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Flagship Merchant Services
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Flagship Merchant Services
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www.flagshipmerchantservices.com
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3.7 12 Reviews

Flagship Merchant Services Complaints Summary

8 Resolved
4 Unresolved
Our verdict: With a good resolution rate, Flagship Merchant Services generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Flagship Merchant Services reviews & complaints 12

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10:38 am EDT

Flagship Merchant Services Giving wrongful information

My is Mary Lewis last year in give or take in October I called talk with a lady on what will be the static if pay my car payment on the 20th and I was told it would be okay as long as it's not 30 day's pasted. And transpired back in October of last year 2021why not the late payment wasn't mention why wait so long and then addressed. I'M devastated with the way tis have been handle and know being told that my account having a late charge place against my great paying history. I'm asking that this late payment be removed from my credit report because I was giving the wrong information the past due amount that was place against me I feel was wrongfully was unfairly place because I'm a great customer with a great payment history.

Desired outcome: That this late payment be remove from my credit report ant updated with all three credits Bureau and letter sent to me in writing stating the new update showing that the late payment has been removed. Thanks Mary Lewis

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2:29 pm EST

Flagship Merchant Services Contract cancellation

On 2-12-15 I signed a contract with Flagship Merchant Services for the card processing fees. Shortly after that the contract was cancelled by my nephew, Jake Danieri. However, we continued to be charged a service fee each month for a service we were not receiving. I have written to this company twice regarding this issue, with no response. The reason we didn't notice the charge right away was because all of our bills go directly the accountant.

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12:34 pm EST
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Flagship Merchant Services Unauthorized Withdrawals

They refused to put through our credit card charges even after threatening to hold our money for 180 days. Sara Lopez with I-Payments even threatened to put us out of business. Our account rep., Michael Sarnese, would not do a thing - no returned phone calls or emails. Two weeks after I closed my account, Flagshhp debited our company account for over $400. I tried to file fraud affidavits with my bank, but they set up the charges so I only had 24 hours to do so. I didn't spot them in time. I had to close my account to keep them from taking out any more money. That's the way this scam works: Sign up, they make you cancel, then they rob your bank account.

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10:13 pm EST

Flagship Merchant Services Thieves

I had a merchant account from these thieves and they stole more that $10, 000 dollars from me in hid!

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end0512
Ventnor City, US
Jul 23, 2012 8:30 pm EDT

I'm going though it right now :( not too confident after reading all your reviews... God help me!

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Marie Hines
Fort Mill, US
May 03, 2012 12:55 am EDT

I am extremely displeased with the services I received from this company. Flagship Merchant Services does not operate at all like the representative stated to me before my enrollment a week ago. Last Friday, when I called Customer support, I got bullied to the extreme from a representative called Joseph (Risk Department) who flat out refused to let me speak to any supervisor, when I asked to and later on in the conversation just hang up the phone on me. Today(Monday)I just found out that the above mentioned Joseph, closed my account without my permission on Friday after talking to me.He didn't have the decency, or/and the ethic to send me an email or to call to inform me about his decision.So my business was without payment means all weekend until today. When I called him today, he was very arrogant and condescending towards me and he bullied me anew. Also he informed me that according to my contract he can close my account without stating any reason. He wouldn't explain anything to me and threaten to hang up the phone. Furthermore he informed me that the funds of the two(2) transactions ($approximately $1700) that were made from my business through this company within that week membership, will be held up to 90 days for "security purposes". He would not explain further. I tried to call a supervisor or/and manager without success, but was always directed back to that representative: Joseph. Today has been 2 and a half weeks and I still do not have my funds and I still did not receive no call, no emails from Flagship Merchant Services. My business has a legal umbrella along with business insurance, and I am going to look for legal counsel because of unfair practices and loss of gain. STAY AWAY FROM THIS COMPANY, as they are a bunch of scam artists that will sit on your money for ever and treat you like garbage.This is by far the worst customer service I ever experimented. Believe me no one show have to deal with such rude, disrespectful, dishonest people.

