Fidelity Brokerage Services
reviews and complaints

Don't open a checking account here. I've had my deposit money stuck for four months while the Risk department verifies my documents. I've been on the phone for a collective 4 hours with a new representative each time asking for a clearer ID or more statements. The last person I spoke with was Steve on 2/28/22 @ 11:24 am PST who is a manager at Fidelity. This complaint is mainly for Fidelity to look into the call recording to understand what I just went through and the incompetence of your management. Feel free to contact me as well. I tried escalating but he refused to transfer me and said I had to write a letter.

I closed my 401k account (rolled it out) after my employer released the funds. After closing the account, the employer sent money to Fidelity, re-opening the account. Fidelity refuses to acknowledge the problem. When someone closes an account, that means close it. Don't allow some automated system to force it open again. Especially when you took the terminated account fee. Fidelity hides behind excuses to justify this. They have no respect for people.

I called Fidelity on Feb. 2nd (morning) and spoke to a Fidelity representative to close my Fidelity Go account and transfer my funds to my brokerage account which should have taken place at the close on Feb. 2nd.

Fidelity did not take action until close of the market on Feb. 3rd to close the account resulting in an addition approximately $180 in losses.

I called Fidelity to complain and they opened a case which i was supposed to hear back within a couple of days and it has been over a week with no response.

I called again 4 days ago and they have not reached back with a resolution to this trading error on their part.

I moved my investments from Fidelity in late 2021. Apparently they changed my tax form option to email only without my consent.

I have called since January for a hard copy of my tax forms. As of Feb.9 nothing sent and per my third call to them, it "should" be mailed out next Monday. If I do receive the form bY next week I will need to contact the IRS and my attorney.

Called on 1/18/22 to initiate a rollover of my 401k since I am retired and if the market bottoms out i do not have time to wait for it to rebound. I started the call off with my wife and explained to the agent that we needed to roll over the funds into an IRA certificate at our local bank. We are not experts in how this all works behind the scenes but trusted Fidelty to take the steps to achieve my desire to have the money out of the market. Somehow during the conversation, the agent brought up "in Kind" I made the error in assuming this meant that he was verifying that I had made sure with the bank how they needed the check to be addressed. We never talked about Stocks being transferred. I knew we did not want to cash out we needed this marked as a rollover due to it allows me to put the taxes off until I remove funds into my own account. The agent gave me 2 amounts at the end of the call one for my Roth funds and one for the remaining amount and that i should expect 2 checks in the mail. So, I did not think any issues had arisen during the call to accomplish my goal of having he funds sent to me and that my bank would soon have an IRA certificate. on 1/21/22 I called back to find out why the amounts listed online were different is when I discovered part of my funds were being sent as "stock in kind" the agent had to explain what that meant on that call and I was just at a loss, this is not want I asked for and how did this happen if I never knew what "Stock in kind" or "In kind" meant? The agent assured me that it sounded like a mis communication that they would fix and now on 2/4/22 they tell me that they do not have any intention of fixing this and that I would have to contact the Transfer agent to have the funds liquidated and transferred to the bank. This I now find out requires a letter of instruction, a Medallion Signature Guarantee and the Original Corporate resolution, this is time and energy and very confusing to me I did not plan on since I was trusting Fidelty to accomplish the transfer from the 401k to an IRA Certificate. Now I am facing a nightmare or terms I do not know what they mean or how much longer I have to wait to find out where the cash will materialize.

On 1/5/2022 completed and provided required documents for Pension plan online. Notification stated process would take 5 days to process. As of today it is still pending online with no action required. I have been calling weekly with no success pension dept has it in process. It been 4 weeks now what recourse do I have? Technology has destroyed accountability people don't know how to think anymore and resolve issues even with all the tools they have access too.

