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1.4 71 Reviews

Fiverr International Complaints Summary

7 Resolved
64 Unresolved
Our verdict: With Fiverr International's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Fiverr International reviews & complaints 71

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8:39 pm EDT
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Fiverr International it and ites

Sellers! Be Aware! Fiverr is a complete scam
Fiverr is for the buyers and scammers, not for the sellers. This is why sellers’ profiles include feedback system and the buyers’ profiles have no such option. It encourages the buyers to scam more. Before getting started with any buyer, you cannot understand what type of a person he or she is (as it is not reflected through the reviews posted by the buyers)
Why Fiverr is scam
i) Fiver is headquartered in Israel (12 HaOmanim St. Tel Aviv, Gush Dan 6789731, Israel) which has no state and obviously the state Attorney General to complaint about the cheating and scamming practices of the fiverr people. Taking this opportunity, a group of American scammers have founded it in Israel.

ii) Fiverr has no rating display system for the buyers. This is why they don’t bother a bit about picking up an artificial quarrel with the buyers to get their work done for free. If you complaint to their customer support department, they will tell you to discuss with your buyer and settle the matter. At last they will cancel the job and allow the buyers to go away, taking their commission for the work.

iii) Take a close look at each job posted on fiverr, you will find that a vast majority of these jobs are fake posting to create an impression that it is a very popular freelancing platform.

iv) Don’t do bulk work on fiverr. When you do bulk work on fiverr, a buyer (may be a fiverr people) will approach you with a tantalizing offer. When you get started with it, he/she will pick up a fresh quarrel and inform the matter to the fiverr team. Fiverr team will make your withdrawal option null or disable and at last Fiverr will cancel your profile when all payments get cleared.

v) In spite of doing all works perfectly (A-Z), buyer and fiverr team can cancel the work with no proper reason and explanation. In that case, you will not receive the money for the work done but get a negative review on behalf of the buyer. This negative review is not irremovable.

vi) Even after a longer period of time, any buyer (for whom you have worked) can express dissatisfaction about a work. Then the amount paid for the work will be deducted from your account. If you don’t have any balance in your account, your account will show (-) minus balance.

Besides, there are so many disadvantages for the sellers. Fiverr is always against the sellers. Just do work on it and let me know- if anything mentioned above proves wrong.

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1:20 pm EDT
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Fiverr International fiverr is stealing money directly from my paypal account

On 9/3/2017 there was a $26.75 withdrawal from my PayPal account. I guess they were just testing the waters. Two days later there was another unauthorized withdrawal from my PayPal account, this time $1044.75. I filed a fraud claim with PayPal who froze my account until 9/20/2017. The third withdrawal cam at 40 minutes after midnight on 9/21/2017 in the amount of$897.75.
If anyone out there knows how to reach these people please contact me at [protected]@comcast.net.

This is a BOUGUS company a FRAUDULANT company set up to steal other peoples money.

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8:19 am EDT
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Fiverr International website

On 8/19 I contracted a web designer, whom stated he could deliver what I asked. He asked for about 15 or more days, I said okay. On the 3rd of Aug, I received an order delivery. I thought, wow - the order isn't due to the 5th. He wanted me to accept it but I would't. I e-mailed a few times and asked where is the link for me to view. On the 5th I received a link to a site (due date) that hadn't even been started. Needless I tried to be patient as a press release was out there with our names on it to launch on the 15th of August. This person had a hard time taking and following directions and kept sending me junk, which didn't come close to the demo. By the 20th of August my team said, he's never going to get it and we are just waiting time. I had to be nice to get the domain and host info from him which took two weeks to get - Than I contacted fiverr, which took his side of course so they wouldn't have to pay back the money to me. I was warned 4 times about them but I had to experience it for myself. But because I now have my own magazine, I will use it to expose unethical companies like them.

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6:04 am EDT

Fiverr International poor

Most of the sellers on this website don't speak English, not even a simple one and that's why it's so hard to explain something or to give instructions. Some of them are just thieves, obnoxious and sly. Not worth of working with them. You only spend your time and money. Because once you spent your money for nothing and would want to return, it will be very difficult to do it. Because no one cares.

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1:36 pm EDT

Fiverr International fiverr.com refuses to pay me

Did a couple gigs on fiverr.com and earned $12 . When trying to withdraw my funds I am told via online message that withdrawal failed. Customer service at fiverr blames paypal but paypal told me all is well with my paypal account. It is clear to me that fiverr.com has a way of keeping the money that sellers earn while playing games to hide their own unethical practice of stealing!

