Fidelity Brokerage Services
reviews and complaints

In 2016 our mother passed away. It is now 2021. Since 2016 we have been (re)-submitting our Beneficiary Affidavits.

Fidelity will not recognise our Beneficiary status. Nor will Fidelity tell us why they will not recognise our Beneficiary status.

For four (4) years we have been bringing the form(s) to notaries and submitting them by registered mail. Most recently we had our IRS tax returns notarised for Fidelity.

Fidelity not only refuses to process our affidavits, but they continue to (re)-send the same forms back to us. Without providing any explanation, even when we ask directly, they will not explain why they will not process the forms. Most recently we went to a US Government Notary. We have (also) submitted proof of our status as Estate Executors.

Obviously this takes time and money, and patience. Most oddly to us is that all the other financial institutions quickly processed our beneficiary status.

I've been a customer of fidelity investments since 2016 and representatives in San Diego or any part of the United States have been maliciously malpracticing fraudulent activity or suspicious activity over my account. They also have placed a block on my account and my online access. They've also claimed my social security number or my employer id doesn't match their records so I like these Reps. to be removed from accessing any information from my accounts the appear to be white representatives male and females female African American woman by the name of Chiantia she tried to manipulate my thinking with the same fraudulently.

I upload a check for the purchase of my vehicle and I discuss with a Brokers about how this will effect my account if it's a bad check he replied "nothing" it will not effect my account. Fidelity blocked access to my accounts and I no longer have access to my stocks with fidelity and no other bank account to transfer them to so I'm requesting as a grievances to allow my accounts to stay activate so Im can receive access to my stocks

Ss#084607924

I received a letter In the mail that my Part B Hanes pension was available for a lump sum payment. I contacted Fidelity in August 2020. All paperwork has been submitted numerous times. Same paper work but with new payout dates due to the review process. I have not been ask to submit anything new but the processing department can not seem to get anything processed in a months time. I have called at least every other week to check on the status. The only thing that any one has been able to tell me is that they have not finished reviewing anything and they change the date. It original was supposed to be process in Sept, Oct, Nov and now Dec.

I have never work with a company that has absolutely no creditability as this company. I have requested numerous times to escalate the process to a manager and that request has been refused. No one at this company is willing to take any form of responsibility for anything. I am just told to call back and I will probably get someone else. So in other world not their problem because they will not get me again.

The lady I spoke with today has actually promised to email me this afternoon. Unfortunately, I do not trust a word that anyone says now.

My name is Susan Allmon and phone number is [protected].

On Thursday I transferred money to Fidelity Investment they told me that they won't margin for my buying until Friday.
Today they told me they will have to hold my money until Monday.
It's not a trust investment company to invest with. What U have read about Fidelity Investment customer reviews 100% Truth. STOP! Don't invest with Fidelity. Today is Monday they told they are not gonna margin my account for the money transferred last week. Today I have transferred more money and they won't let me buy even buying with own cash. I in process of fix this problem. STOP! Fidelity is not a recommend company for investment.

I've had a 401k and a cash management account with fidelity for well over 15 years now, i've never used it much. On april 30th I received an inheritance check from my great aunts estate, the family had been aware of and working with the lawyers for a year. I then electronically deposited the check, which was less than $1,000, into my individual brokerage account. Over the next few days I continued to check and see if the funds were available to transfer. Nothing, so I called to see what the status was. It was then that I found out that fidelity had frozen my accounts and needed my verification, they said the funds would be held until may 6th. May 6th comes around and call again to unfreeze my accounts, now i'm being told I have to wait until the 16th. I don't have until the 16th, I need this money to move. I will be homeless if I don't have access to this money to pay my security deposit.

