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1.4 45 Reviews

FiltersFast Complaints Summary

1 Resolved
34 Unresolved
Our verdict: If considering services from FiltersFast with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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FiltersFast reviews & complaints 45

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2:35 pm EST
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FiltersFast False advertising

Ge xwfe genuine refrigerator water filter sale ad· https://www.filtersfast.com/ fast, free shipping and lowest price guarantee. Act fast and save over 50% now! This filter is in stock and on sale. Save 50% now and get free shipping for a limited time. 6 months filter change. Free shipping within usa. Types: refrigerator filters, air filters. That advertisement was a fraud, would not give my that offer.

Desired outcome: Give me what was advertised.

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4:01 am EDT

FiltersFast False mailing claim and zero communication

Ordered a refrigerator filter 1/15. Received notice it was mailed 1/16. It's now 1/21 and post office has yet to receive package. The company does not respond to repeated inquiries. Stay away. They need to change their name to slowfilter or nofilter.

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7:09 pm EDT

FiltersFast unordered filter & i'm supposed to pay to return

I bought a water filter from them for my under the sink water filter system.
I change them once a year since we don't use it a lot.
Within a few months, without ordering it, another filter comes from them.
I DID NOT ORDER it and contacted them to return it. They tell me that I have to pay something like $10 for return shipping ! I was screwed so said go ahead and send me the label. That's been well over a week and not a word from them. Whatever you do DO NOT GIVE THEM YOUR CREDIT CARD NUMBER.

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6:47 pm EDT
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FiltersFast cannot cancelling auto delivery

Cancelling "auto delivery" cannot be done on their "new" (I suppose) website.
The cancelling of "my auto delivery" on your "new" (I suppose) website. The instructions are:
"go to www.filtersfast.com and click 'my account' at the top of our web page. Under 'already a customer?' enter your email address and password.
Once you are logged in, click the link titled 'my auto delivery'.
"to cancel, in the 'my subscriptions' tab of my auto delivery, click on 'more changes' and 'deactivate subscription'. Please allow up to 24 business hours for cancellation of orders or other changes to be made."
When I get to my account there is no tab to get me to"my auto delivery"much less"more changes"and"deactivate subscription".
On my order I stated"do not auto deliver filters"and I foolishly believed I could cancel"auto delivery" by the wording on your emails regarding my one time order of refrigerator water filters.
Therefore, I must demand you cancel/deactivate/scrub my subscription. No further charges to my credit card will be honored.
Please respond quickly!

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3:26 pm EDT
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FiltersFast taking the $ but not delivering the goods... repeatedly

After being prompted via relentless emails to re-open my account and get a discount on my first order "back" I caved and decided the try this American business again vs. ordering my filter through Amazon. Years ago, there was a recurring issue with the delivery. Even though I had corrected the wrong input on my address, FilterFast decided to still ship it with the old address label and they were promptly returned. My complaining was met with misgiving and not handled in a professional way and I left.
I should have known better . Believe it or not, but in June, after putting in all the correct shipping - and credit card information I ordered a new filter, making use of my "promo-code" to come back; it turned out to not make much difference anyway, but felt good about giving someone a second chance vs. the big guys.
You guessed it...no filter, due to wrong address. I kid you not. I ordered another one (yeah, I know, once bitten...) paid another $35 and still...nothing. Interesting how the new credit card information was NOT mistaken. Something went right there! No notification that it was returned and I'd be credited. I sent two emails and both were met with 2 day waiting time for a response. Never a waiting time for an order! I have demanded a full refund for both items and will report to BBB if it is not credited to my account within 5 business days. Its inexcusable to be doing business like that in this day and age. Then, you don't deserve to have a thriving business, indeed.

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11:53 am EDT

FiltersFast filter

After making my initial purchase on march 27th I have finally received my filters june 10th! This was after a number of emails asking where my filters were. First response was the filters were special order and they would be delivered at the beginning of may!. Why did you not tell me this upfront! After still not receiving them I wrote again. They wrote back and offered me a refund. I did not want a refund just the filters. They finally came june 10th!
New name for the filterfast should be: quick to charge, slow to deliver,
Probably my worst online purchase ever.

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Tara Knapp
, US
Jul 11, 2018 12:54 pm EDT

I have been waiting for weeks now. Sent multiple emails, sitting on phone now for over an hour waiting for a representative to find out where my order from nearly 2 weeks ago is. Status never updates on website. It is like some con job company with 1 person working for them. They intermittently take phone calls between trying to fulfill the orders. Worst customer service ever.

