Ferns N Petals
reviews and complaints

Dear All,
I am writing this review from Doha-Qatar, Please don't book the Cake or flowers from FNP, before they worked well but now they are popular so they making the public fool.

From last two orders, I experienced that they deliver only the Teddy, Mug, Pillow cover but for flowers and cake they said address not found with excuse that this is the perishable product and money is not returnable.

How is it possible that from one order they deliver two items but for cake or flowers ..they not found the address.

Don't waste the money with FNP, They don't care about customer feelings and eat the cake.

I have order one Rakhi to Melbourne on FNP on 17 August 18. It is supposed to be delivered on 26th AUG, Its showing that they attempted delivery on 27th of this month on the portal. But till now the order has not been delivered and they are also not refunding the Amount. Now they are saying In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible.
Even thought recipient details are correct and they didn't even attempted to call him.

Please help!

I'm from the US but had to visit India during my business trip along with my wife, I took her with me. being at work I decided to make her smile and to send her flowers. Used their service for that. Ordered beautiful flowers and was fully charged. The flowers were never delivered. I tried to contact them, but no one responded. Is it some sort of scam of what?

Hi,

This is one of the worst service I have ever came across, I have placed the order on FNP for my wife's Birthday. The delivery should be on 3rd, On 3rd at 7.00 pm they said sorry they cant deliver the order and today is aug31st up to now I am due in getting my refund.

1) they ruined my wishes, they charge me extra for the offsite delivery.
2)they don't mind even to inform up to the last minute
3)they didn't give me my refund and keep us wait for almost 1hr every time u call the customer call. and that is the worst part, lot of people will be talking backside and cracking jokes.I thought there call center is in some fish market.

I have ordered a cake and some roses from www.fnp.com as a birthday present for my mother. Before placing my order I contacted Ferns N Petals customer service and asked them will they be able to deliver on a specific date and the answer was yes.
On the estimated date nothing arrived and no matter how many times I've tried I was not able to contact these guys. They called me several days later and said that my order was on its way. I asked them to cancel it but they said no and refused to refund me!
Ferns N Petals is not to be trusted!

I was using Ferns n Petals services for over two years now and never had any issues. Flowers were always delivered on time. This year I ordered some flowers to the same address and they kept saying that the address was wrong. I contacted customer service many times and their reps keep telling m that they will contact me and matter will be resolved. They never called or emailed me! I can't even talk to a manager! I think they just want to keep the money. I'll never order anything from them again! And I will tell my friends and family about this nasty scam company! Avoid!

The worst company I have ever used before. I ordered flowers from www.fnp.com, but they only charged me on time. They haven’t provided the flowers and ignored all my emails and questions. As well as they continued to take money from me every month. I was shocked and checked their website, and it turned out that they automatically subscribed me for their services and therefore they took money. Real scam, because they did it without my notice.

Don’t waste your money on the website www.fnp.com. I have ordered flowers from the website and it was real nightmare. They simply provided the wrong date of the delivery and asked me to wait, but when I haven’t received the flowers I immediately contacted them. But the rep started to tell some nonsense and told to wait. I explained him that I didn’t need their flowers already, but they didn’t care and hadn’t returned money back. Don’t deal with these dishonest people.

Had ordered a personalized lamp which I found as one of the unique and beautiful product on your web. Unfortunately the final product sent to my niece with message didn't appear good at all. Although there wasn't any issue with the lamp but the way message was printed (uppercase, big font size)spoiled the whole thing.  I am attaching the pic of original product advertised on your website and the one which was delivered to me.

Also the chocolate vask was sent without the decorative berries advertised. It is really sad that I dint had pleasant experience just because of this small issue.

I am freaking online shopper and believes in providing feedback.  I hope my voice is heard.

I ordered bouquet and cake from the company www.fnp.com. The company is real, ‘coz the provided old and horrible cake, as well as the bouquet looked old and was gaudy. I didn’t like the services and provided stuff; therefore I decided to provide such negative review. Please, share your info and comments about the company.

We ordered two bouquets and cake from the website www.fnp.com. The cake was awful and old. These two bouquets also looked horrible and flowers didn’t smell at all. We were disappointed in the services and quality of the provided stuff, so better avoid them. As well as place comments about them. It might be very useful info for other people.

Worst service ever! We were told that our onlin order will get delivered in the morning 10 am. we placed it and this is 7th time we are chasing them and order is not yet delivered. Never Trust them...they are the worst service provider. I cant believe that they have spoiled our surprise so badly... never come to them.

As per advertisement on the website www.fernsnpetals.com for delivery anywhere in India on the delivery date specified. Mode of payment is credit card. I booked the jewellery advertisd on their site for mother & mother in law on account of Mothers Day. The advertisement mailers for the same had been clogging my mail box.I booked and made payment for my deliveries on 12th May [confirmation for the same in my mail box]. The delivery date was 15th May. I called the customer service to track my order which had not reached till 6:00 pm. The customer service personnel Sanjeeta kept me on hold and assured to call back in 15 mins but did not call for an hour. I again called and she told me that my order was being sent by another vendor and that she would call. She did not call and now there is no response on the no. I feel cheated since these are concerned with emotions. They advertised and now are playing blame game.