Fitness one reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Fitness one
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Refund
Hi, I cancelled my membership on June 28, 2011 which was within the 10 days of joining the Fitness One Malvern Inc. I haven't received my money back yet. I have gone there many times to inquire and all I get is you need to contact the head office. When I went there again on February 1, 2012, I filled out another form indicating the problem which I was told that it will be faxed to the head office. I have contacted the head office numerous times, even asked my Dad to contact but nothing has been done yet. It's been way too long now and I want my money back. I don't understand why it takes so long to even get my money back. Every time I call, they make up excuses like "We will send an email to the head office and they will get back to you." This has been going on for months now. Its been more than 10 months now! This gym is a big scam and they take women as naive and stupid.
The complaint has been investigated and resolved to the customer’s satisfaction.
Lawyer - Vijai Sookhai
Notice to past Fitness One members:
VIJAI SOOKHAI
I have also been contacted by the NCR and the above lawyer with regards to “unpaid membership fees” for a Fitness One (Toronto, ON) membership that was cancelled approximately 3 years ago.
To former clients of Fitness One who have been contacted by Vijai Sookhai, Barrister & Solicitor, please be advised that it is indicated on his letterhead that he is certified by the Law Society of Upper Canada as a specialist in the area of civil litigation.
I have contacted the Law Society of Upper Canada to confirm this and he in fact, is not a certified specialist by the Law Society in any area of law.
Vijai Sookhai is misrepresenting himself as a leader in the field of civil litigation.
You may confirm this yourself by referring to the website below or by contacting the Law Society at [protected].
http://www1.lsuc.on.ca/specialist/jsp/directory1.jsp
Secondly, Mr. Sookhai’s business contact information provided on the Law Society’s website does not match the address indicated in his correspondence.
Lastly, Mr. Sookhai’s communication with former clients of Fitness One is intimidating and threatening and contradicting to the Rules of Professional Responsibility set by The Society of Upper Canada.
“2.02 (4) A lawyer shall not advise, threaten, or bring a criminal or quasi-criminal prosecution in order to secure a civil advantage for the client.”
I encourage all those affected by this scam/quick cash grab, to not only submit your complaints of Fitness One, but to also put forward a complaint regarding the unethical nature of the lawyer who has been retained by Fitness One.
We are a group of ex employees and members getting ready to file a class action suit against Fitness One for many reasons. We have over 20 former and current employees and members already signed up for the suit and ready to take action. Please email fitnessoneclassaction@gmail.com to participate. The attorney is already ready to go. It is time Mr. Wheeler and his company get what they have coming for ripping people off, double billing, not paying employees, bouncing checks and screwing people. we have all the proof needed yours will only add to it. Thanks..
With my recent communications with a training manager at Fitness One apparently they do not use National Credit Recovery which apparently hires Mr. Sookhai... for their collection requirements...
See this too:
http://www.hype1.com/toronto/venues/191/Fitness-One.html
So many complaints of much the same action.
C
Employee NEVER PAID
I, Jessica Lundy, am filing this claim for the reason of un-paid wages and not receiving minimum wage when I was told and signed documents telling me I would be receiving minimum wage of $10.25. I haven’t received my Record of Employment or vacation pay either. It has been almost one month since I last worked for them.
First off, I started working at Fitness One of May 25th, 2010. I did paid training from May 25th-31st at their Head Office (I did 25 hours in total at Fitness One Head Office). I then started at one of their clubs (the Fitness One Dufferin Mall Club) for three days (15 hours in total) for some in club training. I then returned to Fitness One’s Head Office for final testing to complete the training. (Total of 3.5 hours.) They then hired me for full time to work at their Main Street Fitness One Club.
Once entering the Main Street Fitness One Club, some employees informed me of how Fitness One has treated them in the past. The employees told me that they have had their paycheck bounce on them. That sometimes they wait weeks to be paid. Then the MEMBERS of Fitness One who come and sign up to be work-out at the club, were telling me that when they sign up at Fitness One and give Head Office their banking information so their payments can come out of their bank accounts OR come off their credit card ONCE A MONTH are having various different payments come out spontaneously each month, that they are being charged DOUBLE, TRIPLE some times FOUR TIMES what they suppose to be. This was a red flag for me.
