Fido
reviews and complaints

My fido mobile is [protected]. Account number [protected].
Received SMS that I had signed up for Data Roaming which I did not. I had used only Wifi services in Russia and did not use any Fido data nor I needed FIDO roaming services.
Kindly credit my Fido account as I am billed for data roaming $14/day. Invoice sent for $118.00
Send me an email at valentina.[protected]@hotmail.com at your earliest to confirm.

Thank You
Valentina Khoudiakova

I have taken a deal of Fido with unlimited talk and text and international calling after year or Two I was charged huge bill for last two months, though l was not getting any paper bill they just pick the amount from my card I don't have online account meantime I call Fido for paper bill but they didn't do that .I was having 28$deal with tax but I was charged 560$ for first month and 450$for second month when l talk to the customer service that lady was really very rude she tell that it was contract we can't do any thing you have to pay the full amount and my question is that if I m not that gud online and I don't have account isn't your responsibility to send any massage for bill .warning, or email or stop the service how person can afford 1200$ phone bill if we are getting promotional message and call from Fido then why not for bill scam

A $107 Long distance charged in August 1st 2021.

my Fido# is [protected].

A Zoom call is determined as a long distance call, and charged $107.
In the past, I am a Fido customer since 2014.
1.There is a warning notification to remind if the calling number is long-distance. That's why I've never been charged by extra fee. The call would be discontinued right away as soon as I know the charge.
2.I didn't receive any add-on reminding I am being charged an extremely expensive fee. I would select add-on to reduce the fee if the call is necessary.
The 196mins would charge $7 dollars with add-on, but the bill charges $107 dollars. Therefore, the call in August 1st 2021 is unexpected and desired to negotiate.

Fix the $107 extra long distance fee to $7

Yesterday for the first time I bought Fido mobility number. When I opened my Account page I saw a Fido Internet Account below my mobility account. I have never ever used Fido Internet. I was shocked . If I would have not bought my Mobility number I would have not seen my This Fake Fido Account under my name.
I I called Fido Customer Service and the agent told me that they will investigate. This is not my fault. Fido should immediately delete this account and also tell my credit agencies that this is not me if they have reported. Although Fido is a great Company but at this stage I hold Fido equally responsible for making this fake account under my name.

We bought our phone back in march had issues right off the bat phoned fido, they told us to take them back where purchased so we did they said contact fido so we did and this all was 15 days and they could have been returned they gave us the run around and nothing was done complain on numerous occasions nothing done so today they want our phone to see if they can correct the problem well that should have been done long ago

I was purchasing a plan with phone Samsung note 20 snd ran into problems continuing on the website a chat agent Tashia started helping me. She offered me;
"
· Unlimited Canada-wide anytime calls
· 20 GB
· Data Overage Protection
· Unlimited text/picture/video msgs from Canada to Canadian, U.S. and international cells
· Call Display
· Voicemail (3 msgs)
· Fido Roam™
· 5 FREE hours of data per cycle
· Access to Fido Xtra for exclusive discounts, freebies, and contests on a weekly basis

04:52:26 PM [FarahAbbasi] this is good
04:52:40 PM [FarahAbbasi] what is included in fido roam?
04:53:38 PM [Tashia] If you use your device in Sri Lanka, it's 12$ per days but Fido will only charge your 15 days per billing cycle. " PM [FarahAbbasi] copper is good
04:56:08 PM [Tashia] So Samsung Note 20Ultra 5G 128 Copper : 520$ down payment and 33.33$ per month for financing
04:56:15 PM [FarahAbbasi] yep
04:57:02 PM [Tashia] I'll waive the service fee, no worries !"

I am travelling e Monday to Sr Lanka she asked me to pick up the phone downtown I told her its far from my house but she said this is the only store that has the phone she is setting aside the phone with my name i just have to pick up,

Suffice to say none of it was true. Store couldn't see any notes on acct [protected].
In order to get the same offers i spoke to a manager named Bianca in customer service around 1:30-1:40 pm est. Please listsn to the call. She was rude, lied about having chat transcript in front of her when i asked her to read out loud where she read chat agent told me store would create an acct she got angry with me. She was sarcastic and basically told me she will not offer any compensation I wasn't really inconvenienced since im not an existing cx there is no one higher than her that can take my complaint. Refused to get me a call back from someone else. I even told her i have an existing line with fixo this is just a separate acct for work reasones. Terrible and shocking lack of empathy and cx service. I told her this acct mY be yemp but i will get store to create new acct (no choice am travelling monday). Even the agent before her was willing to waive service fee. I don't understand how a manager could have so little respect for customers. She made me feel extremely de valued like she couldn't be bothered. The chat agent placed a hold on my credit card for $520. Highly unprofessional. I am very very upset and will share my experience on social media as well.

.

