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1.4 71 Reviews

Fiverr International Complaints Summary

7 Resolved
64 Unresolved
Our verdict: With Fiverr International's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Fiverr International reviews & complaints 71

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6:40 am EDT

Fiverr International fiverr is going down fast, soon and badly

Terrible customer support. I made friends with 7 sellers, 3 were top rated and others including me level 2. Our money was wrongly deducted, ratings spoilt and support didn't care to reply. They treat sellers like pets and disrespect them. They side with only few sellers doing monkey dance or with buyers, since money is all they care. All legit sellers leave Fiverr soon, and its left with stupid and scam sellers. Stay away if you are a seller and more if you are a buyer who doesn't want to throw 5$ in the drain every once in a while. Fiverr is going down fast, soon and badly.

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Rob Mr
, CA
Feb 19, 2014 5:39 pm EST

fiverr.com owner will someday like Saddam, the owner she cheated people hardworking money and enjoy. One of the worse customer service online all over the world.

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K
12:18 pm EDT

Fiverr International they have a lot of bugs in their software

The design of the website is not customer/buyer friendly. They have a lot of bugs in their software. I wonder if your cc number is safe with them. In my case. I bought a service .. paid to paypal (this is their only option). Their system failed during the transaction. The seller never received the funds. Long story short.. I had to call/email paypal/fiverr. Lost more than 3 hours... It is a crappy service.

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11:40 pm EDT
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Fiverr International Terrible Web Designer

http://fiverr.com/rroxx
http://www.facebook.com/BuyMyDesignZ/posts/206056016087584

So I have to preface & say this guy wasn't nasty or anything, but he was immature & wasted 5-7 days of my time plus his skill as a web designer is TERRIBLE.

He was supposed to create 2 banners for me. I gave him all the details & kept asking him if he could send me samples, but he waited until the last day to send me what he did, & I was SHOCKED!

I kid you not, he created a cheap light blue colored background, cheap looking font for the text & that was IT AND, even though both banners were supposed to be different as they had different subject matter, both looked exactly the same save the text I gave him.

I had been specific about what I wanted, he clearly didn't read a thing I wrote or thought he was going to get away with giving me CRAP.

What upsets me is the time wasted, as I needed the banners for a campaign. Yes I got my refund, but not even an apology from this guy & he actually laughed.

And if you want to know, yes of course looked at the other work he did & it looked good to me plus he had hundreds of rave reviews.

What I've learned about Fiverr, is that sellers can ask for negative reviews to be removed PLUS they can just refund anyone who gives a negative review so it doesn't show up. This means you ONLY see the rave reviews (assuming they are real) & not a TRUE picture of their complete work & how they have treated all their clients.

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7:51 am EST
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Fiverr International account blocked for no reason

This account is no longer active or was blocked.
For more information contact us at: http://fiverr.com/feedback

They blocked my account without giving any reason. When contected their extremly rude customer service gives you the following reply:

We are unable to reinstate your account at this time.

Users who violate our Terms of Service and get their account permanently blocked can receive their revenues (if any) after a safety clearing period.

Please contact us again in 45 to 90 days. We will allow you to withdraw revenues you may have left in your account at that time, after an account verification process.

You can read more about our Terms of Service here:
http://www.fiverr.com/terms_of_service

After numerous attempts to get a response, still not got any and very very poor support...

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5:42 pm EST

Fiverr International they currently owe me over $400 and have banned my account without any reason

I was a top seller on fiverr for many months and have had great success. I do agree with other reviews on here that this site is run by a bunch of immature con artists that do not give a damn about the top sellers that are making them money. They currently owe me over $400 and have banned my account without any reason. I was a seller for over 14 months on this site and it took a long time to build up a successful business on there with all of the competition. STAY AWAY FROM THE CONS THAT WILL STEAL YOUR MONEY!