I am a student at York University trying to get an education so that I can get a good job to support myself for the rest of my life. I got this job to help support me through the summer while I was out of school until next September. I can’t stress how much I needed a job that actually pays me so I can live and eat.
When I was doing training, Fitness One had PROMISED me my first pay would be on June 20th, 2010. I was told I was going to be getting on that day EVERYTHING they owe me from May 25th- June 20th.
I worked at Fitness One, not missing one shift, getting their on time, DOING EVERYTHING I PROMISED I WOULD DO WHEN THEY HIRED ME. On June 20th, 2010, there was NO CHEQUES FOR ANY EMPLOYEE OF FITNESS ONE. A lot of the employees, including myself, got a hold of the person in pay roll at head office, and my supervisor Kathy. They informed us that the checks would be held another few days because they were “training” a new finance guy, Pierre. Because they had to train him, for some reason the checks couldn’t be given to the employees of Fitness One until June 25th.
So, while we were all waiting to get paid, I was at work one day and a Bailiff came in and informed me with a legal document that Fitness One Head Office owes the landlord of the Main Street location $80, 000 in rent in 5 days or else they would lock the doors and sell all the equipment in the fitness facility.
That was the last day I worked. Not because they had to shut down but because I was literally down to my last $5.00. I had to work on Friday, June 25th. This was the same day the pay-checks were suppose to be arriving at the Main Street Fitness One location so I could get paid. I was supposed to work at 11 am. I called in before I went into my shift to make sure the paychecks would be there. I needed the paychecks to be there because I only had $5.00 to my name left and it would cost me $3.00 to get to work on the TTC and $3.00 to get home. Plus, I needed to eat, since I was literally STARVING myself because I HAD NO MONEY. The lady working at the time told me that some employees at the Main Street Location had received their paychecks, however I was one of those UNLUCKY persons who did not have a check in that day!
I told the girl who was working that I need that check to be able to come into work and get home. That I only had $5.00 left and that wasn’t enough to get there and home without having that paycheck. She understood and told me to call Kathy at Head Office and inform her.
I called Kathy; I left her a message explaining what my situation was. I told her I was starving, I told her I had $5.00 left, I told her I need this pay-check to continue to be able to get to work. I called back many times but heard nothing. I waited 4 hours till I called back to the Main Street location because I hadn’t heard anything. The girl working told me that Kathy had told her that the checks would be in later on that night. I told her to call me once they get in. They came in at 10 pm that night. I thought how convienient, all the banks are closed now, Money Mart won’t cash ANY Fitness One checks because they are known to bounce. Fitness One screwed me again. Still without money, still starving. My next shift was supposed to be on Sunday. A girl from Fitness One Main street location told me she might be able to bike (like a 1.5 hour bike ride to my house) to get me my check on Saturday so I could get into work for Sunday. It poured rain on Saturday. She never brought me my check. I had no way to get into Fitness One for my shift on Sunday. But it didn’t even matter because on Sunday Kathy fired me from Fitness One because I didn’t show up for my shift on Friday.
I finally was able to borrow enough money off a friend to get down on Monday to get my check. I get it and open it up. It was only for $237.97. THEY HAD ONLY PAID ME FOR MAY 25TH-31ST! IT WAS NOW JUNE 28TH! PLUS, GUESS WHAT, they weren’t even paying me full minimum wage. They were giving me $10.20! I know it’s a 5-cent difference, but think about it. If they are paying ALL of their employees that, they are saving quite a bit of money! WOW THEY ARE CHEAP!
I called them and they informed me I would be getting my ROE, VACATION PAY AND THE REST OF MY PAY buy July 5th (which was suppose to be the next pay period).
It is July 20th now and I have received NOTHING. Last week I had talked to the pay-roll guy he said he was sending me SOME of my pay last Monday. It has been a week and I have received NOTHING. I have warned them that I was going to the Labor Board unless I get my money, NO ONE HAS RETURNED my calls.
I CAN’T STRESS HOW MUCH THIS COMPANY IS SCREWING PEOPLE AROUND. Google them and you will see countless complaints online by members, previous members, and employees. I am sure you have gotten a claim from other employees from Fitness One.
I really need some assistance in getting my money from Fitness One. Like I said, I am a student and I currently have NO money. I’m hungry again and I have rent coming up. I really need this money. I know it is not a lot of money, but when you have waited POOR for weeks, anything can help my situation. Since I thought I was going to be set for the summer with this job, it has really made it hard to live and has made me very depressed.
