Menu
Fiverr Customer Service Phone, Email, Contacts

Fiverr
reviews and complaints

www.fiverr.com
www.fiverr.com

Learn how the rating is calculated

1.8 102 Reviews

How responsive is Fiverr's customer service?

7 Resolved
74 Unresolved
Very poor 🤒
We don't know much about how Fiverr handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Fiverr and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
Verified
The authenticity of the customer service contact information for Fiverr has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Fiverr freelancers and entrepreneurs reviews and complaints 102

Filter reviews by rating
5
10 reviews
4
1 review
3
2 reviews
2
1 review
1
7 reviews
Sort by:

Newest Fiverr reviews and complaints

ComplaintsBoard
E
12:00 am EDT

Fiverr Mixed Experiences on Fiverr: A Review from an Expert

As an expert in the freelancing industry, I have observed a range of experiences on Fiverr. While some users have praised the platform for connecting them with talented freelancers, others have expressed frustration with issues like poor communication, delayed deliveries, and lackluster customer support. It's evident that Fiverr's marketplace has both strengths and weaknesses, making it crucial for users to exercise caution when engaging with sellers. Despite the mixed reviews, Fiverr remains a popular choice for those seeking creative services online.

Read full review of Fiverr
Hide full review
ComplaintsBoard
F
10:57 am EDT
Verified customer This review was posted by a verified customer. Learn more

Fiverr Stay away from scams

I'd like to share my experience so no
I'd like to share my experience so no one else falls into the same situation as I did. I posted my job onto GURU and all was wonderful UNTIL IT WASN'T but it was nop one's fault but my own I thought I found the graphic artist to award and for some reason he told me he wasnt receiving the money I had sitting in the account and being I was such a nice woman would I like to pay him instead through PayPal and I agreed. All was wonderful until it came to doing 9x12 presentation folders that i paid $400.00 for 250 the art work was approved but IT WAS NOT DONE PROPERLY. When I told ***@YAHOO THE PROBLEM HE COULD CARE LESS. AND BEING HE WAS NOT PAID THROUGH GURU I HAVE NO WHERE TO TURN.
UPENKUMAR IS NOT KNOWLEDGABLE & I STRONGLY SUGGEST STAYING AWAY FROM HIM

Read full review of Fiverr
Hide full review
ComplaintsBoard
A
9:36 am EDT
Verified customer This review was posted by a verified customer. Learn more

Fiverr Fiverr works better than other Freelance Sites by a big shot

Tried many interfaces and Fiverr is so good they are even selling their interface.
I get constant daily work and am dealing with my customers, while big brother Fiverr makes sure they are kept in line. Its coming down to my effective quoting and working my time effectively. To make it work one must work and quote effectively. Its the way of the future. Forget bidding, forget trying to pitch to customers. If you have something that people need and can get online they will come to you, if you in a saturated field its tough, I offer a niche so I get steady work. I made a good promo and Fiverr has a video interface, better than the others, and I tried them all. I do not compete with others, I do not pay a subscription or money to bid. People come to me, I get work, I will raise my price as demand grows.

Read full review of Fiverr
Hide full review

Is Fiverr legit?

Our verdict: Complaints Board's thorough examination reveals Fiverr as a legitimate entity with notable strengths. Despite a 8% resolution rate on customer complaints, which invites a closer look, Fiverr stands out for its commitment to quality and security. Clients considering Fiverr should delve into its customer service record to gauge compatibility with their expectations.

Fiverr earns 91% level of Trustworthiness

Perfect Trust Endorsement: Fiverr achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Fiverr has received 13 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Fiverr has registered the domain name for fiverr.com for more than one year, which may indicate stability and longevity.

Fiverr.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Fiverr.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Fiverr.com you are considering visiting, which is associated with Fiverr, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Fiverr's website seems to offer jobs or career advice. While this can be a helpful resource.

Several mixed reviews for Fiverr have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

Fiverr website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Fiverr has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 81 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Fiverr protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • Fiverr's website seems to offer jobs or career advice. While this can be a helpful resource.
  1. Pros
    1. Diverse service offerings
    2. User-friendly platform
    3. Transparent seller ratings
    4. Secure payment system
    5. Affordable pricing options
  1. Cons
    1. High service fees for sellers (20% commission)
    2. Overcrowded with low-quality gigs
    3. Limited client-seller direct communication
    4. Difficult to stand out for new sellers
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Fiverr The best baby diaper available in the world!

The best diaper ever seen! Disposable ?r cloth diapers? This diaper producer met my longing for a better one considering the fact that Ive been using several diapers before but they didnt fulfil my satisfaction. These diapers ?r? undeniably m?r? convenient, and affordable. I bought the cloth diapers and lessen me the cost of buying of new ones. They are also eco-friendly disposable diapers, whi?h ?r? biodegradable and/or n?t bleached with chlorine. I recommend this for all mothers around.
I discovered that these cloth diapers ar? mu?h l? expensive th?n disposables that I previously bought, and also ?i?ll? if ?u wash th?m yourself. Aft?r paying th? initial cost, Ive been able to save hundreds ?f dollars b? reusing cloth diapers ?g?in ?nd again. If ?u wash th?m yourself, ?u might ?v?n b? ?bl? t? u? th?m f?r m?r? th?n ?n? baby.

