FedEx
reviews and complaints

Had a package shipped with Fedex ground on 4/23/2022 from Long Beach CA to New Jersey. Fedex tracking showed delivery would be on 4/29. Package arrived at Fedex destination on 4/30 (Saturday). Now Fedex tracking showed delivery as "pending". Wasn't delivered the next business day (Monday). On Monday night called Fedex customer service and was told delay was due to large volume of shipments at delivery location, and that delivery would be by Wednesday 5/3. WTF. Even USPS would have been faster. Don't count on Fedex if you need a definite delivery timeframe.

4/1/2022

I am so sick and tired of Fedex packages coming late or damaged.

Several times I have ordered from ShopGoodWill out of Indiana. They send it out on a Tuesday or a Wednesday and it gets to Commerance City Colorado and sits for days. I will first be told it will be here Saturday or Sunday. Arriving early.

Then and update will come through pending. No scheduled delivery.

It will then update and get delivered M-W.

What the hell? A week to get a 2-3 delivery? I am so tired of this. It costs an arm and leg to get it shipped. Esp. since the Goodwill sites also charge handling fee.

I just had another package from Fedex yesterday that they didn't leave since they said no one was home and had sent me a text.

NO my husband and I were home. And no doorbell rand and NO text from Fedex.

Also no reason it shouldn't have been left. It didn't need to be signed for.

Yes it was windy. So stick it between the doors or put off to the left side of step.

Now today am still waiting for my SGW package. And called them to find out where it's at.

Heres what it says: Tuesday 4/26 Sent info to Fedex. 3:13 pm

Wed. 4/27 Arrived at 3:51 Indianapolis IN

4/27 1:45pm in transit Greenwood IN

4/28 Abilene KS

Friday 4/29 12 pm Commerce. City CO

Sat 7:16 pm Commerce City CO

4/1 Sunday 7:17 am Commerence City CO

All those say in Transit.

UPdated delivery Pending.

Initially expected Sat 4/30

How can my package be sitting in Commerence City for 3 days now but it's in transit?

No heres the kicker

I am 1 hr and 6 minutes away.

But the shipping station is in Loveland CO which is 52minutes away from

Commerence City. And I am 28 minutes away from Loveland.

I could drive my car and go get it. But no one knows where it is since it's in transit. And why should I? I paid them to deliver it.

Now if it comes tomarrow which I doubt because they have to process it and get it on the Loveland truck.

So maybe Tuesday?

It's been an hour away since Friday. This is unexcuseable.

4 to 5 days late and a hour away.

The CEO can afford a football team but can't get his packages delivered in a decent time frame.

One full week to get a package delivered. Also my husband paid for 2 day delivery $55 a few weeks ago and it took 5 days to get here.

No refund because he was told that Fedex doesn't guarantee times anymore.

So we wasted $55 but the fat cat still gets paid?

I sure would hate to be shipping live animals through them because they would all starve to death.

Friday at 12pm an hour away. Today is Sunday and it is still pending update.

Does the CEO use his own company to deliver? I bet his get to him on time.

Some places are charging $16 fedex rates for packages. Double what the items cost. Florida to CO. For each item purchased. I refuse to use those sites. I get ssdi $900 a month and these costs and delays are killing me.

delivery t/[protected] ... was messaged that an attempt to deliver was made on 04/30/2022 at 9:53AM. I was home and I have two small dogs that will bark at any noise at the door. I live at the last house on a dead end street. There was no truck and no attempt to deliver. The customer service app does nothing but repeat the message that delivery attempt failed. I'm like most of your other customers. I will not make purchases in the future from businesses that use Fedex delivery. Very disappointing in every way possible.

This is the 3rd time that this has happened with Fedex for a package that required a signature for delivery. I have been home waiting by my door all morning+afternoon when I receive an email saying delivery was attempted and failed. This is just a lie. I go out to check and there isn't even an attempted delivery notice at all. No delivery was ever made. This keeps happening. I feel like whoever is delivering sees that my package will require a signature and just decides to not make any attempt and to lie and say that they did to avoid the time that it would take. I have NEVER had this successfully happen. No delivery person has ever come knock on my door and ask for a signature. There have only ever been lies about the attempt. This is frustrating because I pay delivery fees clearly for all of these packages but I have to receive it almost a week late due to "failed" delivery attempts and I have to walk to a Fedex place to pick up the actual package. This is ridiculous and unacceptable.

12 of April 2022 they attempted delivery and even though they were supposed to leave the package at the door they failed to do so. then they call me leaving messages that i need to pick up the package myself. i went to the place they told me to go to pick up my parcel but the parcel seems to be missing. then my girlfriend called them and found out that package is in their distribution center in another city. this is the last time we use fedex.

