Fingerhut
reviews and complaints

I called fingerhut to complaint about my tires that I never received. Customer service hung up the phone on me because I ask to speak to a manager. They are very rude to there customers. How am I going to make a complaint to the cops if My purchase wasn't stolen? The product never got to my house. I have cameras that surround my house and I can see what comes in, but my tires never got to my house. I'm not making Any payments until someone resolves this issue. I hate calling customer care because one tells you one thing and another agent tells you another.

Apparently this was supposed to ship with a third party, Pilot Logistics, and it has been the worst situation ever. It was supposed to been delivered a week ago and I've called and I've called and I've called I've sent numerous requests and I've got nothing from anyone. I am not sure where there's a miscommunication at because on the tracking it shows it's in Tampa which is 15 minutes from me so there is no reason it has not been delivered to me. However I will never recommend Fingerhut or Pilot Logistics to anyone after this. If I would have known it was going to be shipped with a place like that I would have cancelled my order before it even shipped. And of course the payment is already do but I don't even have the merchandise yet so therefore I will not be making a payment until this is rectified.

This item is being shipped back to me.. The time frame went over because I was trying to get the issue fixed with the manufacturer but they could not fix it. I notified them I was sending it back to as a defective product. Lenovo acknowledged this issue with their computers which I was not aware of. I use the computer for work purposes and will not accept a defective piece of merchandise from your company. I will also not pay my bill and have an attorney contact you for unfair business practice.

Fingerhut is fingerhurt.I try to rebuild my credit but it just seems this new fingerhurt aka fingerhut is a scam.I will advise all shoppers turn away they will ask you to put a down payment when you do when you order and then cancels one of your orders.For you to pay more interest of your down payment Then they tell you cannot reorder you have to pay your bill out for you can reorder.Theis a lot of customers orders being cancel when they first order looks like a scam to me.

I am Author Manning Jr. Phone Number [protected].I returned a item but it was sent back to me this caused late payments because I am not liable for the return of the item because it was ordered without my permission. I later returned the item a e-Matic tablet again and paid the collection agency Resurgent Capital. But I was told that I could not get credit from Finger Hut. I am filing this complaint to restore my credit with Finger Hut and let them know why this has happen.

I was trying to rebuild my credit so I ordered a item through Fingerhut rebuild credit plan . I had my payments set up each month to automatically be taken out . I got to noticed that they started taken two payments out instead of one . I contacted them and after haven to show proof from my bank it was stop to one payment then after a month it started up again with two payment then finally they took out moore of my account then what I owe them .
I have contacted them and they are denied it again so I have contacted the Better Business Bureau and file a charge of embezzlement against them .

Ordered a ring with stones for my family- son died unexpected at 30 so wanted this... when received was pretty and got a lot of compliments...low and behold 5 months later ring is discolored - no "gold" left on band and looks like I bought at dollar store. I am embarrassed to wear anymore. Showed my friends and they said pathetic and contact your company to replace or refund. I contacted your company and was advised nope- refund/return policy does not allow. I have been customer since 1970's, retired on social security so money is tight. Rep who responded was very hum ho in care department...my next complaint will be with the better business bureau for a complaint.

On December 15 2017 I
Placed an order for a Christmas gift for my grandson. Yes I know I'm building my credit back up and I have no problem paying more for the item in order to do this. So my order was $166 and I paid my $30 down payment.I received the item about 12-22-17.
At first I got a notice that my "first" payment was due 1-25-18 $24.50
Then I was notified it was going to be due on 1-13-18 $24.50
So yes I am late by 5 days as of today 1-18-17 and was going to make my payment when see that Fingerhut had reported to credit that I'm 31 days past due! WHAT how is this possible? I called customer service (in India) to he told that yes I'm 31 days late that when I ordered and made a $30 payment it started that day. So technically it's my SECOND payment and still I CANNOT be 31 days past due. I was told that yes that's how Fingerhut works. REALLY!? That's a violation of Fair Credit reporting and practices FINGERHUT.
I worked for CITIFINNCIAL and GMAC. If a 1st payment is due on 1-13-18 how in all that's holy do you figure the accounts 31 days past due on 1-18-18?
And have reported this to all three credit agents. I'm disputing this and if it wouldn't break my grandbabies heart I'd box the damn Batman robot up and send it back. I'll pay this off and NEVER order again. I'll make sure I share this on my social media also.
You have damaged my credit not helped me and I haven't had the merchandise 30 freaking days yet!