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Marie Hines
Fort Mill, US
May 03, 2012 12:55 am EDT

You are a 100% right about the fraudulent methods of Flagship Merchant Services.
Our small business merchant account has been closed, without our knowledge, within only a week after being opened, after only two(2) successful customers transactions and our company no longer use your merchant account services. However we still did not receive the money of the two (2) transactions that were made through your company almost two (2) weeks ago, although we faxed to your company as requested the following supporting documents for those transactions: - name, address and private phone number of customer - bank address, phone number of customer's issued credit card that was used for the transaction(s) - copy of order confirmation email for that transaction sent by customer Our company did not receive any call nor any email regarding the reason (s) why the funds for these transactions have not been released yet. Nor have we, I as stated in an earlier phone conversation received a phone call from a supervisor or a manager or even a corporate representative, to discuss any of our issues with Flagship Merchant service, as urgently requested days ago to you and other representatives.

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2:17 pm EDT
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Flagship Merchant Services Flagship Merchant Services. Fraud Theft

Flagship Merchant Services. Fraud Theft

I had a merchant account from these thieves and they stole more that $10, 000 dollars from me in hidden fees . Holdbacks that they kept and wont give back and when I complained to them they went into my back account 3 separate times and took money without my permission. These people are slime and not to be trusted.. Now they won’t even talk to me.

Flagship Merchant Services is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, CA

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justamadguy
Wallnut Creek, US
Jul 11, 2011 11:01 am EDT
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Flagship Merchant Services. Fraud Theft

I had a merchant account from these thieves and they stole more that $10, 000 dollars from me in hidden fees . Holdbacks that they kept and wont give back and when I complained to them they went into my back account 3 separate times and took money without my permission. These people are slime and not to be trusted.. Now they won’t even talk to me.

Flagship Merchant Services is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, CA

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Marie Hines
Fort Mill, US
May 03, 2012 12:59 am EDT

I am extremely displeased with the services I received from this company. Flagship Merchant Services does not operate at all like the representative stated to me before my enrollment a week ago. Last Friday, when I called Customer support, I got bullied to the extreme from a representative called Joseph (Risk Department) who flat out refused to let me speak to any supervisor, when I asked to and later on in the conversation just hang up the phone on me. Today(Monday)I just found out that the above mentioned Joseph, closed my account without my permission on Friday after talking to me.He didn't have the decency, or/and the ethic to send me an email or to call to inform me about his decision.So my business was without payment means all weekend until today. When I called him today, he was very arrogant and condescending towards me and he bullied me anew. Also he informed me that according to my contract he can close my account without stating any reason. He wouldn't explain anything to me and threaten to hang up the phone. Furthermore he informed me that the funds of the two(2) transactions ($approximately $1700) that were made from my business through this company within that week membership, will be held up to 90 days for "security purposes". He would not explain further. I tried to call a supervisor or/and manager without success, but was always directed back to that representative: Joseph. Today has been 2 and a half weeks and I still do not have my funds and I still did not receive no call, no emails from Flagship Merchant Services. My business has a legal umbrella along with business insurance, and I am going to look for legal counsel because of unfair practices and loss of gain. STAY AWAY FROM THIS COMPANY, as they are a bunch of scam artists that will sit on your money for ever and treat you like garbage.This is by far the worst customer service I ever experimented. Believe me no one show have to deal with such rude, disrespectful, dishonest people.

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4:04 pm EDT
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Flagship Merchant Services Horrible Customer Service

Flagship Merchants Services is a horrible company to do business with. The representatives are not friendly at all. They are anxious to have you sign on with them, but act irritated when there's a mistakes on their end & are very slow to help correct the issue. Over $100 in extra fees were taken out of my account & they refused to accept their mistakes & continued to tell me that the fees weren't coming out when they were. I finally ended up cancelling my account with them. They were so rude about the whole thing.

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Marie Hines
Fort Mill, US
May 03, 2012 12:58 am EDT

Our small business merchant account has been closed, without our knowledge, within only a week after being opened, after only two(2) successful customers transactions and our company no longer use your merchant account services. However we still did not receive the money of the two (2) transactions that were made through your company almost two (2) weeks ago, although we faxed to your company as requested the following supporting documents for those transactions: - name, address and private phone number of customer - bank address, phone number of customer's issued credit card that was used for the transaction(s) - copy of order confirmation email for that transaction sent by customer Our company did not receive any call nor any email regarding the reason (s) why the funds for these transactions have not been released yet. Nor have we, I as stated in an earlier phone conversation received a phone call from a supervisor or a manager or even a corporate representative, to discuss any of our issues with Flagship Merchant service, as urgently requested days ago to you and other representatives.