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12:43 pm EST
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FiltersFast thermostat

On Dec12/30/2017, I ordered two thermostats from Filterfast.com, but by 1/8/2018, I still did not get any shipping confirmation! So I emailed Filterfast.com on 1/8/2018 to cancel my order because I needed one ASAP and could not take the chance that shipping will be from China.
Filterfast's Ashley Profitt refused to cancel my order and claimed that the order was in "process" and could not longer be cancelled. They did not even ship it. I had no choice but to order the same filter on eBay on 1/8/2018 and got it 4 days later on 1/12/2018.

After my email on 1/8/2018, Filterfast finally send me a shipping notice on 1/9/2018. So she clearly violated the Filterfast stated policy of prompt cancellation before shipping occurs.

Anyway, the story did not end here. I finally received the Filterfast order on 1/16/2018. But it was only 1 thermostat instead of the 2 I ordered! Right away I anticipated problems with this company and took pictures of the package and asked my postman to back me up. He clearly remembered putting a small square package under my front gate the day before and volunteered to back me up anytime.
I contacted Ashley Profitt of Filterfast again and she seemed to have washed her hands and passed me on to their "Customer Care" Kylee. So I had to forward the email chain I had with Ashley to Kylee on 1/18/2018. I also enclosed additional pictures.

Now nearly a week later, I have not received any response from Kylee, despite my additional email info request to her. Looks like she also has cut me off. I then tried their phone # I dug up on the Internet (Filterfast does not list their # on their website). No one answered the phone and I was told the wait to talk to their Customer Care rep would be over 1 hr!

If I get no response from Filterfast, I plan to file complaints with NC BBB, city of Monroe and city of Charlotte, etc, So I will continue with other agencies as long as it will take. The cost is small but it is the principle that is important.

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4:09 am EST

FiltersFast don't buy from them

Their customer service is the worst I have ever dealt with.
Ordered a filter. A very simple and an average one, nothing special and probably, not the most popular one. They sent me a confirmation and order details. The email stated that the item would be sent within 2-3 business days.
One week went by and I called to find out the order status and learned that the filter was never shipped because it was out of stock. Unbelievable. No one thought I would like to be notified of it. I canceled the ordered and asked for a refund. Waiting for it to be reimbursed. I hope they won't screw it up.

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11:22 pm EST
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FiltersFast auto delivery

When I first ordered filters well over a year ago I signed up for auto delivery. I cancelled subject auto delivery long before it was due to activate as I would not need to change out filters as fast as I had thought. This past October I was notified by e-mail that an auto order was being filled and sent in a few days. I e-mailed them to stop such practice and I would not pay for any shipments. The filters came anyway. I refused receipt of them. I phone them but of course was put on hold. Told if I pushed certain phone button I would receive a call back. Tried this three times but no return call/message. I received another shipment end of this November.. refused it too.. My card has been charged for the first shipment and I am sure the second as well. I'd had it for sure by now. Called filters fast and held on for 38 minutes and then hung up in disgust. Their customer service phone number is useless. I expect them to credit back my card very quickly as I am sure they can figure out who I am as a customer. My next alternative will be to contact my credit card company and have them reverse item as charges will be under protest

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Update by Edward (Ted) Arnold
Dec 06, 2017 12:02 am EST

Over a year ago I ordered filters and set up auto delivery. Shortly after delivery I cancel auto delivery as I became aware it would be many months before a re-order would be needed. Months go by and in Oct.'17 I was notified by e-mail an auto order was being filled and would be sent shortly. I called customer service number.. held on for 15-20 min. and then pushed button for call back (supposedly within the next day) never happened. I was able to cancel auto order via e-mail in Oct-17 but only for future ones after my e-mail. Filters came but I refused delivery. Called Filters Fast but again long wait and then no call back (or message left if we were not at home) Then at end of Nov'17 I was astounded when another shipment of filters arrived! Had enough and of course called appropriate number and was on hold for 38 minutes when I just hung up. I am sure Filters Fast knows who sent them back both parcels. I expect immediate credit to my credit card and if not will have to lodge complaint with card company to reverse charges. Such failure in service is totally unacceptable!

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2:04 am EST

FiltersFast never again

I am very disappointed.
I am sure I will never buy anything from them. Everything is overpriced.I wish I searched a little before ordering from them, maybe I would have spent my money wiser.
Moreover, I waited for one month for the filter to arrive. It's extremely long. And sneaky. Because I wasn't able to return the filter as the warranty period lasted 30 days. Awful.