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5:50 pm EDT

Fiverr International image and web design

I purchased online services from Fiverr for tshirt design. The seller waited until the day the project was due to send me thrown together image after thrown together image - no real thought given just to meet the deadline and get paid.

After going back and forth with the Fiverr Seller and Fiverr, to get a refund after the seller did not deliver as promised by the deadline. The seller then held my images hostage because I did not give him a perfect 5 stars in all categories (have screenshot), Fiverr cancelled my account in the middle of other gigs (email messages) I have going on. They did not refund me for 2 of the projects that were ongoing. I did not violate the terms and conditions I STATED the options I had for recovery. Fiverr didn't like the fact that I kept pressing the issue to get my money back so now they are retaliating against me.

I have a screenshot where I was told, by the Fiverr customer service, that filing a dispute was against the terms (I have screenshot of the seller filing the initial dispute)and then Fiverr deactivated my account in middle of a website being built and an image design. Fiverr has bullied me after I was bullied by their seller. In the many screenshots, I have one where the seller told me I was wrong in what I wanted and told me what I should have asked for. He then sent me what he wanted me to have and said, "here take it". The image he sent was not a complete image with just the word “mother”. Because both the Fiverr and Fiverr seller have both tried to strong arm me for standing up for my rights I am being punished by having my projects shut down in the middle of them. Then Fiverr has not refunded all my money that is owed to me. I had to contact my bank to have them step in.

As Fiverr is again unwilling to see the error in how this issue was handled and now my project is dead in the water. I am going miss my project deadline, have to find another graphic designer and I am loosing days worth of web design work that was cut short due to Fiverr overacting.

This all started because the seller wanted a higher rating then what he earned with the quality of his work and service he delivered to me.​

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9:15 am EST

Fiverr International unethical behavior, stolen money, gross negligence

Fiverr is a company developed some 7 years ago. They are the middle man in providing "sellers" who do anything from web development, logos, article writing and more. Fiverr got the name because the services are supposed cost $5.00 each but that is the furthest from the truth. There is so much false advertising on their site, that is makes me dizzy. One certainty is that is you are a "buyer", your rights are so much more limited than their "sellers". The sellers mostly come from Pakistan, Afghanistan, India and Bangladesh. If you are from the United States, you are screwed because of the time zones.

They do have terms and conditions I read thoroughly but they do not keep their sellers accountable for anything, only the buyers. You would think it would be thew opposite. The terms ask both parties to refrain from using outside communication but my experience has been the opposite since the sellers are always complaining that fiverr is taking too much money out of their pockets. So, I found myself on skype making transactions through PayPal and others.

In short, Fiverr is a scam. The sellers do not have the talent or creativity to complete a good service. Most of the time, you are waiting way past their "delivery date". Fiverr believes that as a consumer you do not have the right to complain when you are taken for a ride. That happened to me and they restricted my account at a time I had about 2 dozen orders pending.

I have hired several web masters on fiverr and all of them are amateurs and want to hand you over an inferior product. I lost out on $500.00 with one company who kept my money and did not deliver a complete project. I was ready to pay them the $250.00 balance but they use aliases and never their real name. They also seem to be the same when greeting you calling you "Dear". It is already too late when you get screwed to find out you are dealing with "real people".

I tried contacting Micah Kaufman (CEO), Shai Wininger (Director) and Vered Swartz (COO) from but they were unprofessional and did not reply to my messages. They also operate without a phone number or chat service. I out out of thousands of dollars and cannot log back into my account. They also without my permissions cancelled all my orders. This has deeply damaged my business to the point of no return.

You would think that with 60 Million in revenue in 2015, Investors like Accel Partners, Bessemer Venture Partners, Cubit Investments, Lightbank, Qumra Capital and Square Peg. Their investors Adam Valkin, Adam Fisher, Guy Gamzu and Eric Lefkofsky are not on the same page.

They are headquartered in Tel Aviv Israel unless that is a scam too. It is shocking that their allies are Pakistan, Afghanistan and India, not the United States.

The office locations they post are all located in embassies. REALLY?

They care nothing about their buyers except for making massive profits off these people in third world countries and us unsuspecting buyers with good intentions that get bamboozled and you cannot connect with them.