I own a clothing store at a busy outdoor mall. I was expecting a box of children's clothing to be delivered from Fedex. They delivered them at 7:03 P.M. we close at 5 P.M. The package was stolen overnight. Now I am out product and over $500.00. Their "customer service" is saying it is not their fault because the tracking says delivered, even though we weren't open to receive it!

Stayed home from work to sign for a package. Took the day off. [protected]) At 2:52pm got a text stating no one was home and delivery attempt was made. BS! I was home all day. When I called to complain I was told that the driver did stop, maybe I wasn't there. Ummmm I was home ALL day ! No one came to the door - I can see the road from my window and would see anyone that approached the door. The customer service rep said I could have it held and pick it up myself. Um excuse me - I paid to have it delivered. She stated the delivery was scheduled again for tomorrow. I told her to hold it at a location of my choice because I cannot take off another day of work just for their delivery driver to lie again and not deliver my package. If you do not want to do your job then find another one. I am out a days pay and still no package. I do not understand how they can do this and no one seems to care that the employee lied.

I paid $40 to have my tax information overnighted to my accountant, so he would receive it by March 31.

My accountant said Fedex kept trying to deliver the package during non-business hours when he wasn't there, and then finally told him that they were sending it back to me.

I received it on April 18 - so now my tax return is late. Fedex refused to even refund my $40 !

Never trusting Fedex again.

FedEx : Something needs to be done about the blatant lying that is taking place by your delivery drivers. You must know that this is becoming the normal MO for your drivers. I can't believe that FedEx Corporate is okay with this type of behavior, or business practice. If a FedEx driver try's to deliver a package and I'm not home, then you know what, It's okay to use that excuse that the package was undeliverable due to no one being available to accept it, but when I've been home all day and I begin to become curious because NO ONE has been at my door all day, and I don't have a door tag, but "tracking cleary says" Not deliverable due to one one being at the business or home. Then this is a problem, when blatant lying is happening across the board. FedEx Corporate please do something to regain the trust of your customers both from the B2B B2C space. There are other choices.

Am about to receive two shipments. I am just waiting at home for two days as it says I need to sign the package. Calling customer service is equally ineffective.

Saturday (4/23/2022) - I am waiting at home. Then I get message "they tried to deliver but customer not available". That was total lie. I called customer service, then I after half an hour and one escalation to manager, I am told that they didnt load it into the truck.

Sunday (4/24/2022) - my tracking status says it will be deliver today. I am waiting at home. I called customer care to make sure I receive it. They said they dont know the time but it will be delivered today.  after waiting for hours I get message "unable to deliver". I called customer service and they said the information on tracking page is wrong and it will be delivered on monday.

Here I am waiting for 2 days at home. Delivery people lying and customer service is clueless and giving random answers.

Chemo drugs were shipped on Thursday 04/21/2022, and were to be delivered by noon Friday 04/22/2022. They were not delivered. Tracking says they were in the Richland MS distribution center at 7:15AM on 04/22/2022 (15 miles from my home).

When I called on Friday evening, I was told they would be delivered by noon Saturday 04/23/2022. They were not delivered.

Now I am told they will be delivered by noon Monday 04/25/2022.

Does anyone want to lay odds on delivery happening by noon Monday.

By the way, after using their voice response system it appears AI does not mean "artificial intelligence at Fedex. It appears to mean"actual ignorance".

Today I collected a medium sized box I shipped from myself in SC to myself in ME via FedEx.

When I received the box I noticed the tape sealing it had been replaced. The box had been opened and resealed.

When I got home and opened the box I discovered the contents had ALSO been opened and resealed with clear box-tape (for packing boxes to be shipped).

No notes. No explanation.

Weird. Invasive. Unacceptable.

I called to inquire about a package I was to receive. The automated system gave me incorrect information compared to what I could see online and I wanted to get a live person to help resolve a issue. The system would not transfer me to an agent instead it stated that no other information was available and that it would not transfer me to an agent. Instead it hung up on me. I called back and the system was able to recognize my number again and again told me it would not transfer me. I had to call back 2 more times for a total of 4 calls to speak to a live agent.

I ordered a very expensive machine which was to be delivered to me in 5 days shipper FEDEX. On a previous occasion I had ordered from the same company a different machine and was delivered to me in 5 days. Going back to my original complaint why I'm writing this The item was shipped on 4/8/2022. I got a text on my phone that it was being delivered early which would be 4/12/2022. Well low and behold that day came and no delivery. The box sat in a terminal in Edison, NJ from 4/11 -4/14 They never attempted to correct it. I had to get the company that shipped it involved 2xs. The second time they gave them no reason why they screwed up the shipping. I'll tell you why some dingle berry put the box on the wrong belt. I still have not got this box and its 4/18/2022 WHERE IS IT FEDEX? I'am beyond livved. Oh and they said you will see movement that's a laugh it departed AZ shows nothing after that. You would think you would see the next destination it went to NOPE. SO where is it? Now I have to get the company involved again in this. FEDEX you Suck! Lets see how long and if I ever get this box.

