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First Premier Bank
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1.8 181 Reviews

First Premier Bank Complaints Summary

36 Resolved
142 Unresolved
Our verdict: When using services from First Premier Bank with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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First Premier Bank reviews & complaints 181

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8:53 pm EST

First Premier Bank Unauthorized charge to my card...

In my statements I have a charge of 118.00 dollars from first premium bank when I have never open credit wit ur company how can I resolved this transaction to my ca te d n get all my refund back?

Desired outcome: Get full refund back

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4:28 pm EST

First Premier Bank withdrew money unauthorized

FPB took money directly out of my account. I am not a customer of theirs. I called them and said my bank would have to deal with it. looking online it seems this happens way more than it should. luckily we caught the fraudulent charge right away but still cost me 30 to stop the charge. My bank said it would be wise to reopen entirely new account since mine has been compromised. why cant they find the offender? should be easy to track the money, especially since i did a stop payment on it.

Desired outcome: need to repay my stop payment fee, and go after their customer that stile my money.

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8:12 am EST

First Premier Bank Money being withdrawn from my account

My name is Philip Buchanan I have been charged $105.00 on 2/14/21 and a $10 over draft was charged and today I was awakened by my phone letting me know I was being $110.00 dollars was taking out of my account and another $10 over draft fee was charged... why am I being charged? Can you please contact me ASAP please do we can resolve this issue4432431642

Desired outcome: Refund

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3:20 am EST

First Premier Bank Fraudulent charges from first premier bank by rotita

Two charges to my Bank Account. One for $103.00 on 2/25/21 and one for $100.00 on 2/3/21 which I did not make. Fraud...!

I have contacted my bank and indicated those charges were not mine and
that they are fraudulent. I visit the ROTITA website but will not visit it again. These two charges have created an inconvenience for me which has affected my monthly budget seriously. I am unable to pay certain bills which are auto deductions from my account and now overdraft fees will occur if these funds are not reimbursed to me ASAP.

Desired outcome: I expect reimbursement.

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9:15 pm EST

First Premier Bank Credit card

I am a nurse who was hospitalized in December. I had purchased the insurance company stage. I notified them and made a partial payment. Ialsowas ordered to not work where I was due to my e theme health problems.

Not only did this horrible business claim a late payment they claimed two and destroyed my perfect credit.

I have begged everyone of the following people-

To correct this abuse - to escalate it because it will destroy our ability to close on a home — no one cares at all - I paid for the insurance and they fraudulently are denying it.

Manager Jason ID 10039
Supervisor unit administrator Gary ID DM5
Lori Ann ID AD4
Rhonda 36113
Shauna ID 15827

I demand the fraudulent late payments be removed from credit asap and late fees.

This company has no customer service and commits insurance fraud.

I demand correction of this atrocity

Desired outcome: REMOVE FALSE TWO LATE PAYMENTS REPORTED REFUND LATE FEES

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7:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

First Premier Bank Fpb Cr Card Proc Fee

Why did I get charged a $40.00 fee to pay on my 1st Premium Bank Credit Card?

Or it may be on my Mission Lane credit card...again blindly charged a $40.00 phone processing fee.

Please contact me at 586.222.6249.
Thank you in advance Sincerely,
Carmella Logan.

Desired outcome: Return my $40.00

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1:40 pm EDT

First Premier Bank 50 unauthorized charge

My bank notified me your company tried to charge my account 50.00 I did not authorize. I have no idea why the charge was sent to my account and want you to stop trying to deduct money I havent released.

Desired outcome: 50.00 return

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12:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

First Premier Bank Closed Cards but could not give info or have a fraud time to contact

I have 2 cards, hardly ever use, since 2007, kept open to prevent credit score drop. I get a letter saying "potential fraud" associated with social or address, but could not give me details, nor let me speak with a security/fraud team member, stated that they did not take calls. No fraudulent charges were made, just an application came in with similar info? What if I had a roommate with same address? They told me the only way to keep my accounts is to send them copy of social security card, or taxes or W2, and driver's license. This is ridiculous, for a fraudulent application and could not tell me what it was. They did not put alert outside their company, which is odd. I should not have to provide copies of these, just close those cards and send new ones. They are about to ruin my credit with closed accounts, for "potential" fraud, an application, that you could not provide details for. I want new cards sent and correct this issue. I worked for years to build my credit up, for this fake, unprofessional company to ruin it over potential, but could not provide details. They are so worried about my credit security, but did not send alerts to credit company outside their company, makes no sense