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Rakesh Kumar
, US
Apr 19, 2016 11:40 pm EDT

Please file a complaint online to Israeli court online this will help you

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freeman1
, KE
Sep 15, 2014 2:53 am EDT

I have been working on fiverr for over 13 months made over 5000 orders, and i can confirm that fiverr support if full of con artists and racists, Since i am not from US or Europe, these crooks are always against me. This has also been true for all sellers from African countries, for example they can cancel your orders for no any reason and they will never reply to your complaint ticket. I have lost over 1500 USD in order cancelation. I dont know what keeps me on this site, maybe its the good relation that i have with my clients. I have found www.skillsmatt.com as a better alternative

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1:05 pm EST
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Fiverr International freelancer tried to get my account blocked

http://fiverr.com/betteseo
[protected]@gmail.com

http://ezinearticles.com/?expert=Amber_Keuning - this is her
http://ezinearticles.com/?expert=Larry_J._Hill - this is her

Her name is Bette (actually we don't know what her name is since she goes by soooo many. What a way to hide, here's a another name I found - elizabeth bowman). She's an American living in Thailand.

Now had Bette just walked away & left well enough alone, I wouldn't be writing this, but Bette tried to get my Fiverr account blocked all because she didn't like the questions I asked.

I was about to hire Bette to write an article for me & in fact I had a lot of work for her if she did well, but of course like any good buyer/entrepreneur, you want your questions answered first.

I had heard that the ezine article directory required 450 words, so I asked her about this.

Since she is an expert (or so I thought) when it comes to article directories (see above), I first asked her if she could submit my article. She said she didn't offer that service. (But LOOK, she does offer this service. Why the lies? Maybe it wasn't part of the gig I was going to order, but it was definitely something she has offered in the past & she could have easily set it up on Fiverr so it was one of her gigs- http://twentyy.com/tag/betteseo/)

Fine, I wasn't going to hire someone else on Fiverr to submit one article, so I also confirmed with her that I shouldn't be putting the same article on multiple article directories. She started talking about spinning articles which I hate because they are useless once they are spun & they make the company/person look bad.

At that point that's when I asked her if she thought I should put it on my blog instead. If she had been smart, she would have tried to sell me on writing 2 articles, one for the blog, one for the article. Then since she mentioned spinning, she could have offered to spin the articles & allayed my fears about spinning. Just in that short conversation, she could have made 2-5 gigs all in the time it took her to answer my simple questions.

But alas, that's NOT what happened & I started to feel like she wasn't being helpful & was shrugging me off, so I told her I was shocked she couldn't answer a simple question just because it WASN'T part of her gig. THAT'S when she tried to get me blocked on Fiverr.

Finally when I got my account released, she had written:

"Michelle,

You can add articles to your blog and/or you can submit articles to article directories. It depends on a variety of factors including what it is you are trying to accomplish.

As I have spent a great deal of time learning the ins and outs of SEO, I'm afraid that I am not willing to provide SEO advice for free.

Best of luck to you.

bette"

So Bette, had you NOT jumped to conclusions & felt I was trying to get you to work for free, you would have had money in your pocket & no negative review. And even if things didn't go well I STILL wouldn't have written this, because I don't run to post a negative review just because a person isn't helpful. But because you tried to get my account blocked me on Fiverr, I have to tell others about this.

I feel that this Bette will retaliate if she doesn't like something you say to her. It was clear I had already finished the conversation with her & I probably wasn't going to hire her because of her attitude. She didn't have to try & get my account blocked.

Michelle

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dhonwyn
, PH
Jan 13, 2012 11:58 pm EST
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I have same problem. My account blocked yesterday January 14, 2012 WITHOUT GIVING ME THE REASON WHY I GOT BLOCKED. ALSO I STILL HAVE $168 HAVEN'T WITHDRAW. Is there any chance that i can get them?

Really bad experience. I am not doing harm to my employer but they banned me..

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1:54 am EST
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Fiverr International vicious seller

His location is both Australia & the UK & I'm pretty sure his name is Philip Ryan & his site is http://www.rebja.com/home.php
@chorus104

I wrote this guy on Fiverr as he has a gig advertising:

"I will promote your message & link to more than 150, 000 genuine followers on Twitter You just need to provide me with the message to tweet and make it as appealing as possible . Promote your site or Affiliate links, CPA etc If your message is interesting you WILL get clicks. I can also schedule to your timezone and to whatever time you need for max impact. ****SPECIAL OFFER... BUY 3 GIGS get ALL sent to 260k FOLLOWERS!****"

I asked him if my 2 sites were okay with him & he said they were fine. I have a somewhat large pool of clients in the escort industry.