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3:15 pm EDT
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Flagship Merchant Services MTOT withdraws

The monthly ACH from my checking account has been roughly $30.00 a month for the MTOT (Monthly Total Charges). I got hit with a surprise $99.00 "annual compliance fee" and they withdrew $146.02 - a HUGE hit for my skeletal checking account. I can't even pay my rent now.
Earlier when speaking with the company (Flagship Merchant Services/Authorize.net/etc. - there's a few companies involved...very confusing.) I was informed that there was no way they could let me know in advance, even through an e-mail warning how much money was going to be deducted from my checking account.
Not okay with me. I"ve cancelled and moved over to Propay. Check them out.

do NOT sign up with Flagship Merchant Services, or you'll be sorry.

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9:25 am EDT
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Flagship Merchant Services They Stole my money

On Sept 5. I started running payment with them. On Oct 5 they told me that I went over my Limit which I did not and that they are closing my account. Nobody in there office really knows whats going on. They have the worst customer Service in America. To top it all off they are now saying that they are going to hold my money for 6 months. This is Bull***t. Warning...Do not use these guys ever... I Sueing the company now.

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3:11 pm EST
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Flagship Merchant Services Fraud, Illegal

This company did very bad to me, big time scam...They sign me up very quick and as soon that I start using they services they kick me out because I was a risk? a Risk of what is not my fault that people try to purchase something with stolen credit card, I have a web site and I sell Electronics and Computers and I give the option to customer to pay with credit cards, just because there were declined transaction was enough to closed my account when there was no charge back and the transaction didnt even go through? I sign papers and I make myself responsible for any charge back so what was the deal in been a risk ? Ok they closed the account not big deal the problem is that the hold legitimate transactions and they will not realease until I ship. Ok I sent the first order for $1600, later I sent the second order for $700, no deposit yet and quickl I run out of funds course I'm not going to be sending orders without getting money to keep working, so I decide to start refunding the last 2 or 3 orders.

Nivia is the person that I been spoking with from First Data risk management phone is [protected] ext 46907, after closing the account and verify the transaction they still refused to deposit the money into my account when I talk to her she told me that I have to wait a least 6 months (Is this legal?) that's not all, the money that I refund from the customer was take it direct from my account and not from the funds that they were holding when I didnt even the the funds? Let me think, they holding my users (clients) money for backup purpose or interest ? and refunding the clients from my bank account?

Any lawyer/attorney is welcome to contact me and I will be glad to take you all the way to court even if I have to pay.

My merchant ID was [protected]

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cadnetllc
Gilbert, US
Jul 10, 2011 3:24 am EDT

This sounds like a scam I nearly fell for. An alleged Chinese company named Xintage Group www.xintage.com got my resume off of monster.com and offered me a job selling low prices electronic products manufactured in China. All they required me to do was setup a corporation, open a bank account and get a merchant account through Authorize.net and FirstData. These are all things I needed to do anyway so once I completed this my banker Comerica Bank, informed me this was a scam. They charge fraudulent credit cards through their website which is linked to your account and bank. Your supposed to wire them 90% of money and keep 10% commission. When I asked if I could call each customer to verify they placed the order for the electronic products I never heard from Mr. Tsa Guo. Info an original offer below. DON'T FALL FOR THIS SCAM. THEY ARE VERY PROFESSIONAL ORGANIZED AND HAVE A GOOD WEBSITE WHICH IS REGISTERED IN RUSSIA.

Tsa Guo.
Chief Manager of the USA market of Xintage Group.
www.xintage.com
tsaguo@xintage.com
Phone/Fax for the USA: [protected]

Hello!

Allow me to introduce myself: I am Keen Ma working as the HR Manager
at the company Xintage Group. I have selected your resume and marked
it as that of a potential candidate to work on a project that our
company is currently implementing.

Below, I will provide some details regarding the project, information
about our company, and your future job responsibilities; this
information will allow you to decide whether or not you would be
interested in our offer. If you should have any questions, which I
believe you will have, I will be most happy to answer them for you.

Information about our company:
Our company is located in China, in the city of Hong Kong, which is
Asia’s most important transportation and industrial center; in the
north, Hong Kong borders on one of the most successful Special
Economic Zones, the province of Guangdong with the city of Shenzhen as
its center. In Shenzhen, there are factories and plants of the leading
companies operating in the fields of telecommunications, electronics,
IT, consumer goods. Over 10 000 manufacturing facilities are located
in the vicinity of Guangdong, and it was precisely the great number of
those that gave the start to the development of our company’s
business.
What we do is assist European, American, and any other companies
located in China to establish business contacts with local
manufacturers, purchase equipment or buy wholesale any and every type
of products, from CDs to complex technical equipment and machinery,
such as manufacturing machines and other industrial equipment.

