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Fidelity Security Group
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www.fidelitysecurity.co.za
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1.2 34 Reviews

Fidelity Security Group Complaints Summary

2 Resolved
32 Unresolved
Our verdict: If considering services from Fidelity Security Group with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Fidelity Security Group reviews & complaints 34

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9:00 am EDT

Fidelity Security Group Fidelity guard driver

I was standing at home affairs paarl at about 14h10 when a fedility guard van reversed in the parking area. We were standing in marked lines in the parking. The driver reversed and almost bumped a lady and myself behind the van. We both moved out of the way and as the driver reversed he shouted at me, asking me what the [censored] are you looking at and what is your [censored]en problem...In wich I took a pick of the van's number plate and just walked away.

For a huge reputable company as fedility guard I think that is very unacceptable and that was humiliation in a public place in front of alot of people and in front of my wife.

If this matter is not resolved I will definitely take the matter futher with my layers.

Regards
Andre bosman

Desired outcome: People like that should not be in those positions close to the clients because that's the advertising front of a company. Would like a written and verbal apology from the driver.

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10:37 pm EST
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Fidelity Security Group Service

I am very disgusted by this company. Someone called me last year and offered me a car tracker and I gave my details cause I was interested. But I got nothing installed in my car. To my surprice this year they started deducting and I am not winning. tried emailing accounts team and issue is not resolved its now over 5 months.

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3:20 pm EDT

Fidelity Security Group Conduct of personnel on site at golden acre shopping mall

I was using the wi-fi in the Mall when a security guard approached me and said I should leave. I told him I would leave as soon as I was done, and moved away from him. A few minutes later he and another guard approached me and started manhandling me and pushed me so that my sunglasses fell and broke. Since then I have approached the management and stated my case, and they then looked at the camera footage and saw that what I was saying was true. Since then they have been giving me the run-around and refuses to replace my sunglasses.

Desired outcome: Replacement of my Ray-Ban sunglasses.

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Update by Glenn Beck
Apr 20, 2021 2:13 pm EDT

It is now the 20th of April and there has still been no response from anyone at Fidelity...

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Is Fidelity Security Group legit?

Our verdict: Complaints Board rates Fidelity Security Group highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 5% resolution rate for complaints about Fidelity Security Group raises questions. Diligently reviewing Fidelity Security Group's client feedback and resolution practices is recommended for those considering Fidelity Security Group's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

Fidelity Security Group earns 83% level of Trustworthiness

Excellent Trust Notice: Fidelity Security Group near-perfect at 83% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for Fidelity Security Group. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Fidelitysecurity.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Fidelitysecurity.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Adult content may be available on fidelitysecurity.co.za. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • Fidelity Security Group's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 5% of 0 complaints being resolved.
  • Fidelitysecurity.co.za has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The fidelitysecurity.co.za may offer a niche product or service that is only of interest to a smaller audience.
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8:27 am EDT

Fidelity Security Group Racist security manager

I am a member of SAPS Roodepoort as q sergeant On 2021, 4, 4 at about 13:00 i attended to a complain of shoplifting from the old control room. Uppon entering his office to come and collect the suspect the security manager was sitting at his desk then gaurds eatijg inbetween suspects i then greeted and walk ibto office wher2 i went and stood next to the manager but was totally ignored by him i stood there hoping he will inform myself of what was the sitation around the theft but he kept on ignoring me . I then left his office since he was to rude to even look my way. Where the manager then started complaining to a junior saps member that i was abusing him i then heared what he said and walked back to the office and asked the male why he was igniring for i am there to do my job directing with my hands as i talk like most ppl do ge then stared accusing him of pointing hin then i was told there is always just come black police offecer what am i doing here as a white male which to me is totally racist he then goes futher and phones my commander telling him i am abusing him yet he was the one ignoring me as a sergeant when i entrr his office and greeted everybody i then had to stand there like a fool while again i am ignored by this man who infact has cleary a racial issue with me then wait until i turn my back to start complaining about me . He called us for a suspect i didnt phone him then if he could have done his job from the start then everybody els could have one theres if this is the matter your security managers behave with the police that he called for. Then being treated like that for not being 2black police officer and me being white this is totally unprofessional and a shame for his actions and i bring it to your attention other i must inform the media . With thank can you kindly provide me with feedback and after 1 hour of waiting on the security they sort the matter out on there own so the whole thing was a total waste poluce time and totally being treated unfairly by a incompentent manager who would rather be racist then doing his job and this whole ordeql could have been avoided the manager even refused to give me any of his detial so why would he hide that from me after i even gave him mine i would like i said like feedbqck on this matter cause i dont see why a security manager has to act and do things like he did its sickning we both must work together to catch criminals not try and pick a figh with police i was even chased out of his office cause while i was talking to him 2 other staff members wanted to enterd and my back ti to the door so i couldnt see where me then chases ed it out of his office since i was blocking the door i then asked him was i suppose to smell them since my back was to them and they didnt tryed to inform me they where even behinde me does this sound like the actions of a manager of Fidelity i pray not but then i must inform the publick of how white officers and ppl being treated by this man

