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service
Hi,
Myself prabhakar, I am holding a credit card issued by fgb, until it was with fgb service quality was desirable but since fab took over there service has gone worst. I had made several calls to fab 24/7 customer care to issue me new credit as as my current card has expired. Every time they are giving me excusess for delays. I would request fab team if you happen to see my message then please contact me on [protected] if you want to retain a regular customer.
Thanks
debit card
Last November 24, I went to FAB Branch in Reem Island Boutik Mall to update my Emirates ID and Passport because my account was locked. A few days after I was able to use my card in paying my phone bill and purchasing online. December 15, i was trying to purchase some stuff in the grocery store, my card was declined. Now, I call their customer service asking why my purchases are declined. They said that account was locked and debit is restricted because I wasnt able to update my Emirates ID and Passport. Which I have done weeks before. I was not informed about this and that I never received a call about this issue. I have been calling FAB's Customer Service for the past 12 days asking for an update. They keep on saying that they will escalate this issue etc. But nothing is happening. I have no cash and my credit card is due on Jan 2. I was hoping this issue will be resolved before that date which I know this bank would not deliver since their promises of calling me to update the status never happened. I just want this to be over and done with. I can't keep on calling them every other day just to ask for updates. Especially their wait time is more than 30minutes!
salary was on hold although payment of loan had been done
I made my settlement Nov 24 in FAB umm alquine branch, with a promise that salary will be credit. Salary credited Nov 26, nov 27 I visited the branch, as implied nothing to worry salary will be credited anytime. Dec 4 visit again the branch, once again not resolve, daily visit with brach still not resolved, went to sharja branch still they dont know why...
Read full review of First Abu Dhabi Bank [FAB] and 6 commentsOverview of First Abu Dhabi Bank [FAB] complaint handling
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First Abu Dhabi Bank [FAB] emailscustomer.service@fgb.ae100%Confidence score: 100%Support
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First Abu Dhabi Bank [FAB] addressFAB Building, Khalifa Business Park 1. Al Qurum, PO Box 6316, Abu Dhabi, United Arab Emirates
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