In the 8 years of the company’s operation, we have established solid
ties with local companies not only in Shenzhen, but all over China and
other countries of the Asian region. Thus, we have access to product
database including over 1 million product items at prices several
times lower than sales prices at retail stores in USA, Europe, or any
other country.

Information about our project:
Above, I have described the advantages that our company has, but we
have been using them in a rather limited way working only in the
wholesale market; since 2010, our company has been developing a new
project, which will allow us to enter the retail market as some of our
competitors have done. The retail market that we are primarily
targeting is the US market, which is the world’s largest market.

The key objective when entering the US retail market will be
establishing the so-called ‘point of presence’ in the USA; the
simplest way for us would be to open an Internet store which would
present and sell products at wholesale Chinese prices, but the
Internet store would sell these products retail. This idea has been
thoroughly worked through, and we are confident that the project will
be successful. Our competitors have already implemented a somewhat
similar project, and they have seen their profits increase by hundreds
of percent.

The only minus of this business model is that we do not have
established business contacts in the USA, therefore, we need a
representative who would manage the local business processes. And, we
would like to see you as our local representative!

What is required of you?

# Over 21
# Bachelors Degree (Preferred)
# Detail Oriented
# Persuasive and the ability to overcome objections
# Excellent communicator: face-to-face, via phone, email and other
written channels

Also, to launch the project, you will need to have a company
registered in your name (LLC, Corp, Inc, or any other type of company)
in the state of your residence. I will provide step-by-step
instructions for registering a company to assist you in that matter.

What will you get for working with us?

# Initial salary of USD 3, 000.00 per month, with a possibility of
salary increase.
# Flexible working schedule. You will be able to work on our project
part-time, alongside your primary job.
# Yearly bonus payment in the amount of 25-30% of your net wages. The
bonus is paid in December.

If our offer sounds interesting to you, send me an email with your
questions, and I will contact you shortly.

Best Regards,
Keen Ma,
HR Manager,
Xintage Group, Hong Kong.

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6:00 pm EST
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Flagship Merchant Services Technical Support

These guys have been a real headache. First it took them 2 months (and $60 in additional charges which I STILL haven't been reimbursed for, but keep being promised I will) before they finally gave me the machine I needed. Then the other day they somehow "switched off" my merchant account so I couldn't get my charges approved. In this mess one of my transactions went missing and in the process of trying to figure out how to correct this I somehow wound up talking to Adam in technical service, the biggest ### I've ever had the displeasure of speaking to. He cut me off numerous times. raising his voice and sighing loudly when I was trying to explain to him what we had already figured out in the conversations I had previously had with the other tech support people. He was arrogant, easily irritated and had an anger problem. I tried to call back to inform the supervisor and was told I had to call different numbers and finally I reached a lead supervisor, explained to him the problem and then was told that he wasn't the correct supervisor for this, though he did apologize(and I appreciated that) he also could only offer to write a note in my file. Even though adam really got under my skin, I have to say, I love my sweet sales rep Billie. She's very patient and understanding. Personally I think this company's main disfunction is communication. I feel like I'm dating a boyfriend that likes to take his anger out on me and then apologize with flowers later. If he doesn't shape up I'll be dumping his ### pretty soon.

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Marie Hines
Fort Mill, US
May 03, 2012 12:57 am EDT

Our small business merchant account has been closed, without our knowledge, within only a week after being opened, after only two(2) successful customers transactions and our company no longer use your merchant account services. However we still did not receive the money of the two (2) transactions that were made through your company almost two (2) weeks ago, although we faxed to your company as requested the following supporting documents for those transactions: - name, address and private phone number of customer - bank address, phone number of customer's issued credit card that was used for the transaction(s) - copy of order confirmation email for that transaction sent by customer Our company did not receive any call nor any email regarding the reason (s) why the funds for these transactions have not been released yet. Nor have we, I as stated in an earlier phone conversation received a phone call from a supervisor or a manager or even a corporate representative, to discuss any of our issues with Flagship Merchant service, as urgently requested days ago to you and other representatives.