Read full review of Fiverr
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Fiverr On behalf of Fiverr Sellers. I am Sorry!

Wow! I am currently starting a blog for WAHMs and Fiverr is one of my favorite ways to make income. I did a Google on Fiverr reviews and I came across this site. I have to say that I was in shock to see so many dissatisfied customers.

My name is Mary Carroll and I make Wix websites. My work is impeccable and I work with my customers until they are completely happy or I will refund their money. No questions asked. I have over 200 feedbacks and about 4 of them are dissatisfied customers, everyone else is happy with my business and quality of work.

I feel so sad to see that the Fiverr community has let you down. I would hope that Fiverr wants to make things better by putting better measures to benefit the customers.

Please feel free to contact me on Fiverr if you need a Wix website built. You can review my feedback and see that it is full of positive reviews.

Thank you for posting your frustrations, just remember that there are still good people who do love their customers and their customers love them back.

Wish you all well.

Read full review of Fiverr
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Fiverr Why you should one look at Fiverr

If you live in the modern world you do know everything is business. Business has to charge you so much because they have a huge overhead. What if there was a site that connected the "consumer" with individuals (companies) providing legitimate services at 75-99% off. That's right. A huge savings over the "real world" you may ask what's the catch? Well just like any treasure-hunt you have to glean the site and do your due diligence in order to find those quality individuals that will explicitly help you. I have tried spreading the word to friends. But some people just don't get the value thats inherent in this new platform for a new century. In my opinion you can get scammed for $5 or you can score 100's to 1000's of $ value services for $5-$10... which will happen it's totally up to you. I figured more people should know about this site because it is a model for the new world of how we work and get things done. Please take five minutes of your day or week and check it out. BTw i am not affiliated in any way with the site just fyi.

Read full review of Fiverr
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Fiverr I'm surprised to find all of the one star reviews for

I'm surprised to find all of the one star reviews for fiverr.com. I guess the experience can vary greatly depending on who you choose to use on the site.

I've been fortunate to have very good experiences with the majority of gigs I have purchased on Fiverr. Since SiteJabber is for reviewing the SITE, I definitely have to give fiverr five stars. I think it's an awesome idea, and fiverr has gone a great job of organizing their interface and feedback system. It allows you to quickly find someone offering their services and see what kind of experiences others have had with them.

I just referred my brother to them a few days ago and he has been very happy with his first experience with them. It just so happens that he was over by my house today and brought it up in our conversation. He had an excel program he wanted created in connection with his business and he was very happy with someone he used on fiverr to create it. He is familiar with creating excel macros, etc. (as am I), but it's so much better to have someone do it who does it day in and day out and is able to do it much more efficiently than he or I could.

Read full review of Fiverr
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Fiverr Most people don't understand how to use the interface

Most of the people who are complaining here are making statements that clearly show that they don't know how to use the website. Someone even says, "The guy marked the order complete without ever turning in the work." No. That is absolutely incorrect. The seller cannot mark ANYTHING as "complete". It is impossible. The "buyer" (or customer) must mark it complete, or the website (Fiverr) does it for you after 3 whole days. If you are placing an order, and don't bother to check your messages for up to 3 days, the order is then marked as complete. If you're spending money on a service, you should probably make sure that YOU understand how it works before you get on random websites to complain about it. I have been using Fiverr for 3 months and it is a lovely service platform... IF you know what you're doing. That's why there are FAQ and Terms of Service pages. Everyone is always trying to find someone else to blame for their ignorance and it's frustrating. Especially since every single customer has the right to "reject" the order if the quality isn't up to par with their expectations. Every single one. You don't HAVE to accept low quality work. But you DO have to know exactly what you're doing and not blame a website for your OWN stupidity.

Read full review of Fiverr
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

Fiverr I ordered 4 gigs with 4 different individuals

I ordered 4 gigs with 4 different individuals. 3 for doing some research and one for an ebay seller site. Two researches' results were what I wanted. One researcher told me in all honesty that she did not have the expertise on that topic and refunded the money. Each of the researchers received 40$. The individual working on the ebay site was a tad on the expensive side (100$) but I got what I paid for and then some.

I have not a single bad experience and will continue to use them. This my experiences as a client. You can always find bad apples but here, fiverr comes in as mediator: If you don't like the work you should be able to get your money back since fiverr obviously (reading comments from sellers on this site) is on the buyer's side (whether fairly or not).

I had one question for customer service which was answered sufficiently within 72 hours, Good enough for me.

As a seller I cannot imagine to live off fiverr if you live in one of the high cost countries. But I can imagine that it may support you if the cost of living is low and a stream of 20$ gigs gets you somewhere. This is global trade for the little guys. Each partner wins because of the difference of cost of living of seller via buyer. I doubt that I would get what I received (quality- and quantity-wise) for the money invested locally (in the US). On the other side, I would not even consider going locally after some pricing research. I would not have progressed any further. So, I did not take someone here a job away, but added a source of income to someone who can make better use of my money.

