First Abu Dhabi Bank [FAB]
reviews and complaints

This is in reference to my complaint number SR11876050

I made several telephone calls and requested for a refund of AED 200.00 that was promised to me but neither have I received the refund nor has anyone contacted me in regards to the same.

It is with great disappointment that I have to write and let you know how dissatisfied I feel with NBAD for being inefficient and unwilling to help me.

AED 200.00 was genuinely received as a short payment out of AED 4000.00 that I had withdrawn from emirates NBAD ATM machine located in Dubai city center mall. Hence I request that my money (AED 200.00) be refunded to me as it was promised due to the system error.

Awaiting your response,
Thank you,
Diana Paes
Mobile: [protected]

I resigned from my job because i have a new job in Sweden and my end of service money was paid out to my account. FAB pulled my money out of my account and is now not releasing it. This is called theft and they have no right to hold my money. I do not owe them any money. The money needs to be transfered to my account in sweden but i cannot transfer it while FAB is blocking the money.

Dear Sir/ Madam,
I am the customer of Fab bank. Sorry to say your teller department is the worst amongst all bank currently operating in UAE. Being one of the biggest bank in yhe middle east customers are in pain for waiting more than 2 hours to reach your teller.
The main basic problems:
1. Despite having 5-6 counters in your each branch only one or max 2 tellers are working at a time.
2. Bank gives their customer to visit between 8 am to 2 pm however not a single customer will be called before 8.30 am. Bank staff are coming late to work.
3. Very often your teller system is down.
4. Silly excuse like system not working, only 1 teller may take 3 hours by security is not at all acceptable.
5. Visiting your butik mall branch is like a bad dream.
I am an employee of one company, as you guys are... employees make or ruin the company through their performances.
Please its a humble request to improve your service.
Regards,
Aju Thankachen

Could I get an urgent assistance to get on my 3 months statement from my Ratibi account since I have waited a lot of days

I have called to the customer care also as per them it won't be possible .

Later I have approached through my company (Abu Dhabi National Hotel ), they also doesn't receive any response !.

It will be much appreciated if you can help me out to get this done, as I am stuck Infront of my finance only because of it .

I am a holder of NBAD (FAB) Etihad Guest Visa Infinite Credit Card . My FAB Complaint Reference No. is CAS- 10421-NOK68B. Since I will be leaving UAE soon, I settled all my dues on this credit card on 21.07.2019 and called up FAB Call Centre on the same day (July 21) and requested them to transfer all accrued Etihad Guest Air Miles on my credit card (11, 243 miles for June 2019 and 967 airmiles for July 2019 - total 12, 210 miles) to My Etihad Guest Account and then to proceed with cancellation of my credit card at the earliest. Since then, I have been regularly following up with FAB Call Centre. Every time I have got the same response - i.e. apologies for the delay and a verbal assurance that matter would be escalated and that I would get an early response. I have also sent an urgent email on 29.07.2019 to their Customer Service email ID: atyourservice@bankfab.com in this regard to take necessary action and to advise me accordingly at the earliest. The only written response I have got till now from FAB (apart from an SMS regarding registration of my complaint as detailed hereunder) is an automated response on the same day (July 29) acknowledging my email and that it would be responded shortly. On 03.08.2019, I also visited FAB Main office at Khalifa Street, Abu Dhabi and met the Customer Service representative, who checked all my call records and correspondence trails in his System and told me that It was being handled by another department and suggested to me that since it was not yet resolved, I should raise an official complaint with FAB by dialing up FAB Call Centre. Accordingly, I lodged an official complaint on 04.08.2019 regarding undue delay in resolving the issue . I received an SMS from FAB on the same date(04.08.2019) acknowledging the receipt of the complaint ref. no. CAS-10421-NOK68B and was told it was under process and would be resolved in 3 working days. However, despite my all efforts an consistent follow up, there has neither been any response nor any action from FAB to resolve this simple issue . Every time I got the same response from the Call Centre that my complaint was under review by the Complaints Department and that I would receive a call from that Department. Whenever I have requested the Call Centre representative to connect me to the Complaints section, my calls were put on hold endlessly and I had to ultimately just disconnect the call since there was no answer. Ultimately after persistent efforts, I could speak to a staff member from FAB Complaints Department on 08.08.2019 who informed me that my case was being handled by another colleague and he would escalate and send an urgent internal email request to resolve my issue and also to send response regarding updates immediately. However there has been no email response or action. In the normal course, my accrued Airmiles for June 2019 ( 11, 243 Airmiles) should have been reflected on my Etihad Guest Account on 05.08.2019. However it is not yet been done. All the while I have been also checking up with Etihad Guest representatives, who have confirmed that there had been no delay on their (Etihad Guest) part to credit accrued Airmiles to my Etihad Guest Account and they had not yet received any intimation from FAB re: transfer of these 12, 210 Etihad Airmiles ( 11, 243 plus 967) from FAB so far and that I should follow up with FAB. I followed up with FAB call center again yesterday (11.08.2019) also and curtly told them to take up the matter with their Complaints Department to respond to me within 24 hours but as usual, there has been no response from FAB so far. (In response to my query, the call Center representative had confirmed to me yesterday that FAB Complaints Section department was working despite the ongoing Eid Al Adha holidays in UAE. However, the extension number of the FAB Complaint section was either busy or there was no response). It is highly unfortunate and frustrating that despite my impeccable record of settlement of all my credit card dues much before the relevant due dates since inception, and there being no outstanding balance due payable on my above credit card account, I am being unduly put to harassment and hardship by FAB at the time of my departure from UAE, by delaying the transfer/credit of my 12, 210 accrued Etihad airmiles to my Etihad Guest Account and then to cancel the credit card. I urge the relevant authorities in FAB to look into the matter and do the needful and advise me accordingly, without any further delay. I request FAB to look into the matter and take necessary action at the earliest. Looking forward for an Urgent response or action from FAB. Thanks and regards - Vinod Sabhahit