Upon taking a closer look at the complaints on his gig, I noticed that:

a) he is often late in doing the work or it never gets done, or
b) people don't see traffic coming from his tweets. Now you would think will ALL those tweets the companies would get at least 1% traffic which is still a lot.

And, you would also think that only people who gave him a thumbs down would say this, but in fact a lot of people who gave him a thumbs up also stated they didn't get traffic & wanted proof that he even posted the tweets.

So I simply stated that upon further notice I see that people said they weren't getting traffic.

I don't like it either when people only focus on the negative & he had a lot of thumbs ups, BUT, like I said, just because they gave him a thumbs up, didn't mean the comments were rave reviews.

In this case people weren't getting what they paid for (I don't care if it's only $5) & I needed that addressed.

This guy then lost his temper & called me a pimp. "I've had hundreds of feedback and something like 93% have reported positive results, so if you prefer to see the neg then you can keep your erotic content advising people to be prostitutes akin to being a pimp. Thinking about it I really would not like people to read such horrible things."

This is AFTER I had sent him 2 of my URLs which at the time he said it was okay.

As you will see below, if anyone asks this guy any question or makes any comment he doesn't like, he loses it.

When I went to go investigate him online, I also found something that made me breath a sigh of relief that I never hired him.

Read what he did to this company - http://www.renownedmedia.com/blog/fiverr-drama-user-chorus104-twitter-account-wednesdayadams1/

Other profiles of his:

http://www.freelancertool.com/buyers/chorus104-108696.html
https://www.freelancer.com.au/users/feedback_1545514.html - he hasn't worked for anyone, just hired people to get names & contact info from sites.
http://www.feedbite.com/user/chorus104/public/40
https://www.elance.com/s/chorus104/
https://twitter.com/Rebja
https://profiles.google.com/chorus104
http://businessengine.com.au/contact.php - this may also be his site

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natecobb
Tampa, US
Mar 05, 2012 9:09 pm EST
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I got blocked too you will never see that $168 dollars they want your social security number and a picture ID to with draw your money after 90 plus days. I have been using www.tenbuxs.com and they pay on time everytime.

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dhonwyn
, PH
Jan 13, 2012 11:59 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have same problem. My account blocked yesterday January 14, 2012 WITHOUT GIVING ME THE REASON WHY I GOT BLOCKED. ALSO I STILL HAVE $168 HAVEN'T WITHDRAW. Is there any chance that i can get them?

Really bad experience. I am not doing harm to my employer but they banned me..

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9:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Fiverr International fiverr.com blocked my account

This account is no longer active or was blocked.
For more information contact us at: http://fiverr.com/feedback

This is the most stupid thing in your life that you would have never expected. They blocked my account without giving any reason. When contected their extremly rude customer service gives you the following reply:

We are unable to reinstate your account at this time.

Users who violate our Terms of Service and get their account permanently blocked can receive their revenues (if any) after a safety clearing period.

Please contact us again in 45 to 90 days. We will allow you to withdraw revenues you may have left in your account at that time, after an account verification process.

You can read more about our Terms of Service here:
http://www.fiverr.com/terms_of_service

I should say, Never Ever think of using Fiverr EVER! They will block you, will not give you the money, money you own, you have earned after working so hard. Shame on Fiverr

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Nikoisbliss
Flushing, US
Feb 19, 2012 5:38 pm EST

I absolutly agree! They blocked me and i had orders in process!

Thank God I found this fiverr REPLACEMENT! http://www.gigplease.com/

------> http://www.gigplease.com/

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CreativeHands
, ZA
Jan 19, 2012 7:48 am EST

Same here Fiverr.com is beginning to get a very BAD Smelll :(

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dhonwyn
, PH
Jan 13, 2012 11:40 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have same problem. Fiverr just blocked my account :=( Is there any chance that i can withdraw my $168?

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2:47 pm EDT
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Fiverr International ripped off

I paid for a service to be performed on fiverr. I never got the service and fiverr took the money and just kept it. The order was cancelled and they give me this because I want my money back.
This account is no longer active or was blocked.
For more information contact us at: http://fiverr.com/feedback

Nice rip off.

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8:59 am EDT
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Fiverr International stealing my money

Fiverr.com owes me money and will not pay.