BTW-- this was the complaint i sent to the LABOR BOARD OF CANADA.
I hope you got your pay ! they have to provide a Record of employment within a certain time ! it is the law! also I suggest you tack on interest to the amounts they owe you ! then call them up and tell them you are sending them to a collection agency !
What was Labour Canada's Response to your claim did you end up getting your money they owed you?
Account paid in full gone to creditors
Fitness One is one of the SHADIEST companies I have ever had the displeasure of dealing with. Anyone reading this, STAY FAR FAR AWAY. My girlfriend is currently dealing with an account that has been paid off for about 2 years that we are only NOW getting calls about saying she never paid them. We're getting sent back and forth between head office and the collections company, and she now has to deal with having bad credit due to this incompetent company.
Our drama started back in November when my gf received a letter from the collections company. Of course, without delay, she called to find out what the issue was. She was informed that it had to do with her Fitness One account. She explained that it had already been paid, and the gentleman told her that apparently, the company had been bought out and this was happening to a lot of people. She was relieved, thought the issue was resolved, and forgot about it. She is now dealing with the same issue again, but this time, nobody knows anything.
We will probably end up having to pay another $260.00 to these people as she can no longer find her receipt. Too bad for us. Lesson learned.
The complaint has been investigated and resolved to the customer’s satisfaction.
The Fitness One location at Main Square closed suddenly and my banking information was sold to Premier Fitness who started then taking fee out of my bank account without every contacting me. I have contacted both gyms and asked them to cease and disist in using my banking information. Premier Fitness stopped but immediately Fitness One started again even after in writing I asked both of them to stop. I have not used either gyn since November 2017 when my location closed however have still been charged. I have now put a stop payment through by bank. These seem to be criminal practises.
Fitness One deducted 2 payments out of my account June 2017. I went in and the Assistant Mgr Veronica said that there were some mistakes made on some people's accounts in June. She asked me to submit my bank statements as proof and she will forward to the Customer Service Manager Lory who is at the HQ in Mississauga, Ontario and she will contact me in 1 week. A week later no call. Two weeks no call. I asked Veronica again and she said "Lory is busy and it takes one month for her to get back to you because there are MANY complaints that she is working on." Go figure, that is not what she said weeks back. Anyhoo, exactly one month later I called Lory's extension for the millionth time and left a long angry message about the issue stating I will contact the Better Business Bureau. Within an hour, Lory magically returned my call :D I forwarded her all documentation because she said she never heard of my case and no info was forwarded to her from Veronica! Ok so we communicated via email. She acknowledged that I was overcharged and that they owe me and said it will take about 6 weeks to receive a cheque. My membership was up August 31, 2017 and I cancelled in writing in June 2017. I called Lory again to confirm that I will be reimbursed (cause I dont trust any Fitness One employee) and lo and behold...Lory quit! (like most of the employees and the branches do...they last a few months and leave). I called for a few more weeks until I finally spoke to someone live and he assured me that my case was forwarded to eh "appropriate persons" and that they will contact me. I waited..called and left messages on various extensions 228 (still says Lory til TODAY tho she quit) 233 236, Customer Service, sent emails to Customer Service and no reply. Yesterday I received a letter from a collection agency re:Fitness One that I owe. Are they effen on CRACK! they know how to take your money but they ignore ALL complaints! The collection agency cannot do anything until their client tells them to stop or put a hold on the issue. I called FItness One today again and left a msg. I'm so sick and tired of them. Please...do not join this gym. They are unprofessional! It reminds me of a daycare without supervision!
They are criminal. market place did an expose on them and gym companies use auto payments to scam people out of an extra month or two of memberships when people close. I suggest you ask your bank if they have a fraud department or gather up all of your information and file a small claims case. It is only $25 bucks and they lose if they don't show up.