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Junis777
, GB
May 05, 2017 4:39 pm EDT
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Scott, great article. I hope you have the time to answer this question of mine: does the unethical attitude of Fiverr apply to ALL services such as the creation of Website pages? When you look at the reviews of freelancers who offer Website related services, the reviews are extremely positive. Are these reviews a scam as well? https://goo.gl/ZSWfCU (Saqibmahay)
https://goo.gl/IbbN6K (Rashidrupani)

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Lespo
, US
Mar 27, 2017 4:52 am EDT

Wow! I'm dealing with this now. And she too called me "Dear" repeatedly. I ordered a gig from this seller, and things started off perfectly okay. I provided the seller with everything she needed to develop my website. When she was done with the website she emails me to let me know, and what do I see? Someone else's website. I explain to the seller this is not my website. At this point communication became sparse. She says she is going to fix it. March 15 the order was supposed to be completed. March 23 I filed a dispute after giving the seller ample time to complete the order. I also gave her a negative review. I asked her repeatedly for updates, in which I never received it.

What happened next was abysmal.

I quickly changed the passwords to my websites, but I was on an island and had zero internet connection. She figured out my password to my Gmail, and changed the Gmail account information and recovery email. I was locked out. She then went into my Fiverr account modified the review and gave herself 5 stars.

Thankfully Fiverr is looking into the situation and provided me with a refund. I will continue to use Fiverr, but be careful with some of these gigs you order as some of the work that they "show you" could be fake. Ms Sarah Expert is her name.

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4:41 pm EST

Fiverr International payment has been gone after finish the order and done all works

- Order numbers: #FO48499221D5 #FO28498E28D7
- Buyer username: mohaharb from United Arab Emirates (Mohammed Harb)
- Oct 12, 16 and Oct 13, 16
- Website design
- Payment has been gone after finish the order and done all works

>> What I did:

- Links:
First design: http://143.95.230.102/~zatmo/

Second design: http://143.95.230.102/~zatmo/new/

- Screenshots from second website:
http://www.awesomescreenshot.com/image/1778257/aa3b882b94a2ca0598fbdd35dc1ffc15

http://www.awesomescreenshot.com/image/1778262/3ee3c9885ec1d9ac0f853b108f1909f9

http://www.awesomescreenshot.com/image/1778259/b70ca0803479c5ee72c92ab163f492b8

This screenshot in 11th October:
http://www.awesomescreenshot.com/image/1696190/6b06cb0e8d20314a129ee84317691155

- Screenshots from FTP from CPanel:
First design 25th September: http://www.awesomescreenshot.com/image/1779228/d04bf6ca155b20f2b8276bf235031ee6

Second design 5th October: http://www.awesomescreenshot.com/image/1779285/c0549982761d2a64627d17b95767dc8f

- Kindly check the attached screenshot from admin.

1- I make a full dynamic cms without providing any content and I put Content from the internet as per request (first design).
2- He didn't like the design.
3- I make another one as per request (Second Design).
4- He likes it and request to change photo, and I did.
5- He likes it but need the logo to be suitable on the scrolling photos, then I make a glow on Logo and add more photos.
6- He requests another page and I make it (Writing Services), and we got content from the internet because he don't have a content.

Conclusion: I did 2 designs and all the requested points and more without extra gigs, and he didn't provide content or even any other requests, even he will post-pond your business, I make a good work and deserve my offer, and waiting if there's any obvious requests.

Fiverr has been canceled the orders without returning to me, and after he accept the orders!
is that scam?

I request a full refund to my money

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12:04 am EDT
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Fiverr International unauthorized credit card charge and stole my balance

Hi,

Sir i am using fiver to taking my business related services to the seller since long, i created account in many years ago when fiver website start but unfortunately that time i am not much aware of there usage and that website was very kinda/new.

Now from 2014 i used fiver too much for my business perspectives and business related activities now in 29th May 2016 my account has been disabled by fiver and told me that i am selling the service infect i am not selling any services not a single penny i am the buyer there and invest thousands of dollar on the website.

now i have 30$ in my account balance and my credit card is stored in the system, after all they block my account and after that they did more then 3000$ transactions in my credit card which is unauthorized after i see the statement now i contact support they are not responding, our company legal department also queried on that but they are not responding.

I also filed a legal defamation suite as well i want to close this website like at any cost now !

