First National Bank [FNB] South Africa
reviews and complaints

Good Afternoon
At the beginning of 2016 I, Janet Leverington (Business Keyframe Media), stood surety for a business loan for my son, David Leverington.
He has a business called Above & Beyond Productions Acc No: [protected] and at that time had an overdraft of R200000. We applied for a business loan acc no: [protected] of R300000 and his overdraft was reduced to R50000. I ceded life policies of mine to the value of R300000.
At the end of 2016, I was allowed to cash in my policies and put R224328(balance of business loan) on a 32 day acc and was paid out the difference on the 14/12/16.
Again, at the end of 2017, my surety was reduced to R164000 and I could cash the balance.
And again, at the end of 2018, business loan balance was R100000 and I was paid out the difference.
Now the business loan balance is about R33000 and now all of a sudden, they will not release the difference of my 32 day acc (R100000), saying I am now liable for his business account and overdraft!
I really am not happy as I am battling financially myself and need funds urgently.
I cant see how I was allowed to draw funds for 3 years in a row and now all of a sudden, the answer is no!
I would really appreciate a response in this matter as soon as possible.

Regards
Janet Leverington

The last 2 days I have been on the phone trying to get a bloody paid-up letter for an account that was handed over an then closed. I have been given 13 different numbers to get through to the cheque account collections department and yet I haven't had any luck! This is a disgrace. Your moto is "How can we make your banking easier" the worst moto you can have! How difficult is it to give me the damn letter I am requesting?

Good day,
I don't like to complain on public groups, however, I feel I need to share what happened to me and I will only share the facts. The reason for sharing is because I believe in honesty, integrity and keeping your word.
FNB approached me to move my FNB home loan to them and one of the carrots they use is by saying you will get 50 % free eBucks equal to your first instalment paid into the new home loan, after the 2nd instalment eBucks will credit your eBucks account. After the 2nd debit order went of my account, I enquired why I have not received the ebucks and they said they will find out why it has not been paid out yet to me. I have continuously followed up with no luck.
Fast forward, the 4th deit order have already gone off, no ebucks yet. I have all the communications email between myself and FNB on record. This is false marketing then, how can FNB advertise this and not live up to it? If I, as a consumer, fail to make a payment towards the bank, will they patiently wait for 2 months+, not add interest, etc? Not a chance! Then why must we as loyal consumers be treated like this? I am a private client and this is what I get.

My name is Kingsley muntemba and am from Zambia I bought a computer box from kings auto spares (PTY)LTD in south africa address othobothini area, jozini, jozini, kwa-zulu, natal, 3936, south Africa tel:(+27) 62-902-8010 I paid R2755 at first were R500 was shipment fee via TT FNB to one Mr Samuel Solomon bank details

Kings auto spares (PTY) LTD
account no:[protected]
Branch code: 250655
Swift code: FIRNZAjj896
Amount: 2755 rands
Reference: INV 69860

After Paying I was told to pay another amount of R1250 as insurance to NJM logistics a company they claim is a transport company but was paid through kings auto spares again via TT MY account details are

Kingsley muntemba
Account no: [protected]
Kabwe branch
Zambia

Up to know his not responding so help me to retive that money inclusive the 68 USD I SPENT AS TT FEES PLEASE HELP ME MY CELL IS +26 [protected]

I have been contacted first by Mohamed Mansour complaining that he has been Exiled from Egypt and now living in Saudi Arabia. He asks for Business Plan and after Signing my Non Disclosure Form I forward him the Deck for my Company. He responds with MOU to invest $15.6 Million of his funds for 49%. We counter with expanded financials and Modified MOU for 20%. He Accepts and Signs MOU. He then says he as Deposited the Funds in First National Bank of South Africa. A day later we get email from Mr. Lee Mhlongo supposedly the Manager at the FNB Bank.

Claiming he has Funds to invest in my company of $15.6 Million USD that he had on deposit securely with First National Bank of South Africa. Days later I am contacted by Lee Mhlongo directly with Account setup information to transfer Funds. He admits having copy of Signed MOU for 20% and $15.6 Million We go through proper bank Procedures after emailing Mr. Mhlongo and the account is setup. Account Number and PIN Code and Password. The Email gives me instructions to transfer up to $5 Million only per transaction.

As soon as successful Validation of Balance with Screen Shots and Initiate the Transfer Mr. Mhlongo comes back saying Authorities (3) have frozen the account in order to Validate Beneficiary. Scans of Passport and Driver LIcense are sent along with Picture. They then contact me 2 days later to say #1 Fly to Johannesburg to Validate me, or #2 HIre A 3rd Part for $7000 to act on my behalf. We login to the Bank and still see our funds. The Wire Transaction done is still mark held. Mr. Mhlongo notifies me ( lee.mhlongo@resident-za.co ) that I have 3rd Option to receive ATM Card and once activated at any registered bank that this will activate the Main Bank Account as well.

