poor quality
I bought a filter queen vacuum in november of 2008 and have had a problem every year with it since. I learned to never buy from a door to door vacuum salesman. We have had to order parts within one year of the purchase. They started off as small parts and just grew from there. For example. . . Seals to the canister and wand, then the wand and power head...
Read full review of Filter Queen and 6 commentsdevious deceptive sales tactics
As is consistent with the complaints filed on the "[redacted]" site, these clowns lie through their teeth (sweet young thing "Karen" on the phone assuring that you've been selected based on a previous "survey" she conducted for a new product development) in order to get in the door. They also offer a number of "free gifts" for your time in participating in their focus group - none of which actually materialize.
All they are trying to do is sell you a (very pricey) vacuum cleaner and/or home air purifier or whatever else based on the fact that your family is in peril because the air in your house is putrid. These Bozos make Amway look like Suzie Creamcheese!
over inflated cost
Coastal Aire,
They are Con artist's, the cost of the Air filter system canister is $1000. ea.
On E-Bay the same thing cost around $100.00, same manufacture (1, ooo %) mark up!
They pray on the unsuspecting, on elderly, handicapped low income people.
U could not sell the stuff back to them for what the made u pay for them!
they are not willing to give back MONEY I payed with in the (three day period).
advice: stay a way from: Traveling sales people ( period).
The complaint has been investigated and resolved to the customer’s satisfaction.
Bought this filter queen defender, it worked great for the 2 weeks and now doesn't work as great, well what do you know, after 10 days we cannot cancel. grrrr
Bought this August 8th, i bet they gave me a used defender. Ripped off, don't buy
poor customer service
Was suppose to receive 2 free gifts for letting them come to my house. After several weeks of not receiving the gifts, I called. They said they will send them right away. After 4 more weeks, I called back and left a message with the secretary. No call back or anything. Finally, after 17 weeks and having not received a damn thing, I called and talked to a sales rep. He said the gifts were no longer available. So, I spent (haven't paid yet) $1575 without having received my PROMISED free gifts. Needless to say, I won't be paying for the free vacuum cleaner that I now have.
The complaint has been investigated and resolved to the customer’s satisfaction.
None of my customers have got theres either part of the reason I ditched the program..They are liars and could't hold up to their end
To Melissa B-> I used to work here and its a crock of crap... They lady that teaches you "holly" is a joke... And April is too, kind of a ###... The whole business is! Its also commission based which isn't bad (If you can lie to people and charge them a buttload of money for something fisher price could make) Maybe you guys could sign up for drama camp and fake your way through that too.. LOL Its business I get it, but word of mouth is how your business thrives.. Word of mouth is how your business dies.. I did like the eltric volts that we got show in the air purifier how it zaps the germs in the air.. quite cool, but faulty. Overall products suck but it was a nice idea to make a quick buck.. Who is Aprils husband again that 50 yr old D.M. or something
well ill tell you what the product is great and lasts forever. im gonna be in plymouth if you are interested in the best product a new family can own or just have a better quality of life Pleas call Steve we can set up appointment and show what its all about.
[protected]
Dear Annonono,
I have worked for April Mason for years. Not only dose she take care of us how a boss is suppose too, she out works us all. Still has time for her family and is up 3 nights a week at a womens shelter helping them.
She tells people when they first start that this is not for every one and its a blessing I think that you did not come in.
And for the picture it is when she took all of us and our family to Flordia for a vacation, and that pictures was taken when she was not ready.
The website also was done by her kid and she was happy, that she left it.
It is amazing that there are many websites that will find the few negative people but, I cannot find any that are there for people that call and talk to her because they love her.
So, why are people going to take advive from some one that dose not work and sounds like a 14 year old.
WOW i actually emailed this April person from an ad on craigslist, got a call back for an interview and was ..EXCITED? give me a break. I've looked up and down the internet reading all the information i could on "greater air michigan" and you know what i found? An unprofessional Greater Air website that was completely half assed and every other link that came up was guess what? Complaints and warnings from people who were scammed either by getting conned into buying a product or conned by thinking they could sell one. AT LEAST SOME PEOPLE ARE HONEST. This [censor] really makes me sick. Who does this April person think she is? From the pictures just another rich broad who doesn't give a damn if she's taking your hard earned money. oh yeah and april put a shirt on it is supposed to be a business website, not facebook where you post pictures of your boobs hanging out and make up melting off.
Ashamed to say what I paid for it.
That company is crooked. They "Talk You" into a ridiculous priced machine that will make your world better.
I found the same machine on the pc at $500.
Jason,
We are no longer a FilterQueen office.
We did send those gifts out to you. We can surely look up any gift that was sent to you and find a gift similar and get that re-send that you. If you do not pay your bill, that is only going to effect your credit.
I am truly sorry for any inconievce that has happen.
Sincerely Yours,
April Mason
job scam alert
After going online and looking up this company's name (filter Queen) or rather the products sold by the franchise company I found it to be a possible job scam. The parent company is filter queen which sells some type of air purification system and other similar products. However, I urge people and consumers to look at other Internet sites that have similar complaints about this company and spin off companies that sell filter queen products. The company at this address is called DSL Solutions and is located near Papa Johns in this business park area. I had look at a job there and had a similar situation with other people that had posted complaints online about the company trying to get you to sell products. The problem that tipped me off is that you don't get paid for three days of trading and the person conducting the interview had it in a huge group of around 50 people. Then said if you wanted the job to call him in a 20 minute time slot mine was around 6:10 to 6:30. The job was recently posted in the AJC jobs section as a customer service job paying 15$ an hour (when you go there they say they pay 20$ an hour at the mass job interview) and in the company's pollution control division. It was not worth the trip to go and hear this guy speak, in all reality it is probably to good to be true.