Desired outcome: Full action must be taken where rasism offcurs

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5:51 am EST
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Fidelity Security Group Company car misused for personal reasons

Good afternoon I would like to know about your company car policy if it's allow employees to where they stay or go to visit girlfriend because they way I know your company doesn't allow car to drive to the townships since November last year it's been seen at some girlfriend house visiting with company car number 45320 at Witbank and there is also a consent about the pictures rooming on Facebook a lady standing next to your company car number 45320 holding a company gun and she is not working for fidelity group and it's park next to the house, so does company allow that

Desired outcome: I'll like that employees to be taught a lesson not to misused a company car for personal use

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11:08 am EST

Fidelity Security Group Fidelity cash solutions

Hi.
One of the guards was pointing the muzzle of his semi-auto rifle right to my hip with his finger on the trigger when he passed me at the spar entrance. He is walking like he owns the road. If he bumped in to me or the truck he could have pulled the trigger and shoot me. This is very reckless gun handling and you need to send you guards for fire arm training. The number plate of the truck is JC 70 JZ GP

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11:40 am EST
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Fidelity Security Group Fidelity staff threatening us on the road

We were driving on the stellenbosch arterial this morning, 06 dec 2020 just before 8am. A Fidelity vehicle with registration BZ23XJGP drove on the tail of our car constantly then passed us and showed hand signs that he's going to shoot (either my husband or both of us?). He then swerved in front of us then continued driving straight while we had to turn off. I feel that this is not the type of behaviour that staff should have, they are given those firearms for a reason and that is to protect when in trouble while doing their job. Not threaten citizens because they are driving recklessly.

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7:16 am EST
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Fidelity Security Group Abuse of company vehicle jf 22 cc gp

Good day, my name is Fundile Madani a former Regional Security Manager at Isidingo Security Services in Western Cape region. On the morning of 08/11/2020 I was with my girlfriend at Sterkspruit Tienbank when one of your employees by the name of Nkosinathi Rityo who was driving white NP 200 Reg JF 22 CC GP came in to our flat and charged to my girlfriend wanting to beat her and I had to intervene and fight ensured. It looks like they were having some sort of a relationship in my absence but the point that I am trying to make is that he used the company vehicle for personal gain.

Again today my girlfriend phoned me to say that he is chasing her while she was going to the police station to obtain court order and I have to rush to her defense and again the same vehicle was used.

I phoned local office in Aliwal North where I spoke to Branch manager but on his response after some time I find out that he was in defense of his employee and he further lied by saying that he phoned my girlfriend and she testify against me while my girlfriend was with me at all times and never received a call from him. Hence I am opting to escalate this matter to HO.

Best regards

Madani

[protected]

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Tshepo Mthembu
, US
Dec 15, 2020 4:49 pm EST

Please see to stop your drivers at lenasia to stop misusing company vehicles

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Tshepo Mthembu
, US
Dec 15, 2020 4:47 pm EST

Good evening my name is tshepo from lenasia I am a security mobile supervisor at sertin company, i have been seeing lots of fidrlity cars been turned as taxis around lenasia picking hikers for money. Its trouble me thinking how this guys are misusing company vehicles and petrol as this happened each and everyday. So I will like to report this not that I am jealous of them but to respect their jobs .

