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First Premier Bank
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www.firstpremier.com
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1.8 181 Reviews

First Premier Bank Complaints Summary

36 Resolved
142 Unresolved
Our verdict: When using services from First Premier Bank with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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First Premier Bank reviews & complaints 181

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S
1:55 pm EST

First Premier Bank Chargea on my account that were not authorrized.

This unauthorized charge to my account appeared on November 14, in the amount of $65 . I called Premier and spoke with someone there who said they had no knowledge of such a payment posting. So, now I'm curious where my money went?!

Desired outcome: I want my money returned to my bank account

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S
3:17 am EDT

First Premier Bank I am being charged 50 and 100 dollars on 2 separate charges!

I just was getting my check in my bank and was charged twice within an hour of each other. I haven't used this account but to pay the program fee this is unacceptable i have bills to pay and mouths to feed yet. And you closed my account a month ago without any notification or reason for the closure please fix this problem and refund me the money as soon as possible

Desired outcome: 150 back in my account

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4:08 pm EDT

First Premier Bank Fees i didnt authorize and i didnt apply for this card

I have been charged for a processing fee I didn't authorize and I didn't apply for this credit card or this bank.

Desired outcome: Refund the fee

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2:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

First Premier Bank FPB CR card/bank

Starting from September 21, 2021 I have had six unauthorized dollars removed from my checking account! Money was taken from FPB CR Card internet withdrawal. Over $1100 removed from my checking! 9/12 $250, 9/21 $61, 9/21 $455.25, 9/22 $100, 9/23 $150, 9/24 $150. I'm really not sure what the hell is going on but this needs to be taken care of ASAP I will be going to my bank in the morning I also will be filing a police report

Desired outcome: Money returned asap

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5:03 am EDT

First Premier Bank Taking my money

Hello, My name is ivy and I notice that my bank account had $30.00 withdrawn from my account and I didn't know who it was from till I looked it up and this poped up and I had gotten a credit card from them about a month ago but why r they taking money from me if I didn't tell them and that was my rent money so I had to borrow 30 dollar just a min ago to put back in my account so my check want bounce… this don't look good and this is bad business can I please tell me what's going on then I went on my account and they didn't post the 30.00 to my account so what happen to it …I'm gone pay that card off and I don't want nothing to do with them … that's not right..

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C
6:12 pm EST

First Premier Bank FPB CR card process fee C13478820

My company's bank account got a charge from FPB CR card process fee C13478820, while nobody applied that. Is it a scam? or something? how can these guy access the

Desired outcome: return the fee

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R
1:02 pm EDT

First Premier Bank Debit to my checking account

08/31/2021 debit electronic debit FPB CR card VRU CUS195606725
DEBIT
$122.33 Processing
08/31/2021 debit electronic debit FPB CR card internet WEB195635580
DEBIT
$137.28 Processing
08/31/2021 debit electronic debit FPB CR card VRU CUS195707594
DEBIT
$159.87 Processing

I believe all of these charges were Made by Jennifer Evans
By: Roger Evans 08/31/2021 [protected]@hdmolding.com Debit electronic debit FPB CR card VRU CUS195606725
DEBIT
$122.33 Processing
08/31/2021 debit electronic debit FPB CR card internet WEB195635580
DEBIT
$137.28 Processing
08/31/2021 debit electronic debit FPB CR card VRU CUS195707594
DEBIT
$159.87 Processing

Desired outcome: Block card holder from future charges

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K
3:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

First Premier Bank "Pre-authorized payment to FPB CR CARD for INTERNET"???

On the morning of August 19, 2021 at 5:42am (Texas time) I received a notification on my phone stating that an amount of $30.00 was charged to my Ace Flare Card Account for a " Debit: Pre-authorized payment to FPB CR CARD for INTERNET". I don't recall such pre-authorization? May I please receive some info to withdraw pre-authorization and get refunded. Thanks!

Desired outcome: Please refund me my $30.00. I'm really doing bad financially. Thanks

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12:41 am EDT

First Premier Bank someone took out 95$ from my bank acct

i looked up my bank statement today and saw the following charges: procfec13470052 FPB CR Card CO ID [protected]
then a return mail fee service charge of $10, then a OD/NSF fees of $32. I do not even have a FPB account at all, and no one should have my bank account information as I do not share my account with anyone. This is a fraudulent activity and I will be reporting it to ALL the proper authorities!