All in all: so far I have had a very good experience as a client and will continue utilizing their service but am ready to find a bad apple or two amidst.

Read full review of Fiverr
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

Fiverr As a freelancer you have to start small and start smart, but

I was a member of Fiverr as a seller but had a gig that never sold. Then, I decided to get serious about Fiverr and found a way to start with smaller cheaper gigs and work my way up. I now get $100+ for most of my gigs, I have 121 5reviews, I'm a 2nd level seller, and I've made almost $7,000 in 11 months. This helps supplement my full-time local business with business that I get from all over the world.

Yes, sometimes customer service isn't exceptional. There's an occasional scammy buyer or some seller throws an offer at me without so much as a "hello" -- but that's the fault of people, not the platform. I don't have a monthly fee to Fiverr, I don't have to pay to pass tests to qualify for gigs, they don't charge me their fee when I land a client on Fiverr. I get great reviews and many repeat customers because I over-deliver.

Update 3/6/17: A few updates, now over $10.5K on Fiverr. 193 reviews. 237 orders. 19 cancellations. Profile: eclectictllc

In reading more reviews and complaints about Fiverr: I won't say Fiverr support are angels, because that's untrue. Make sure you're paying a reasonable amount for what you're going to get, and maybe you'll get higher quality sellers. If you go to Fiverr thinking you can get a whole novel edited for $5 only $4 of which goes to the seller, what do you expect the quality of the work to be? You have a huge pool of talent, and the more talented people are going to demand a better price for their work. You do truly get what you pay for. If you think that Fiverr staff are terribly motivated on behalf of $5 buyers who are out to rip off sellers, you're probably wrong. There are many buyers who are dedicated repeat customers on Fiverr, and do large projects with sellers. I know, because I'm one of them. And I know other people in my local business community who have built up relationships with Fiverr sellers. Find someone, vet them, talk to them, start with a small project and then work up -- both in size of project and fee scale -- to larger projects with your trusted sellers. It's how you create a relationship ANYWHERE in the business world. And Fiverr and Fiverr sellers are businesspeople.

Read full review of Fiverr
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

Fiverr Fiverr is excellent value for buyers or sellers

I have been a Fiverr buyer for 3 years and a seller on Fiverr for 30 days.

Fiverr is a platform where you have independent individuals (not employees) that can be very talented, at the very least saving you a lot of time outsourcing tasks at the cheapest rate. As with any other website where you hire a freelancer, it is up to you to screen candidates before hiring them. Fiverr protects the buyer and seller as much as possible, but you also have a responsibility.

If you buy a Gig, you can cancel if the seller does not deliver in the agreed time. The seller has to mark the job as completed and you have to accept it or reject it. If you don't do anything, the job will auto-close in 3 days as if you agree that it is completed. Never accept jobs that only delivers after the closing date, that does not make any sense to do that.

For Sellers, Fiverr keeps your payment for 2 weeks and takes 20%. Amazon, for example, keeps your money for 6 weeks and keep at least 30% of your payment. They both have a clientele of ready buyers and they provide you free exposure or traffic.

My experience with buying Gigs have been above average value for the money spent.
Yes, there were duds, people who didn't deliver, but that is a tiny percentage. I have never lost money with Fiverr.

Like any other company, Fiverr has terms of service, most of which are common sense, such as, for sellers, no fake accounts, no fake orders and reviews for your own Gig etc. If you ignore these, your account will be suspended. Play by the rules, this protects both buyers and sellers.

If you're concerned that you'll lose $5 by trying Fiverr, then don't use it. But also consider that everything new has a learning curve, you don't stop at the first bad experience, when I cancelled orders, I simply got another Fiverr user to do the job. If you're starting a business, try and get the vision of what Fiverr users can do for you.

If you're not experienced in buying outsourced tasks or not willing to do due diligence and search for the best candidate to do the job, then this is probably not for you. If you're a business person who values your own time, I'd love to know of another service that is available at such a low rate and high value. Thank you Fiverr.

Read full review of Fiverr
Hide full review
ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

Fiverr Fiverr Review: A Rollercoaster Ride for Sellers - Lack of Support and Protection, Unfair System, and Account Restrictions

I've been using Fiverr for 9 months now as a seller, and I have to say, it's been a bit of a rollercoaster ride. While I've had some great experiences with buyers who appreciate my work, I've also had to deal with some pretty unpleasant individuals who seem to think that they can get away with bullying and harassing sellers in order to get free work.

One of the biggest issues I've faced on Fiverr is the fact that buyers can manipulate sales by threatening to leave negative feedback. This is a real problem, as it means that sellers are often forced to do work for free or risk having their reputation damaged. It's not a fair system, and it's something that Fiverr really needs to address.

Recently, I had my account restricted by Fiverr without any warning or explanation. When I contacted their customer service team to find out what was going on, they told me that they had received several complaints from my previous buyers about the quality of my work. They also said that they couldn't allow sellers on their marketplace who offer poor experiences for buyers, and that I would need to wait 45 days before I could withdraw any revenue from my account.

