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Flagship Credit Acceptance
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Flagship Credit Acceptance
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1.3 15 Reviews

Flagship Credit Acceptance Complaints Summary

1 Resolved
14 Unresolved
Our verdict: If considering services from Flagship Credit Acceptance with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Flagship Credit Acceptance reviews & complaints 15

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Newest Flagship Credit Acceptance reviews & complaints

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J
8:34 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Flagship Credit Acceptance - Customer service

I’m writing because my husband’s credit report has not been reported since the month of April. I understand that his account has not always been in good standing but he has worked hard to get it caught up and we even paid ahead. He has called numerous times explaining this situation and that he needs his report updated with the current history, balance, and...

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T
7:56 pm EDT
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Flagship Credit Acceptance Took my money out of my account after vehicle was pay off

My car loan was pay off off around July 10 n the following August 6 they took another payment and now refusing to return my money. So I called my credit union and reported them my credit union said if they woulda close the account out auto pay would been turn off. Said flagship known for doin this. And still won’t return my money I think they should pay interest on it for screwing my account up.

Now they won’t even take my calls

This company is run by a bunch of thieves and I don’t understand how they get away with it

Just wondering how many other people they do this to and by the way when I call about it they won’t take my calls no more or respond to my emails

Terry Rahley

Desired outcome: Want my $410.00 back with interest for screwing my account up n putting me thru all this stress so about a $1000.00 back

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R
R
Robert Olan III
Huntsville, US
Oct 28, 2023 8:34 am EDT
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Horrible service I paid off my truck 4 months ago and they still took out payments and now I’m going month 5 and still haven’t received my money back. They are great with taking your money in a day but 5 months has gone by and I’m still waiting for my money to be returned to me. Never do auto pay with this company

ComplaintsBoard
N
9:10 pm EDT
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Flagship Credit Acceptance Car loan credit reporting at flagship credit acceptance

I made all my payments on time for the balance of my car loan, my credit report reflect current every single month. Until I lost my job with Covid. Then I called them and they agreed to allow me to make payment arrangements with them, which I did. According to everything I read online about this, it's not supposed to negative impact your credit report. For the months that I made slow payments/late payments due to Covid, it still shows my status on Current on my credit report. So after I paid off my car loan, to my shock my credit report took a hit because it was reported it paid off on "late" terms so they marked my flawless credit report with 30 days late. They never bothered call me and tell me they were expecting 3 payments in my final months. I never got a letter or anything. I have tried to fight this, but they will not budge. Seems like they'll ruin your credit just for fun.

I don't know how someone can be both 100% on time, and worst pay status as "current" on their payments, and also be 30 days late at the same time. That doesn't math. This kind of nonsense shouldn't even be legal.

Desired outcome: I would like it removed from my credit report.

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Is Flagship Credit Acceptance legit?

Our verdict: Complaints Board's thorough examination reveals Flagship Credit Acceptance as a legitimate entity with notable strengths. Despite a 6% resolution rate on customer complaints, which invites a closer look, Flagship Credit Acceptance stands out for its commitment to quality and security. Clients considering Flagship Credit Acceptance should delve into its customer service record to gauge compatibility with their expectations.

Flagship Credit Acceptance earns 91% level of Trustworthiness

Perfect Trust Endorsement: Flagship Credit Acceptance achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

The age of Flagship Credit Acceptance's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Flagshipacc.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Flagshipacc.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • While Flagship Credit Acceptance has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 15 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the flagshipacc.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Flagshipacc.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The flagshipacc.com may offer a niche product or service that is only of interest to a smaller audience.
ComplaintsBoard
L
11:41 pm EDT

Flagship Credit Acceptance My name is Luz Marroquin. acc# [protected]

I send may first payment in may is ok. Bat my second payment I send on jun 3 ihave. Proof may bank paid flagship $1004.50 on jun 3 in may statement see amount past due.895.59. Where, is may peyment. Am nat paid four june because ampay four jun. May estatus is bloked, plesase fix. May payments. Am not past due am pay at time. Atte. Luz marroquin. I make copi four bbb investi