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Doug Myers
Southampton, US
Nov 29, 2010 7:48 pm EST

I can't find out where these guys are located. No addresses are available that I can find anywhere. Are they hiding?

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2:19 pm EDT
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Flagship Merchant Services Bait and Switch

This company got me to sign up quoting certain fees and that there would be plenty of technical support available. After taking more money than they said they would out of my account, they refused to provide technical support with integrating their card taking interface into my company's web site. Their online documentation was apocryphal, bordering on a flat out lie, was completely out of date and providing absolutely no help whatsoever.

I challenged the set up charge with my bank and told them I would not continue to do business with them. That was back in July/August of 2008.

I recently opened up a new credit card processing account with a more reputable organization. In the process of taking an American Express charge, I was approved, but the money never made it into my account. American Express decided (after sending me a welcome pack with a merchant number) that they didn't want to do business with my company. I lost the merchandise ($225 worth) and found out it was because my company had been placed on the Terminated Merchant List or something like that. Flagship had abused this list just to take revenge on me! This is CRIMINAL! If anyone decides to put together a class action suit against these clowns, I'm in!

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donewrng
Austin, US
Aug 26, 2009 11:58 pm EDT

I have also been done wrong in my opinion by First Data. First they solicit our business. we jump through all of their hoops and then...3 weeks later...they hold our payments...they paid them fine in the beginning and then all of a sudden, with no communication, just held our payments...to the tune of about 1000 dollars. Then when I called they Make up some ridiculous scenario about protection themselves. I explained that I had done nothing...I have had no complaints about my site...no chargebacks...not even so much as a declined card. But they claim they are able to hold our money, that they sure charged processing fees on, for up to seven months. They said this is because that is how long the credit card users have to file a dispute. I believe that they have a list of business models that they do not want to work with...and they knowingly allow you to start and then hold funds. Think of how many people they do this to and how many 1000 dollar scenarios there probably are. It seems very close to a scam to me. They are ruining hard working Americans Businesses and I agree with the poster that someone should start a class Action against them. Lets continue to pursue this and see where it takes us. Lets not take this from CROOKS like First Data. They have other shady practices also involving the payment mode in which they help you setup your site with ...then later ask for information that is not provided by THEIR option and tell you that if you do not have that information that they may have to terminate with you. It is shady no matter how you slice it.

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Mary Adams
Baton Rouge, US
May 03, 2009 4:51 pm EDT

Looks like the processor that Flagship uses, First Data did this to you, not Flagship. Most people think that just because they got set up with xyz company, that xyz must do everything. That is not the case with merchant services. Most companies like Flagship are called ISO's or independent sales organizations. They partner with processors like First Data to facilitate the transaction processing. Flagship is an ISO for First Data I found and they do have some very positive feedback from many customers...

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Flagship Merchant Services Abusive Business Practices

Signed up for Merchant Services on February 4, 2009. I have a small internet business and wanted to be able to accept credit cards. I started using their services on February 10, 2009. On February 17, 2009 (seven days later), one of their departments called me to give me 30 days notice that they were terminating my merchant account contract due to the fact that they could not handle accounts like mine (ie, they don't want to work with online web businesses with the exception of web hosting).

Of course, I would prefer to work with a company that accepts and specializes in the type of business I am in... However, what was truly irritating was the fact that they were SO quick to sign me up, they spent so much time in the beginning trying to get my account. They had an entire department look over my credit, my business history (I had to turn over some sensitive information), they poured over my web site, they did "google"-type checks on my site (to see if I was selling anything on eBay, or selling anything illegal), etc. That's the process you have to go through in order to get approved for a merchant account, and I was fine with that. The horror was, after this week-long procedure, they approved me. A few days later, I find out that my business could not be supported by their services. They were "kind" enough to give me 30-days notice to find another merchant processor. Meanwhile, they placed me on some sort of "watchlist" - not the TMF (Terminated Merchant File), however, any watchlist of merchants is still a type of blacklist.

I haven't done anything wrong! Flagship went out of the their way to court our business and sign us up - without thoroughly checking if we were the right business type for their company. They seem to just sign EVERYBODY up, and then after they get their business, THEN they start asking questions. Although they can't put me on the TMF because I don't owe them any money - their poor and irresponsible business practices have made it difficult for me to find another merchant processor! Though I have done nothing wrong - my business is suffering! They have even told me that they would hold all of my money for six months ("just in case" - of what, I have no idea).