Dear FAB Team,

As on dated 27-07-2019, I provided all documents for credit card to your Employee Mr. Sudeep chandran, but till date i didn't received the card. I am doing regular follow up with Mr. Sudeep Chandran, instead of giving solution, he is giving statement like -
' Call in my call center and do complain against me, I can't do anything ', even I am doing followup with his Manager Mr. Vijesh from last two days but no solution. They people are not receiving call now .
Kindly request to take an action for the above mentioned subject as earliest .

Dear sir I brought it to your kind notice that I have salery account with you and I have lone from fab my DBR is high then the remaining amount now every month the fab charge me 200dh for minimum balance and then I complaint and fab reverse it last time their was investigation and the bank told me it will not happen again no this month once again charge me what kind of complaint call you have and why thay lie and not fixing the problem this bank turned to be a headache for every one now kindly solve my problem for permanent bases my mob number is [protected].thanks

I had a fgb card which got expired the bank was suppose to send me a new card but it seems bank doesn't bother sending it to me . It expires on July but one customer care representative blocked it earlier assuring me that the new card will arrive within a week but it has been 30 days pass that assurance . Till now i have been contacting the bank several occasions but they only intend to give false promises.

Dear madam / Sir

Hi my name is shaik Dawood i am one of the FAB customer since 2014, this compliant is my loan was completed in the month of May 2019 after that they have detected the extra amount of 562 AED. which i went the branch to as the clarification but they could not able to clear and they said the compliant can be rise through the call center only then i have rises the compliant on 26th May 2019 through the call center regarding the extra amount 562 AED has been debited from my account without any notification Email, SMS or Phone which i was registered in the bank even my phone is working till now there is no proper clarification and they have not reimposed my amount to account, now it is almost three month has gone. The Compliant reference is SR11996372.

In between i have try to contract the call center several time almost 15 times and also i have rises the compliant through the mail and also i am sending the remainders but till date there was no any action from FAB. By the call center all are in typical answer that already informed consing department and they are pussing them for the same and informing that it will be resolved in the couple of working day, unfortunately the compliant was not yet resolved till today 27th July 2019.

Please find the below mail which i have send first and last email for your reference.

Shaik Dawood
Mon, Jun 10, 12:45 PM
Dear madam / Sir Please be informed that i have rise the compliant on 26th May 2019 the compliant was the amount 562 AED has been debited from my account withou
10

Shaik Dawood
Wed, Jul 24, 6:11 PM (3 days ago)
Dear Madam / Sir This is Remainder-7 as on 24th July 2019 for the previous mail still no FAB has not resolved my complete and no body from FAB representative ha

Shaik Dawood
12:07 PM (44 minutes ago)
to atyourservice

Dear Madam / Sir

This is Remainder-8 as on 27th July 2019 for the previous mail still no FAB has not resolved my complete and no body from FAB representative has contract me i am very much disappointed on this matter.

