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2.0 227 Reviews

Fitness 19 Complaints Summary

57 Resolved
170 Unresolved
Our verdict: When using services from Fitness 19 with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Fitness 19 reviews & complaints 227

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Newest Fitness 19 reviews & complaints

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12:54 am EDT
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Fitness 19 - deceptive business practices

Well, I have been reading these complaints abouit Fitness 19 and can't say that I'm surprised. I too was a victim of their deceptive business practices. I can't tell you how many times we were told that we were "Owners" of the club. But mysteriously enough, the company balked at putting anything in writing. Everything was carefully stated verbally that you...

Read full review of Fitness 19 and 8 comments
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6:00 pm EDT
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Fitness 19 awful company

I signed up for a new gym membership with Fitness 19 on June 7, 2008. I was told that my initial membership costs would include a one-time activation fee of $49 and the first and last month's dues at $17 per month, bringing the total to $83. All dues thereafter would be $17 per month. My contract stated that I would be charged on the 15th of each month, which I took to mean that on the 15th of June, I would be charged the $83. However, when my first credit card bill arrived, I was charged $100 (The $83 initial costs plus the next month's dues of $17). After analyzing the situation, I determined that my dues for the first "month" were actually for only 8 days, not a whole month. What I believe happened is they charged me $83 on June 7, $49 for my activation fee and $17 per month for what they told me was my first and last month's dues when in reality the first month was only 8 days from June 7-14. Then I was charged another $17 on June 15 for the next month, bringing the total on my credit card bill to $100. I am disappointed that they misled me like that. They should have been honest with me and claimed that the first "month" would only be 8 days or until the 15th of the month, or they should have charged for the next month's dues 30 days after June 7 when I signed up or prorate the monthly dues based on the June 15 date. Charging me on the 15th of each month doesn't make sense because if that's how they do it, then all new members should sign up on the 16th of each month to get the full month for the dues they pay and wouldn't it make more sense to charge on 30 days increments from the date each new member signs up? It is fairest to the customer that way. That is my main complaint.

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12:54 pm EST
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Fitness 19 cash customers /lack of area to work out

I am a cash paying customer. I have wanted to pay my dues for the whole year up front. I was told by the "bookkeeper" that they don't like to do that. So I started out with a 3 month membership, than again I wanted to renew with cash and again was given attitude about paying up front with cash. I am paying customer one way or another and do not wish to give out my account information to the gym.They want to run the bill each month from a credit card/ your checking account; however their is no security against identity theft. They leave their office door open with all the files in it all the time. It is doubtful that run a background check on the employees (which seem to change frequently). If you do not buy into their Personal Trainer gimmick and wish to be left alone to work out, you find the staff staring at you as if you are not wanted there. The suite they have rented is way to small for the number of members. The personal trainers take over any room left over so you have no where to stretch out properly before your work out. Members end up outside in front of the building warming up. I did like going to the gym, but Fitness 19 Staff could loose the attitude. It is doubtful I will renew.

PS They should clean the boogers off the changing room walls GROSS!

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jones1
, US
Mar 21, 2010 7:39 pm EDT

you know whats grosser? the people that PUT the boogers on the wall of the dressing rooms. SOME people are just plain rude and childish, that they wouldn't grab a tissue and expect people to clean up after they wipe their snot on the wall...

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10:56 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Fitness 19 lying to customers

The business tactics of this company are based on deciet and cheating the customers. They are only obessessed with increasing their client base population. When I first signed up for a membership, an obscene total was calculated. I asked the ower to reference a friend who was a member and had obtained membership at a much lower price. Shamefully, the owner adjusted the price to the MUCH LOWER price, nearly 100 less. The owner also talked about re-newing the membership and quoted me a price which was reasonable for the entire year. However, when time came, the money I had to pay just to renew was 50% more than what he had quoted me. When I called to speak to the owner, no could find them for over two weeks. Finally, after calling numerous times, I called and spoke to them and they denied ever quoting the price for the year's renewal. The owner said that they would write the informaiton down on the contract, however, when I reviewed it, the quoted lower price was never documented. It is a shame to see what this company is amounting to. Becareful and RESEARCH your facts and prices BEFORE even approaching this company.

