The complaint has been investigated and
resolved to the customer's satisfactionResolved First Option Mortgage — Awful company
resolved to the customer's satisfaction
First Option Mortgage RAISED our fees at closing with NO notification or authorization. We were told by Josh Fitzwater to close the loan and he would see what he could do.
In the beginning we were told we would have fees of $2, 600. All fees and schedules were listed in all the documentation that we signed. How ever the day we were to close we were asked to resign documents with higher fees totaling over $8, 000. This company tried to tell us they were a good company that they were not a broker and that they are a bank. So we felt like we made a good decision. I should have known when we went in to the appointment at 8888 Keystone Crossing, Ste. 900 Indianapolis, IN 46240 that we were about to be taken advantage of. I have closed on several loans in my 20 years of home ownership and I was not about to let them do this to me and my family.
We never ended up closing on this loan at First Option Mortgage. I would suggest if anyone decides to refinance or buy a home to consult with your local bank or credit union. BANKS AND CREDIT UNIONS DO NOT CHANGE FEES AT CLOSING. Further more I found out First Option Mortgage is a Broker according to the Secretary of the State here in Indiana. They wasted our time and money that we paid for an appraisal out of our own pocket. The appraisal First Option Mortgage had done we could not use because our home was over appraised by them by over $10, 000 and the bank said they could not use it. If we would not have listened to the loan officer from First Option Mortgage and just went with our bank it would have been the much better choice.
I am very thankful we did not close on that loan...