Now, I have to say, I was pretty shocked by this. I had a 100% score from 59 five-star reviews, and I had repeat business from multiple buyers. I'm not saying that I'm perfect, but I don't think that my performance was poor enough to warrant having my account restricted. I'm also very much against bullying, harassment, and hate speech, so I don't think that I've done anything to deserve this treatment.

I've asked Fiverr to provide me with more information about the complaints that they received, but so far, they haven't been very forthcoming. I'm really frustrated by this, as I feel like I'm being punished without any real evidence against me. I'm also concerned that my reputation has been damaged by this incident, and I'm not sure how I'm going to recover from it.

One thing that I do know is that I'm not alone in my frustration with Fiverr. I've heard from other sellers who have had similar experiences, and I think that it's time for us to take action. As a lawyer myself, I'm considering starting a class action against Fiverr to hold them accountable for their actions. I think that it's important for us to stand up for ourselves and demand better treatment from this platform.

Overall, I have to say that my experience with Fiverr has been mixed. While I appreciate the opportunities that it has given me to connect with buyers and sell my services, I'm also frustrated by the lack of support and protection for sellers. I hope that Fiverr will take our concerns seriously and work to create a more fair and equitable platform for everyone involved.

Read full review of Fiverr
Hide full review
ComplaintsBoard
U
Verified customer This review was posted by a verified customer. Learn more

Fiverr Fiverr's Unfair Treatment of Sellers: My Experience as a Level 2 Seller with 6 Years of Experience and $28,000 in Earnings

I recently had a bad experience with Fiverr, and I feel like I need to share my story. I have been a seller on Fiverr for over 6 years now, and it is my full-time job. I depend on this platform for my livelihood. I have made over $28,000 on this platform, and Fiverr has also profited with 10% at $2,800. I am a level 2 seller, and my metrics are better than 99% of sellers on Fiverr. My reviews are 4.9/5, based on buyers' experience, and I have a 100% response rate, 100% on-time delivery, and 97% order completion rate.

However, on August 15th, everything changed. My messages stopped, my orders stopped, and I was appearing on the LAST page of the search results overnight. This literally happened overnight, at the click of a finger. I was devastated and confused. I immediately contacted Fiverr support, and I was told by SEVEN members of staff that they CANNOT influence the positioning of gigs in their results. This INCLUDES responses from a Team Lead AND a Shift Manager. I had a final concern stating this was not right and something was very wrong. However, my support ticket was just closed out manually by "Santiago | Shift Manager" totally ignoring my concerns. 3 days had NOT passed in this time, so it was not automatically closed.

Naturally, I immediately raised another ticket, and I provided screenshot evidence of my search position changing to the last page, no messages received, and no orders received. However, they continued to say things along the lines of: "I absolutely understand your concerns regarding your Gigs and after further review, I can confirm that everything is fine. And your gigs available in search. As mentioned in the previous request." I pushed and pushed because something was VERY WRONG here. Screenshots do not lie. I have been doing this SIX YEARS. My messages/orders have NEVER stopped ONCE, NOT ONCE! Until finally, Oscar said, "If necessary, Fiverr may conduct a manual review of your service, typically when we get complaints about the experience working with you. If we find that the actual experience users are having with you is not appropriately reflected on your metrics, we may take action to help you improve on those areas. This is why your gigs have been pushed back in search."

Oscar then went on to say that I had to advertise Fiverr.com in order to bring my gig back to the front of the search. This sounds REALLY BAD, and Fiverr could get into so much trouble for this practice. I opened a support case presenting these screenshots with Fiverr, and it was instantly closed. No reply. Nothing.

So my complaint is as follows: Fiverr customer support is lying to its sellers stating that they cannot influence search presence for gigs. They closed out my ticket when I had concerns over my search presence, making me feel like I was wrong. Fiverr is handpicking sellers and manually pushing them back in the search as 'punishment' without any explanation or anything. If my service is so bad, then WHY do I have 4.9 star average reviews? WHY do I have over 1000 reviews? WHY is my order completion so high? WHY do I have 100% response rate? Reviews speak for themselves. Reviews are a fair and balanced way of ordering search presence based on buyer experience. Fiverr does not mention ANYWHERE in their terms of service that they manually punish sellers. My attachment shows SEVEN staff members stating they CANNOT do this.

I hope Fiverr takes this seriously and does something about it. I have been a loyal seller for over 6 years, and I deserve better treatment than this.

Read full review of Fiverr
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Fiverr Fiverr's Unfair Treatment of Freelancers: My Experience and Why I Won't Recommend It Anymore

I used to love Fiverr, but now I'm not so sure. As a seller, I've drawn hundreds of portraits and made many people happy. I always provided the best quality for a low price, and I did it because I enjoyed it, not for the money. However, I won't be using Fiverr anymore, and I don't recommend that you do either.

The reason for this is that Fiverr takes 20% of our revenue, which is too much. But that's not the worst part. Recently, I got a warning on my Gig to remove the word "Simpsons" from my Gig description. This is ridiculous because "Simpsons style" is just a name for a style, and adopting this style is not against the copyright act. No one can have the copyright for a style like Manga or Impressionism or Surrealism. It's just not possible.