My incident is 3 months old and I am still waiting to hear back from the Mgr. that told me he would. This happened on 1-12-22.

We had approximately 2 inches of snow and it was a nice day and the driver decided to drive down my driveway of gravel instead of walking there.

When he was going to drive forward you can see that he must have slid a bit and could not back up. I don't know why there was plenty of room behind him.

So he just decided to go forward not only a ways but all the way thru my back yard, thru my new grass and thru my tree row and out the other end of my property. Drove right over my Sewer that was marked with a Construction cone and did not even call us. We live in a subdivision and do not have city sewer. You do not drive over these in the country.

When we came home we could see what happened and all the tracks. I called the Fed Ex Ground on 1-13-22 and then the mgr of the Dickinson ND Fed EX Express, called me right back at 10:34 am, and he went right out and took photos at 11:00 am MT, and told me he would call me right back. He.. never did. I have left messages for him to call, I stopped and gave a Fed Ex employee my phone number to call me on and still todate has not returned my call.

This mgr is not a Mgr as far as I am concerned and the driver needs to be trained how to drive.

There is a lack of respect here for the customer from the Mgr and the driver from Fed Ex Express. When you trespass and possibly have property damage to my sewer and the Mgr does not have the responsibility to call back the customer, he is not a Mgr as far as I am concerned.

I incurred expenses and installed a separate box for my packages to be delivered off of my property so that Fed Ex Express stays off my back yard and off of all my property.

I have tried contacting fedex with the tracking number, I was told to contact safelink because it was returned to them as undeliverable. I have tried various phone numbers for safelink and I can not get through to a live person. I tried to chat and no one ever came on, I waited an hour.

Can someone please help me, or tell me how to talk to an alive person at safelink?

FedEx 9400111202055869433825 [protected] 2022/02/22

Ticket number:[protected]

address phone was sent to as undeliverable:401 MILL RUN RD

Shenandoah Virginia 22849 The Int

I would like to send it to my sister's home which is a permanent address, then if it is resent, she can bring it to me.

Safelink enrollment number:[protected]

My name: Karen Ann King

Sister's name: Jamene Schotsch, 12007 stonehenge dr fred va 22407

[protected]

was expecting a delivery from FEDX on 4/12/22 talked to freight office in Ft.Myers Fla on 4/11/22 was told I could not request a time for delivery I was given a 3 pm to 6pm window was told i had to be home at 3 ( just in case ) lost 2 hours of work. and still after 6 pm no one showed up talked to 3 diffrent people at FEDX and like a recording they all said (delays happen) no call about said delay no one seemed to care

Today @11:20am I observed a Fedex truck driving to fast by my office. We are a 55+ manufactured home park with 200 sites and I've seen the trucks driving over the 10 mph posted speed limit most of the times I've observed them. I'm the manager and it's just not your trucks its the mail trucks and UPS trucks also.

To make a very long story short, a Charge card that we pay our bills with was to be overnighted on March 28. FedEx tracking info showed attempts made but no one home. I am home all the time, plus I was requested to receive text updates. Also, if attempts were made, where are the door tags that are supposed to be left? I have been on the phone with FedEx for most of the day, and was advised I needed to pickup the card at the FedEx location, which is an hour away. Spoke to Evelyn at the resolution center, who spoke to someone at the Mauldin Road office who tried to contact the driver, trying to find out where he left the door tags. No luck. They said the drivers gps shows he came to our address, but no door tag number recorded.

Today is Friday and I had two shipments scheduled to be delivered to me by FedEx. Tracking numbers [protected] and [protected]. Both shipments were materials needed for jobs that I've scheduled for this weekend so I stayed at work to receive them. I normally leave at 3PM, but today I would stay until I received my packages. There is double gates that are open when someone is here and shut when we are not and there are cameras that record everything between the office and including the road in front of the business. I continued to keep tracking my packages on FedEx.com and watch the security camera footage so that I could meet the driver outside when he or she arrived. I did this until around 7:25 when I discovered that the status online then read "We made a delivery attempt: 04/08/2022 07:20 PM". Very confused I pulled up footage from the road in front of our business and not only was no attempt made there was no FedEx truck whatsoever. I now have to go purchase materials to work on jobs Saturday and Sunday at a higher cost and with materials being delivered on Monday that I will not need.