1st for Women Insurance
reviews and complaints

Received a personal phone call from an agent for and on behalf FIRST FOR WOMEN INSURANCE COMPANY (M1998004804), and she immediately went to first name basis! I am sorry, you buy my information, you disregard the POPIA act and then you go on a first name basis?

Basic common telephone etiquette: When you make a personal call, you are on a first name basis with the person you are calling and when you make a business call i.e. selling any product etc. you address the person on their surname and you introduce yourself, ask if it is a convenient time (seeing that it after 5pm) and then state the purpose of your call.

When you are asked multiple times where the caller got your information, you better not state that someone must have made a typing error. How on earth did someone make a typing error if the caller was on a first name basis?

Just because I am proud member of the #LGBTQIA+ community and identify as He/Him/His DOES NOT give you the right to harass me nor invade my privacy after hours nor show complete disregard to my Human Rights by implying being a member of the LGBTQIA+ community that I automatically identify as female.

On Monday I submitted a claim for my fridge which was struck by lightning on Saturday evening. It’s been over 48 hours now and I haven’t heard anything from the assigned consultant. Yesterday I called and I was assured that I’ll be contacted by 5pm however I’m still waiting.

All my monthly groceries, purchased on Saturday went off by now.

I’ve been paying all my premiums each month for years.

This is unacceptable.

Very very poor service!

First for women is not first for us women, they're First for THEMSELVES! They take women for absolute fools !

I had a break in at my house, my car and home content is insured, well "supposedly " I've been with Ffw for YEARS. I did not have receipts as I bought it years ago. Because of this they paid out what I paid for it years ago, on top of that, the excess was over R2000 wich makes it even more impossible to replace ! I was told over a recorded phone call receipts doesn't matter, not everyone keeps receipts after a long period of time.

I'm very disappointed, I can't afford to replace what was stolen. Insurance companies are supposed to pay out replacement value of today, not prices I paid 3-5 years ago.

I've been with them for almost 10 years!

I received the rejection letter today in the morning the worse part the assossor haven't see the problem or damaged of the couch but he just decided to reject the claim. I was not expecting money I wanted the couch to be fixed because we can't used that one couch. I felt I have been discriminate by the assessor because I am black women and it's not the first time I get rejected. I'm very very disappointed and hurt I have been with first for women insurance since 2020 till today I get rejected letter... I mean how can you reject something that you haven't see by your own eye... I will look for other insurance and I will never recommend anyone to join first for women insurance... I'm deeply hurt

I have a debit order that runs monthly on the 21st and was debited yesterday without my knowledge, only to find out today when I am filling petrol that there’s no money on my acc. This is happening now for the second time where I get debited 3days before my salary date and I clarified this previously and didn’t expect the same mistake. I have been on call now for over 40mins where I was advised that the money will be refunded In 10mins and now I am told so and so manager is not available on weekends. What a shame on me now at the petrol station, my day plans crushed. Never mind the airtime I am spending holding this call where no one is showing, I asked for team leader or manager and they still hunted for over an hour.

I submitted a claim in november, nothing has been done. I keep on phoning first for woman and then I must hold on for someone to attend to me, then after an hour and half after holding I dro the call for my airtime has ran out. They fast to expect me to pay my installment but where is the service... Non existing! I'm a pensioner and where do they think I must get so much airtime to follow up on my complaint claim... This is the poorest service level guys be careful for first for woman... No assistance. And this for my 1st claim after 10 plus years of loyalty. Paying my installments monthly

My Partner was involved in an accident, someone did not stop at a traffic light and drove into her car (back). All required documents were submitted and First For Women sent unprofessional investigators who are going around my Partner's work place asking just anyone about her and telling people they are investigating about her; not even at least asking Management!.

Response emails are not as nice as when First For Women is telling you about their product and how they are there to assist when you need assistance.

It so disappointing to see how you deal with your client when in need of your assistance.

Good Day

I was in an accident on 03.11.2022.

The 3rd party will be paying for the claim.

I have been speaking to 4 different people about a NO CLAIM LETTER since 04.11.2022 but up until today they have been trying to send but i am not receiving it.