I removed the word from my Gig title, but their codes malfunctioned when I was trying to fix the Gig. Then, I found out that there was still a "Simpsons" word in the Gig description, and my Gig was removed immediately without any further notifications or discussions. I was never allowed to edit and restore it again, and my access to it was forbidden permanently. I had to contact customer support by email to get my FAQs and description texts back.

I had been working on this Gig for years and invested a lot of money in it. I could have built my own website and trademark with the money that Fiverr has cut from my revenue so far. I'm very upset about this, but I'm even more upset about how I was treated.

I wasn't obsessed with getting my Gig back, but I was surprised at how they ignored their faults in this case. I investigated the matter and found out some facts. First, I wasn't warned or guided properly. Second, their codes malfunctioned in the fixing process. Third, removing the "Simpsons" word would have solved the issue in the first place. Fourth, my Gig was removed immediately after saving it, so I didn't have a complete chance to make it right. Fifth, it's still possible to restore the Gig, but they don't want to do that for some reason that they won't share with me. Sixth, customer support didn't read what I wrote at all and never accepted their faults on this matter.

There are still dozens of Gigs on Fiverr that include the word "Simpsons" on both titles and descriptions, and these artists have adopted similar styles that we call "Simpsons Style," but they haven't faced any consequences. Fiverr advised me to report them instead of restoring my Gig.

I'm very upset about this situation. Fiverr wasted my time, efforts, and investments on this Gig, which took years to build. Their decision is ridiculous, and they don't even try to offer any valid reasons. I feel like they're oppressing, discriminating, and exploiting their freelancers to save money. I hope this isn't their company vision and mission.

If you're a freelancer and want to act on these matters, please contact me. We can form a syndicate or something. I wish you all the best, and thank you for reading this post. I hope you'll think about it and make your judgments. After seeing Fiverr's attitude, I'm afraid that people can easily ignore and refuse to think and act according to moral reasons. I want to believe that we, as humanity, still have some unique and common values like wisdom and justice.

Best regards,
PhD Ula? ?NDER.
***@gmail.com
Ulasonder at gmail dot com

Read full review of Fiverr
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Fiverr Beware of Fiverr: My Experience with Scammers and Deceptive Sellers

Fiverr is a platform that I would not recommend. Although I had a great experience with the models/influencers and photo retouchers, the majority of the platform is run by foreigners who are out to scam you or deceive you to get your money. Many of them are dishonest in multiple ways, whether it's their location, skillset, or portfolio full of stock images or potentially stolen work.

My first experience was with an Indian developer who claimed he could code my website. However, the work he delivered was half-assed and he demanded extra payment for customization that I had already paid for. He claimed he couldn't modify parts due to Shopify, but I later found out that I could have bought a Shopify theme that had every feature I needed. I learned my lesson and realized that I should have done research before hiring him.

My second experience was with a Pakistani Amazon PPC expert who promised to help me sell my products. After 6 months of PPC and paying nearly $200-400 a month in advertising, Amazon mistakenly destroyed all my products. Although this wasn't the PPC seller's fault, he could have told me earlier that my product wasn't good enough for selling on Amazon. I paid him $195 a month for nothing and lost more every month on Amazon. During our last communication, he asked me to pay again to sell out the inventory which wasn't mentioned earlier. This is what they do! If a seller ever asks you to communicate outside of Fiverr, don't do it because they do it to avoid getting in trouble on Fiverr!

My third experience was with an "American" attorney who claimed he could write a professional legal demand letter. However, the letter he delivered was basically 1 paragraph, with the incorrect story and grammatical errors. It wasn't professional at all, especially for the $50 he charged. After some time, I suspected that he's not really from the USA and didn't actually go to the law school he claimed. To be fair, he offered to make changes for the issues but I already corrected everything myself since the letter was so simplistic.

My fourth experience was with an Indian 3D animator who made everything look ridiculous and cheap. I had to ask him numerous times to fix little details here and there that simply made no sense. At the end, I took what he delivered to me because he was starting to get impatient from all the changes I asked. But most of the stuff made zero sense.

Overall, this platform is a serious hit or miss, but I'd say beware and stay away. It's very difficult to get a refund from Fiverr and it makes you feel like a jerk for taking money away from a freelancer even if they didn't do their job. Getting a refund is nearly impossible the moment you purchase and realize it's not what you're getting.

I gave all the sellers 5-star reviews because I didn't want to be a "karen" despite getting practically scammed. I was hoping to do good and receive good karma but I was so wrong. I was also scared that these freelancers would try to sabotage my business somehow hence why I was being nice the whole time. I didn't feel like my backend accounts were in safe hands. Lastly, none of these freelancers/sellers were charging low prices either so please don't tell me "you get what you pay for".

Read full review of Fiverr
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Fiverr Fiverr Review: Pros and Cons of Using the Freelance Marketplace for Book Publishing Needs

Fiverr is a website that I have used for my book publishing industry needs, such as editing, proofreading, artwork, and translations. My experience with Fiverr has been a mix of good and bad, and I will share both with you so that you can make your own opinion.

