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First Abu Dhabi Bank [FAB]amount blocked without any reason

First Abu dhabi Bank blocked one of the credit transfer which I received my friend from UAE. He transferred money from ADCB.
When I checked their customer service agent, they saying incident to be investigated and it will take 5 working days.

To connect FAB call service agent we have to spend more than an hour or we have to in the midnight. The amount blocked on 27 September until today (05 Oct) they have not released the amount...
FAB service is very BAD...
I dont know when they going to release the amount.

Mu
Oct 05, 2019

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