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J
11:01 am EST

Flagship Credit Acceptance Auto loan

Say away. Run from this company. Contacted customer service to get payoff on car. Talk to a representative on tuesday and he gave me the payoff amount good for ten day 7300. I asked him why on the web site it was 6800. He couldn't explain. I waited till the next to call then a new rep gave stated my account balance is 7300 and payoff is 8000. After 25 mins with this guy. I believed he was trying to figure out the amount using paper and pen. Requested a supervisor or anyone with a iq, he refused claiming the supervisor was busy. His fixed was for me to make a payment first, wait 2 days and the system can get a clear payoff date.. Lol

Desired outcome: Jimi

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4:16 pm EST

Flagship Credit Acceptance Car loan due to covid19

I paid my car payments on time until about 2 years ago I lost my home to electrical fire and then covid 19 hit and I was the only one left with a job I have emailed and emailed and emailed over 3p times explaining situation I don't have a phone due yo covid19 I can't afford the company has called my job and other family members so many times it's embarrassing a

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5:43 pm EST

Flagship Credit Acceptance auto loan

I have been having a lot of problems with flagship credit I have been making my payment and they keep reporting late. and 2018 it was a hurricane for august September and October, I was told by a flagship credit employee that I had a three-month grace point due to the hurricane they told me they will push the payment back until I was back at work. I later found out that they reported late payments and they didn't honor what I was told on the phone. just recently they but a 30-day late payment on my credit report for the month of November. my payments are due by the 18th of every month its known way they can report a late payment for the month of November until after December 17 because that will be 30 days also when I called in to make my payment October 21 the customer service rep let me know that I was paid up and just have to make sure to make my next payment before December 17.. they said I was missing a payment for October and September I made two payment in October one on October 15 and the other one on October 21 both payments cleared. flagship is saying that they needed receive the payment but that is a liar. I have my bank statements that shows they did. I also three-way my bank navy fed. on the phone with flagship to go over the two payments for the month of October that I paid. this has been a lot for me I am very stressed out I am a single mother of 4 and i don't have money to just give away I am working on buying a house and all these issues with flagship credit with my payment is hurting my credit badly please help. This company is being very nasty to me on the phone I have been yelled at hang up on. And talked to with so much anger. At this point I am afraid of having a conversation with this company because they are so disrespectful. I don't know what might happen next. I don't feel comfortable even being in this contact with flagship no longer because of the disrespect the losing my payments and the poor customer service I have been with this company for three years now and it getting worse every year I can't keep dealing with this verbal abuse. I just want this situation handled as soon as possible. I feel that I'm being manipulated and taken advantage of I don't feel like flagship credit is being credible I have reached out to third party my bank navy. fed and they verified that both payments for October cleared. I also provided documents to prove it. all I am getting is yelled out and hang up on. I can't take it anymore.

I will like all late payments removed from all three-credit report. for the month of august, September and October of 2018. and the one that just been placed on my credit from November have my bank statements I paid two times in October both times was before 30 days was up. and I still have until December 17th for November's payment. I don't feel comfortable nor safe on the phone moving forward I want to return the car and be let out this contract. this company should be ashamed on how they treat they customer. I cannot continue to get abused by this company.

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K
2:27 pm EDT

Flagship Credit Acceptance car payment

I tried paying my car note earlier this month and my payment was not set up correctly. It had a partial payment of $29 instead of the full payment of $584. I tried to delete and make a full payment but the system would not allow it. I called to get the issue fixed and it was not. I waited a few days to mane the payment and it had the same issue. Reluctantly I made the partial payment and had to go back to make the balance payment. I had late charges occur the month before and I paid the payment in full. For some reason when I went to make my payment that had it split causing a huge error and no one could explain to me the reason why. I talked to 2 representatives and got the same answer. Talked to a supervisor and got the same answer. This is absurd. I think the company should be closed and each person fired.

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12:47 pm EDT
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Flagship Credit Acceptance customer service

I am just trying to warn people not to go with this credit acceptance agency They are very rude and when you call their to try to speak to a supervisor they will Leave you on hold and they will not let you speak to one Half the time you can not understand what they are saying and they can not understand you I definitely can see why they got so many bad reviews they are horrible

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5:06 pm EDT

Flagship Credit Acceptance vehicle finance

I left a vm with avp Rob COok today after having to find a number online to reach him due to staff at 317.927.8600 no wanting to give me a number to corporate after several request. Anywho, Camille and Steve (supposedly supervisors) Make the company look bad. I've been with Flagship since 2013 and through all bumps in road I have ALWAYS fixed any let downs on my behalf with paying due to financial situations. Moral of story, I was told that I could pay my payoff amount by the end of the year and that although it would not look too great on credit that it was an option! Lost my phone in July (haven't had one since) I guess they charged off my account on Tuesday Sept 3rd 2019 . I begged and pleaded with these people for two weeks for me to come up with the 2, 500, and all that Camille and Steve could do was threaten me with legal action and calling me a liar in so many ways! Terrible company all in all...almost feel scammed!