Desired outcome: Send new cards without all that verification

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5:04 pm EST

First Premier Bank Bank card

First Premier Bank closed my card out. they closed my card out because I called my bank to stop a pmt on a pmt that came on my statement as web. pmt I didn't not know it was fist premier so then I made a pmt for $97. Then fax a letter and my statement to them on the 12/09/2020 and again 12/16/2020 they still closed it out and made my credit score go down 20 point. I gave them all the information they need and ask for and still didn't hear nothing back updated when I call its been over a month

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4:17 pm EDT

First Premier Bank Billing

First, let me start out by saying I have 9 cards I have never ever never been late for nearly 4 years with the current cards.
I signed this card to increase my score, I charged on it, the bill came in I paid the monthly...2 weeks after I paid it call came in very nice older man stated I never paid my bill — ooo yes did — drove home accrued my debit card called in paid the bill..
I keep a ledger book current of who when and how bills are paid.. Did not research why the pmt didn't go through..
Next month came the same thing again.. This time I researched it. When I called in to pay a very rude"[censored]" took my payment..
Next came the letter in mail of suspension, now im in [censored] mood.. I pay my bills something is wrong... I called in a very nice person who helped me. What I did was when I set up the acct the first time I reversed the last 2 numbers. I paid both months within minutes of getting the calls. The employee discovered what I did I don't get why they canceled me. It wasnt like I called up making excuses their employee saw how I screwed up.. I feel the [censored] flagged my account..
I'm sorry i'm a human I made a mistake... I wrote a letter sent snail mail, [ as this company has no email and no fax, that's lame.]
Explaining how I made the mistake and assured them this is corrected and will not happen again.. They did not give a damn,
So now my account is closed which has hurt my credit score dropped 7 points. And and on a 664 balance im still be charged 8.00 fee for something and 19.98 interest every month.. I will afford 100.00 a month to get this paid asap..
Dont sign up with this company! I have never written a review like this on any any business.. I am a business owner

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9:52 am EDT

First Premier Bank Setup payment with one bank they closed my account when they tried to debit another account on a electronic withdrawal autopay

My record shows i had already made two payments before they closed my account for isf. the account card was shut down due to fraud. So they had no reason to shut my account down. I have the recorded tapes to prove they were telling fibs and decided to close my account to destroy my credit. They even reported me late for one day, the next day and not 30 days over due! Fraud! something needs to be done

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6:28 am EDT

First Premier Bank They suckered me as well! Taking unauthorized payments! Then notice the different in dates on state compared to the real bank statements

$189.41 was not approved. I only authorized one payment of $45 and $30 payments one for each credit I have with them (2 accounts). Not only did they take my money the did it in a that makes me uncomfortable not to mention the world is in a crises and needs every bit. Anyways! Back to the complaint, after seeing money being deducted from my account that was wrong I immediately try to place a dispute on a"pending transaction". I was told no luck here wait till your monthly statement comes in the mail then dispute through letter! After reading ready the reviews I go back and look at my credit card payments. This is where it's really foul, I had to screenshot where it says my last two payments for the month had been posted for 45$ and $30 and didn't apply the 189.41 to either account. Definitely shutting all accounts down after fours years of hidden fees I was okay as long as I built credit. This however doesn't fly! It's STEALING!

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7:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

First Premier Bank Illegal interest charges

On April 18th, I closed two of my credit card accounts with First Premier Bank after several years of predatory charges. On April 18th, I instructed Premier Bank staff to withdraw the full owed balance on both of my cards [One ending in 6609 and the second ending in 7405] and close my accounts. Premier Bank card withdrew the balance on one card on April 20 and the second balance for the other card on April 21 even though I instructed them to do so for both accounts on the 18th of April. Premier bank card did this in order to try and let the balance owed accumulate interest on my second credit card account with them.

The charges on two separate days were therefore intentional and predatory. Therefore First Premier Bank structured the payments and drummed out erroneous interest charges to scrape more money from me as a customer. How can an account that was paid in full and closed accrue interest? First Premier Bank structured the payments and drummed out erroneous interest charges to scrape more money from me as a customer. I have attached proof of bank account charges that were done on two different days.