This is where due diligence pays off the Email Address comes up several times as Invalid. Logging into Bank the Contact Customer Card fails too. Searching SCAMS we find your site.

Good day, I have been dealing with FNB forex for over 3 months with an absolute shocking customer service experience. I need an assistance to transfer funds overseas. I have lodged my complaint with FNB forex department (reference number or case number 1919562). They came back to me and requested the documents. I haven't geard from them for over a week. They don't reply with the confirmation if they received the documents.

I have sent the bank statement of mine to show that the funds were received.

Please advise me how do I proceed with the transfer and what other paperwork FNB needs from me. As I stated earlier this issue has been going on for 3 months with no future prospects for resolution. I just got referred back and forth from one department to another. As soon as I start communicating with Forex department, they send me to non resident department. I am overseas at the moment and that made matters worse for face to face communication but it should not be an excuse for FNB to treat their customers this way. I would like to get a clear vision of what my steps are, what other paperwork is required of me and how I can repay that money to my mom. It is our family hard earned money, we didn't steal it and it is not ill gotten money. Why can't we send funds as per normal world's civilized banks procedures? I understand there are regulatory rules involved and if we only had known what we are required to do and got directions from FNB.

Looking forward to hearing from you and desperately hoping that this matter will be expedite as soon a matter of urgency .

Kind regards
Elmira

I am very unhappy and disappointed with FNB.

I have had to organize a debt consolidation loan with Standard Bank in order for me to pay off my debts and still try to survive each month.I did not want to do sequestration etc whereby my debtors would probably not even see the amount I borrowed back, let alone the interest.

FNB were unable to send me the settlement letter I requested and therefore had to use a statement for Standard bank to approve and pay.They paid R30800 into my credit card and was told this morning that R4326.62 is still outstanding before the account can be closed, which Standard bank will not do.

I have had my FNB credit card for less than a year on straight facility and asked if there is early settlement discounts or reduced rates/interest for someone in my position? I was just told no & that I'd need to pay the R4326.62, which I am unable to do so!?

Please can someone assist me here, baring my financial situation in mind etc

When I opened my account I supplied all the FICA requirements as requested. I am now continually receiving statements with address details that are not mine. When I query this, I am told I must go to a branch to have it changed. What I want to know is, where did they get the details they are using from and as I have already supplied all the relevant details to have my accounts opened, why must I be inconvenienced because of their incompetence, and where did they get the details they are using? I have been asking this question through telephone calls, emails, twitter and FB platforms, and they either promise to call back and never do or just plain don't respond at all! I am utterly disgusted, there is never any consequence for poor service because there is no way to escalate a complaint to any senior management level!

I visited the Campus Square branch in Auckland Park this morning where a queue had formed waiting for the doors to open. On opening the doors, the customers were met by a bank employee, who proceeded to question each one on the reason they were at the branch and then issued them a service ticket.
I find the way that FNB customers are being treated at the branch disgusting and I am highly offended at having to explain myself before being granted access to be served, will queueing like cattle in the mall passage!
Why not make banking at a branch by appointment only then, if your really don't want your customers at the branch?

I want to report one of your clients Venessa Murray [protected] dont work her mothers husband open an account on her name even received credit card he is not imployed Francisco George [protected] Homan and opened one for himself too.he did not pay a previous loan by FNB and now got a premium cheque account? How is this possible how do some people is declined and they get accounts. Most probably because his father pays money in R35 000 withdraw transfer to Brandon Homan that also dont work then withdraw again and give back to father Jan Homan. to seems like he get a salary.he only do thatch roofs no permanent income.He take out phone contracts at Telkom and cell c.expensive phones and laptops and sell phones. on venessa murray.s name wich dont work.just stay with Francisco get sassa for son.his stephdaugther stays with them.and is not working?He will receive money from a customer for thatch roofs.pay venessa overdraft he is using.then apply for a loan this end of month. Someone inside first national Bank Randfontein helps him.pay him something from loan.for aproving it.nobody can pay back loan no fix income. He transfer or pay randomly money from sons account Brandon uses the kids accounts to get overdrafts and loans.and soon plan to take big loan end of July.He aranged with dad Jan Homan to pay 35 000 for few mnths that it seems like salary is paid.hw transfer or withdraw to venessa.s capitec then to Brandon Homan.then back to father Jan Homan. and change banks. Soon you will loose big amount that will be applied by FNB Randfontein.
I want to keep anonomous please keep the information i give you private. No information..

