Menu
Fit Factory Fitness
Fit Factory Fitness Customer Service Phone, Email, Contacts

Fit Factory Fitness
reviews & complaints

Learn how the rating is calculated

1.0 1 Review

Fit Factory Fitness Complaints Summary

0 Resolved
1 Unresolved
Verify
Is this your company? Claim it and get a lot of features. Read more
Get notifications about new complaints and reviews of Fit Factory Fitness. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Fit Factory Fitness reviews & complaints 1

Sort by:

Newest Fit Factory Fitness reviews & complaints

ComplaintsBoard
E
1:43 pm EST

Fit Factory Fitness Personal Training and membership

I asked my membership (Berlin) to be freeze in December/2021 and It wasn't. My personal treiner left in October/2021 and they did not assign a new one but charge me 8 more classes.

I spoke in personal with Jacob and made minute email about it:

-----

As we spoke on 01/06/2022. We agreed to:

Freeze mensal payment in December/21 did not work.

- I will not be charged in January.

Personal trainer with liam finished in October/21 and was charged 2 months after (8 classes) without having a personal trainer substitute.

- stop charging for personal trainer.

- I’ll use 8 personal trainer classes (paid) after February because of doctor recommended.

-----

Membership was charged again in January/22 and because of their lack of organization and communication I told them that I gave up 8 Personal training classes and wants the money back since it wasn't my fault. Email below:

-------

Kellie/Jacob,

On 01/06, I spoke in person with Jacob of the calls I made to complain about unacceptable personal training classes charges after Liam left without feedback. He agreed that it was wrong. I agree to freeze personal training classes and use 8 classes in February. I also told him about my request to freeze my membership account in December wasn’t done. He told me that he will ask to freeze in January without blocking my entry. I am not under the impression of anything. I remember everything we talked about and that is why I made a minute email on 01/08. I am bewildered by his email.

In January the personal training classes account was frozen. But the membership wasn’t.

I want to be clear that I changed my mind about using the 8 personal training classes in February and I want the unacceptable 8 personal training classes' money back. Because It wasn’t my fault for not being assigned to a new personal trainer. And I want back the one-month of membership account that should be frozen and It wasn’t.

And let me be clear. This mess started because of Fit Factory's lack of communication and organization.

-------------

Desired outcome: Please refund the one-month membership and 8 personal training classes.

Read full review of Fit Factory Fitness
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Fit Factory Fitness customer service

Phone number

416-900-0362

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Fit Factory Fitness?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Fit Factory Fitness Customer Service. Initial Fit Factory Fitness complaints should be directed to their team directly. You can find contact details for Fit Factory Fitness above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Fit Factory Fitness. Discuss the issues you have had with Fit Factory Fitness and work with their customer service team to find a resolution.