I have also attached phone call record that shows evidently that I called Premier bank card very early on the morning of April 18, 2020. This should help dispute their possible argument that they could not process the payment on that day. First Premier Bank delayed the processing of this payment intentionally. First Premier Bank card has been stealing money from its customers through predatory interest charges for a long time as is explained in my case here. I would like this balance of $2 to be removed from my account and the full amount I paid to be refunded back to me based on years of their predatory practices that i was not previously aware of.

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12:34 am EST

First Premier Bank first premier credit card scam charge

january 13th My bank statement has a $25 charge for some [censored] internet stuff related to this ncard somehow. I have not checked my card statements but please contact me so i can explain what i found. im looking on internet and im obviously not the only one who has had this problem. p.s. that $25 charge came with a $24 overtdraft fee. please see what you can do. my name is Marylynn but you can call me Sunshine if you get back in touch. thank you for your time

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9:31 am EST

First Premier Bank credit card

We have transactions on our checking that I did not authorize you to take . On 11/15/2019 $100 and on 12/112019 $50, I did not authorize you to withdraw from the checking account every month . Where did the money go and how do I get you to stop automatically taking it out every month ? I want to keep the card but not if your going to take money out of my account without my authorization.

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12:45 am EST

First Premier Bank credit card billing

My billing statement was on October 24th they sent out they call me on the 29th for my next bill for November 20th and said I had to pay that day when I had until November 20th to pay the minimum balance and did not get my statement in the mail so I did not know what I was being charged for I would think give the person a chance to get the bill in the mail before because I had 3 weeks to pay the minimal amount I would rather get the bill in the mail first because I have two accounts with them and made two payments on one account when that could have went to my other credit card payment I don't like when they call too early when it's just been when they had just sent out the bill 4 to 5 days ago that way I can have a chance to look at the bill

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8:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

First Premier Bank company took money out of my checking acct

I was checking my bank account online & noticed that on 10-15-19 this company took money out of my checking account twice. It was apparently an ACH transfer, but one was $14.24 & the other was $187.00! I have no idea how this happened & now am worried about all my money being stolen. My bank said the name attached to each one was Brandon Wallace, someone who I do not know. I have to fill out a form to dispute the charges, but in the mean time I have no idea if it's going to happen again. Tried calling the company & of course no one was there on a Saturday. Will keep trying to call, but I'm very busy. Anything ya'll can do, let me know. Thank you.

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10:50 pm EDT

First Premier Bank I paid this off and I don't want this high interest card.

I paid off my credit card and u recieved the payment . Now I recieved a bill for $67.88 I am not paying this bill. As soon as I paid this bill off I was done and cut up the card! Why would I want this card after I paid it off? The intrest is soooooo high. I know Im trying to build my credit back up but geez really? I tried calling today with NO SUCESS! Ur phone messages are dumb and didnt even get me an option of where I needed to be. It was hard enough getting H
here. My account # is [protected] I am also moving so if u need to contact me do not do it by mail just use my email [protected]@yahoo.com I expect a reply to this state u did recive this and I owe NOTHING.

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5:43 pm EDT
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First Premier Bank unauthorized charges and account activation

I did not authorize an account to be acctivated with First Premier Bank. 95 dollars was take out of my checking account, I demand the money be refunded to my checking account immediately or I will report this to the FDIC and Attorney General for fraud and persure with ALL legal action taken againt this bank. I have reported this to my bank as a unauthorized transaction and they are investigating this issue with the proper authorities.

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7:12 pm EST

First Premier Bank fps cr card internet

I paid for a different credit card and still haven't received it. I have a credit card with the bank but it's called total visa. This one wasn't called that I want my money back on the processing fee. But can't get ahold of them they were support to send my credit info to my email but it never happened with this new credit card. I'd advice be careful about have two types of credit cards but from the same bank.

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First Premier Bank Customer Reviews Overview

First Premier Bank, a leading provider of banking and financial services, is highly recognized for its comprehensive suite of services ranging from personal and business banking solutions to credit card offerings and wealth management. Throughout its years of operation, the bank has consistently received positive reviews from its customers, praising its diverse financial products, robust customer service, and commitment to meeting customer needs.