I'm back... only because Complaints Board actually stimulated some positive action on getting my intermittent internet service from Fido repaired! Yay! One thing to take into account is that Fido is basically a retailer of Rogers network services so nothing but the simplest of problems will be resolved before Rogers technicians get involved; the complaint process will be long and involved, more-so, because there is no tracking of information and you can expect to provide the same information at every stage over and over again where Fido reps cannot access any technical data and Rogers reps can't access any account information but even Rogers reps can determine the nature of past work done by them by visual inspection.

As painful as getting the internet service fixed, getting the cell phone service fixed is even more-so: thus far, over 8-1/2 hours on the phone and no resolution except suggestions such as:
1) Plattsville with 3 Rogers towers within 9, 9 and 10 km and 3 bars of signal could be a black hole of cell coverage;
2) I might get better service from another provider!
I bought this phone from Fido about 3 years ago; it functioned perfectly everywhere I went - the Balkans, Germany, PEI, BC and Ontario; it functioned perfectly at home for 1-1/2 years then started to become intermittent and for the last 6 months has been seriously deficient; it still functions perfectly everywhere I go in Ontario - Wellesly, Baden, Kitchener-Waterloo, Guelph, Barrie, Sundridge, North Bay, Mattawa, Temiskaming and points in between, except at home in Plattsville. Curiously, our home phone which operates off of a Fido cellular modem works perfectly. Here's what happens:
mode 1) attempting a call I receive a 'Mobile network unavailable for voice calls' message
mode 2) attempting a call, no dialing sound, a brief pause and then a hang up
mode 3) a call goes through but sound is total gibberish
mode 4) a call goes through but after some conversation, the call hangs up
mode 5) a call goes through but line goes dead for short periods of time
mode 6) calls to voice messaging result in dead air then a hang up

Every time I call, Fido tries to sell me a new phone rather than fix the problem. The third go-round, the representative walked through shutting down the phone - removing the battery for several minutes which seems to be a standard MO - and reconfigured my phone after a reboot; then they suggested I try my sim card in another phone - yet another common MO - then, they told me to keep a log of the problem and call again: I did for 3 days (~12 items) and called again; after giving my information multiple times, a technician poked around for a while and then said someone would call back within 72 hours... they didn't. The next time, they put me on hold and then tried to redirect me to 'ask Jack'; I called back and got a technician, provided all the info again; this time, he did find a problem (finally) which was. a problem with LTE traffic with the closest tower - designated as 'New Dundee' - and attempts (by my phone) to use more distant towers - unsuccesfully; also, he blamed it on 'terrain' even though my phone is showing 3 bars; next he suggested I enable Wifi voice calling on my phone, however, my android phone that fido sold to me does not support that option. So, I have a cell phone where voice calling only works away from home! Even text messages take minutes to hours to get through.

As suggested, I made a complaint through CCTS who were unable to even understand the issue; misconstrued it as me not paying my bill - I have my account on automatic withdrawal - and after I answered the same questions 3 different times, finally agreed to send my complaint on to (wait for it) fido.

Another hour today: first 15 minutes with Fido, remainder with Rogers. Fido tells me that because of my CCTS complaint, a 'manager' will contact me (not likely based on past performance). I reset the phone yet again while Rogers reset my connection - no real improvement. I trialed voice mail 6 times: it worked twice.

Aside: CCTS is not a place to escalate technical issues as they only deal with commercial issues; it's not even really a place to escalate - in spite of what Fido claims - as they merely forward your complaint to Fido as if you hadn't already done that; even then, it will probably take several emails and phone calls in order to get that far.

My fido mobile # [protected]. Account number [protected]. Received SMS that I had signed up for Data Roaming which I did not. I am stranded in India for the last 5 months and do not require Fido services here.
Kindly credit my Fido account as I am billed for data roaming $14/day. Invoice sent for $43.13.
Send me an email at [protected]@yahoo.com at your earliest to confirm.
Thanking You
Ameeta Kapur

Hi there,

I was paying my husband's FIDO bill and wanted to ensure the funds were transferred and received to pay off the account.

I received the worst customer service. The guy gave me a terrible time, refused to tell me whether the money was received or not.. Stating he couldn't give me that information... even though I had all the details, account info, our address, and I'm legal wife and oversee all accounts.

This [censored] head then told me there is no one else I can talk to (but him)
I demanded several time to speak to a supervisor because this worker was so poor, and he was adament that there is no supervisor and no one I can be transferred to. He then told me to hold, placed me on hold and then never returned.
Ironically, I was not only calling to check my husband's account but was going to open my own FIDO account as I deal with Rogers; prior to this call, I had received such good customer service from FIDO and my husband has such a good plan that tonight... I was actually going to sign up too.