Read full review of Fitness 19 and 4 comments
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lilmo
Coon Rapids, US
Jul 20, 2011 12:03 am EDT

OMG! I am currently trying to get the last of my 16 personal training sessions figured out because I'm moving, and guess what? SAME PROBLEM! No one will call back, you can't find the owner, he is never there. I finally went in after 3 months of calling, and the manager said he would call me back, one week later...NO CALL. When I went inm they said they lost my personal training contract and would figure it out and get back to me...this is 300+ dollars worth of training. Small claims court here I come

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CustomerServiceDept
Iowa City, US
Aug 29, 2009 4:47 pm EDT

I am sorry. For your troubles, I am authorzing some sex for you.

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watcher83
, US
Aug 29, 2009 4:46 pm EDT

I have been a member since it opened, and have nothing bad to say. If you pay attention to the polite sales people, everything seems pretty cut and dry. Can't find a cheaper option out there that offers as nice of a facility as they do.

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watcher83
, US
Aug 29, 2009 4:42 pm EDT

Must have been pretty hard to renew your 1 year membership when it came time, at a gym that wasn't even open when your complaint was submitted. Makes it tough to use up a year 3 months before it opens.

ComplaintsBoard
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11:19 pm EST
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Fitness 19 - employment

Employment seekers beware!!! Let me paint you the beautiful picture(s) that my husband and I were as "managers/owners" from our so called "friend" Owner of Fitness 19. For one, this company claims you are an "owner". .no money down but you get to OWN your own gym... NOT SO. you take a percentage of the net profit of the gym after the PYRIMID people are paid...

Read full review of Fitness 19 and 6 comments
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6:43 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Fitness 19 bad service

I signed up for a new gym membership with Fitness 19 on June 7, 2008. I was told that my initial membership costs would include a one-time activation fee of $49 and the first and last month's dues at $17 per month, bringing the total to $83. All dues thereafter would be $17 per month. My contract stated that I would be charged on the 15th of each month. However, when my first credit card bill arrived, I was charged $100 (The $83 initial costs plus the next month's dues of $17). After analyzing the situation, I determined that my dues for the first "month" were actually for only 8 days, not a whole month. Basically what happened is they charged me $83 on June 7, $49 for my activation fee and $17 per month for what they told me was my first and last month's dues when in reality the first month was only 8 days from June 7-14. Then I was charged another $17 on June 15 for the next month, bringing the total on my credit card bill to $100. I am disappointed that they misled me like that. They should have been honest with me and claimed that the first "month" would only be 8 days or until the 15th of the month, or they should have charged for the next month's dues 30 days after June 7 when I signed up. Charging me on the 15th of each month doesn't make sense because if that's how they do it, then all new members should sign up on the 16th of each month to get the full month for the dues they pay and wouldn't it make more sense to charge on 30 days increments from the date each new member signs up? It is fairest to the customer that way. That is my main complaint.

Read full review of Fitness 19 and 2 comments
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dlowery12
????, US
Sep 25, 2009 11:42 pm EDT

i currently work for them now and yeah...everything is completelty true 100% im a slave working 70+ hrs a week at minimum salary expected to give my life...for MINIMUM SALARY, with no say so in any direction --- which would make one non-exempt - RIGHT? its a pyramid scheme and they're all liers - they might as well work for wall street

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F
FFresno
Fresno, US
May 23, 2009 6:31 pm EDT

Fitness 19 is no better in Fresno, California. I cancelled my membership because it was my seocnd gym, and I never used it. That was months ago. I just received a letter from a collection agency for $106. When I called, the weekend sales manager was the only one there. He told me that it usually meant that I should have paid for the last month and they were collecting for that. I have no intention of paying the amound and want to warn everyone else to stay away from Fitness 19.

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3:43 pm EDT
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Fitness 19 - buyer beware: refuse to refund

I am new to the Rochester area and have had a membership at Fitness 19 for about 6 weeks. I am taking classes at the local university and found out my tution covers the university's recreation center. I went into Fitness 19 and spoke with Erhan Guler. He was ready to allow me to cancel my membership until he found out I had paid in full. He refused to...

Read full review of Fitness 19 and 35 comments
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Contact Fitness 19 customer service

Phone numbers

+1 (925) 327-1919 +1 (925) 935-1132 More phone numbers

Website

www.fitness19.com

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