Fidelity emails contain tracking pixels. Also known as web beacons, these secretive codes are embedded in all emails and are designed to collect IP address, device and browser details, etc. Unlike cookies, there is no request for customers' consent.
After years of reports to the customer service, domain registrant, admin, tech and abuse departments, no one bothered to even respond, except for empty PR pitch.

Sat on hold for over 1.5 hours today, was transferred to 3 different people to "help" get my Traditional IRA transferred to my new work 401k plan. Sounded like I was working with teenagers...they definitely didn't know what they were doing at all and kept trying to transfer me to someone that could "finalize" the transaction. I ended up canceling the rollover that I instigated online.
I am LIVID that Fidelity has sunken to such lows on their customer service. NO ONE...and I mean NO ONE with an employer sponsored plan should have to be tossed around in a call queue for over an hour and a half waiting to simply rollover 100k to an existing plan.
I've been a Fidelity customer for over 20 years and this is absolutely the worse it's ever been. If I could get my money out and move it to another financial company I surely would... but that would require me sitting in the call queue for however long...waiting for a professional that knows what they are doing to answer the phone!

Fidelity is too big and their service is bad.

I called 3 times to roll over my 401k.

The first, the rep sounded he was asleep and he hung up on me.

The second and third time, Fido automated call dropped after being on hold for 20 minutes.

I wonder how much Fidelity pays for JD Power award.

The company is getting worst.

SEC needs to get involved as well because not everyone is able to go online for trades among other things.

I am submitting this complaint as the sole eye-witness to the matter of a dispute that I filed in September/October 2021.
My wife and I share a joint brokerage account.
On September 20, 2021, my wife used her debit card to attempt to make a withdrawal from an ATM machine (ATM0002) in Vila Nova de Gaia, Portugal. The screen display offered a disadvantageous currency conversion rate and asked if the rate would be accepted or declined. My wife declined. She received no receipt and no cash. She retrieved her card and we moved on.
(The ATM machine used for this transaction had two cameras focused on it, to record what transpired. I have photographs of the machine.)
When I checked our account online within the hour, I saw that the amount had been debited from my account. Yet, cash had not been dispersed to us. I phoned Fidelity Debit Card Services [protected]) immediately to report the error, but I was told that I must wait until the transaction posted.
Within a few days, I initiated a dispute, and followed up with several phone calls over the following weeks. It was not until on or about Oct 16, 2021, that I was finally informed that the dispute I believed to have been filed had not actually been initiated, for some unknown reason, and was in fact initiated at the time of this phone call.
Based on an uninterpretable document which the ATM company provided, the dispute ruled in favor of the ATM company. The ATM company had no eye witness. My wife did: Me! I swear on oath that neither my wife nor I received cash from that ATM machine on the date in question. Photographic evidence collected at the ATM would have resolved this dispute in my favor, but the ATM company refused to provide this good evidence, presumably because it would not have supported their argument. I tried to file a police report to gain access to the video/camera evidence, but was not supported, as I am not a citizen of the country where this incident occurred.
I ask you: How can folks stand a fighting chance if banks/ATM companies can get away with this sort of thievery?
Since the ATM company elected not to use their evidence, and my wife does in fact have an eye witness, I can honestly state that this dispute was wrongfully resolved. I request that the dispute resolution be reversed. I also request that Fidelity customers be protected from future interaction with this ATM company to prevent others from being preyed upon as we were.

I just discovered that funds I transferred into my Simple IRA, have been sitting in a cash account, awaiting for me to invest it manually. This was never explained, following what I had clearly stated I needed from the account. I made clear when setting up the account that I wanted it to be managed as was my Roth IRA account. I've found communication with Fidelity staff to be lacking and costly on a few occasions.

Fraudulent withdrawal from my account in April. Reported in June. Agreed by Fidelity. Still not credited.

I've been attempting for a month now to open a Business Brokerage account. Everytime I think we near they ask me to send a document that I know I had included in the initial documentation. I am now trying to fund the account and I know I sent in a void check and completed the EFT Form. They've lost that again.

