FedEx
reviews and complaints

My Fed X package # [protected] was at Fed X location13181 NW Freeway Houston TX 77040 on 12/11/2020 at 10:29 AM. It was going to Bradley Byars C/O West Oaks Hospital/ Unit 10 at 6500 Hornwood, Houston TX 77074. Fed X Ground for delivery no later than 12/12/2020 by end of day. The package has not been delivered to date at 8:30.

I need to know why this has not been delivered as this needed to be there today. I have never had a problem with this Fed x location before until now. It is very important for this patient to receive this package.

Please advise where my package is!
Thanks.

LaMerle Putt
[protected]
[protected]@yahoo.com

Tracking 9274890100111768585318
Sandra Boese
2000 Myrtle Ave
Eureka, CA
This package arrived in Sacramento California and departed that location on the 8th of December.
Since that time no delivery status has been provided. The status with the order says no scheduled delivery available at this time. This order is a Christmas gift ordered from Christian book distributors. I can be contacted at [protected].

I was waiting for a delivery on Saturday. It was raining very hard this day but hadn't seen my package got the email that it was delivered at the front door. No package. Walked out to the mailbox and found the package in the ditch full of water.
The driver was too lazy to drive to the house and put it on the porch.

On dec. 10 at approximately 3:09 pm my package was delivered to my home. I arrive home to find my package over 600 feet from my house in the grass at my functioning barn full of animals. The package was thrown from the vehicle onto the ground. The dog had peed down the package. This is unacceptable. Not the first incident for me or neighboring families on this route. Your driver is to lazy to drive to the house and put the packages in a safe place. I have a paved drive and a nice turn around for the trucks instead he stopped short and drove into the grass to make his getaway. This driver should be fired! This is the type of employee that is representing all of fedex. 1 bad apple does cause rot in the whole pale. I want an explanation on why this is happening. My hello fresh food packages have been left multiple times at other addresses where no one resides. You lost that business with hello fresh as now all my purchases will be delivered via ups.

Call on 12/8/2020 around 2:46pm ask for package to be pick up fed ex got confirmation number sbaa 7 and today is 12/10/2020 and package is still here. Call fed ex and they said nothing they can do and they just schedule for another day pick up. Ask to talk to supervisor and they said they can't do that. This is unexpectable. This is the second time this happens to us. The package is time sensitive and could go bad.

Marisela rodriguez
Franklin health care center
[protected]

I am suppose to write an 'effective complaint', do you mean I must subject myself to the FedEx Abuse for years and years and then be quite?

FedEx, you never delivered my parcels properly, I have had fight, wait, and get upset to get my parcels, shame on you!

At each time, FedEx comes to the yard of the house I live in or the main gate of the apartment building I live in, leaves packages on these areas where other people take my parcel, and I find them at other peoples' doors opened and mess up!

I called your office 2-3 weeks ago to prevent the same thing happening and talked and asked your agent not to do that again. Your delivery man did not do the same thing, only he has created a new system for himself, leaving a note on my mailbox, saying 'customer not available or business closed' and going back with my parcel - ha ha ha so funny, I am a 75 years old woman with disability who leaves home only once in 3 months, sitting in and waiting, because your delivery man do not ring the bell!

And, again, for my last delivery today, he comes and goes back, without ringing my bell!

This never happens with Canada Post, do you know why?

I am calling the company that sent me this parcel to let them know that will not be buying from them as long as they use FedEx, and will find out about other places I will order if they are using FedEx!

Our company sent a FedEx package to our client on 11/13/20. It was received. Client returned a FedEx envelope on 11/13/2020 to our office. Should have been received 11/16/2020. The package was not received until 11/19/2020, after I started calling to find out where it was delivered. I was told by several different people the package was "lost in the mailroom". We do not have a mailroom. I later learned the package was still at the FedEx hub, never delivered. The driver retraced his steps and finally delivered the package on 11/19/2020 at 1:30pm. This package contained an endorsed check in the amount of $875, 000.00.
We have received a bill for $97.38 for a package that was late in delivery, actually lost, but finally delivered. I have been told there is nothing that can be done with this charge. I have tried to dispute it and was thrown into a survey after asking to speak with a manager. Apparently, you cannot speak with anyone in management. I called back and got another lady, who told me the same thing and kept repeating "it's on the website." I don't often go to the website as I have pre-printed labels and only when I have trouble with a package delivery, would I go to the website to track the package. Very frustrated with FedEx and after 20+ years of being a customer, who pays their bill, I am having to change carriers. Thank you for your time.