One aspect of First Premier Bank that stands out in positive customer reviews is its user-friendly banking solutions. Customers appreciate the bank's range of offerings, particularly its personal banking services, which include checking and savings accounts, loans, and credit cards. They also commend the bank's business banking services, with its cash management and lending solutions receiving high praise.

The bank's commitment to helping those with poor or no credit history has also won it positive remarks. As one of the largest issuers of Mastercard and Visa credit cards in the United States, First Premier Bank provides credit cards to those looking to establish or rebuild their credit. This effort to provide financial inclusion to underrepresented customer groups is an aspect that customers repeatedly commend.

Customer service at First Premier Bank is another area frequently highlighted in positive reviews. Customers have expressed satisfaction with the bank's friendly, responsive, and knowledgeable service representatives who are always ready to assist with any queries or concerns. This level of service, coupled with a strong commitment to customer satisfaction, enhances the overall customer experience at the bank.

The digital banking experience provided by First Premier Bank is also highly praised. With a secure and easy-to-use online platform and mobile app, customers can effortlessly manage their accounts, make transactions, and stay in control of their finances at all times. This emphasis on digital convenience has resonated well with the bank's tech-savvy customers.

In conclusion, while First Premier Bank continuously strives to improve and adapt to customer needs, its commitment to personalized banking, its focus on financial inclusion, and excellent customer service are aspects that shine through in customer reviews. The positive feedback serves as a testament to the bank's ongoing commitment to quality service and customer satisfaction.

First Premier Bank In-depth Review

In summary, First Premier Bank offers a range of financial products and services, with a focus on personal and business banking. They provide a user-friendly online and mobile banking experience, though their fees and rates may not be the most competitive in the market. Customer service is accessible, and the bank shows a commitment to community involvement. Below is a detailed review based on the provided headings.

Company Overview

Brief History: First Premier Bank has established itself over time as a reliable financial institution.

Mission and Values: The bank's mission and values are centered around providing exceptional customer service and supporting the communities they serve.

Service Area and Locations: They have a presence in select regions, offering services to the local communities.

Financial Products and Services

  1. Personal Banking: They offer a variety of personal banking options, including checking and savings accounts.
  2. Business Banking: Business customers can find services tailored to their needs, from accounts to merchant services.
  3. Loans and Credit Options: Customers have access to several loan products and credit options.
  4. Investment Services: Investment services are available, though specifics are not detailed in this review.

Customer Service Experience

Responsiveness: The bank is known for being responsive to customer inquiries.

Support Channels: Customers can reach out via phone, email, or in-person for support.

Customer Service Hours: They offer reasonable customer service hours, though exact times are not specified here.

Online and Mobile Banking

User Interface and Ease of Use: The online banking platform is user-friendly, catering to customers' convenience.

Mobile App Features and Functionality: The mobile app is functional, providing essential banking services on the go.

Security Measures and Privacy: They employ standard security measures to protect customer data and privacy.

Fees and Rates

Account Fees: There are various account fees, which may not be the lowest compared to other banks.

Loan Interest Rates: Loan rates are competitive, but customers should compare with other options.

Credit Card Offers: Credit card offers are available, with terms and benefits that require careful consideration.

Account Opening Process

Required Documentation: Standard documentation is required for account opening.

Approval Timeframe: The approval process is efficient, with a reasonable timeframe.

Initial Deposit Requirements: Initial deposit requirements are in line with industry standards.

Convenience and Accessibility

Branch Availability: Branches are conveniently located within their service areas.

ATM Network and Fees: They have an ATM network, with fees that are standard for the industry.

Online Account Management: Online account management is robust, allowing for easy access and control over finances.

Financial Health and Stability

Bank's Credit Ratings: The bank's credit ratings are solid, indicating financial health and stability.

FDIC Insurance and Safety Measures: Accounts are FDIC insured, providing an extra layer of security for customers.

Recent Financial Performance: The bank's recent financial performance has been stable, though specific figures are not provided here.

Customer Reviews and Testimonials

Positive Feedback: Many customers appreciate the personalized service and community focus.

Common Complaints: Some customers have expressed concerns over fees and rates.

Overall Customer Satisfaction: Overall, customer satisfaction is generally positive, with room for improvement in certain areas.

Community Involvement and Social Responsibility

Charitable Programs and Donations: The bank is actively involved in charitable programs and makes donations to support local causes.

Community Service Initiatives: They engage in community service initiatives, demonstrating a commitment to social responsibility.