I am being billed for an order that was cancelled. I cancelled ORD [protected] and it was still shipped to a previous address. When i called they shipped the items to the correct address and said an investigation would be open to wait 10 days. It has been past the 10 days and Im still being charged for the order TWICE. I tried to reach customer service fileled out an affidavit and they closed the case because they said i received the items but in fact theyre charging for the order twice when i only received it once.

I received the order to my home adress but the issue is that I am being charged for the items that were shipped to the wrong address. I do not have the first order and have no idea where they are i do not live in Live Oak that order was cancelled and for some reason it was still shipped to the incorrect address.

I called your customer service line on 1/15/18 to resolve an issue regarding a billing error. I had placed an order for an incorrect size tv stand on Dec. 15. I immediately tried to contact Fingerhut to cancel the order right after it was placed, however, it was the weekend and I couldn't get in touch with customer service. I tried to cancel online but the site didn't allow me to cancel. I tried to cancel the next bus. day, however, the agent stated the product had already shipped. Upon shipment, I "returned the item to sender" but was never credited the money. The tracking # clearly shows that Fingerhut received the product on Jan. 3. I tried to explain my issue with the agent and didn't want to make a payment until I see that this issue is resolved. The agent was more interested in getting a payment than to handle my issue. I had already made payment arrangements on the automated phone line to pay within 5 days. The agent didn't listen to my concerns but clearly went off track and was talking over me. I got very angry that she was talking over me and not listening to my concerns and asked to speak to her supervisor. She refused to send me to a supervisor or complaint dept. She refused to give me her last name or any identifying information to file a complaint on her service. She stated her name was Shenise and she was on the Jamaica desk but she was reluctant to give me that information as well. She was very incompetent in handling issues and I feel this particular agent needs additional training, especially in regards to not talking while the customer is talking. She also needs to learn how to actively listen to customers. This experience with Shenise made me very angry and I had to hang up and call back and speak with 3 other agents before my issue was finally resolved. I was sent to customer resolution desk which is where I should have been transferred over to begin with. Please school Shenise on this.

If you're one day late they call 10x per day AND report you to the credit bureau on day 1 being late. You ask them to stop calling and was told they can call me whenever they feel like it. Rude! Horrible business practices! I have asked them to close my account numerous times so I can at least try to catch up after over $1000 in just fees alone when all I ordered was $800 worth of product. Been paying for over 3 years and STILL owe $700! They just send me letters telling me to call them every time I write to them saying to close my account. The staff is rude and disrespectful and I told them I will NOT call and to close my account. They still will not close my account. This is illegal and they should be out of business!

How is it possible that a purchase ordered on Dec. 14th will arrive on Dec. 27th. How is it that Fingerhut, it's vendors think that is acceptable. How is it that there'should no recourse, no solution to get the items ordered faster? How is it that Fingerhut Customer Service just blows it off, offers cancellationof the order. Why does Fingerhut post that the item will be delivered by the 21st, then just says "oh well, too bad so sad"?

When I first called customer service, they tried to sell me the computer for $300 dollars more than it was visible priced online, which was in my personal cart. Then they shipped my order to the incorrect address, and never advised me that my product wasn't going to arrive until I reached out to their HORRIBLE CUSTOMER SERVICE DEPT. They charged me for the merchandise that I never received. I'm still waiting for a refund and a follow up from supervisor named Tasha, and a customer service rep named Faye.
I'm truly disappointed and my business needs are now suffering because of their error.