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7:58 am EDT
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Fidelity Security Group Cash team

I was waiting at the soshanguve area waiting to deposit money when their your rude staff member insulted us telling us to move away from ATMs. Incident occurred at around 12 noon and can be confirmed with Capitec soshanguve staff. I doubt that's the best way for service provider companies to work. the person in question is the one carrying the key tall in terms of appearance

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3:39 am EST

Fidelity Security Group security guard "aaron"

I was walking through the mall in Westgate in Mitchell's plain when I realized that I had left my cellphone on the till in the i-click business center, I turned around and hurried back as soon as I realized my phone was not with me, as I was walking back a security guard tackled me around my stomach with both arms and squeezed me and said I have to come with him, when I asked why and he gave no reason, I told him I had left my phone in the store and he laughed and asked me what I have stolen from truworths, I said I have never been to truworths today, again he laughed and said "don't lie to me". I then began feeling dizzy because the man was squeezing my stomach and upsetting my peptic ulcer, I told him that he's hurting my stomach, he said "don't worry you are coming with me, when we got to the security office the supervisor spoke to him in Xhosa speaking and saying it's a false alarm, I asked him to identify himself by he's badge and he said"no"I must ask he's supervisor. All I wanted was my cellphone not to be stolen now I have to see a doctor because my ulcer is bleeding my stomach is burning inside. The only information they gave me is he's name"Aaron" and a landline phone number : [protected] the number for Westgate security office, I feel the way he man-handled me was way too excessive and the fact that he just laughed it off and said it was a false alarm I feel that they can just hurt people and say sorry we thought you were a thief because you were in a hurry, I will open a case of assault as soon as I get to the police station

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Lubouya
, US
Sep 19, 2020 1:51 pm EDT

Good Evening All.
I would like to report the security officer's that work at Fezeka Municipalities. Those security that cannot say no to corruption and bribery.
Being there on time and stand in the line for longtime does not stop those security it only help them make money not that the municipal staff is slow only to the security officer's that take money and let those people who just arrive in straight to the teller's.
When you ask them they will say this person was here before you or they will say that this person is their family member disregarding those who were there so early in the morning.
The two male and female guard that ALWAYS work at the reception of Fezeka Municipality have no morals at all.
Each an everyday when i look at them you can see they are already counting the money they will make for that day, to hell with those who have only money to pay their fines.
Please go there to Fezeka Municapility and see what Fedelity Securities are doing they are really creating unnecessary discomfort to people who are going there.

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2:11 pm EST

Fidelity Security Group adt securedrive

I had a tracker installed in my car on the 28th January 2020 from Fidelity ADT Securedrive. I sent my installation certificate to my Insurance Company (Myway Insurance) on the 28th January 2020, I was then told they won't cover my car against theft/hi-jacking. Reason for this is Myway Insurance don't cover high risk vehicles with Fidelity ADT Securedrive. When signing up I asked the call centre agent Angeline Singo if Myway Insurance would approve of this tracker as she said YES. I have been sending emails since then asking them to remove the tracker from my car, as it serves no purpose driving a car and your Insurance Company don't approve of it. Angeline Singo then sent me all their certificates of Fidelity ADT Securedrive but Myway Insurance still refused to accept. Angeline Singo then put me in contact with her Manager Mr Preneshan Govender who I then emailed explaining everything ( This was the whole week of 28th January 2020 - 31 January 2020 only to be told my email was escalated to his Line Manager. I have not heard anything back from him. My husband called him on the 3rd February 2020 to find out when they are removing the tracker. Preneshan then told my husband he will sort it out, but up till now no one came back to us. I then called their customer service department to lay a complaint and was told about a "cancellation fee". When I notified them which was immediately I was still in my cooling off period of this contract. I have never dealt with such unprofessional people. Does it seriously take this long to have a tracker removed. I can't proceed with fitting my new tracker - that is approved by Myway Insurance, as they sent me a list of their approved tracker companies. Mr. Preneshan Govender told my husband on Monday the 3rd February 2020 that we can proceed to fit my new tracker - even though their tracker is still in my car. I point blank refused to do this. I don't see how we can fit a new device with their tracker still in my car. I honestly don't know why they are dragging this whole thing, When we call Mr. Preneshan Govender he don't want to take our calls. I think they deliberately stalling and then want to charge me. Why must I be charged when I was given the incorrect information when signing up with Fidelity ADT Securedrive. I would appreciate it if you can assist me. No one is listening or helping. I want to make people aware when signing up with Fidelity Securedrive - that may also encounter the same problem with their Insurance companies. They need to send all their staff and managers of Fidelity ADT Securedrive on training on how to deal with customers. Clearly they don't know their product or which Insurance companies approve of their tracker. I have all the emails that I sent to Angeline Singo and Preneshan Govender if you want to have a look at it. Please note I am based in Cape Town.

