First Utility Customer Service Phone, Email, Contacts
First Utility
reviews & complaints

First Utility
reviews & complaints

1 5 2 1 First Utility
First Utility Customer Support Very Poor
0 Resolved
2 Unresolved
0% of 2 complaints were resolved
The company's complaint resolution process is ineffective due to poor customer service skills, lack of training and inefficient handling of complaints. There's no proper protocol, tracking or follow-up, resulting in unresolved complaints and customer dissatisfaction.
0% of 2 complaints were resolved
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First Utility complaints 2

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Newest First Utility reviews & complaints

1:05 am EST

First Utility No service

I made an application via website and nothing! When I contacted their customer service they said that my application was cancelled and that they were not able to supply to my house. I asked them to explain in details what was going on and what the reason was but they had nothing to say. Their rep said they'll contact me later but that moment I already knew they will never do that. I'm very disappointed with this company and would not recommend them to anyone.

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12:36 pm EDT

First Utility Bad customer support

I switched to First utility about a year ago but had some problems calculating my current consumption information, so I called their customer support in order to get some answers but it proved to be nearly impossible to get through voice mail. Once I finally managed to talk with representative of this company they couldn’t help me what so ever.

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Is First Utility legit?
First Utility earns 91% level of Trustworthiness

SAFETY NOTICE: ComplaintsBoard has analyzed First Utility and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%.

We found clear and detailed contact information for First Utility. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows First Utility website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

First Utility as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for First Utility have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up First Utility and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:
  • While First Utility has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 2 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
Our Verdict: First Utility is highly recommended company, but beware of poor customer service. Their 0% Resolve Complaints rating is a cause for concern. We advise using their services securely and reviewing complaints beforehand.
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First Utility contacts

Phone number

+44 192 632 0700


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