Lost Money
I live in Canada, everything that is being said about Fitness One is 100% true. I joined and I got their deal as they call it and when my contract was up I preferred to not renew. I tried to talk to someone at the gym but when I tried to they told me I have to call the head office in the states to get them to help me. Well, ... let me tell you I called numerous times and they NEVER returned my phone calls. Yes they steal your money and add interest on top of it.. they are liers and thieves.Their head office in Concord doesn't have a customer relations dept as I sent them an email as was suggested on their recording to contact them for help. I sent them an email and it returned to my inbox thesame day, so they don't even have such an email address as they said. Now they have sent the collection agency after me and they have added extra funds saying I owe them much more. Which infact they owe me money. How do we expose their devious unprofessional ways? How do we report them? I think we need other women to come forward and tell their complaints so we can expose Fitness One.
The complaint has been investigated and resolved to the customer’s satisfaction.
omg! can you please stop! you said enough!
NO! what is obvious is that blackirishteen has a big fat [censor] and is very frustrated!
ElenaS has a real problem here and you are malicious!
Sorry! My bad! English is not my first language!... anyway I don"t understand why are you rude! Probably because you didn't read carefully what I wrote...My contract ended in June 6th 2009. I paid every month including June...What money do I owe?
I have the same problem with them! I transferred my contract to a friend of mine in June 2009. In August 2009 I realized my debit card was suspended because I had insufficient founds.I wasn't expecting any charges so I had no money in my account. Fitness One was trying to get money from my debit after my contract was closed. At the same time they took money from my friend also. I had to pay $150 to my bank to renew my debit. I went to the gym. The manager there told me it was a mistake made by person who transfered my contract. And yet my contract is not closed. She told me she will do her best to help me. I tried to talk to her again. Every time she avoid me. Last time she told me she is not the manager there anymore and she just left. I spoke with someone else in their staff and I asked them if she is the manager. her answer was: "Yes she is! She just lied to you! She's doing that all the time!"
I gave up! ...but in January I received a message from a collector telling me I owe $131. I tried to explain, to call...no answer. They pass the problem from one to another. Because I wanted to protect my credit I paid. They were about to put me in bad credit!
I gave up again!...last Friday I received another massage from Sam Zebib who is an account representative and who announced me I owe $386! Again I called in several times, e-mailed...no answer
But this time I'm not gonna gave up again...I already filled a form at Ministry of Consumer Services! I will let you guys know what will happen..
I don't have any explanation for what is happening in this company...way are they still running this business? There is no customer service, no sobriety...I don't recommend Fitness One! and I'm for sure afraid to go to another gym ever!
I also 100% agree. This company and its franchisees are run by completely shameless crooks. But even if you cancel automatic visa payments and document everything ... they do NOT go away. They have the nerve to send collections agencies after you YEARS after you thought you had shaken the dust of Fitness One from your feet. This experience (ongoing) has made me NEVER want to join a gym ever again. My experience with this cheeky, galling corruption has been the Peter Street location in Toronto. I echo all the other negative comments and review statements I see on this site.
I agree 100%! I have a lot of complaints as well. To top it off their staff is rude and they change their hours as they please. Over the holidays they changed their hours so I couldn't go for 2 weeks...yet I still had to pay. The staff member said that it was not worth it for them to be open (this is the Peter street location)...well they still took everyones' money and didnt care that those people were still intersted in working out. Horrible gym, horrible staff with no customer service! stay away!
OMG... some thing is happening to me right now. They triple billed me & sent me to collections. Can you believe this organization. They are pathetic. There is no customer service, what so ever.
They don't return calls or emails. So what do we do, how can they continue to get away with this.
They owe me money & sent me to collections. My advice, cancel the automatic visa payments, that is what I am going to do!
Refund not received after 4 months
Last September ('07) I took advantage of the 10 day trial at Fitness One a the location near my home (2575 Danforth Ave) and joined on the payment plan deducting the monthly fee from my bank account. Five (5) days later, I decided I did want to join but chose to pay by credit card as it would save me money. The contract for the monthly payments wa...
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I had cancelled my account one year ago and paid my owing to them. Last month I got a call from collection to pay almost $300.00 because they have not cancelled my member ship and the manager who cancelled my membership was fired. And I don’t have a copy of cancellation. These people are very rip-off and I never would suggest any one to go to fitness one.
I cancelled my memebershiop after the 1 year contract in 2006. Now in 2010 Fitness One has sent me to collections for over $1000. They can not seem to find my cancellation form. Apparently seacrhing the web I found that I am not the only person who has been called from CSC collections agency for the exact same issue!