Thanks & Regards

Dear Sir,

I have already cancel the credit card issued by your bank, the card No.[protected] and the limit was 25000 AED. I send several mail to the following mail id atyourservice@bankfab.com to get a reply for the same but i didn't get it. I was planing to travel next week to my home country. So want to settle all the cards taken from here. All others banks reply i got it except your bank's reply is pending. Please look into this and take necessary steps for get the current status of the card.

I am awaiting a favorable reply from your end.

thanks & regards
Sureshkumar.S

Hello,
I have successfully applied for a buyout loan whereby FAB would buy out my liabilities from another bank. The agreement was for the first payment to be 90 days AFTER loan payment which was on 24th June (despite bank records claiming disbursement was on 31st May). They also committed to a certain monthly repayment which, I now see on my internet banking page, is higher than what they committed. Over and above, because of the delay the loan amount was higher than the buyout so now the bank has to release the additional funds but they keep changing their story. First it was 2 days after the clearance letter was issued, then it was 2 days after the salary transfer letter was received and now it's as soon as the first salary is credited. Frankly, they have zero credibility left and I don't believe anything they claim unless backed by action. Was a seemingly big mistake moving to FAB

I was having a personal loan - which I closed in the month of June 2019 and applied for clearance certificates
However while I was away - the bank has deducted the monthly EMI even after closure of loan from my account in the month of July again
The very sad part is despite escalating this issue and even after daily reminders - bank is not taking any corrective action to revert this money
The service is so so poor and even the customer care team won't care at all
Looking forward to hear your feedback

Dear FAB

My name is "Nahid Mohammed" and my contact details are "[protected]@gmail.com""[protected]", I would like to bring to your attention that recently I have applied for a credit card from FAB with Lead ID 1-[protected] but after initial process the sales representative informed me that the application was rejected / declined.

Today when I applied with another bank, they told me that in my Al Etihad Credit Bureau Report that application with FAB is still active and because of that my new application is also rejected.

So, I would like to request you to provide me a official confirmation that my application with FAB is rejected / declined and kindly deactive that from Al Etihad Credit Bureau.

Thanks & Regards
Nahid Mohammed

I am righting it in regards to my credit card.
I was offered settlement plan by the collection department which I had made it full as per the agreement. In the agreement I was promised that the card will be cancelled & they will issue me the clearance letter. I have not got either of them. Still my card is showing active in the system & again I have started getting calls from the collection.
I have tried to reach the representative who offered me settlement plan, he never answered my call or reply my email. Also I have visited branch they are telling me to call the call Centre,
Please help.
Regards
Kamran Daniel
[protected]

Dear FAB,

I had never asked ro open additional cureent account. But they did when providing loan in 2013. And when even loan fully paid accou t is kept. Until i found in May 2019. That there are minimum balance charges charged since Jan 2019. After alot of calls and emails, customer service proved to be useless and reffered me to Branch in Abu Dhabi mall. After 3 times visiting, and their assurance this is not fixed. I am customer of NBAD since 2009, but fou d current situation most redicolulous and super pathetic service by any bank i have had.

FAB charged my card our DEWA bill amounting to DHS2, 205.53 last 07th June 2019 as shown and highlighted in the photo attached. However, DEWA didn't received the amount reflecting it in our current DEWA BILL (photo attached). We have already contacted DEWA and submitted necessary documents. After their investigation, they found out that they did not receive any payment for the said amount on the date mentioned. We have tried to contact you FAB thru your customer care several times but nobody answer the line even waiting as long as half an hour to an hour. We tried email but unfortunately, our concern was unnoticed. I am submitting to this complain section expecting to be noticed and action be acted upon. We have been a long time customer. So please don't disappoint. We will be waiting for your response the soonest.
Account name: Ian Millado
Mobile number: [protected]
Email: [protected]@yahoo.com
For my card details, contact me thru above details.