The good things about Fiverr are that the gigs are set up in a way that you can get an idea of how much your job might cost before you inquire. The star ratings also give you an idea of whether other buyers had a good experience. The payment options are easy, and you can use your credit card or Paypal. Fiverr also transfers payments automatically into foreign currencies, which is helpful because you don't have to deal with currency fluctuations around the globe. I have had some really positive experiences on Fiverr and met some great, hard-working sellers.

However, there are also some neutral things about Fiverr that you should be aware of. Fiverr doesn't hire or screen their sellers, and the rating system is crowd-sourced by other buyers. It's possible to game the system with reviews. You get what you pay for, so if somebody is charging far less than others for the same job and isn't a brand-new seller, it should send up a red flag. On the other hand, if somebody is brand-new, you may or may not want to take a chance on them. There is a 5% processing fee on top of whatever your gig cost is, which is not clearly spelled out. Fiverr doesn't differentiate between 'quickies' and professional-grade work, which could be improved so the truly great sellers rise to the top.

Now, let's talk about the bad things about Fiverr. Sellers are heavily skewed toward people who want to make a quick buck doing lots of quick $5 gigs, so if you have a larger job, you might end up with a lot of people who are flaky. You get a lot of amateurs on Fiverr, people who bid on a big job, and bit off more than they can chew. If you cancel your order, Fiverr keeps the money in your 'account,' and they don't refund the money. For a job such as translations, there are a LOT of shysters on Fiverr who simply cut-and-paste your document into GoogleTranslate or BabelCube, and you have no way to know unless you hire an independent editor to do a second pass-through. Due to the quick timeframe when you are expected to pay the seller after delivery and then rate them, by the time you realize you've gotten a translation that is so bad you cannot use it at all, there is no way to go back and make it known in the crowd-sourced ratings.

What gets rated is essentially 'did this seller deliver on time' and not QUALITY of the job. If the seller needs more time to finish the job for a legitimate reason and you want to give them that time to extend the deadline, Fiverr doesn't have a way to create a mutually extended deadline. Fiverr sellers have an unofficial 'blacklist' for buyers who leave a negative review for shoddy work. If you have money leftover in your account, you can only use that money if you hire a gig for the exact same amount of money or less, which is outright stupid bad business policy.

In conclusion, Fiverr has its pros and cons, and it's up to you to decide whether it's worth using for your needs. Just be aware of the potential issues and do your due diligence before hiring a seller.

Read full review of Fiverr
Hide full review
ComplaintsBoard
P
Verified customer This review was posted by a verified customer. Learn more

Fiverr Fiverr Review: A Safe and Legit Platform for Freelancers to Sell Their Services and Earn Money

Fiverr is a massive online marketplace that connects businesses with freelancers who offer digital services in over 300 categories. The platform's main goal is to revolutionize the way people work together, and it does so by providing a platform where customers can find relevant freelance services for their projects and order from their preferred freelancers worldwide.

As a freelancer on Fiverr, you are called a seller, and the services you offer are called gigs. When you create your Fiverr account, you need to list your gigs, and buyers who are interested in your service will ask questions and purchase them if they are satisfied with your offer. The gig prices on Fiverr vary from $5 to $10,000 depending on what service is offered.

You can currently offer gigs in eight categories, including Graphics & Design, Digital Marketing, Writing & Translation, Video & Animation, Music & Audio, Programming & Tech, Business, and Lifestyle. Each of these categories contains 30 subcategories, making it easy for you to find the gigs you can sell on the Fiverr marketplace.

One of the best things about Fiverr is that you can set your pricing for your gigs and even offer upsells. This means that you can increase your earnings by offering your clients additional services for an extra fee.

Fiverr is a safe and legit platform for freelancers to sell their services. The platform is protected with an SSL certificate that protects your billing and personal information. To ensure both sellers' and buyers' safety and satisfaction, Fiverr works as a middleman, holding your payment in escrow before you deliver the order.

However, not all clients may be honest and trustworthy on the platform. In case your client refuses to pay you for the service you've provided, you can contact Fiverr customer service to help you resolve the case. Fiverr has over 4,000 reviews on Trustpilot, with a total score of 4.1 out of 5-star rating. Negative reviews mostly belong to clients who state that they received poor services from freelancers on the platform.

Fiverr provides various features to ensure you feel safe and comfortable working through their site. The main feature of the Fiverr platform is a freelance marketplace, where sellers find gigs you as a seller has listed. The platform also offers custom offers, private communication, ratings and feedback, secure payment gateways, and seller protection.

To make money on Fiverr, you need to create your seller profile, create your gigs, browse client requests, accept client requests, deliver the service, and get paid. Creating a Fiverr seller profile and listing your gigs is free. However, when your gig sells, you're automatically charged $1 for every $5 you make or 20% of your order total.

In conclusion, Fiverr is an excellent platform for freelancers to sell their services and earn money. The platform offers a wide range of categories and subcategories, allowing freelancers to find gigs that match their skills and expertise. Fiverr is safe and legit, and it provides various features to ensure you feel safe and comfortable working through their site. However, the platform charges a high selling fee of 20% of each order, and it automatically accepts orders, which can be a disadvantage for some freelancers.