This morning I called twice to request that Fidelity send 2 months worth of statements to my bank so I can refi my mortgage. Both times I was told they would have to check with their supervisor. Both times they came back and told me the supervisor said no. If there even was a supervisor they never even took the call. Last year they did this simple service for me. They know who I am and had verified me. I guess the customer service rep was mad because I got an email several minutes after the first call saying my Voice Verification had been removed. I will be moving my money to TD Ameritrade. I also do financial planning for about a dozen wealthy individuals who I will recommend they move their money out as well. Fidelity has Covid on their brains. Good job chasing customers away.

Gregory Kipple
100 Ocean Trail Way #908
Jupiter, Fl 33477
I have copied this to the SEC, FINRA, CBOE, FL Regulators and BBB

I have had an account in good standing with Fidelity Investments for several years. I have been given the designation of "Active Trader" and am approved for level 6 option trading. I believed that the U.S equity markets were underestimating the seriousness of the Coronavirus and that the bond markets were confirming this. So I purchased 4 option positions on Friday February 21st to take advantage that the virus would become more serious over the weekend and the U.S. equity markets would pullback. I was correct however do to the negligence of Fidelity I could not sell my positions for the first half hour of trading the morning of Monday Feb 24th. For the third day in a row fidelity's online trading capabilities crashed and their trading desks were under staffed to handle the volume of incoming calls. This resulted in losses of approx $30, 000 in my accounts. Facts: my intention to sell on the open was proved by the fact that I entered 4 orders online BEFORE THE MARKET OPENED to close out 10 SHOP feb 28th 525 strike Puts, 10 ROKU Feb 28th 125 strike puts, 20 CAT Feb 28th 135 strike puts and 3 naked TSLA Feb 28th 900 strike calls. When the market opened I adjusted the limit order on SHOP to close the position (take profit) as I planed to do with all of the positions. However, Fidelity's system crashed resulting in showing my account to have a ZERO balance and holding no positions. I tried reloging in with no results. I could not see if my positions went off or not and could not adjust my orders with the intent to close them. I immediately picked up my phone and called Fidelity's active trader phone number and waited on hold for 32 minutes. This is completely unsatisfactory and I should be compensated for my losses. Shopify opened down $44 and I could not cover until it was only down $19 Roku opened down $7.50 and I couldn't cover CAT and Tsla also This is the third day in a row that Fidelity has let this happen. In periods of market turmoil is when investors need a reliable broker dealer. Fidelity should be ordered to compensate me for the lack of being able to control my account when most needed. Thank You

Unfortunately, Fidelity has gone way downhill in the way they treat clients. They do not disclose fees for fee based accounts. They keep you on hold forever. Their compliance dept. treats all clients like they are potential thieves and scammers. I am very disappointed with the company and would recommend other brokerage houses first. They locked my account as a risk, and at first, I felt badly, but learned this is a constant at Fidelity. I moved all my accounts and am very happy where I am for over a year now. I am treated as innocent instead of guilty right from the start. If you do online trading, don 't expect to ever talk to the same person as you will be switched constantly to a new person, and will often find the person you talked to first has left the company..

Fidelity received my QDRO, signed by the judge on 12/6/2019. The court failed to transmit the forms electronically to Fidelity so we had to mail them. Because they were not received electronically I was informed by David (Cust Srvc) on 12/31 that they had 30 business (not calendar) days to process them. The 30 days ended on 1/17/20. I have called multiple times for the status and get different answers and the run-around each time I call. All they tell me is it is being processed but no one can tell me when it will be completed. They tell me that the department that is handling it does not take phone calls. I have asked to speak to a Manager and am told that there is no one I can speak with. On 1/16, I spoke with Damien who entered a ticket to receive a phone call and marked it urgent for me. Never received a phone call. I spoke with Katie today and was told that right now it is with the legal department to verify the amount! It's all on the forms and signed by a judge! What are they verifying? She said it could take months! I have lost my residence, about to lose my car and may miss out on an opportunity with TSA due to their credit check because I have been waiting for months for this money to pay off creditors! I have never dealt with a Financial Institution so uncooperative and rude. I am beginning to wonder if I will ever get this money! I do not trust them at all! How can they play with people's money like this?