Be careful who you decide to work with when it comes to getting a Merchant Service account. Flagship Merchant Services, Merchant Warehouse, and about a hundred other different companies work under the umbrella of "First Data". The odds are stacked against the merchant - there is a TMF and about a dozen other types of blacklists of merchants, and YET THERE IS NO SIMILAR LIST warning of merchant processors who will damage your business and your credibility (and just because they're so anxious to make a few extra bucks!).

First Data is backed by Wells Fargo Bank.

If there is ever a blacklist of merchant processors for merchants out there - these banks/companies should be on the list:
- Wells Fargo
- First Data
- Flagship Merchant Services
- Merchant Warehouse
- Any other of the hundred companies that process through First Data.

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CoupeDeVille
, US
Jul 27, 2016 5:20 am EDT
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We put through a credit card charge from a customer out of the country. We were contacted by iPayments and told that they would not let the charge go through and that we were committing fraud. We explained that this was a transaction between 2 consenting parties. The rep said we would have to wait 180 days for our money. When we said that wouldn't be a problem, she then said she would make sure we didn't get it, and that she'd shut us down. (Isn't preventing a transaction between 2 consenting parties bank fraud?) We have a contract with our customer, but the rep didn't care. She even hung up when our customer called! I called my account rep, and he still hasn't returned my call. You get what you pay for. I'm going back to my bank's merchant services. I can't see how these guys will be around very much longer.

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RandyLK
Bainbridge Island, US
Apr 05, 2011 7:06 pm EDT

We signed up for two merchant accounts with Flagship Merchant Services based upon recommendation from Top 10 Reviews. The pricing turned out to be double what was quoted. We submitted the paperwork to terminate the accounts in February and March and are still being charged the monthly fees.

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Pranaman
, US
Oct 03, 2014 10:48 am EDT

The numbers above are not correct:
[protected] - some female voicemail
[protected] number not in service

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Ryan Dunn
Albany, US
May 09, 2013 1:33 pm EDT

Everest Merchant Services is a scam and is much worse than Flagship. The VP of Everest is a scam artist named Michael Luchen who also is known as Mike Scott and Mike Yeninas. He is an ex-con who scammed my business out of over $2000. His latest scam is Everest Merchant Services and you definitely do not want any part of it.

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fulllacewigsbyhottipsfashion.com
Fort Mill, US
Nov 01, 2012 12:48 pm EDT

We too have been a victim by Flagship Merchant Services unlawful practices. But since our business has an insurance umbrella that includes legal counsel, we contacted an attorney and got immediately our money that was held under false pretense.
This is what we found out:

Flagship Merchant Services work for a company called iPayment, Inc ( http://www.ipaymentinc.com/ )

Ipayment, Inc (not Flagship Merchant Services) is in fact the company that is registered respectively with Visa, MasterCard and the sponsoring Member Bank (in this case Wells Fargo Bank, NA 1200 Montego Bay, Walnut Creek, CA) and that is charged with the duty of acquiring merchant contracts and supporting them on behalf of said sponsoring bank & credit cards companies

Flagship Merchant Services work is to recruit small business merchants online or else for Ipayment, Inc

When a small business owner signs a Flagship Merchant account agreement/contract it is NOT AT ALL with Flagship Merchant Services, it is just a binding contact giving the company iPayment, Inc ( http://www.ipaymentinc.com/ ) ALL TYPES of legal right to basically do whatever with your money, including unlawful fees & money withholding.( Please read the fine print of the bottom of page 2 of your contract, as well as page 3 -you will be amazed_)

Also, looked over your Flagship Merchant Services application/contract today, you will notice that said Merchant application/contract has not been signed either by:

a)- any representative from Flagship

AND

b)- any representative from Ipayment, Inc

which in fact makes that application/contract incorrect, unlawful and voidable.

The contract company Flagship have violated a state's consumer protection laws by not having specifics in writing (role of Flagship and role of Ipayment) and by not giving you a document that is dutifully signed, among other things. Depending on how the offered merchant services was "sold" to you, Flagship may have had to give you a notice of Ipayment right to cancel your merchant account processor.

Flagship Merchant Services as well as Ipayment, Inc are guilty of unfair and deceptive acts & practices (UDAP) but they are very careful in choosing small businesses with small merchants that are not able to legally defend themselves, whether it is because of lack of knowledge or/and lack of money for legal battles.