Hey guys...I actually worked in the Parkway mall location ( I know stupid me) for two weeks and guess what it has been 2 and half months and I have not gotten paid. This place is a huge scam. I honestly doubt they even have a head office. All they care about is money.
Whenever somebody new came to join the gym the manager George and the girl who stayed with them the longest (6 months because she is friends with the manager therefore he makes sure she gets paid) Wani will suck up to potential customers so much but as soon as the people join they dont care about their customers...they were having a package sale that included (specific nutrition plan according to YOUR fitness goals and fitness assessments regularly) but guess what the nutrition plan was 2 page instructions copied from the internet which is the same for everyone...and there are no fitness assessments...they could care less about you and your fitness assessment...
the entire 2 weeks I worked there all I got were complaints...people were getting overcharged...they werent getting their refunds...classes were getting cancelled (the gym wouldnt pay the instructors and when they asked for their pay checks the manager would yell at them and bully them) so naturally the instructors stopped coming...and then guess what they kept promising everyone that the instructor has exams and will come back soon...the class schedule changed EVERY single day...I know everyone thinks that it is so cheap so worth it but guess what by the time you are done with them you have payed double the amount that you would pay at an expensive gym...
If the staff do not treat you right then it is probably because they are not getting paid...All my friends who worked there at the same time as me and before have not gotten paid...In the beginning we were all like it is fine...it is not the customer's fault so lets help them out but honestly after a while you just cannot work hard for a place that will not appreciate you or pay you...also nobody is trained there...I was left on my own in my first day in the front desk...on my 3rd day I was opening and alone for another 5 hours...this goes for everyone else there...so if the staff are not able to give you any advise it is because they really do not know anything... most of the staff do not even know how to use the machines...the manager himself does not know how to use the equipment but he is really quick to judge others who do not know...he will try to sell personal training packages but there is only one personal trainer there who is also a instructor for some of their classes...anybody else there is not qualified to give you personal training...
Most of the customers do not want to deal with the manger George because he is such a bully...he starts screaming and is extremely rude to anybody who disagrees with him...He is so not qualified to be a manager at an all women`s gym...Most of the women there are elderly and immigrants who are not that good in English and they get scared of him really quickly...If the owner John ever wants his business to become successful then he needs to fire George first...get a manager who will talk to customers calmly...but i doubt the owner himself cares about his customers...all he cared about was sales...he will call everyday and ask how many sales were made...
I am so thankful to all the customers there for warning me and telling me to quit because I am not going to get paid...2 weeks is fine but more than that would be horrible...I am a student and I need the money badly but they could care less...All I got from the manager was excuses and now he does not even answer my texts...Shame on these people...
In my interview the manager told me that the first month I should not expect any sales because they will be training me on how to make sales since marketing background is not necessary...I was asked to make sales in my 2nd day...and when I lost a customer I got a long lecture from George and Wani along with rude comments about my inability to learn...well guess what I never wrote in my resume that I have sales background...and I cannot act like a robot like you too and lie to people without feeling any remorse...
In my 2 weeks I did not get ONE happy customer...
Please everyone DO NOT get a membership at this gym and even if you do then please pay CASH...DO NOT give your account information to them under any circumstances...they are fraud...
Also I hope nobody goes to work for them...you are not going to get paid...it is as simple as that...and even if you do get a check it will just get bounced...
BTW all there locations got closed except for the parkway mall one...the Dufferin one is not owned by fitness-one any longer...they sold it...
Hi I joined the Fitness One at Malvern location the end of July 2012, and the first week of September 2012 I go and find out they closed down the gym! Like I paid more than $200 for a full year, and signed a contract with me! I specifically asked them what happens if you close down or bankrupt when I joined to be safe, and they laughed and said not to worry at all! I am extremely disappointed with their service i have called many location and head office and have not received any info. I want me money back now, i am a student a $200 is alot of money for me. They called my phone everyday for 2 weeks asking me to join and they left many voicemails about their promotion, and its been less than a month since a joined and they CLOSE DOWN THE GYM WITHOUT ANY NOTICE or reimbursement. Somebody needs to take action of them and give us our money back. cant believe things like this can happen in our country.
contact the ministry of consumer affairs and file a complaint.. make sure you have documentation. What they are doing is illegal
http://www.sse.gov.on.ca/mcs/en/Pages/Fitness_Clubs_Rights.aspx - Know your rights.