I have given different email adresses but nothing is coming through.

I so disappointed with FFW that i am now thinking of changing to a diff insurance company.

My car cannot be fixed unless i have that letter.

PLEASE HELP!

[protected]@wellnesswarehouse.com

[protected]

Submit claim on App on 24 October. 2 days later first contact via whatsapp with assessor. Assessor askes for all the same photos as already submitted on App. On App and on Whatsapp mentioned Panelbeater I want to use, but I also submit alternative Quotation that I have also obtained on App and to assessor. Assessor decides to ignore me and pics panelbeater of the quote. Takes 2 more days to change panel beater on documentation. Still not informing me. Assessor never provided claim number to me. Only got claim number from advisor on App when I had to ask for it. Advisor assesment half of claim I did provide as guideline and help. Still not received copy of assessor claim 2 days later and after repeatedly asking for it.

I have been a loayal customer for 10 + years and never had a claim. Extremly disappointed with handling, communication, bad service and app is useless if not used and utilesed by the employees!

I have sent a proof of track but now I'm receiving massages that says I have not send the proof of tracking and I'm going to pay more please check your emails. I have send the proof of tracker on the 28 of August 2022.

I was promised an immediate refund since the 22nd of June since money was deducted from account without my approval .I have called the office more than 5times ..they promised to refund me but nothing

Claim made 2months ago.

Still not finilised.

Emails send to get feedback but no respond send.

On the app show claim finilised.

Called in but could not be assisted.

Promised to call with in the same day , call never received.

[protected]

I have submitted a claim and before doing so I contacted First For Woman and was told that the driver that knocked into my car will be held responsible for damages and excess fees however I am now told that should they not be able to recover funds from driver I will be held responsible- this was not explained to me .

I have requested a manager call me back it’s been 2weeks now no call.

I had an insurance claim in October 2021, My car went to Renew it in Randburg for repairs to my rear. I started experiencing difficulties with my car as there was a battery drainage and would always have to jump start my car. Took my car in to the dealership for a diagnostic only to find out it was due to a boot lock switch and trunk lock being faulty as a result of the repairs.

I contacted FFW and an assessor for Straighthough contacted me and I shared the information with him including the invoices and quotes. I decided to fix my car myself and would obviously submit the invoices to the assessors to get reimbursed. I 've been following up with the assessors and I was told they've handed over the claim back to FFW and a consultant would be in touch. It has been 3 weeks, I haven't received any call, I have tried calling calling in multiple times and my calls get redirected and I'm just left with empty promises of a consultant calling me back.

On the 21st June I called customer center to cancel my VAP insurance that I had with you for many years which is deducting R200.55 per month. I didn't want it to deduct in June. As far as I know it was cancelled and I received a letter of cancellation. To my surprise on the 25th June 1st for women deducted on my bank twice for VAP [protected] R163.00 (do I did not sign up for) and VAP [protected] R200.55 (that I cancelled on the 21st June). Now this means you On the 21st June I called customer center to cancel my VAP insurance that I had with you for many years which is deducting R200.55 per month. I didn't want it to deduct in June. As far as I know it was cancelled and I received a letter of cancellation. To my surprise on the 25th June 1st for women deducted on my bank twice for VAP [protected] R163.00 (do I did not sign up for) and VAP [protected] R200.55 (that I cancelled on the 21st June). Now this means you deducted R418.55. On the 27th June when I called customer care to ask why this happened they say I signed up for VAP on the 01June (that I did not do) and cancelled 21 June. I can't cancelled something that I did not signed up for. The VAP policy I was cancelling was [protected] R200.55 so this means your Consultants made error somewhere somehow. I was then transferred to cancellations department to cancel the policy I am aware of, the policy I initially wanted to cancel on the 21st June. I therefore request refund for these.

Thanks

Miss B Mcetywa. On the 27th June when I called customer care to ask why this happened they say I signed up for VAP on the 01June (that I did not do) and cancelled 21 June. I can't cancelled something that I did not signed up for. The VAP policy I was cancelling was [protected] R200.55 so this means your Consultants made error somewhere somehow. I was then transferred to cancellations department to cancel the policy I am aware of, the policy I initially wanted to cancel on the 21st June. I therefore request refund for these.