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Nndwamato
Roodepoort, ZA
Oct 25, 2023 3:32 am EDT
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i have fidelity tracking unit year march 2021 in ford eco sport that i bought from Ford the glen but the car had some failure in front suspension , i return the car to the Dealership i alert fidelity i return the car to the dealership they must remove the unit but they failed to do that , i also alert Ford the glen to remove the unit at the moment i was told my their collection company nimble group to pay R4500

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Bohitile
, US
May 30, 2022 2:08 pm EDT

My issue with the tracker is that it consumes my battery, i jump start my car every time I drive out. This is my second battery in 6 months.

i just need this device removed...

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wesley dorasamy
, US
Feb 14, 2022 12:43 pm EST

Im also having countless problems like if any work is being done on my car i dont get any calls instead emails so which means if im sleeping at night and someone is stealing my battery they wont phone or trace and check theyll leave it like that...another time at robots i got held up and robbed phones ans5 everything was stolen i pressed the panic button and thieves got away by pressing panic button not a single call made to me

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1:48 am EST
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Fidelity Security Group drive of vehicle

At about 8:15am on the 15th of January I was driving behind your driver that was on the way to Builders
Warehouse in Somerset West, Western Cape, South Africa and he jumped 3 consecutive stop streets. This is not just extremely dangerous but illegal as well I'm sure you know. I will attach photos of vehicle so you can see the registration.
Regards Robyn.

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12:54 pm EST

Fidelity Security Group service

To whom it may concern,

Following my recent visit to the Mall of Africa on 14 December 2019 at approximately 18h00, I am utterly appauld by the conduct of one of your employees in the security services based at the basement parking.

Shortly after I parked and entered the mall, your employee, MR ETIENNE SEEMA, of Fidelity security services, approached my vehicle to interrogate my wife with regards to why she remained in the car as it is apparently against your center management rules to do so under any circumstances due to security reasons.

When my wife called to notify me that she was being harassed by this man, I immediately left the shopping cue leaving my unpaid for goods behind to attend to this matter.

After searching in thr basement parking for your employee, MR ETIENNE SEEMA, I confronted him and demanded and explanation for this absurdity that has just happened. My wife who remained in the car with our young toddler was exhausted with swollen feet after a long day of moving from mall to mall to shopping center to doing holiday shopping before we embarked on a long distance trip away. Not to mention, our child was tired as well as restless so it only made sense for them to remain behind while I went to purchase the last few things from our shopping list.

Whilst I appreciate the need for your employee, MR ETIENNE SEEMA, to mindful and alert about potential security threats in the perimiter he's manning, I couldn't believe the senseless and stupidity with which he approached the situation. I certainly took great offense to the manner in which he spoke to my wife because he was rude, arrogant and absolutely inconsiderate towards the circumstances around why she remained in the car with my child in the car.

Your employee, MR ETIENNE SEEMA, does not seem like he has the capacity to apply his mind and carefully assess the situation before taking the necessary steps that are proactive, reasonable and justified because he didn't seem to understand my point at all.

I hope you will take this matter seriously because, as it goes without saying, no man appreciates having his family disrespected and treated unjustly.

I look forward to being updated about what action will be taken against your employee, MR ETIENNE SEEMA.

Regards
Mr Daniel Tuffour

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3:15 am EDT

Fidelity Security Group security at the mall

The security guard was grabing me and pushing me around. They were pushing me and making a big scene. My family was not allowed to see me. They then put me in the kitchen of the staff. Falsely accusing me of stealing open and used items. No proof given. I was not given the opportunity to even explain my goods. Used batteries and cream and a chocolate... whilst i have already paid my R3000 shopping... what a insult. Sue the company or just the 2 guards?