Read full review of Fiverr
Hide full review
ComplaintsBoard
V
Verified customer This review was posted by a verified customer. Learn more

Fiverr Fiverr Review: Great for Buyers, Terrible for Sellers - Stay Away!

Fiverr is a platform that offers a lot of options for buyers. As a buyer, you can explore the different gigs and message the seller to get an idea of their professionalism and response time. However, as a seller, I would advise you to stay away from Fiverr. The platform's operations often don't make sense, and they change the rules at will without any accountability to the sellers.

Fiverr may seem like a great place to start your own business, but in reality, you're working for Fiverr. They hold the payment in escrow until the buyer accepts the order, and you have to wait for 14 days to access your funds. Fiverr does nothing to help sellers grow their businesses, and they implement systems like the new ranking system that directly impacts your earnings.

I've been with Fiverr since 2010 and have earned nearly $20,000 so far. However, my income is now diminishing due to Fiverr's bizarre seller ranking system. Despite having thousands of 5.0 star reviews, I've been demoted to a "New Seller" with a 7 gig limit, limiting my income potential.

Fiverr's front page now features mostly "New Sellers," many of whom have been with the platform for years and were previously Level 2 or Top Rated Sellers. Fiverr's constant changes and complications have directly impacted the income of its sellers, and it's clear that the platform is run by a bunch of complete [censored]s who have no idea how to grow a business.

In contrast, running my own t-shirt business on www.tkshirts.tk is a true example of running my own business. I have control over my income, website, and marketing, and I receive marketing support from PayPal. Fiverr should be supportive of its active and longest-serving members, but instead, they continually mess things up and make it harder to earn a living.

In conclusion, Fiverr may seem like a great platform for buyers, but as a seller, it's best to stay away. The platform's constant changes and lack of support for its sellers make it difficult to grow your business and earn a living.

Read full review of Fiverr
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Fiverr Unjustly Closed Fiverr Account: My Experience as a Top Seller

Hey, my name's Anthony and I gotta say, Fiverr has been a game changer for me. I'm a CEO with my own music marketing company and I've been a top seller on Fiverr for over 3 years now, raking in close to $70k in sales. When you search for music promotion or music blogs on Fiverr, my business is the top result. I started my business on Fiverr and I've loved it ever since. I've grown with the company as they've evolved and all of our gigs have been top rated with thousands of five star reviews.

Fiverr has transformed my life in so many ways. I've used the money I've made on the platform to travel the world and pay off my student loans and credit card debt. But recently, my account was unexpectedly closed due to what seems like simple misunderstandings that Fiverr doesn't seem to want to work with me to fix. And let me tell you, their customer service is a joke. They don't even have a working phone number! I had to do some serious digging to find a way to speak with a supervisor. For a company worth billions, you'd think they could afford a working phone line. But no, they're too busy trying to cut costs and increase profits. It's clear that the owners are just too greedy. They jacked up the fees to 20% for both buyers and sellers, meaning they keep 40% of all revenue generated. That's insane! And when I tried to reach out to the CEO on Twitter for help, he blocked me!

But let's get back to the real issue here. My Fiverr account, Bosshogg777, was closed about a month and a half ago due to what 'Jay' (head of Fiverr customer support) said were multiple TOS violations. But I don't believe that's the case. I've been a top ranked seller on Fiverr for over 3 years with over $65,000 in sales. Jay said my account was closed for low quality of service, mis-delivering orders, and multiple chargebacks. But that just doesn't make sense. If we were delivering low quality work or mis-delivering orders, we wouldn't have an average rating of 4.9 stars and thousands of clients, many of whom are repeat customers we've developed personal relationships with over the years.

The only time I mis-delivered an order was when the buyer didn't provide the gig requirements in time. I simply sent them a message asking for the info so we could complete the gig. I didn't know that was a TOS violation and that I could use the resolution center to request more time if the buyer didn't respond in time. But that's just one mistake, not multiple. And it certainly shouldn't warrant the permanent closure of my account.

Jay also said we received 25 chargebacks over the course of 3 years and that they were solely due to poor quality of service. But I disagree. All of those buyers left 5 star reviews and never mentioned any issues or requested refunds. They were engaging in deliberate fraud to get services for free. Fiverr has no system in place to protect sellers from chargebacks due to fraud. They don't require any in-depth security measures, like verifying a buyer's identity with a driver's license or ID card. The only thing that happens to a buyer who commits fraud is that they might get a warning or have their account closed. But they can just sign up for a new account and do it all over again. This is a huge vulnerability in the Fiverr marketplace that needs to be addressed immediately. And I shouldn't be punished for chargebacks due to fraud.

Does mis-delivering one order and having less than 1/2 of 1% of all orders result in chargebacks warrant having my top ranked seller account closed? I don't think so. My business was founded on Fiverr and we've generated a ton of revenue for them. We have excellent metrics and customer reviews and our revenue has increased every year. All of our gigs have thousands of 5 star reviews, many of which are from repeat clients. We've made nearly $70,000 in sales over 3 years and that number would have continued to increase if our account wasn't closed.