Unfortunately, one [censored] head worker can cancel out the 10 workers I have dealt with prior in over the years when paying bills and asking questions etc.
All your calls should be monitored if you seriously value your own business. I know that I will not be transferring my phone plan anytime soon, even though the price is so much better. Just some feedback and a heads up. Your worst workers are destroying your business.

Our internet service is very unreliable; I complained; the first go-round they directed me to a voice call with a 'service representative' which was difficult in itself since voice calling on my fido cell phone from my home is also bad; they tinkered with our modem setup but this did no improve anything. I made a second complaint; they did nothing and simply marked the ticked as 'Resolved'... our internet is still unreliable. Today, July 15, is as awful as ever so I journaled every instance in the morning.

Gerry Wootton wrote:
There are way too many internet interruptions. This plays havoc with my wife's work from home which involves online interviews but is generally annoying. Occasionally there is a good day when there are only one or two interruptions but on other occasions such as morning (Thursday July 1) interruptions come in flurries - I attempted to produce this message at least 4 times before I hit this spate of continuous service.
Last time I spoke with a tech, he bumped the WiFi level which now just starts where it was - 3 bars on regular and 2 on the 5g chanel - after a restart then later jumps up to 5. This didn't affect the internet problems at all; in any case, the one PC hardwired to the cable modem fares no better than any other device.

1 week agoJoe Waite marked this ticket: Resolved
19 hours agoGerry Wootton wrote:
This is not resolved! It still keeps happening: last time just minutes ago i.e. July 14, approx. 2:20 pm.

1 hour agoGerry Wootton wrote:
July 15: 8:44 down, 8:45 up for less than a minute then down. 8:47 up again.

48 minutes agoGerry Wootton wrote:
July 15. 9:01 down again, 9:03 up.

42 minutes agoGerry Wootton wrote:
July 15, didn't have to Waite long Joe! 9:06 down again, back at 9:08. Not sure how this issue is 'resolved'.

31 minutes agoGerry Wootton wrote:
July 15, 9:14 down again for 2 minutes.

25 minutes agoGerry Wootton wrote:
July 15, 9:23 down again for 2 minutes. MS diagnostic returns various error messages each time it's run. This is 'resolved' Joe?

16 minutes agoGerry Wootton wrote:
July 15, 9:34 gone again. 9:35 it's back.

Gerry Wootton wrote:
July 15, 9:49 Down 9:49, up 9:51.

Fido offered 1000 overseas free minutes and charged $864 . I want this to be waived off. Free minutes removed and charged a hectic bill. I request you to refund the amount

Ive been calling Fido and Brighstar back and forth for 2 weeks straight. I still have an open Service request for my phone since last year and ive been paying for my freaking insurance for my phone. I want to repair my phone but i cant cause i still have an open request! Advisors are hangin up on you! This is frustrating i dont have a phone for 2 weeks nowww! They cant resolve this issue!

Good day my name is Dennis my wife and I purchase Fido plan thinking everything would go well. we made arrangements that they would hold 150.00 of our money for we were having trouble with another company.
then on top of this they kept adding on more and more interest and extras when they had a problem with there phone service in May and my daughter has asthma they are lucky my daughter is okay through that then on top of this my husband lost his job during CODVID-19 My wife Told them online and they said okay hope he gets a job and then now this is not fair to us we should be reimburse for more then 60.00 dollars for the hardship they have put us through ands I have only been with Fido for a couple of months. We need help in this matter my phone number will be below but no service thanks to FIDO not caring about they can say the call several times all they want But guess what, when you are not listening in the first place we are not going to get stressed out.
[protected] my email is [protected]@hottmail.com

From Mon. June 14, 2021 - 6:01 p.m., a cell phone upgrade delivery is blocked by Purolator due to a missing apartment number on the delivery address given by Fido. I've talked multiple times with Purolator client services, and their answers are always the same: Fido must email the correct delivery address with apartment number. Most, Purolator (Anjou, Montreal, QC) will return the package to the sender today or tomorrow.
I'm online now, for the 3rd time, with Fido Clients Services, and they are saying the the email will take up to 48 hours to arrive to Purolator. No supervisor want to talk to me!
I just want to have my cell as soon as possible (the new bill was already issued). Thanks for help! Have a nice day!

I bought a new iPhone through fido live chat
Chat Start Time: 05/27/2021 04:31:18 PM
Chat End Time: 05/27/2021 06:16:27 PM
with Monica from the Fido sales team in Montreal. Then I was transferred to the care team with Rudraksh.
05:07:09 PM [Rudraksh] The iphone 12 pro 256gb gold comes with $0 down payment as you're targeted for that and the monthly will be $56/mo for 2 year Fido payment program.
05:35:34 PM [Xiaohua Xian] Can you wave the 45 setup fee?
05:38:29 PM [Rudraksh] I can make an exception for you, once you will get the bill you can contact us and then we will waive it. Is that fine with you?