Environmental Sustainability Efforts: Efforts towards environmental sustainability are part of their corporate responsibility, though specifics are not detailed here.

Additional Services and Benefits

Rewards Programs: Rewards programs are available to customers, offering additional benefits.

Educational Resources: They provide educational resources to help customers make informed financial decisions.

Special Offers for Account Holders: Special offers are periodically available to account holders.

Comparison with Competitors

Competitive Advantages: The bank's personal touch and community involvement are competitive advantages.

Market Position and Reputation: They hold a respectable market position with a reputation for customer service.

Comparison of Rates and Fees: Rates and fees are competitive, but customers should compare with other banks to ensure the best deal.

Pros and Cons Summary

Key Strengths: Community involvement and customer service are key strengths.

Potential Drawbacks: Fees and rates may be a drawback for some customers.

Final Verdict and Recommendations

Overall Impression: First Premier Bank is a solid choice for those valuing community ties and customer service.

Suitability for Different Types of Customers: It is suitable for customers who prefer a personal banking relationship and community-focused services.

Tips for Prospective Clients: Prospective clients should review all fees and compare rates before opening an account to ensure it meets their financial needs.

How to file a complaint about First Premier Bank?

Here is a guide on how to file a complaint or review about First Premier Bank on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with First Premier Bank in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with the company. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to assist users effectively in filing a complaint or review about First Premier Bank on ComplaintsBoard.com. Remember to focus on guiding users through the process.

Frequently asked questions (FAQ) about First Premier Bank

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Is First Premier Bank a legitimate bank?

Yes, First Premier Bank is a legitimate banking institution. It is FDIC-insured and is based in Sioux Falls, South Dakota, where it was founded in 1986.

Is First Premier Bank FDIC insured?

Yes, First Premier Bank is FDIC insured, which means that customers' deposits are insured up to the maximum amount allowed by law.

Does First Premier Bank offer nationwide services?

Yes, while First Premier Bank is based in South Dakota, it offers its services to customers nationwide.

What kind of banking services does First Premier Bank provide?

First Premier Bank offers a wide range of banking services, including personal banking (checking and savings accounts, loans, credit cards), business banking (cash management, lending solutions), and wealth management services.

"Is the First Premier Bank credit card legit?

Yes, First Premier Bank is one of the largest issuers of Visa and Mastercard credit cards in the United States. It offers legitimate credit cards, including options for those looking to establish or rebuild their credit.

Is First Premier Bank safe for online banking?

Yes, First Premier Bank uses encryption and other security measures to keep its online banking platform safe and secure.

Is First Premier Bank a good bank for personal banking?

First Premier Bank has a wide array of personal banking services and is generally well-reviewed by its customers. However, what constitutes a "good bank" can vary depending on individual needs and preferences.

Does First Premier Bank report to credit bureaus?

Yes, First Premier Bank reports to the major credit bureaus. This reporting is what makes their credit cards a good option for those looking to build or rebuild their credit.

Is First Premier Bank customer service reliable?

First Premier Bank has a dedicated customer service team. However, as with any company, experiences may vary. Many customers have reported positive experiences with First Premier's customer service.

What is the history of First Premier Bank?

First Premier Bank was founded in 1986 in Sioux Falls, South Dakota. It has since grown to be one of the largest issuers of Visa and Mastercard credit cards in the country.

Does First Premier Bank have physical branches?

Yes, First Premier Bank has physical branches, primarily in South Dakota. However, they also offer online and mobile banking services to serve customers nationwide.

Is the First Premier Bank mobile app secure?

Yes, First Premier Bank's mobile app uses several security measures, including encryption, to ensure the safety of its users' information.

What kind of loans does First Premier Bank offer?

First Premier Bank offers a variety of loan products, including personal loans, home equity loans, and business loans.

Does First Premier Bank offer savings accounts?

Yes, First Premier Bank offers a variety of savings account options to meet different customer needs, including regular savings accounts and money market savings accounts.

Does First Premier Bank offer investment services?

Yes, First Premier Bank offers wealth management services which can include investment services. They provide tailored strategies for individual, retirement, and business needs.

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Contact First Premier Bank customer service

Phone numbers

+1 (800) 987-5521 +1 (605) 357-3002 More phone numbers

Website

www.firstpremier.com

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