If you have been victim from Flagship Merchant Services and consequently Ipayment, Inc, I will advise you to do the following:

- Locate and hire a Consumer Law Attorney if you can afford it

- email all your supporting documents (email addresses provided), for the transaction(s) made by your business, through Flagship Merchant Account Services, whose funds are withheld.

Here below is a link for all available Ipayment, Inc emails addresses & telephone numbers;
http://www.ipaymentinc.com/contact/index.html

Contact SPECIFICALLY t those four (4) top executives at Ipayment, inc listed below:

Carl Grimstad: President and Chief Executive Officer, Chairman (private phone: [protected])

Philip J. Ragona: Senior Vice President and General Counsel

Mark Monaco: Chief Financial Officer, Director Tel: [protected], ext 115

Robert Torino: Executive Vice President and Chief Operating Officer

Hope this advice will help you.

Good Luck!

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Marie Hines
Fort Mill, US
May 03, 2012 12:56 am EDT

I am extremely displeased with the services I received from this company. Flagship Merchant Services does not operate at all like the representative stated to me before my enrollment a week ago. Last Friday, when I called Customer support, I got bullied to the extreme from a representative called Joseph (Risk Department) who flat out refused to let me speak to any supervisor, when I asked to and later on in the conversation just hang up the phone on me. Today(Monday)I just found out that the above mentioned Joseph, closed my account without my permission on Friday after talking to me.He didn't have the decency, or/and the ethic to send me an email or to call to inform me about his decision.So my business was without payment means all weekend until today. When I called him today, he was very arrogant and condescending towards me and he bullied me anew. Also he informed me that according to my contract he can close my account without stating any reason. He wouldn't explain anything to me and threaten to hang up the phone. Furthermore he informed me that the funds of the two(2) transactions ($approximately $1700) that were made from my business through this company within that week membership, will be held up to 90 days for "security purposes". He would not explain further. I tried to call a supervisor or/and manager without success, but was always directed back to that representative: Joseph. Today has been 2 and a half weeks and I still do not have my funds and I still did not receive no call, no emails from Flagship Merchant Services. My business has a legal umbrella along with business insurance, and I am going to look for legal counsel because of unfair practices and loss of gain. STAY AWAY FROM THIS COMPANY, as they are a bunch of scam artists that will sit on your money for ever and treat you like garbage.This is by far the worst customer service I ever experimented. Believe me no one show have to deal with such rude, disrespectful, dishonest people.

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business101
, US
Jul 05, 2011 3:55 pm EDT

Flagship Merchants Services is a horrible company. Everybody is rude. They stalk you to sign on with them & then when there is a problem they act as if you're a burden to them. I would NEVER recommend this processing company to anyone. Ever!

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Wrebekah
New York, US
Feb 22, 2011 11:41 pm EST

You should sign up for Everest Merchant Services. Not only do they cater to online businesses they cater to their customers. You would be very happy. I know I am. Good luck to you.

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latin auto service
monroe, US
Jan 21, 2011 9:00 pm EST

they are defenitly the most dishonest company I have found over the years. I signed up for their services and after the first five transactions they didn't release my funds and claim that my account "had been flagged for investigation". on the mean while they had the money from my services rendered to my customers and my customers account had already been drafted. it seems to me that that's a way for them to try to keep your money unless you raise hell about it. I filed a complaint with the NC general attourney office, federal trade comission and with the BBB (another nosy org anyways). after I e-mailed them about twenty times dayly and made about six phone calls per day for the past fourteen days I sent them the case number for all the complaints I had started with this agencies and I junst got a phone call from one of their departments that had never answer my calls, saying that my funds were going to be released today or monday. I'll wait and see if it happens and even after that happens I'm going to continue with this claims. 01/21/2011

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greatcs
Cincinnati, US
Dec 10, 2010 8:32 pm EST

First Data has been an absolute nightmare for me. Even supervisors cannot help. They dishonestly distribute your funds to you as they please. Even when they admit they are in the wrong and owe you thousands of dollars, you still have to wait until they find someone who knows how to release the funds back to you. This is a horrible company to work with. Nothing but problems from day one.

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Contact Flagship Merchant Services customer service

Phone numbers

+1 (888) 995-6805 +1 (866) 295-0537 More phone numbers

Website

www.flagshipmerchantservices.com

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