However I got the bill as following:
DOWN PAYMENT May 28, 2021 120.00

FINANCED: MONTHLY DEVICE PAYMENT May 28, 2021 $61.00

It is totally different from what I was told.

I was promised 1000 minutes of free long distance calling when I switched to FIDO from CHatr but when I received bill I see I was charged 110 dollars for the service which was supposed to be free. I have attached text message from the FIDO rep I spoke with which clearly states 1000 long distance minutes.

Not sure why I was charged for something which was supposed to be free. When I contacted FIDO Rep, they say it is not mentioned in notes so I will have to pay and won't be waived.

A customer comes to you in need of good service and you fool them offering something for free and later charging them for it, not sure what kind of morals and ethics you have in robbing customers like that. I want 110 dollars waived off since I do not want to pay for the mistake done by your Rep.

Fido has had "technical difficulties" they have been working "quick" to resolve. My service has been off all morning and other than an hour time frame has been off all day. In the middle of a very important phone call about incoming finances, I was cut off and haven't been able to reconnect. I have lost money today due to your full day off coverage outage. Am I better off with a different company?

Fido withdrew (stole) 920 out of my account without permission.

I had agreed to an upgrade on one of my phone lines but not both.
They upgraded both and tacked on a a WHOPPING $920.00 (PLUS TAX) to my bill

5 operators and no empathy later I still don't have my money

Absolute theft
I highly do not recommend this crooked thieving corrupt company

Hi,

Firstly whenever I call, the complaint is never resolved and I am hung up on after being gaslighted by deliberately condescending & combative representatives.

I have been with Fido for 2 months, and not one part of the billing have ever made sense, I have extra charges throughout.

This time, my pre authorized payment was charged twice for $64.39 for my previous bill, and now I don't have a new bill even though my billing cycle restarted 3 days ago. It's all a complete mess, and there's no point in calling, as customer service deliberately talks you around in circles, until they put you on hold for an hour, and if that's not made you hang up, they check to see if your still there and then hang up.

This company's business model seems to be grinding people down to accepting, they can charge what they want, when they want.

I'd this does not get completely corrected, i'am moving to Virgin, as they have the same deal, and my friends recommend them and their customer service.

Shaun

Hello my name is Gustavo Macias. On Feb. 25, 2021 I called Fido to ask about a phone upgrade since my phone's screen had broken due to a fall. My broken phone was the Galaxy S9 Plus. The rep on the line recommended the Samsung Galaxy S20 FE, at a price of $20/month for 24 months, with a discount of $5/month for the duration of the 24 months. I told her that I'd consider it since money was an issue and also because I was going to a phone repair shop to get a quote. I asked the rep to repeat and confirm this deal just so I knew I had heard correctly. She also recommended that I go to a Fido store in order to obtain the phone the same day as opposed to waiting for it in the mail if I opted to purchase it. She said that the total phone price would be $360 at the discounted price. That same day I visited a repair shop and the price for total repairs would have come out to around the same. At this price I was better off upgrading to the newer phone.

So, on Feb. 27, I visited a Fido store on King St (downtown Toronto) and decided to purchase the S20 FE. The store rep said that she personally could not apply the $5 credit as she was not the one who had offered it and suggested I call Fido and that they would fulfill their commitment. At the store, I was also charged a one time activation fee of $45.42 which she also said Fido would credit me once I contacted them. Just to confirm, the rep said that both fees would be waived as long as I chatted with Fido. I had full confidence in this since I have resolved all my issues with Fido very amicably and in a timely fashion.

I called Fido today (March 17, 2021) with hopes of being credited both fees. It should be known that I was not given a reference number when I chatted with the rep over the phone on Feb. 25 and the conversation was not recorded on Fido's end, nor were any notes added to my account regarding the phone deal I was offered. The rep today did not honour the $5/month credit, stating that it was a mistake on behalf of the original rep. He said that the plan was $25/month with a discount of $5/month which would come to $20/month (which I am currently paying). Again, I asked the rep on Feb. 25 to repeat and confirm that my monthly bill would be $15/month on top of my monthly plan. Now, as for the activation fee of $45.42 - he also did not want to honour that credit stating that Fido does not respond for promises or commitments offered by in-store reps. I also do not have record of the promise made by the in-store rep as I had complete faith in her and trusted her word.

I really wish I had asked for a record of the conversation on Feb. 25 and something in writing from the in-store rep when I purchased the phone. I never thought this would happen as I've always had good dealings with Fido.

Anyhow, thank you for taking the time to hear me out. I hope this gets resolved.

- Gustavo Macias
7 King St. East
Toronto ON
M5C 3CS
[protected]
macias.ariel.[protected]@gmail.com