Reference # W389232-06DEC19

I called in on Dec. 10, 2019 to have my account rolled over. I spoke with an associate and was told the amount that I would be getting minus what the employer matched. When I received the check to deposit, it was not the correct amount. I logged onto my account and saw that they accessed a $25 terminated maintenance fee which was not discussed or told to me at the time that I requested the rollover. I called on 1/14/20 and spoke with someone named Timothy who was no help at all. He told me that that is a fee that is accessed if I rollover or with draw the funds. I asked to speak with a manager and he told me to hold. I held for 8 minutes and he got back on the phone reiterating what he had told me. I told him that I was holding for a manager, not him to get back on the line. I was once again put on hold. A manager named Jake got on the line and he told me that Timothy explained the situation to him. I explained what happened once again, and he said the same thing Timothy said. He said that he could not reimburse the $25 to me. I explained to him that if the associate explained all of the fees to me then I could've made a better decision on taking the money out or leaving it in. I was robbed of that choice at this point. I asked him for a manager above him and he said that there was not one. I then asked for a corporate number which he said there was not one, and I found the number on Google. He gave me an address to write for complaints. I'm very upset on how this matter was handled.

I am disgusted with the Fidelity experience and will be moving my funds as soon as my request is complete.

I submitted all of my paperwork accurately to receive my lump sum PepsiCo pension payment to be rolled over to my Fidelity IRA #[protected]. First, I received a check so had to call to get this changed since I requested it to be rolled over to the IRA. Then I received a notice that it was rolled over into an account that no longer exists. All this time, you have had possession of my funds. To make things worse, no one that I have spoken to has been able to help. I have spoken to multiple representatives including an escalation representative who told me nothing other than I needed to wait longer! This is an absolutely horrific experience that I will be sharing broadly to anyone considering Fidelity.

Soon to be a former Fidelity client.
Ken Partyka
[protected]

Purchased a penny stock on HPMM Monday. It dropped and I sold some and then tried to repurchase and it was declared a Caveat Emptor so was unable. So I lost $ 1300 with no way to recover it. That is wrong. It should at least be open to the original share amount. If it was so risky why was it not declared earlier or not available at all to protect the customer?

Worse than the government (GAO, Federal Retiree Services). Trying to call them only leads to half an hour on the phone with no response. When I filled out death notification, there was only a phone call one week later. Because I was in a work meeting, I could not answer. And a "Steven Daniels" only left the general inheritance services number, rather than a specific number. And so, I am back to listening to background music, waiting for answer. One would have thought that Abigail Johnson and her billions in wealth would hire a few extra persons in this department to speak to people who just had a loved one pass away.

Can you please help me!

Around approximately 2nd quarter 2018 Intel corp (INTC) purchased a company called Mobileye (MBBYF) that I owned stock in. The stock was purchased through the broker Fidelity Investments Company under my account X83680564. During the acquisition process I elected not to transfer my Mobileye stock to Intel stock consequently, my account was closed, stock sold, and all proceeds transferred to Dutch Ministry of Finance Consignment Office. To obtain my monies from the Dutch Consignment Office on 30th July 2018 I sent an email to mobileye@fmr.com that included a number of documents i.e. account information, evidence of account, power of Attorney, etc. Since sending this email I have not received any feedback that my claim in being processed and when I will receive payment despite numerous attempts to progress the claim. For example,
1) From my initial conversations with Fidelity it appears my documentation has been received.
2) Several months later in an attempt to find the status of my request, I contacted the Dutch Consignment Office. They informed me that they do not deal directly with the public and work through a transfer agent.
3) After further discussions with Fidelity they acknowledged that a company called AST was acting as Mobileye transfer agent but they lacked the appropriate information to contact Mobileye on my behalf.
4) After contacting AST they also confirmed that because I did not have an AST account or share certificates they were unable to help me, and I should go back to my broker, but they did say there are acting as Mobileye's payment agent and may be able to help me if I could provide the share certificate numbers.
5) Again, after further discussion with Fidelity, Fidelity are unable to provide my share certificate numbers.