From what I 've read on other blogs, this is not an uncommon occurrence.

If you notice, sellers are leaving Fiverr.

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badfiverr
, US
Sep 02, 2019 2:54 am EDT

Fiverr decided that the 'work' a Seller did for me was complete, even though the Seller actually delivered my original site back to me just so he could claim the "Delivered" status. I told Fiverr support that not only did he not complete my order, but he didn't even deliver it! They actually replied back with "we reviewed your case and have decided not to cancel your project." I guess that means Fiverr is going to give this Seller all my money for sending me back nothing. This is bizarre indeed. I mean, Fiverr basically becomes Judge and Jury over my own money and decides for me whether or not the Seller did what I asked. Fiverr is definitely run by a bunch of idiots. Let's black ball them! The terrible lying thief of a Seller on Fiverr is Sakunchamika from Sri Lanka. You should never order from this thief and if I were you, never give Fiverr money, either. There are plenty of other freelancer platforms online with much better reputations.

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Frank Post
, US
Nov 12, 2018 12:56 am EST

Me too - same problem with fiverr.
I´ve lost 80 Dollars and had a lot of trouble. See here:
https://forum.fiverr.com/t/no-real-refund-at-fiverr/249719

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Vidzilla Media Europe
, GB
Nov 07, 2018 1:11 pm EST

signed up to fiverr as an editor, completed my first job and got paid £8 and was left a 5 star review. so far so good. second job I completed a showreel, which I have on my business website for proof the work was completed again 5 staar review. very happy customer. £40 sitting in my account. waited for money to clear gone into account. been blocked. told by fivver I would receive my money in 3 MONTHS!. WELL.. guess what 3 months later nothing no response. how can fiver get away with this. you are doing jobs the customer is happy and you are not getting paid for your hard work. SCAM! take my word and AVOID FIVER AT ALL COSTS. Unless youi want to do work for free :)

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Fiverrhater
Birmingham, US
May 19, 2011 4:43 pm EDT
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I have to agree that they could care less about their sellers. I had a recent experience where I offered software to spin articles, this dumb ### purchases it, I even had a bonus software included with the 5 buck purchase. He is too stupid to understand the software, and rejects the order. I contact support to tell them what happened and their only response to me was to say that they can't do anything about it. So this ### gets free software to resell. I'm done with it!

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Suzanne
San Antonio, US
Apr 03, 2011 6:55 pm EDT
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I'm a seller as well, and they are a scam. They do not care about the people on the site, they only care about their 20%. I have been jerked around by Fiverr for over a year and I've finally had enough. I'm taking my services away because they've screwed me over for the last time.

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Sam9
, GB
Mar 29, 2011 10:10 am EDT

I do laugh when I see people calling Fiverr a scam website. You either don't know how to use it properly or tried ripping them off in the first place.

This is coming from a seller with over 800 completed gigs.

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mini d
Stone Mountain, US
Jan 26, 2011 8:43 am EST
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Fiverr doesn't pay! They take your money and run! SCAM! SCAM! SCAM! Don't waste your time and money with these rip-off artists!

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tumaat
Oakland, US
Dec 10, 2010 5:09 am EST

It's not just seller, they scam, it is buyer also. When you mix inexperience with money what do you get a mess. These idiots they have for support especially that Reuben, engages in lies, disception, run around and unscrupulous behaviours. I spent six months with them until I got a taste their dishonest childish antic. I've moved on and suggest other to do so as well. The concept is great but when you have bafoons for support, you have problems. big time.

vWorker
vWorker
Tampa, US
Oct 03, 2010 3:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Your best bet would be to stick with services that have a long-standing history and an established reputation, like vWorker (a.k.a. Rentacoder). Fiverr and sites just like it may be suffering from growing pains and consequently, not have the proper systems in place. That could unfortunately open up opportunities for fraud and abuse.

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6:08 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Fiverr International - fiverr.com ori - scammer!

I'd like to press a complaint against ORI, the Customer Service personnel of Fiverr.com. Very unprofessional, lame (like him), and tries to play god to all Fiverr.com customers and probably ruining the image of Fiverr.com since Customer Service personnel are the front line in terms of branding. Suggesting that ORI be audited and fired for all the case...

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