 am EST

Flex Seal flex steal tape

Used it on our pool. Pool had sm pea sz hole. Did not work. It ruined our new pool for our grandson and we saved our money for two yrs to buy this pool it also cost us money to fill it. We are out aprox 800.00$ will include video I want compensation for it and shame on them for all the work and money this cost. More important the child was very upset

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1:10 pm EDT
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Flex Seal flex seal tape

I had bought several things of the new flex seal tape because I knew that once you stuck the tape somewhere it seemed to be stuck, their was no removing it. So I decided to try it to patch a few small hole's in my 27' ft pool liner now all the hole looked like a knife cut it so it still had liner their was using tape to mend together . It worked for a day or so but then we noticed the liner seemed to be thinking out around tape. Needless to say the chemicals in tape ate at my liner until it was nothing left. So I believe flex tape should replace my liner and stand up to the word "GUARANTEE " .

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12:49 pm EDT

Flex Seal flex mist

Why will you not send me your product? I have sent you a money order TWICE! I have called two times to get the correct address. It still has not come. Do you not want me to have it? The last one I sent on June 26. Please tell me what I have to do. I have not been given an order number. I am very upset about this.
Joan Lally
[protected]@hotmail. com

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5:29 pm EDT
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Flex Seal product did not work as advertised

Went to Menards to purchase the Flex Seal Tape and Spray to help with fixing a small leak on a plastic hose for an above ground watering system. Multiple attempts with the tape and spray did not work, following all directions. On top of that when I attempted to seek help/refund from the Flex Seal Company they blamed Menards for the problems and refused to stand up to their guarantee and offer me a refund.

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L
8:00 pm EST
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Flex Seal Liquid flexseal

Bought a can and it worked great but didn't use it all so I sealed the lid back onto it and than later when I went to use it was a solid rubber didn't know if this is what it was suppose to do or not but I wanted to know if I would get some of my money back or not. Can't remember where I purchased it at right now I would have to research my recites.

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F
flex seal liquid
Temple Georgia, US
Mar 28, 2021 3:46 pm EDT

can any thing be done to get this back to liquid

J
J
justin dew
, US
May 02, 2017 2:55 pm EDT
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I put two coats on the ribs of my boat on the bottom to prevent seeping and the seal BROKE AND IT STARTED SEEPING AGAIN. I put two cans pint size jars and refuse to buy more to do it again.

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J
10:10 am EDT
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Flex Seal Flex seal bright in a jumbo can

Against the advice of the employees at ACE Hareware in St.Clair Mi, I purchased 3 cans of the jumbo Bright Flex Seal. They told me to use Rustoleum and I had seen the commercial and thought having a coat of paint/plastic on a new bird bath would make it easier to clean and it would last much longer. I was wrong. 3 cans and 3 coats and one day of use and it is peeling and chipping.! The three garden statues I used the Rustoleum on are in perfect shape and cost a fraction of the price. This is not a product I would recommend to anyone. I wasted a whole weekend of summer on a project with a bird bath that looks worse then when it was purchased!

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Ghost8531
,
Jun 12, 2023 6:51 pm EDT

Ace Hardware is the best.

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P
5:32 pm EDT

Flex Seal Flex seal customer service

I ordered 6 cans of flex sea and was shocked when the charge came to $215.75. Tried to cancel order, but they sent it anyway. Shipped the order back, it has been 7 months and I still have not received my refund. This company is impossible to deal with, they have sent emails stating a refund is being processed and it never happens. They try to claim that my credit card company has blocked the return of my money.

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TravelLady
, US
Jul 16, 2017 3:51 pm EDT
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You should contact your credit card company. The credit card company will contact Flex Seal to solve your problem. Since you are not the only person who haven't received you refund the credit company must have a large file on them.

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R
8:26 am EST

Flex Seal Bogus Order

I saw the $19.95 price and went to the web site. When adding in all the ridiculous handling fees, the total was more than $75.00! Decided I did not want the product at that price, so I didn't press the order button. I backtracked and erased all my credit card and address info. Today, I get an email that my $75.86 order is on its way. Called their customer service and was told it would take 4-6 weeks to get a refund. This company is just a large group of liars! I don't know if their products work and I guess I will never find out. Because I would never do business with them. IT'S A SCAM! Prices are a scam, service is a scam. Just plain dishonest.

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Daniel Lions Den
, US
May 16, 2017 10:17 pm EDT
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I bought this product at Walmart thinking is was something that would help seal my gutters from dripping. When I went to spray the spots that needed sealing the Flex Seal sprayed out like a thicker paint and was very wet and runny. It was advertised to be tar like, think and sticky, so it stayed where sprayed not running off the surface it was suppose to "stick" to. I was very disappointed with the texture; sort of thin like paint. Nothing new here. Drys kind of hard; no "flex seal" here. "Flex" not! Hope it stops the gutters from dripping. Used the $13 can all up doing the house.

Steve 1952
Steve 1952
Twickenham, GB
Jan 06, 2016 10:42 am EST

In the UK the law makes the credit card company responsible, complain to them and it is charged back and you are automatically refunded. If the seller does this too often then the credit card company with holds a portion of each future payment to cover this behaviour. I hope you have the same in the US.

Flex Seal Customer Reviews Overview

Flex Seal is a popular brand that offers a range of products designed to seal and protect surfaces from leaks, cracks, and other damages. The brand has gained a lot of attention in recent years, thanks to its innovative products and effective solutions.

One of the most notable advantages of Flex Seal is its versatility. The brand offers a wide range of products that can be used on different surfaces, including metal, wood, plastic, and more. This makes it a popular choice for homeowners, DIY enthusiasts, and professionals alike.

Another advantage of Flex Seal is its ease of use. The products are designed to be easy to apply, even for those with little to no experience in DIY projects. The brand also offers detailed instructions and tutorials to help users get the best results.

Flex Seal products are also known for their durability. They are designed to withstand harsh weather conditions, extreme temperatures, and other environmental factors that can cause damage to surfaces. This makes them a reliable choice for long-term protection.

In terms of customer reviews, Flex Seal has received mostly positive feedback. Customers have praised the brand for its effectiveness, ease of use, and versatility. Many have also noted that the products are affordable and offer good value for money.

Overall, Flex Seal is a reliable brand that offers effective solutions for sealing and protecting surfaces. Its products are versatile, easy to use, and durable, making them a popular choice for homeowners, DIY enthusiasts, and professionals alike.
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Contact Flex Seal customer service

Phone number

+1 (800) 313-8772

Website

www.flexsealproducts.com

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