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3:44 am EST

FiltersFast appalling service

Is anyone there? Hello?
When will your customer service reply so I could finally tell you about my problem?
You know, people can be very patient and most of them would never write any complaint, but when it comes to an attitude like this, we just have no choice. I ever complain online, but you made me do it.
I placed a wrong order. All I wanted from your customer care is to help me cancel it and make sure that my ney would be refunded within several weeks.
But you are absolutely unreachable. Emails, calls - no answer.
Waste of money and time...

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1:11 pm EDT

FiltersFast water replacement filter/customer service

I have been ordering from your company for many years, Recently I ordered an air and water replacement filters. Two of the three items so far are not what i've ordered previously, the air filter was smaller and the water filter is NOT the same as all the others I've ordered in the past, in fact it's the wrong one. You can NEVER get a hold of a live body, your hold times are in excessive of an hour. When you email customer service which is really your only option, you have to wait almost 24 hours for a response. You can't live chat with anyone either. I'm extremely frustrated and disappointed in the lack of customer service or even the lack of care the owner of this company has for his customers, it's evident by all the complaints I see on-line, it's a wonder they are still in business.

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10:28 pm EDT

FiltersFast order error, cannot access website to complain

I ordered two Aprilaire a/c air filters in the 213 style from FiltersFast. I opened the box this evening and found two filters - but only one was the 213 size. The other was a 413 size, which will not fit my unit.

I have tried multiple times to login to the FiltersFast website with no success. I tried calling the phone number but an auto-recording repeats instructions to login and file an e-complaint, which I cannot do!

Help! How do I get this company to fix their mistake especially since I already paid for two filters?

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8:02 pm EDT

FiltersFast filter for ref which I sold and sent message to filters fast to cancel my regular shipment every six months, and the just keep sending them.

How do I get it stopped and taken off my credit card? They have sent me two and keep sending even after I contacted them not to send any more. ?They send every here to four months rather than six months. I also noticed that this company keep a record of credit card info and seems to change the price upwards as time goes by. The filters started out at around 39.oo and now are around $54.00 each . I did not open this last package and do not know how much my Credit card was charged. It is a debit card so they get their money instantly. And I loose it the same way. I will take three months to get credit back when this return is handled by the company. When you are on a fixed income of Social Stupidity and close to 80 yr old it hurts for a while.

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9:45 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FiltersFast water sentinel wsw-5 refrigerator water filters

On 1/5/2017 I purchased a 3 pack of the above filters at the cost of $89.70 & paid for them with my Discover card. After installing one and using it for a month, it still had an unpleasant taste. I made a phone call informing about the problem and I was sent another filter. I installed another one of the filters but have the same unpleasant results. As both the filters have the same problem, I cannot use them and am requesting a suitable remedy. I did go into the Water Sentinel website and there is no WSW-5 listed. John Butkins 826 Second Street Liverpool, NY [protected].

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Resolved

Same day resolved. Full credit to credit card to be issued. Very prompt and courteous attention given. Would recommend filters fast. Actually I placed another order same day.

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3:21 pm EDT

FiltersFast service order

I ordered on 4-15-17 and not heard a word - expected to receive 6 to 10 days and i got nothing - made several attempts to get answer, i got nothing - not answer - called on phone - put on hold and waited to long - i got nothing - told to put in call - no call back - when i called back the office was closed - i made several attempts until i placed order elsewhere and i received my order elsewhere, so i stopped payment on your order - cancel any future order - i think this is a real shotty way to do business and i will make sure the public is aware...

On mon, may 8, 2017 at 10:25 am, ashley proffitt wrote:
Hello,

Order cp-7967474 has not been cancelled. did you want me to cancel the remaining item off the order?

Sincerely,
Ashley proffitt
Filters fast llc
Www.filtersfast.com

Filters fast, llc.
Filters fast customer support
(e) [protected]@filtersfast.com | (w) www.filtersfast.com

— original message —
From: "drf"
Sent: 5/5/2017 8:16 pm
To: "filtersfast.com"
Subject: re: $45.93

I had already canceled that order

On fri, may 5, 2017 at 12:05 pm, filtersfast.com wrote:
Hello,

I have received an update and we are expected to receive the rest of the order in stock by 5/22/17.