Dear Sir
My Credit card was hacked and fraudulent activity regarding close on R7000 happened when I was in Thailand at the end of MARCH. It is now MAY and I have not has any information regarding this theft.
There was immediate great service re fraudulent activity on my credit card in that it was blocked and stopped.
A new credit card as well as my cheque card which had expired was then couriered to me overseas. Very good service to receive a new card very promptly overseas where I am presently. Thank you for that. I have however not been informed re the investigation of the fraudulent activity OR reimbursed the amounts withdrawn fraudulently from my credit card account. This is disappointing to say the least. Unusual for FNB as far as my experience is concerned.
I would very very much appreciate, as it is now a month and a half later and I feel I have been very patient, that I receive SOME INFORMATION regarding this matter.
Thank you
Jane

Over 1 month ago we applied for a new home loan. With fnb taking so long with application, we lost our cash buyer on existing home.

We then cancelled and took everything off market, and made sure we qualified with fnb first completely before going down that road again. Weeks afterwards, we finally received confirmation from braam kruger (home loans specialist) that all approved and all he needed was the otp to conclude the deal. There was gaps of no communication, road shows that we as clients were not told about, etc. Etc.

So we placed our home back on the market and immediately received another cash buyer. Again they took so long that we lost the cash buyer. We immediately received another buyer who in 4 days (including easter weekend) received confirmation from 3 banks that approved (including fnb! And had their valuations done on our property.

Here we are again 7 days! Down the line after submitting otp, and no response at all! We even cc the manager in, a d naidoo, and they did not even have the decency to contact us! Every single day promises are made as to what is going on and no-one seems to care about our application.

Disguisting service of a client over 20 years, we are moving all we have to another bank, we are just fed up to the maximum! Promises, promises and no delivery!

Its horrible to complain about your bank like this after 20years, shame on them!

Morning I don't have a complaint just concerned about what I've heard that fnb is going to blocked our forex accounts from withdrawal am I right can you please assist me on this please Thank You in advance.I hope to hear from you soon and I'm really happy all the years that I'm with fnb now I'm just concerned about what I hear might possibly happen

Good day,

A while ago I made a few purchases on my debit cheque card and I knew there was availeble funds to make these purchases because I immediatly received notification via sms and of the remaining balance. A few days later when I checked my account it was in a debit balance of over R450.00. the purchase that was made days before was only deducted days later by the shops, which FNB allowed, and when I enquired at the call centre the consultant of the Private bank client service sad it happens to a lot of poeple and that she will investigiate at the reversal department and give feedback.
FNB further charged me exorbitant amounts off small purchases and for not having funds in my account, their charges went over R600.00. My current balance is -R1, 139.22 in debit.
On 21/02/2019, I followed up with Private client services and have received no feedback till date hereof.
This is unacceptable that FNB can steal from me and try to validate the reasons. I had money that's how I could purchase goods and they send notifications that the money has gone off, but later allows the shops to take more money.
Where does my money go when I received notifications and remaining balance
I want some answers and a reversal of their day-light robery charges or I'll take my personal and business account elsewhere.

Fawzia Charles
ID: [protected]
[protected]

I received an sms stating a debit order from Egoli that I agreed to on the phone wi go out my account, I agreed to no such. We need to stand against banks allowing this to happen. They don't protect us. Banks are not on our side.

Why must we let the debit order go through? Why must we get charged to reverse? Why?!

Please South Africa lets take a stand. LETS TURN AGAINST ILLEGAL DEBIT ORDERS. We work hard for this money

I received this message yesterday.
Your egoli rewards 135.00 debit will bill on 31 jan as sold to you by dialler comm ref tbdialc*myidno#190131. Reply cancel to stop or call [protected]
And guess what they debited my account, what I want to know is where do they take my details as I never gave any1 my info.
And I want my money back as it is as they are aware as a bank that many customers are affected but they don't do anything about it...

On 30 January 2019 I got an sms from a company called Egoli. They stated that they are going to deduct R135 from my account on 31 January 2019. I have never heard nor done buisness with this company and they also have my ID number on the sms. This is not the first time I got such an sms. On 23 November 2018 I got an sms from a company called Mzansi4more and they claimed R109 from my FNB account on the 30th of November. FNB did reverse the bill though.

An amount of R2000 has been transferred from my account with a transaction charge of R70. I called FNB Loans who transferred me to Fraud who transferred me to Debit card order reversals, who transferred me to collections, who hung up on me.
Apparently this was a forced collection transaction but they are unable to reverse it. I have no agreement with any credit provider to debit from the FNB account. I have not taken any loans with FNB.

ID: [protected]

Could you kindly assist in reversal of this account.

Opening up a business account has been one of the most difficult things to do through this bank, firstly get my business name wrong that I have submitted.
Then I received a message saying my business documents have been successfully loaded and will be contacted soon. Now the account is on hold because "they" say the documents have not been received.
That was on the 16-Jan-2018, today is the 21-Jan-2019 and nobody has been in contact with me...
Then dealing with your staff is an even worse nightmare as nobody is willing to assist, just forward the calls and telling me who else to call.

Honestly if you going to open a business account, use another bank, rather ! You'll save yourself time and effort. . .