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1:05 am EDT

Fidelity Security Group drivers driving reckless

We were driving on the R28 from Hillshaven to Westonaria when one of the fedility vehicles with registration number FN61KF GP (42637)tried to push us from the road to drive in the yellow lane to pass us. He then went in front of us and then swerved in front of another vehicle. Why do they think they are above the law. They must abide to the road act and also and not drive reclessly they dont care if you ask what they are doing you just get a finger. Its uncalled for and not professional. Its people like these that cause accidents.

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3:48 am EDT
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Fidelity Security Group employee

I have been an employee of Fidelity Security Services from 19/04/2012 (employee number 1168741). First 4 years I was employed at their head office in Pretoria doing vehicle tracking. Then in 2015 was told the company is restructuring and my post would no longer exist as they will be moving it to head office in JHB. Long story short is that I had to sign a letter that I would no longer be paid a basic salary and had to move to client control for much smaller salary or be retrenched. Being a father I could not sit without a job and signed a letter that I was willing to work for less. Another 3 years passed and then I started getting problems with my pay in December 2018 and January 2019 as I was payed short almost R2000. Proof was submitted that I was paid short and that Fidelity paid the wrong person for those shifts. At this point things already went sour as manager was blaming payroll and payroll was blaming the manager (I still have the emails as proof). I was then told that I had to collect the money from the employee myself which never happened as she flatly refused to give me my money. Needless to say things only went south from thereon and in April 2019 I was told I do not need to report to work anymore as the client where I worked for the last 3 years no longer wants me on site (no reason was given and she denies any part of the their story). So now I am still an employee of the company but I do not get a salary just a blank payslip that states no shifts worked. I did not get my bonus payout or my leave day payout which should have been payed in May already. I am a ghost employee. Final straw was when tried to deduct R600 for a lone that I still owed them last week from my bank account. Please explain how the hell can you deduct money from my account if you do not pay me what is owed to me. Money that I worked for and please do not tell me to go to the office to resolve this matter as I tried that twice already and HR and payroll is never available. I am not going to waste any more of my time trying to fix another persons incompetence. How am I employed for over 7 years with a salary of R0?

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11:43 am EDT
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Fidelity Security Group reckless driving

On 22 October a Fedility vehicle cutting off our vehicle by turning right while we were turning right as well.
Waiting for a vehicle coming from the opposite direction to pass for us to turn right towards the parking space at ermelo Bingo casino. The fedility vehicle comes from the back and go passed us turning into same parking area. Missing our vehicle by millimeters. 3 woman in the vehicle for which 1 is of old age. Really unnecessary.

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5:15 am EDT
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Fidelity Security Group inappropriate customer relations and unacceptable handling of public

Visiting the Specialized Commercial Crimes Court in JHB
Security Guard working at the Scanners being rude and has no people skills.
When I informed him to talk to us in a decent way and use a word please,
he said that he will not say please...
I asked his name and he refused to give it. He left the building.
He... Whom I will be able to identify when I see him again, is a absolute disgrace for a uniform and a bad representative for your company. He should not be allowed to deal with any members of the public and I want an appology from this personal capacity as well as your office for appointing him as a representative of your institution

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12:38 am EDT
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Fidelity Security Group i'm complaining about a security guard at the durban post office.

Hi I have notice that the security guard based at the durban post office is driving staff and the post office vehicles and keep parking for staff on the street and moving vehicles into parking. He supposed to be gaurding the post-office entrance which is part of the parking n dispatch. Hw can he guard if he is moving vehicles of staff and the post office vehicles. I don't think he is doing his job properly.

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1:15 am EDT
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Fidelity Security Group me and me pregnant partner got beat up by a client and the security

Yesterday we went to new town to watch a movie.

After the movie when we went out immediately when we went out the cinema the client who was also watching the movie was waiting for us at the exit door with the security and that's when the fight started.

The security never talked to me only talked to me after the fight when my pregnant partner got hurt and I also got hurt, we when to the office to resolve the matter but the issues wasn't resolved when I told the security to call the police because I wanna put charges of assault, endangering a pregnant woman and verbal abuse.

I have record of everything that was said and would like to know which steps should I follow because i want to take this further.

My email address is [protected]@gmail.com
Cell number [protected]

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Contact Fidelity Security Group customer service

Phone number

+27 117 639 000

Website

www.fidelitysecurity.co.za

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