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D
8:49 pm EST

First Premier Bank FPB Cr Card Internet charged my bank acct. 52.27 in Wich I didn't authorize

Yes I would like to know why my bank account was charged 52.27 from FPB Cr Card Internet. I have no payment due and it's not showing on my first premier acct as a paid payment... Please any information would be greatly appreciated

Desired outcome: I would like this resolved

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T
5:49 am EDT

First Premier Bank 67801

$60 was taken out of my checking account without my permission! What's really going on?

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L
4:38 pm EDT

First Premier Bank False banking info

I do not even have an account wit y'all and there were 2 $90 payments taken out of my account

Desired outcome: My money back

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J
12:19 am EDT

First Premier Bank Debit Card Charge

I have no / or never had a Credit Card with your company, yet $299.99 was debit from my checking account after my debit card was lost or stolen.
Would you please update your records to show this is a fraud and not a valid charge?

Desired outcome: Remove current charge, and stop any future charges

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A
11:34 pm EDT

First Premier Bank INTERNET FPb CR CARDWEB [protected] Withdrew funds from my bb&T accounts

That internet credit card continued to withdraw funds from my BB&T account, although my debit card was off, and even after changing password it withdrew again, now for the sixth times, I want a refund for the last process, and block any transactions in the future from BB&T bank to your bank, as i filed a fraud claim against it the other process, that happened today and still pending account number.
Thanks so much.
Mohammed

Desired outcome: Refund of 100$ and block any future transactions

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3:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

First Premier Bank Credit card offers

This company it's a total scam, Run a business here in America, of low income people and who they have not credit, they practice it's to scam people. After you pay $95 dollars to activate a credit card your credit card gets cancel for no reason, them they keep your money.
They hire the lowest scumbags to run the show, the little stupid who answers the phone cannot explain why and the problem. You go with this company you will get scammed. Return the money to millions of people who fall victim of this scam

Desired outcome: I want my money

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M
M
MissMMW
, US
Jul 06, 2021 2:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I get an advertisement every week or 2 from these guys, their fees are outrageous. Sorry this happened to you. When I get their advertisements, I just toss it in trash.

ComplaintsBoard
B
9:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

First Premier Bank Credit card

We are being charge a 100.00 a month and have been for a while and we just now caught on that it is being taken out of our account with out our permission again the do not have permission to do this it is an unauthorized transaction

Also our bank should not be linked to this account.
So the only way they would have gotten my bank card number was when I have made a payment. They did not have permission to keep my card number on file... so again another fraudulent misuse of our card.

Desired outcome: We want our money back they stole

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7:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

First Premier Bank I have had monies taken out of my account

I do not have, never I had an account with you but I am seeing you are taking money out of my bank account, sometimes these amounts are pretty high, like $500 or $600. I don't owe them any money and I want this to stop right away.
I will have to proceed legally if this does not stop. for example today they are trying to take $674 plus $439.

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M
11:44 am EDT

First Premier Bank Unauthorized charge

I had an unauthorized charge of $50.00 from my account. Could you please tell me what this is for ?

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3:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

First Premier Bank taking money from my checking account unauthorized

i would like my 120.00 back that you took without having permission you took the money on 4/6/2021 60.00 and 4/13/2021 60.00 i want my money back

Desired outcome: return my money

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11:09 pm EDT

First Premier Bank Bank account charge

We were charged $197.00 to our bank account on April 2, 2021. We didn't make this charge or authorize this. I am on disability and can't afford this.

Desired outcome: Refund this charge

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First Premier Bank Customer Reviews Overview

First Premier Bank, a leading provider of banking and financial services, is highly recognized for its comprehensive suite of services ranging from personal and business banking solutions to credit card offerings and wealth management. Throughout its years of operation, the bank has consistently received positive reviews from its customers, praising its diverse financial products, robust customer service, and commitment to meeting customer needs.

One aspect of First Premier Bank that stands out in positive customer reviews is its user-friendly banking solutions. Customers appreciate the bank's range of offerings, particularly its personal banking services, which include checking and savings accounts, loans, and credit cards. They also commend the bank's business banking services, with its cash management and lending solutions receiving high praise.