The complaint has been investigated and resolved to the customer’s satisfaction.
As a former independent contractor for a dealership that is no longer in business, I would hope that these practices are no longer happening because there were job opportunities presented in these meetings that sounded as if you were going to be an employee but your weren't. After starting a blog on another site 20 years ago, we hope that the actions were taken seriously by Filter Queen as they could have resulted in a class action lawsuit for back wages as well as back taxes.
These contracts that independent agents were signing didn't make them an employee yet they were told to be in the office everyday for a meeting while waiting to be assigned a call to do a demonstration which was a serious labor violation that would imply you are employee per IRS guidelines.
If anyone does witness any of this or did sign a contract that is still binding for your position, It should immediately be reported to Filter Queen, you local state employment office, as well as the IRS for further legal action if Filter Queen refuses to pursue the matter.
I got suckered into this job a few years ago. they had me sell vaxuu
I am very sorry to hear you were not satisfied with your experience. Please contact me directly to work with you on this issue. I can be reached at 800.760.4644 ext. 7816.
Kimberly Wallace
Customer Experience Director
Health-Mor
high pressure sale
We got a scratch off card in the mail. I scratched it off and got 4 kings and a 7.. I decided to call the number to see what I had won. Teresa had told me that in order to determine what we had won, we would have to listen to a 45 minute presentation. She stated how they don't do any commercial advertising, how they just have people come in and do...
Read full review of Filter Queen and 19 commentsscam artists
A salesman came to our house, we were supposed to win a 17 piece knife set for watching the demo. We agreed to buy the machine, but my credit must have been denied because we never have heard from the guy again. When it came time to get our "prize" the salesman claims he was out of them and he would put it in the mail. We have never received it. I wa...
Read full review of Filter Queen and 54 commentsOverview of Filter Queen complaint handling
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Filter Queen contacts
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Filter Queen headquarters1 American Road, Suite 1250, Cleveland, Ohio, 44144, United States
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FilterQueen is by far one of the best engineered machines made to pick up dirt. It does it's job the first time, unlike other machines out there. Most people fail to, or simply do not understand how a vacuum works. The Majestic was ahead of its time and outperforms every brand. They built a machine that is mindful of its homeowner. Great materials, simple design and above all filtration. Direct sales is the only way for this machine to prove its value. It competes against the machine you own. An in home demonstration provides the research you need to make a sound decision. The salespeople present a problem- your current cleaning tool and they give you a solution. One which is expensive upfront but worth every dollar. For most of the people here, complaining about nothing but the salesperson, I'm sorry on behalf of them as they too get frustrated with you, just as you do with them. Most of these salesmen believe in the product more than they do in the person they've married! They see the machine in action 3-4 times a day- everyday and it creates a lot of passion. I am a mechanical engineer, I could build this machine for much less but guess what? I won't, and neither will you. Each and all of us buy products from Big box, department and specialty stores, unaware of the price mark ups. Actually, no one questions sale prices and discounts given in stores, why? They just walk past an item, especially ones hardly any need for- see that it's on sale and boom- transaction approved. Your house is their showroom, better than any! They make their points and you agree. If the price is within your means, pay for it or else you will in other aspects of your life. It is true, we are living more indoors than ever before, it's as good a time as any to invest in a good cleaner. Kids are more asthmatic than ever before, and think long and hard how many hours they spend indoors. It's important, stop thinking this is the most insignificant appliance in your life...it's quite the opposite. People spend money on the newest IPhones, TV's, nails and lashes, none of those things will benefit your children or yourselves. 3 grand in the grand scheme of things is nothing for a homeowner. Dirt should not be spewing out of a vacuum, "good enough" should not be acceptable. Have you ever wondered why other vacuums have 2-3-4-5 filters? The mass produced vacuums have turned you against your own well being. It's quite sad.
As for people who claim they scam etc. They offer you a gift, you do agree over the phone to see their products, then act surprised when they show up. Nothing in this world is free folks. Give and take. Simple.
Pros: Airflow (It is the sole reason why a machine continues to pick up) / Centrifugal force / 1 Filter Cone (which is all it needs)
Cons: Not enough positive representation. When I retire, I may work for you.
Reply
The above descriptions of operations is pretty close. Filter Queen has been around for 5 or 6 decades. They did have their call crew do the online survey and if positive did say the potential customer would receive a free gift if they would see a demonstration. I used to be a demonstrator of the product. By the way, the customer had their choice of three items to keep. We went through everything, prices, etc., we were totally upfront. We did not employ high pressure, just gave the information. My daughter worked for a competitor prior to that, and it was very high tactics. It is also a well known product. I quit after three months, cause of the size of my territory. Kind of hard when it was four hours round trip some days. I will say, that my daughter has had one for 10 years now, with six kids, 2 dogs, 3 cats and is still going strong, when cheaper vacuums have failed with in a couple months. The air purifier is the same way. It keeps on a working. Unfortunately, the consumer does not want direct selling any more... But again, this product has been around for decades and we sure have gotten our monies worth.
Filter Queen operates like that through all their sub companies. They will call you and ask to do a survey on the air quality/pollution in your area. The "survey" is to cover their behind if you are on a Do Not Call List. Also, the last two questions are to see if you qualify for a demo. They want to make sure you are an employed/retired homeowner. If you say yes, then in two days they will call you to say you won a prize. Now, in order to get the prize (usually a junky BBQ set) then you have to agree to a 90 min high pressure sales pitch for a vacuum cleaner.