Sincerely,
Ashley proffitt
Filters fast llc
Www.filtersfast.com

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Ingrid
Santa Rosa, US
May 02, 2018 2:32 pm EDT

I ordered 3 filters that were suppose to be compatible WF287. However, they do not fit. I had a plumber come out and he said that I should not force this filter in, because it is not compatible. I called General Electric as well, you can cal them at [protected] and ask, but they too, said not to force this in. I want you to give me a refund and send a shipping label to return the 3 filters. My order number is # CP-9012968, date is 4/14/18. bajaingrid@yahoo.com

I
I
Ingrid
Santa Rosa, US
May 02, 2018 3:14 pm EDT
Replying to comment of Ingrid

They have contacted me to issue a refund within 7 days.

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R
4:54 am EDT

FiltersFast I had tons of problems with filters fast

I had nothing but trouble with Filters Fast and I will never deal with them again, terrible company and service.
I have ordered a filter from them and they shipped me the wrong one. I had to waste my precious time to send it back. At the beginning they even refused to accept it back and even claimed that it was my fault. But after days of arguing they finally agreed.
I shipped it back and later received the correct one.
For about two weeks everything seemed to be fine but after only two weeks of using it filter starter to leak! I contacted Filters Fast and complaint about defective filter and received only rude replies. They claimed that I was the only customer who had all these problems and refused to do anything.
Filters Fast is a bad company, please don't do business with them.

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1:42 pm EDT
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FiltersFast leaking refrigerator water filters

Purchased a new refrigerator in 2014. Since water filters are replaced every 6 months, I purchased 3 of their compatable filters in Dec. 2014, so that I would have them on hand. They all worked fine. In May of 2016, after replacing the last one I had, I purchased 3 more of the same model. Upon installing the first from the new shipment, I had a leak at the bottom of the refrigerator from the filter area. I removed and re-inserted the filter, to no avail. I opened and inserted another new filter. Same problem, more water. I called my refrigerator service company, who came, checked out the filters, and said that I should not use the "Compatible" units, only the manufacturers model. When I contacted Filters Fast for an exchange for the EOM model, they said that their return policy is only good for 30 days. I asked "how can I return something within 30 days if it is only used every 6 months? Why should I buy 3, lasting 18 months to save money?" THEY DON'T CARE! They will not make any exchange for the EOM unit, or give any credit. Totally impossible to deal with them.

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4:50 am EST

FiltersFast shipping

I have purchased a filter from this company and they shipped it with UPS! I was shocked when I found out about that. Who uses UPS? That is the slowest and unreliable shipping service ever!
I waited for my filter for over a month and FiltersFast refused to cancel my order. Because of them I had to wait for like forever to get my filter. I will not buy from them again, because I really hate wasting my time.

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1:19 am EST

FiltersFast terrible company

I have ordered a water filter from www.filtersfast.com and had a terrible experience with these guys. They left my order at my doorstep and left!
Box was damaged and filter inside was broken. I contacted them right away and demanded a full refund. I also sent them a message and attached photos of the order. They replied they were very sorry that happened and that's all! They said nothing about my refund! I will never deal with this terrible company again!

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FiltersFast Customer Reviews Overview

FiltersFast is a highly reputable online retailer of air and water filters. The company has received numerous positive reviews from satisfied customers who have praised the quality of their products, their competitive pricing, and their exceptional customer service.

One of the most commonly cited positive points in FiltersFast reviews is the company's extensive selection of filters. Customers appreciate the wide range of options available, which allows them to find the perfect filter for their specific needs. Many reviewers also note that the filters they received were of high quality and performed exceptionally well.

Another frequently mentioned positive aspect of FiltersFast is their pricing. Customers consistently report that the company's prices are very competitive, often significantly lower than those of other retailers. This affordability, combined with the quality of the products, makes FiltersFast an excellent value for customers.

Finally, FiltersFast's customer service is widely praised in reviews. Customers appreciate the company's responsiveness and helpfulness, as well as their commitment to ensuring that every customer is satisfied with their purchase. Many reviewers note that they have had positive experiences with the company's customer service team, and that they would recommend FiltersFast to others.

Overall, FiltersFast is a highly regarded online retailer of air and water filters. Their extensive selection, competitive pricing, and exceptional customer service have earned them a loyal customer base and many positive reviews.
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Contact FiltersFast customer service

Phone numbers

+1 (866) 438-3458 +1 (704) 821-3996 More phone numbers

Website

www.filtersfast.com

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