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T
7:52 pm EDT

Flagship Credit Acceptance auto loan

My wife called in on June 28th 2019 to defer a payment due to me being unemployed, and the customer service rep she talked to asked her if she wanted to defer 1 payment or 2 payments and my wife said we should be good with just deferring 1 payment because I was supposed to have started my new job mid July. The customer service rep proceeded to tell my wife well if you need to defer another payment just give flagship a call back to process another deferred payment. My start date for my new job had gotten pushed back to the second week of August, so she called flagship today July 25th 2019 to defer another payment as she was informed she could. She talked to a manager named Carlos who proceeded to be very rude to her and stating she couldn't defer another payment till 2020. When my wife informed Carlos of what the CSR had told her he said that wouldn't of been something his CSR would say. She asked him to pull the call and review it to prove that's exactly what was said, Carlos proceeded to ignore her request and told her unemployment of a spouse doesn't approve the request of deferring a payment. Which doesn't make sense due to the fact that was the reason my wife had given to the CSR who had approved the deferring of her June payment. So now due to incorrect information from a Flagship employee we are now going to be hit with a late payment, which is totally and completely ridiculous and unfair. We did nothing wrong and now will be penalized for an employees mess up, Carlos refused to transfer us to another manager or to a manager that was above him. This needs to be fixed and rectified now, we are also looking into transferring our auto loan to another company. We would appreciate a call back either at [protected] or [protected].

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11:41 am EDT
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Flagship Credit Acceptance unethical behavior - poor customer service

I've had nothing but problems with this company since I established a car load with them 2 years ago. The most recent, I have been trying to log into their payment portal for three days and kept getting error messages. I also tried to make a payment using the electronic phone system and kept getting the message "you are not set up for electronic payments". I finally reached someone today, and after 20 minutes on the phone they corrected the web portal problem. While on the phone I also made a payment, but this put me 31 days past due. I asked them to please not report the late payment to the credit and they told me "there are other ways to make a payment". WTF? Really? Again this is NOT the first issue I've had with these crooks, but they are always looking for a way to screw their customers.

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7:33 am EDT
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Flagship Credit Acceptance customer service to make a payment

11/3/16
Account number [protected]

I am trying to make a payment. The automated system is not recognizing my account number and I need assistance. I have tried calling since yesterday and I have yet to speak to a live person to help me, I have called every single number I can find on the website and after waiting to be connected for 10 minutes the system hangs up on you. This is not acceptable.

Danielle Dominguez
[protected]

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G
3:36 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Flagship Credit Acceptance unethical practices

I had a TERRIBLE experience with this finance company! They
approved my car loan and I drove my new vehicle home only to have this company
back out of agreement! Simply over a misunderstanding on their part. My bad
experience began when I received a "welcome call" from this finance
company two days after securing loan and when asked who would be "primary
driver" I answered my daughter who lives with me and is also on the auto
insurance plan. They immediately showed concern over this even though I
explained that I don't like to drive being that I am 65 years of age and have
Rheumatoid arthritis. I explained that I am taking ownership of car but she is
the one who always drives me to appointments and errands. I clearly stated that
she lived with me and was on auto insurance policy but they accused me of
making a "straw purchase" which I didn't have a clue was until I
googled it later that day. Basically, they accused me of financing a car for my
daughter which was untrue. Because of this, they backed out of loan agreement
and tarnished my credit score too! Thank goodness for the car dealership for
coming to the rescue to find another lender. Avoid this lender because they go
out of their way to find anything to deny you on...even unfactual claims!
Flagship Credit Acceptance is a very unethical finance company!

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8:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Flagship Credit Acceptance - very poor customer service

Ever since we have been dealing with this company since October 2013, we have had nothing but very poor/rude service. When the first car payment was made, after 10 or more days the payment had not come through our bank. We then started getting harassing calls about no payment having ben made. We called CSC LOGIC/FLAGSHIP and tried giving them the payment...

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