They let me down, they let my company down and they also let my customers down.
Of course, I doubt they care about anyone at all, but we paid a lot of money and were promised to get everything on time. And now we have to start our business with tons of explanations why we can't provide the items where they were promised to be delivered. I don't want to get a bad reputation because of you. I don't know how long we will wait, but after we get everything we'll be done with fingerhut. Too risky. And those risks are not justified. Unlike you, we appreciate our customers.

i have asked for a credit increase since october but i keep getting a run around. i have made all of my payments on time and most times early for the past 6 months since i've been a customer with you.i feel that i, m being discriminated against because i'm a caucasion.i'm closing out my accont as soon as i pay the remaining balance i owe. when applied for this account i was assured to get a credit increasment within 3 months paying on time im a dicruntial customer and very disappointed in the services with this company

I paid my account you all saying i did not, you all added late charges when i told you what date a could pay ran my account you all had me paying
two different accounts and lost my payment then close my account . I ask to send all payment to show i did pay in full to my address y'all sent me bills. I would like you all to take this of my report and fix this bill or i'm get a lawyer.

CUSTOMER FOR 7 YEARS

They say I'm 40 days late when in reality I was at most 7 days.
I made a partial payment before my due date and paid the remaining due the next Friday.
During that time they called me at least 10 times a day saying they were sending my account to collections. SERIOUSLY!?
Do you not have a grace period?
Fingerhut is an awful company and I wish I never got involved with them.
Not to mention that my account balance seems to NEVER go down.
So I hope fingerhut doesn't REPORT my account 40 days late, that would be fraud.

Hi back in Feb/March 2013 I advised fingerhut I never received the featherbed I ordered. I then was told I had to fill out an affidavit they sent me over and over and over, this went on for months. I sent it in the mail and faxed it. I was then told by customer service they credited my account and it was finally over. I since moved to another state and went through a divorce which is why I don't have a lot of my paperwork from back then, anyways I then was given another account number about a year ago with a fresh start program which I never used. I haven't ordered a thing since the situation in 2013. So a few days ago I get a holiday catalog at was given a 400.00 credit limit and to my surprise I was impressed with some of your stuff in the book and decided to order. I call up and was on the phone for an hour the customer service rep tells me I had a 400.00 credit limit but now I don't because my account from 2013 was sold to a collection agency for non payment. I was transferred 6 times and left a message which mind you was never returned and I was treated very unprofessional. So from a customer that has a lot of things from fingerhut Id love to know how I can can treated like this for something the delivery guy left outside an apartment complex and fingerhut researched this credited my account and somehow 4 years later have no record of it. I better not get harassed from a collection agency on merchandise I didn't receive and fingerhut was well aware of this years ago. I suggest someone corrected this program and fix my credit account the way it should be. Or I will have no choice but to get my brother who is an attorney to file suit for fraud and stress and whatever inpact this might have had on my credit in 4 years. Your customer service people are rude, ignorant and just plain don't want to work. I also suggest fingerhut find the paperwork I faxed and mailed at leaset 15 times that they were able to correct the problem sometime in June of 2013 and now all of a sudden its all lost..

Thank you
Donna D'Agostino
[protected]

I have been a customer for almost two years. My payment history is excellent yet, my credit limit was lowered with out explanation. They state a letter was issued, even though I have not received it. They stated that my credit was lowered due to a late payment. One payment was made (4) days after it was due. Most companies give you a grace period, but apparently not this one. Will be canceling my account.

We ordered a stove from Fingerhut, the first order was canceled by Fingerhut because it was damaged with no communication to us, so when we called to inquire about it's arrival that's when we we're informed of the cancellation, at that time we reordered with an estimated arrival of 3 weeks, durning this time our account showed a balance for the purchase and we were required to make 2 payments before we every received the stove. The second stove came smashed, unable to use, the delivery company that delivered it would only deliver as far as the garage, when my husband came home and we unboxed it we saw the damage. We notified Fingerhut who told us it was the manufacturers responsibility to pick up, called manufacturer and of course they denied responsibility, more phone calls back and forth with Fingerhut, no resolution but still had to make payments on a stove that was unusable. After 6 weeks of phone calls, the usual runaround, the original delivery company finally picked up the stove. 4 weeks later they gave us a refund minus the cost of shipping it back to them! Why am I paying for return shipping? You forced us to make payments on a stove that was not in our possession, then arrived smashed unable to use, it isn't like we changed our minds and decided we didn't want it? WE WILL NEVER SHOP WITH THIS COMPANY AGAIN! They call and harass you for payments, but are of little help to resolve issues, they way they treated this situation is in ethical and unfair.