I appreciate that Fiverr has allowed me to make a new account, but starting from scratch will take years to build back what I've lost. They're preventing me from accessing nearly $2,000 in revenue from sales I've already completed for 90 days! That's just not right.

This whole situation has turned my world upside down. I depend on this income to survive and now all of my credit cards are maxed out and I've missed multiple payments. I went from making $3-5k a month to $200-300. It's so bad that sometimes I can't even sleep at night, wondering how I'll pay my rent or buy groceries.

I've been through a lot in my life, from losing my father at a young age to watching my mother go through cancer. But this situation with Fiverr is just beyond fathomable. I've taken many losses in life, but I don't think I should be punished for simple misunderstandings that can be corrected. I eat, sleep, and breathe Fiverr. If you look at the thousands of reviews we've accumulated on all of our gigs, you'll see that we only provide the highest quality of services.

It's a shame that Fiverr has an F rating with the BBB and so many complaints. I'm pursuing legal action and I have an attorney who will make sure they get what they deserve.

#fiverr #michakaufman #bosshogg777

Read full review of Fiverr
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Fiverr Fiverr Customer Support: Ensuring Fair Treatment on Our Platform

here to support you and ensure that you receive fair treatment on our platform.

Best regards,
| Fiverr Customer Support
Please review our Fiverr Online Safety Tips.
Try FREE invoicing and proposals from AND CO.
Fiverr Customer Support

Avatar samaptiray September 14,2018 09:25
Hi,

Thank you very much for your prompt response and valuable support.

I am highly grateful to you for taking the matter seriously and reviewing the buyer's behavior with your Trust & Safety Team.

I will continue communicating with the buyer to see if we can reach a mutually beneficial agreement regarding this order.

I am confident that with your support and guidance, we will be able to resolve this issue and ensure that I receive fair treatment on your platform.

Thank you once again for your help and support.

Best regards,
Samapti

Read full review of Fiverr
Hide full review

Fiverr In-depth Review

In summary, Fiverr is a very good platform for both freelancers and businesses looking to hire. It has wide range of services and is easy to use. Quality of freelancers is mixed, but there are systems in place to help you choose. Pricing is competitive, and communication tools are strong. Turnaround times are generally fast, and the platform is secure. There are many success stories, and additional features like Fiverr Pro enhance the experience. However, there are some cons to consider. Overall, Fiverr is recommended for many types of users and compares well with competitors.

Overview of Services

Fiverr is a global online marketplace offering tasks and services. It has many categories like graphic design, digital marketing, writing, video editing, and programming. Unique selling points are its vast range of services and the ability to get jobs done starting at $5.

Ease of Use

The website is user-friendly with clear navigation. Search functionality is strong, you can find services quickly. Mobile app is available and works well, making it easy to use Fiverr on the go.

Quality of Service Providers

Fiverr has a system to screen freelancers, but it varies by category. There is a big diversity in freelancer expertise. The level system helps to identify experienced freelancers.

Pricing and Value for Money

Pricing starts at $5 and goes up based on complexity. It is competitive with industry standards. Fees and charges are transparent, with clear information provided upfront.

Communication and Support

The messaging system is effective for communicating with freelancers. Freelancers usually respond quickly. Customer service and dispute resolution are available, but experiences may vary.

Turnaround Time

Average project completion times are good, with many freelancers offering express delivery. Most freelancers adhere to deadlines.

User Reviews and Ratings

User reviews on Fiverr are reliable. Popular services often have many reviews and high average ratings. The review system is straightforward and helps in making hiring decisions.

Payment System and Security

Fiverr accepts various payment methods. It has an escrow system to protect payments. Data security and privacy are taken seriously, with policies in place to protect users.

Success Stories and Case Studies

There are many success stories of projects completed through Fiverr. Some users have formed long-term relationships with freelancers. Fiverr has had a positive impact on many businesses and freelancers.

Additional Features and Resources

Fiverr offers educational resources for both businesses and freelancers. Fiverr Pro services provide access to top-tier freelancers. The Fiverr Affiliates program is also available for earning commissions.

Pros and Cons

  1. Pros: Wide range of services, competitive pricing, easy to use platform, good communication tools.
  2. Cons: Quality of freelancers can be inconsistent, customer service experiences may vary.

Final Verdict

Fiverr is a strong choice for many users, offering a wide range of services at competitive prices. It is suitable for different types of users, from small businesses to large companies. When compared with competitors, Fiverr holds its own due to its ease of use and additional features. It is recommended for those looking for a diverse marketplace to hire freelancers.

How to file a complaint about Fiverr?

Here is a comprehensive guide on how to file a complaint or review about Fiverr on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Fiverr in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Fiverr. Include key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint or review about Fiverr on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Fiverr customer service

Phone numbers

+1 (800) 656-8555 +1 (925) 389-6887 More phone numbers

Website

www.fiverr.com

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.

Is ComplaintsBoard.com associated with Fiverr?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Fiverr Customer Service. Initial Fiverr complaints should be directed to their team directly. You can find contact details for Fiverr above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Fiverr. Discuss the issues you have had with Fiverr and work with their customer service team to find a resolution.