They are the group of scam peoples and nothing else.

They are the group of scammers just few people deal with support and legal staff. and there is not any department they are scamming innocent people.
Address is: Fiverr (12 Ha'omanim Tel Aviv Israel. 6789731)

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3:11 pm EDT
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Fiverr International unethical behaviour

I was a digital marketing web traffic provider on the Fiverr platform for the past year. On 3/18/16, I placed a tore-cal remark "1, 000, 000 keyword targeted traffic to your website" on the buyers request detail. Mind you that the buyers request have to be APPROVED before they are placed in the system. Within minutes I receive a response from Chris at fiverr customer service support, stating "your level 2 seller status has been down graded and the account has been deleted due to multiple accounts of the rules and regulations contact us in 4 weeks to see if you have any funds left in the account. Other words blaming the buyers request for the decision. The request was tore-cal meaning it could have been either a question or statement. The point that bothers me the most is that I had 100's of ACTIVE customers and over $1, 200 in my account. Google adwords expense for advertising also. If this platform has done this to me, without notification first?, how many other people has been done this way. Image if they have done this kind of thing to 1 million people, that would be 1200 million in ponzi scheme money. This is abuse of power that can not go without attention. Fiverr didn't even approved the buyers request so nobody even seen the request. What a shame on the people in charge.

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7:27 am EST

Fiverr International horrible!

I joined this site to find someone who could design a webpage for me. I was lucky and it did not take long to find a designer. I paid him $150. But month passed and there was no response from that person and my webpage was not ready. I contacted Fiverr customer service and refunded my money into my account. I decided to write a bad review about that person and I did that. But few days later he contacted me begged me to take down the bad review. He told it would affect his reputation and explained the reason why he did not complete the website. He told he was taking part in some festival. I said “I don't care” and didn't remove my bad review. Then I found another person and he completed his job in time, but it was actually a poor job. Seemed like he made it in 5 minutes. So I just gave away my money and never got what I paid for. Fiverr is saying it's too late and they can't give me a refund. I will never use fiverr again!

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6:15 pm EST

Fiverr International bad customer service

I recently had logos made at fiverr. After the seller sent me the logos, he went missing in action. It's as if he took down his profile and went dark. So I contacted customer service to let them know that I could not find my seller, and that he has not sent me the source file (which I paid extra for). My transaction was automatically marked as complete- even though the seller did not send me source file. I complained to customer service, and they told me that transactions are automatically marked completed in 3 days, whether or not they are actually complete. Apparently, reaching out to customer service to tell them your order is incomplete is not enough proof that your order is incomplete. You have to press the freaking button within 3 days. The seller eventually sent me the source file- 3 weeks after the transaction. After I already hired a different artist to make my logos and paid extra to expedite. Customer service is taking the seller's side. I don't understand. A refund would be nice. Heck, I'll even settle for an insincere apology. Waste of time and money. Fiverr is a scam.

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11:28 am EDT
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Fiverr International bad service

I registered with fiverr, I wanted to hire several fiverr freelancers to do some work for me. Once I logged in, I could not figure out how to navigate the site, it was a nightmare. Finally, I gave up and sent their customer service a request to delete my account. I never got a confirmation and, worse, I continued to get unwanted email messages urging me to use fiverr services. There is no way for me to delete my account!

The fiverr web site is difficult/impossible to navigate. And Fiverr management is unresponsive and unprofessional.

This is one of the worst services I have ever joined (and tried to unjoin).

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9:23 am EDT
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Fiverr International double-billing

I was delighted to receive a reply from Nancy after I complained that I was double-billed on PayPal for a single purchase.

Now, three days later, Nancy left the building and there is this huge and awkward silence. I provided the info they wanted, and copied the full transaction details on both transactions from PayPal and sent it to them, and they are just in no rush whatsoever to get it sorted.

It should be said: most companies that don't provide a "contact us" function that you can follow and escalate complaints (such as the arrogant Facebook etc) takes this attitude with handling complaints. They come down on you like a ton of bricks when you break the rules and then go deaf, dumb and blind when they are in the wrong.

Wonderful experience - I actually do not even expect this complaint to ruffle their feathers in the slightest.