Yesterday my wife transferred 7 thousand dollars from her Fidelity account to BrynMawr trust bank. The representative said it cannot be done even though she had the account number and tracking number he said it had to be a wire transfer. It ended up costing her 15 dollars which should of been free. I do not want to get this fellow in trouble I am just amazed that Fidelity has someone with this level of knowledge of electronic transfers?

I funded my account bought into a position (short) I had a technical issue and as I came back online 150 shares had been liquidated. I asked why and why had they not liquidated the whole position at that point. All lies from the man, I am lucky and anything he could make up. The risk analysis team that sees the risk (aka numbers) liquidated my account at 10 $ down from the HOD. I asked to allow a couple of hours to keep my account from being locked. More lies you account will be useable, no lies. My account has been locked for over a week and I just received a notification I will not be able to trade for 90 days which I could not anyways PDT rule. The greedy bullies weren't happy with the 17 K of life savings now they are holding the rest of my funds from me as well. I cannot withdraw the rest of the money. I was never told how much money to deposit, I was liquidating other positions during the margin call. Fidelity liquidated at their profit lied about it and now is keeping the rest of the funds for their own profit and leverage.

I have been jumping through hoops since november to get my dead husbands money, filling out paperwork after paperwork. I was told that my money would be in my account, today, june 1st 2021... He has been dead over a year, and still no one seems interested in getting me the money. My credit is shot because I have been waiting so long, and I am starving because I have to wait and wait and wait. I am tired of waiting. How would you feel if you were trying to access something that was left to help you, after caring for a husband that had aggressive cancer! He has been dead over a year, and your company is trying to make sure I never get the funds!

Amanda seelbach
[protected]@gmail.com
[protected]

I started out in early April to make numerous phone calls and secure emails regarding excessive contributions. I was given many different answers in terms of forms and return amounts. Each time it was a long hold on the phone with repeated requests. Then, they claimed they never received my ECF forms in the postal mail, so I had to attach in the secure e-mails...so many dramas and much work for customers. Basically, they have failed to meet requests all the way. I finally received two contribution checks, but no interests included still. Then they asked me to call investment department again, the whole thing is going like circles. I made 3 complaints about this kind of service and had their supervisors to call me. I have not heard anything back. I do not know why they put all the burden on customers to solve their incompetence. I am so sick and tired of contacting them at this point.

I had been investing in Fidelity accounts for many years 70's 80's and 90's., So when we sold our house in 1999 I took $42000 and invested $21000 in Fidelity Puritan and $21000 in Fidelity Value. Also, at that time I changed our mailing address. After that, I don't remember seeing anything from Fidelity. I forgot about the account until last December when I ran across the letter sending the monies and the address change. I contacted Fidelity both by letter E-Mail and by phone but have been getting a run around on whether the accounts exist. I have talked to multiple representatives and they say any account that has been inactive more than ten years is dispersed, to what or where I don't know. They say the only record they have was when I retired from Disney in 2007 I transfer my 401 accounts to iRA's, These accounts are not IRA's

Fidelity Puritan 004/[protected] Robert & Jean Munroe
Fidelity Value 039/[protected] Robert Munroe

Fidelity Low-Priced Stock 316/[protected] Robert Munroe

Fidelity Dividend Growth 330/[protected] Robert Munroe

Fidelity Blue Chip Growth 312/[protected] Jean Munroe

Fidelity Dividend Growth 330/[protected] Jean Munroe

Robert C Munroe ss# [protected]
Jean A Munroe ss# [protected]
8700 Spyglass Loop
Clermont, Florida 34711
Phone [protected] or [protected]
E-Mail [protected]@yahoo.com