The bank's commitment to helping those with poor or no credit history has also won it positive remarks. As one of the largest issuers of Mastercard and Visa credit cards in the United States, First Premier Bank provides credit cards to those looking to establish or rebuild their credit. This effort to provide financial inclusion to underrepresented customer groups is an aspect that customers repeatedly commend.

Customer service at First Premier Bank is another area frequently highlighted in positive reviews. Customers have expressed satisfaction with the bank's friendly, responsive, and knowledgeable service representatives who are always ready to assist with any queries or concerns. This level of service, coupled with a strong commitment to customer satisfaction, enhances the overall customer experience at the bank.

The digital banking experience provided by First Premier Bank is also highly praised. With a secure and easy-to-use online platform and mobile app, customers can effortlessly manage their accounts, make transactions, and stay in control of their finances at all times. This emphasis on digital convenience has resonated well with the bank's tech-savvy customers.

In conclusion, while First Premier Bank continuously strives to improve and adapt to customer needs, its commitment to personalized banking, its focus on financial inclusion, and excellent customer service are aspects that shine through in customer reviews. The positive feedback serves as a testament to the bank's ongoing commitment to quality service and customer satisfaction.

First Premier Bank In-depth Review

In summary, First Premier Bank offers a range of financial products and services, with a focus on personal and business banking. They provide a user-friendly online and mobile banking experience, though their fees and rates may not be the most competitive in the market. Customer service is accessible, and the bank shows a commitment to community involvement. Below is a detailed review based on the provided headings.

Company Overview

Brief History: First Premier Bank has established itself over time as a reliable financial institution.

Mission and Values: The bank's mission and values are centered around providing exceptional customer service and supporting the communities they serve.

Service Area and Locations: They have a presence in select regions, offering services to the local communities.

Financial Products and Services

  1. Personal Banking: They offer a variety of personal banking options, including checking and savings accounts.
  2. Business Banking: Business customers can find services tailored to their needs, from accounts to merchant services.
  3. Loans and Credit Options: Customers have access to several loan products and credit options.
  4. Investment Services: Investment services are available, though specifics are not detailed in this review.

Customer Service Experience

Responsiveness: The bank is known for being responsive to customer inquiries.

Support Channels: Customers can reach out via phone, email, or in-person for support.

Customer Service Hours: They offer reasonable customer service hours, though exact times are not specified here.

Online and Mobile Banking

User Interface and Ease of Use: The online banking platform is user-friendly, catering to customers' convenience.

Mobile App Features and Functionality: The mobile app is functional, providing essential banking services on the go.

Security Measures and Privacy: They employ standard security measures to protect customer data and privacy.

Fees and Rates

Account Fees: There are various account fees, which may not be the lowest compared to other banks.

Loan Interest Rates: Loan rates are competitive, but customers should compare with other options.

Credit Card Offers: Credit card offers are available, with terms and benefits that require careful consideration.

Account Opening Process

Required Documentation: Standard documentation is required for account opening.

Approval Timeframe: The approval process is efficient, with a reasonable timeframe.

Initial Deposit Requirements: Initial deposit requirements are in line with industry standards.

Convenience and Accessibility

Branch Availability: Branches are conveniently located within their service areas.

ATM Network and Fees: They have an ATM network, with fees that are standard for the industry.

Online Account Management: Online account management is robust, allowing for easy access and control over finances.

Financial Health and Stability

Bank's Credit Ratings: The bank's credit ratings are solid, indicating financial health and stability.

FDIC Insurance and Safety Measures: Accounts are FDIC insured, providing an extra layer of security for customers.

Recent Financial Performance: The bank's recent financial performance has been stable, though specific figures are not provided here.

Customer Reviews and Testimonials

Positive Feedback: Many customers appreciate the personalized service and community focus.

Common Complaints: Some customers have expressed concerns over fees and rates.

Overall Customer Satisfaction: Overall, customer satisfaction is generally positive, with room for improvement in certain areas.

Community Involvement and Social Responsibility

Charitable Programs and Donations: The bank is actively involved in charitable programs and makes donations to support local causes.

Community Service Initiatives: They engage in community service initiatives, demonstrating a commitment to social responsibility.