I'm writing this with so many disappointed service from FAB bank services
1. Credit card sales person will show you the fairy world and tell you what you can get etc etc etc and never explain what you have to do for get all that facilities basically hiding the real fact and show the good side of card. In one word cheating.
2. Call center is a joke they seem that I owe them money or I'm working to them . Very bossy and arrogant. Need to learn how to speak customer when he/she frustrations situation.
3. Dibba branch fujairah waited to complain about the credit card issue had after 30 minutes customer service assist me with saying hahahhaah this all sales people do for you anyway I can't do anything from here you need to call and ask to talk to collection department to sort out your issue . When I ask can't you help then front of her call center calling wanted 12.54 minutes and seconds no one assist . The customer service agent in the branch look at me and saying I will send email (so why did you waste my and your time if you could do this 12 minutes ago ) till today for that email no answer from any response person sad 😞.
4. Call center calling getting number of collection department for complaint [protected] and [protected] none was answered all day today
Wish that anyone see this and contact me from bank will wait for that long time seance June 21 2019

I have a salary transfer account (FAB one account ) at FAB and despite this the bank is charging me 25 aed every month as minimum balance charges. The One account highlights its features as 'No minimum balance charges' on their website - this is the reason I opted for this account.

Compliant had been registered with the bank on 2nd of June and yet there is no response from them. Visited the Deira City Centre branch twice already, no one could help me out, I was sent back with the same repeated response - 'It has been notified to the concerned team'.

If this is how they are going to keep this matter pending for a loooooong looong time (just like how their call center keeps the callers waiting for more than half an hr), then I would rather not have this account in their bank.

This is heights of ridiculousness!

Iam FAB account holder-[protected].Recently i done buyout loan from noorbank.FAB stafff informed my first installment will be after 90days but all the process completed the installment amount detected immediately which makes me more financial problem and even osm proceeding for vacation i cant pay the installment amount for upcoming months.
The FAB staff admits his mistake and informed this is due to internal communicatiom problem.

FAB staff name:Mr.Sultan([protected])

Kindly resolve this issue ASAP to get back my money and do the needful please.

Regards
Mohammed hussain([protected])

Please find below compliant sent to FAB customer service by mail on 1st July:

From: "RAJEESH.P.R"
To: "atyourservice@bankfab.com"
Cc: "RAJEESH Ramanan"
Sent: Mon, Jul 1, 2019 at 16:30
Subject: From Rajeesh Pulimoottil Ramanan: Complaint against fraudulent transaction, A/c [protected]
Respected Sir/Madam,

As I was reported on 24th June with FAB customer service I am a victim of fraudulent transaction that some hackers did it, most seems likely intruding to my FAB mobile app by fraud communications with me.

Now I am sending this mail since I got confused about the exact official FAB procedure to be followed, about what I should do to sort out this issue with help of FAB and to credit back the fraudulent transferred amount to my account.

Basically I am an offshore employee, so it causes inconvenience to me to visit my FAB Brach in order to get some expert advise by meeting them physically. Even though I was come down from offshore to town on 25 the June and visited the FAB head office at business Park and FAB Branch at Abudhabi mall, but the only advise from both place was to communicate with FAB customer service. I was collected bank statement from Abudhabi mall branch to see the fraudulent transactions in details.

As shown in trailing mail, I was got card dispute form forwarded to me by FAB customer service. But while filling it in reference with bank statement, I found that it will not be applicable with my case, since hackers are intruded in to my account and internally transferred money from my credit card to my own account first and then to someone's external account. Hence please consider above case and advise me there any official FAB format is available to fill and submit by me, which suits to show above fraud transfer . Otherwise, I am attaching signed copy of all the events which was took place on 24th June while fraudulent transaction by hackers for your reference to the investigation which is already initiated by FAB, but I have not received any SR number or any other reference number from FAB about this investigation process.

I was explained above scenario to customer service, then they were advised me to wait for feedback from FAB investigation team as they are already started to investigate the issue.

Please consider this mail as my written complaint to investigate the issue and request to do the needful to credit back the amount subjected to fraudulent transaction.

Kindly advise me if any other actions required to be done from my side, as part of FAB investigation.

Regards,

Yours faithfully,

Rajeesh Pulimoottil Ramanan,
FAB A/c # [protected]

01/07/2019

Sent from Yahoo Mail on Android

----- Forwarded Message -----
From: "atyourservice@bankfab.com"
To: "[protected]@yahoo.co.in"
Sent: Tue, Jun 25, 2019 at 20:44
Subject: FAB
Dear Sir/Madam,

As per your telephone conversation with our customer service representative; please refer to the attached form.

Should you require any further assistance or clarification please contact our 24 hours Contact Centre on 600525500 (within UAE), +9712 6811511 (outside UAE).

Regards,
Customer Service,
FAB.
24 Hour Contact Centre Number : 600 52 5500(within UAE)
+9712 6811511 (outside UAE)
Website : www.bankfab.ae