Thanks

Miss B Mcetywa

It is almost a month (19/05/2022) since I have put a claim on a burst geyser at my house that resulted in my ceiling being damaged. Geyser was replaced within 3days. I was told that the assessor will come to evaluate and a contractor is appointed. Someone from Eagle Automation (26/05/2022) and I was told that the following Monday they will come for repair. Nothing was done to date,

In February 2022 one of my cars (BMW) was involved in an accident where the front bumper, day and fog lights were damaged. A claim was logged and I was told to send the car to Technorstar for fixing of all the above damages. Unfortunately they did a subpar job with regards to fixing the car. Immediately after receiving the car back we noticed that the bumper is not aligned, day light is not working as well the left fog light. This was reported to the panel beaters in March 2022 and they promised to look into it until this day we have not had any feedback from them regardless of the fact that we have been calling them weekly to follow up. We have also tried calling first for women to try and log a complaint for the service provided but all we were told is that the issue has been noted.

Hi im MP Makhubela

iD: [protected]

Claim: claim [protected]/4

I opened a claim 7 weeks ago

My car claim was approved on 22 March and Prima panel beaters contacted me

I also got sms.

1 st for woman did not even know where my car is for 3 days , i had to call tracker to locate it , how shocking …

To my shock i called them last week and they informed me my car never arrived coy 1 st for woman did not authorize the towing to their premises

I have been given run around by 1 st for woman blaming internal departments on why my car has been stored without it being fixed 5 WEEKS later. Shocking!

now i get an sms from my Netstar tracker that battery is being fiddled with

Who will pay for the stolen battery ?

U still haven’t authorized the towing of car by prima panel beaters from Assessment centre.

Prima even called Me today that it marks 4 weeks now since the repair was authorized the but the towing was NOT authorized

Im very hurt and disappointed

Can you call me please inform when my car will be towed tand the repairs start Finally after 6 weeks later !

This back snd forth with First for woman rubbish!

Im paying a lot of money for car rental outside 30 days and my car could have been fixed by now

Who must take responsibility of my current car rental bill that could be avoided

Thanks

Kate. [protected]@gmail.com

[protected]

I am honestly disappointed with the outcome of my claim, It has been three months and two weeks now since I have logged my claim for attempted theft on my vehicle and yet still the vehicle is not properly repaired and parked at my garage house. Before the incident my car was functioning perfectly and I had no problems with it.

The vehicle was assessed after the incident and the report stated that the locks, window and the battery must be repaired. The vehicle was sent to the panelbeaters Vleet VIP solutions for repair, during the process that took a long time with no communication from the panelbeater, I had to go to their office for them to attend to my vehicle and requested for feedback. It was a struggle for them to get it right, finally they claimed that it's fixed and arranged with me to drop my vehicle at my work place and while I was test driving the vehicle I encounterd that the gears are not function properly, I asked their driver what was happening with the vehicle as he was with me that time. I call Siphelele the manager from Fleet VIP solutions and they took the car back. After two days I spoke to Allister the other manager and He told me that the agreement was to repair what was on the quotation from the insurance company and he confirmed that with Dumisani, So they will drop off my vihicle as they need to close the claim. I got the car back but still could not drive it. I asked my husband that we should go check if we could get it repaired cause I am struggling without it, On that process the vehicle couldn't start it was off but the battery was expanding and there was acid coming out, It was scary cause it looked like it's going to explode. As they claim that they fixed my car as requested by the insurance company, still the left door lock is not working, and the car battery is sill an issue. In all of this frustrations and stress that I am encounting with my insurer 1st for women, My policy is paid up to date and the excess was paid in full with no hustle, but yet I am the one struggling to get by. For the past three months and two weeks my travel expenses where extremely high and I can't go on like this. They have exploited my rights as their client cause now they had to come tow the vehicle to the penal bitters again, I don't think I will be comfortable to drive that vehicle ever in my life.

I need this matter sorted as soon as possible.

Kind Regards

Dorcas