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natrajan natrajan
, US
Aug 16, 2018 12:16 am EDT

I am Fiverr seller
I got message from Fiverr that I violated rules
And my gig got removed and my account got suspended
I have 300$ in my account they had not refunded my balance
I just mailed them (support) till now no reply

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1:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Fiverr International awful service

Fiverr is an awful website. They have a poor support system in place for both buyers and sellers. Buyers can be left for weeks without getting their service with no consequences on the seller. And the Sellers have their money held hostage even after they've done the service. They never respond to these complaints on either side. There are no refunds whatsoever. The privacy policy is obviously just for display. They don't follow it at all. And they have this habit of suspending an account without any warning. This website is not worth the headache.

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Alan Brooke
Workington, GB
Oct 07, 2014 2:36 pm EDT

I agree. This is a very poor service offered by this website.

John Simpson
39 Adsgrove Road
Domcaster

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1:26 pm EDT
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Fiverr International horrible customer service

This company is terrible I really have no idea why anyone uses them. They take 20% of your earnings, make you wait 2 weeks before you can withdraw it, they take FOREVER to repond to your support tickets and when they do - their answers are cryptic and vague at best.

They suspend your account at the drop of a hat and rarely if EVER explain to you why. It just stops working. I have spent my own money on services from Sellers and my account was suspended, I never got a credit or a refund and I never got a response to my support ticket as to why it was suspended.

Finally, they credited my account $15 back but I STILL AM NOT ALLOWED TO BUY ANY SERVICES. So basically they're holding my money hostage because I can't spend it ON THEIR SITE and I can't put it back in my PayPal account. AND THEY WON'T TELL ME WHY. I've submitted 3 support tickets to no avail. No one has thus responded and it's been over 3 weeks. Do yourself a favor, whether you're a buyer or a seller - steer clear of this website. It sounded too good to be true, because clearly it is.

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1:11 pm EST

Fiverr International it is worst... than I ever seen in my life

It is worst... than i ever seen in my life...there is no any seller protection at all.they are charging hell lot of money for every order from the seller..why not from buyer ? even they are taking money from seller there is no seller protection...seller can be scamed easily ...fiverr not loosing any thing, only seller loosing huge effort and money...i have already filed cyber crime police complaint against this israel based company...i want all the victims support to close this company...this site is hosting on go daddy servers...i can file case on them...i am trying for court orders to take an israel police action on them.i will slap those guys for sure...i lost huge amount on fiverr... customer support not responding at all.

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6:53 am EST
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This review was chosen algorithmically as the most valued customer feedback.

Fiverr International - fiverr will not refund payments made for canceled orders back to paypal

Fiverr Buyers Beware! If you cancel (for any reason) you won't have your money back! Your 5 bucks will sit in your "balance" (read: their bank account, not yours) until you spend it on another stupidity... Right from their TOS: "Fiverr will not refund payments made for canceled orders back to PayPal. Funds from order refunds are returned to the buyer's balance and are available for future purchases on Fiverr.

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10:58 am EDT

Fiverr International my advice is avoid using fiverr

I ordered a service that the seller canceled days later with a lame excuse. Didn't receive my money back so I contacted both seller and fiverr asking about this. No reply from either one. Two days later sent fiverr cust. svc. another email asking about status of refund and still no reply so I filed a dispute with paypal. Fiverr apparently got THAT notification because when I went to login a few hours later to see if any messages, my acct with fiverr had been restricted, I'm guessing as a result of the dispute I filed. So apparently fiverr has the time to restrict my acct but can't reply to my email? My advice is avoid using fiverr because is nothing but a headache and their cust. svc. is non-existent.

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6:29 am EDT

Fiverr International the quality of most of the gigs are pretty low

Sellers beware. This service has really poor support for Sellers. First of all, they an unprecedented 20% of your sales, (including shipping costs if you sell tangible goods. So you have to charge more in shipping to recoup your costs) The customer support is non-existent. Most of the time they'll tell you it's not their problem. I actually had one customer support guy respond to the question in my help ticket with a "we'll see."

They'll screw you at of your money any way they can. Instead of letting you collect money directly through Paypal, like Etsy or Ebay, it goes through their system, and they hold on to your revenue for 3 weeks while it "clears." In this day and age of high technology, there's no real justification for this. What are they processing the transactions by hand? What this really allows them to do is keep your money for any reason they come up with.

The quality of most of the gigs are pretty low, and Fiverr seems to poor quality, blackhat SEO and backlink gigs in order to rake in more $. This is going to hurt them in the long run though.

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