I hope my description is not too convoluted, but I've been trying to progress this claim for nearly a year, and despite after numerous Fidelity chat sessions I feel that I've fallen foul of the preverbal catch 22. Fidelity are saying they can't help me because they don't have sufficient information to ask ASF on my behalf, although I'm not sure what information is required, and ASF can't respond because I can't provide ASF with proof of account information i.e., certificate numbers which for some reason Fidelity say they are unable to disclose.

Can you please tell me, for stock that was initially purchased by Fidelity on my behalf and subsequently surrendered back to Mobileye, how I recover my funds and what is Fidelity's responsibility in an international cash transfer from a foreign government? Could you also please provide me with my stock certificate numbers so I can progress the transfer with ASF.

I am sure you can understand my frustration. I have spent countless hours trying to access my funds and am getting nowhere.

Additional info:
1) Fidelity account: Individual, account number X83680564
2) Mobileye N.V Corporate Action Notice
a. Date: August 1st 2018
b. Control number: [protected]
c. CUSIP Number: N51488117
d. Job number: E09243
3) Communications
a. Fidelity chat line: I have transcripts of chat sessions if required
b. American Stock Transfer & Trust Company, LLC (AST)
i. Tel: 800 937 5449
ii. Email: help@astfinancial.com | astfinancial.com
c. If you need transcripts of chat sessions

Thank you in advance for your help.

I was told to open a 401k DBA which is an inherited 401k account. This was done by a representative on line. A check would be sent to me as the beneficiary. I was then to forward it to another Fidelity office. Several weeks later it was sent back to me with no explanation. After hours on the phone and spoke to 3 different people I was told to report to their office and bring my passport. If I did this I could deposit the Fidelity check from my late husband's account into my Fidelity 401k DBA account. I went to office as was told. They copied my passport. After 1/2 hour I was told to come back in 3 days. They hoped I could deposit the check but no guarantees. These funds are being held by Fidelity. No one will help with this problem. Not the employer of my husband, Intel Corp, nor any of the employees at Fidelity.
I am really stuck.

$290k of employer Fidelity 401k funds have been and still are ‘in process' hell limbo being rolled over to Fidelity IRA for nearly a month after repeated [censored] ups by Fidelity. I am now in legal jeopardy not being able to close on a real estate purchase these funds are slated for.

I have been on the phone with Fidelity Customer Service multiple times a day for about a month now, explaining the saga over and over to new reps every time. I get names and extensions of people who assure me an error is being corrected, and that they are taking personal responsibility for correcting this rollover but mistakes continue. I have spent days of my life on hold while tending to my elderly father who had a stroke AND I was laid off my job during this time, and I'm on crutches for an injury which needs surgery so the stress of this situation is taking a serious toll.

The ineptitude is criminal and ha impacted the lives of my family and the family whose home I am buying.

Fidelity has no way of problem solving when things go off the rails, no actual human intervention, no direct communication path between departments or path of escalation. I have learned that there is no such thing as something as basic for overnight mail! No alternative means to direct mail to other than the residential address when someone like me is traveling for various business and family emergency purposes.

I am the PR for my mom's estate. She died in 2008, in the midst of her death my brother never received his beneficiary payout from Fidelity. It took abt 6 months of constant fighting and a mountain of paperwork for me to get my settlement. Well, in January of this year while speaking to my sister in law it was discovered that my brother had never received his money from Fidelity. We contacted the company seperately and one morning I had to take time off from my job (as an insurance agent) to speak with them together, that morning we were assurred that the paperwork was coing and that his account would be made right! NOW, we are being told that his paperwork went to Colorado, where he has never even lived and ALL the money is GONE! POOF just gone, and they now are saying they wont talk to him or me, and my poor single Mom died thinking that she had taken care of her children only to have Fidelity rip them off! SHAME on ALL of YOU!