First Abu Dhabi Bank [FAB]credit card

I am righting it in regards to my credit card.
I was offered settlement plan by the collection department which I had made it full as per the agreement. In the agreement I was promised that the card will be cancelled & they will issue me the clearance letter. I have not got either of them. Still my card is showing active in the system & again I have started getting calls from the collection.
I have tried to reach the representative who offered me settlement plan, he never answered my call or reply my email. Also I have visited branch they are telling me to call the call Centre,
Please help.
Kamran Daniel

Jul 15, 2019

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