I am niece of H. Raymond Hope, Account #[protected], who passed away 12/7/2016. He had funds with Fidelity for a Charitable Remainder Uni-Trust. I was my uncles, Power of Attorney and Executor of his Estate. A friend of his was the Trustee for the Trust, I have since been named Trustee of the Trust because the prior Trustee would not take action to fulfill the wishes and purpose of the Trust.
9/22/2020-The attorney I am working with, Stan Kimble, to the settle the Trust sent a letter to Fidelity with copies of all necessary documents and ask Fidelity what needed to be done to disburse the Trust funds.
10/21/2020-Mr. Kimble received a letter from Fidelity requesting a signed statement from me authorizing Fidelity to work with Mr. Kimble on my behalf.
11/19/2020-Mr. Kimble provided the letter from me to Fidelity.
2/2/2021-Mr. Kimble sent a follow-up letter to Fidelity because he had heard nothing from Fidelity since he responded to their request 11/19/2020.
2/2/2021-I called Fidelity and spoke to Quentin Knudsen, who explained some of the process, he sent an email listing some of our options and said he would be happy to do a three way call with Stan and I. He listed some days and times when he could be available.
2/9/2021-Mr Kimble called Quentin and left a message with a few possible times for us to have our phone meeting.
2/15/2021-I received a email from Quentin, requesting a good time for the three way call. I forwarded the email to Mr. Kimble.
2/16/2021-I received an email from Mr. Kimble that he tried to call and email Quentin to set up a time but had not received any response.
2/22/2021-Quentin responded by email again stating how busy he is, sent his available times and said he would expect to hear from us on 2/23/2021.
2/23/2021-Mr Kimble emailed Quentin and requested we have our three way call 2/24/2021 at 9am MST.
2/24/2021- Mr. Kimble called Quentin at 9am, but had to leave a message and we did not hear from Quentin that day.
3/1-3/9/2021-Mr. Kimble called Quentin several times with no response.
3/9/2021-Called Fidelity and spoke with Cecelia Anthony, she said she would email the necessary Re-registration form that day. Nothing was ever received from her.
3/11/2021-I called Fidelity and spoke with Albert Luna. He explained a few things, said he would email the Re-registration form. I never received anything from him.
3/15/2021-I called Fidelity again and this time I spoke with Patrick Greer, who explained what needed to be done and what forms needed to be completed. I did receive the Re-registration form via email. I requested the EIN, per Patrick and received it from IRS. I completed the form that he sent and scanned that and the EIN letter and sent everything back to Patrick via email.
3/22/2021-Patrick sent an email acknowledging receipt of the EIN letter and completed re-registration form. His email stated he would call me between 10-11am that day to complete the Medallion Signature Guarantee on the phone and once that was done it would take 3-7 business days to complete. Patrick did not call me any time on 3/22, so at 3:30pm I called and left a message stating I would be available anytime he could call.
3/23/2021-I sent Patrick an email, asking to reschedule the Medallion Signature Guarantee before he left for vacation on 3/26/2021, but have not received a call or email from him to complete this matter.
3/24/2021-I received a packet from Fidelity via USPS with a Re-registration form identical to the one I completed and sent back to Patrick that he acknowledged receiving. I called Patrick again and left a message asking him to please let me know if I needed to fill out this additional Re-registration form, but I heard nothing
3/26/2021-I have had no further communication with Patrick and he will now be on vacation until 45/6/2021.

I have had nothing but problems with representatives lying to me regarding my 401K . After I retired 12/20/2019 I contacted Fidelity in January, 2020 to close out my plan and receive a distribution check. After multiple calls I was told on 1/27/20 the check was in the mail. Funny, the check was not issued until 1/30/20. On 2/4/20 I called and was told to wait a couple of days as the check was on its way. Funny, it was sent out at 5:05pm on 2/4/20. Now, I have called 4 times since 2/2/21 to be told the corrected 1099R is in process.

I have been told lies from day one. Because of Fidelity I am still unable to file my taxes. Had Fidelity done their job correctly, none of this would have happened.I

In all honesty I do not expect any response to this complaint.

Kathleen R. Lee