Environmental Sustainability Efforts: Efforts towards environmental sustainability are part of their corporate responsibility, though specifics are not detailed here.

Additional Services and Benefits

Rewards Programs: Rewards programs are available to customers, offering additional benefits.

Educational Resources: They provide educational resources to help customers make informed financial decisions.

Special Offers for Account Holders: Special offers are periodically available to account holders.

Comparison with Competitors

Competitive Advantages: The bank's personal touch and community involvement are competitive advantages.

Market Position and Reputation: They hold a respectable market position with a reputation for customer service.

Comparison of Rates and Fees: Rates and fees are competitive, but customers should compare with other banks to ensure the best deal.

Pros and Cons Summary

Key Strengths: Community involvement and customer service are key strengths.

Potential Drawbacks: Fees and rates may be a drawback for some customers.

Final Verdict and Recommendations

Overall Impression: First Premier Bank is a solid choice for those valuing community ties and customer service.

Suitability for Different Types of Customers: It is suitable for customers who prefer a personal banking relationship and community-focused services.

Tips for Prospective Clients: Prospective clients should review all fees and compare rates before opening an account to ensure it meets their financial needs.

How to file a complaint about First Premier Bank?

Here is a guide on how to file a complaint or review about First Premier Bank on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with First Premier Bank in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with the company. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to assist users effectively in filing a complaint or review about First Premier Bank on ComplaintsBoard.com. Remember to focus on guiding users through the process.

Frequently asked questions (FAQ) about First Premier Bank

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Is First Premier Bank a legitimate bank?

Yes, First Premier Bank is a legitimate banking institution. It is FDIC-insured and is based in Sioux Falls, South Dakota, where it was founded in 1986.

Is First Premier Bank FDIC insured?

Yes, First Premier Bank is FDIC insured, which means that customers' deposits are insured up to the maximum amount allowed by law.

Does First Premier Bank offer nationwide services?

Yes, while First Premier Bank is based in South Dakota, it offers its services to customers nationwide.

What kind of banking services does First Premier Bank provide?

First Premier Bank offers a wide range of banking services, including personal banking (checking and savings accounts, loans, credit cards), business banking (cash management, lending solutions), and wealth management services.

"Is the First Premier Bank credit card legit?

Yes, First Premier Bank is one of the largest issuers of Visa and Mastercard credit cards in the United States. It offers legitimate credit cards, including options for those looking to establish or rebuild their credit.

Is First Premier Bank safe for online banking?

Yes, First Premier Bank uses encryption and other security measures to keep its online banking platform safe and secure.

Is First Premier Bank a good bank for personal banking?

First Premier Bank has a wide array of personal banking services and is generally well-reviewed by its customers. However, what constitutes a "good bank" can vary depending on individual needs and preferences.

Does First Premier Bank report to credit bureaus?

Yes, First Premier Bank reports to the major credit bureaus. This reporting is what makes their credit cards a good option for those looking to build or rebuild their credit.

Is First Premier Bank customer service reliable?

First Premier Bank has a dedicated customer service team. However, as with any company, experiences may vary. Many customers have reported positive experiences with First Premier's customer service.

What is the history of First Premier Bank?

First Premier Bank was founded in 1986 in Sioux Falls, South Dakota. It has since grown to be one of the largest issuers of Visa and Mastercard credit cards in the country.

Does First Premier Bank have physical branches?

Yes, First Premier Bank has physical branches, primarily in South Dakota. However, they also offer online and mobile banking services to serve customers nationwide.

Is the First Premier Bank mobile app secure?

Yes, First Premier Bank's mobile app uses several security measures, including encryption, to ensure the safety of its users' information.

What kind of loans does First Premier Bank offer?

First Premier Bank offers a variety of loan products, including personal loans, home equity loans, and business loans.

Does First Premier Bank offer savings accounts?

Yes, First Premier Bank offers a variety of savings account options to meet different customer needs, including regular savings accounts and money market savings accounts.

Does First Premier Bank offer investment services?

Yes, First Premier Bank offers wealth management services which can include investment services. They provide tailored strategies for individual, retirement, and business needs.

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First Premier Bank contacts

Phone numbers

+1 (800) 987-5521 +1 (605) 357-3002 More phone numbers

Website

www.firstpremier.com

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