Crystal Whalen, Office Manager
Romines Weis & Young
[protected]@rominesweisyoung.com

I have submitted delivery instructions for package delivery and the last 4 times, at least, the instructions were ignored. After 3 times, I called customer service and was told the problem would be resolved. Must submit instructions for each delivery. Today, I clicked on delivery instructions, and the system wouldn't even let me in to write instructions. The website has no option for this problem. I tried with the virtual assistant and looked at all the website options.
the only thing I can find is the telephone number for customer service. I've already gone on hold forever, explained the problem, gave a telephone number for a callback, and gotten nothing. Now I've lost my access to even enter delivery instructions.

On December 27 2018 I was taking my iPad so I can send it to Apple I go to the register and Julio his name is all he does is put tape on my box and he says That I have to drop it in the box the box and it was broken I recorded the whole incident so u can see exactly what happened I can just understand what was going on because Apple said they never received it so I was arguing with Apple back-and-forth back-and-forth that they had to receive it but you never have I think holding off on paying them I was Charge the full price of the iPad I have a legal counsel if you want to speak any further about this I will make sure he contacts you. A company that supposed to send out packages has the nerve to take packages this have to to be done many other times that we just don't find out this is terrible employee steals my package. And I have it a video because it just seemed weird the whole process what he told me I'm not giving me a receipt not scanning it so that's why I recorded it for myself I hope I hear back from you guys soon

I had given a printing Job to FedEx Office, located at 14056 South West Freeway, Sugarland, Texas.77478, got the printing back and paid for on 11/28/2020 at 3.36 PM. I was charged for 400 pages of printing. Two binders,
the first consisted of 216 Pages and Second was 54 Pages. Total 270 Pages.
I paid ad walked to my Truck open the Box it had five Binders one Extra 54 page binder, went Back inside the FedEx store. The Sales person told me "WE DONT MAKE MISTAKES" its 400 pages and that's it.
I took all the Five Binders and Left. Out of the Five Binders, Two are the Originals that I gave for Printing One was 216 and other was 54 Pages.
One Printed Binder 216 Pages and Two 54 Pages (ONE BINDER PRINTED EXTRA NOT REQUESTED).
I should have been charged for 270 Pages.
The FEDEX PERSON DONT WANT TO LISTEN TO ANY REASON.
was for 130 Extra pages.
Enclosed is the Receipt and Pictures of the Two Binders.
Thanks

On Saturday, Nov 28, in the afternoon a box was delivered to my home. I had put a sign on the gate to please deliver on the covered porch since I have had issues in the past with your drivers leaving them outside the gate in the pouring rain.
The young lady put it on the ground outside the gate with the sign. When I ran out to her and asked that it be put on the porch. Her reply was "I don't do that [censored]!" I asked her again to bring it on the porch as I am senior citizen and she turned to walk to her truck and put her middle finger over her head.
Is this the service we should expect going forward from Fed Ex? I am quite concerned of your service through the holiday season. If someone doesn't want to work for a delivery service then they should not.
Date: 11/28.2020
Tracking number: 939077867832
Complaint number: 1128421632
You ask the client to please be polite and not to use abusive language. Should we not expect the same respect from your drivers?
Please respond.
Carl DiIorio/Lisa Devlin
[protected]/[protected]
[protected]@gmail.com

Original tracking number 398336002227 sent from Highlands Ranch, CO FedEx office on 10-28-20. contents outlined on Description of package contents.
Email received 11-2-20 package delayed at customs
Email received 11-3-20 package delayed at customs
Email received 11-6-20 package delayed at customs
I went to CO FedEx Office on 11-18-20 asking how I can get answer on status of delivery. Manager, Chris, told me to call FedEx and inquire (there were not notifications on action for me to take on any of the email notifications received)
11-18-20 I called FedEx international and talked to Nelson t 11:05 am MDT and he said to provide detailed list of contents. He gave me email address to respond:
KRZYSZTPF.STEFANOWKI@FEDEX.com I sent email to this address with detailed list of contents at 11:55 am MDT.
The subject package was returned to my CO address on 11-20-20. tracking number 3990191336145.
I returned to the FedEx Office in Highlands Ranch CO on 11-24-20 and asked why package was returned. I was given (2) phone numbers to call to determine why package was returned.
After (5) phone calls and being hung up on (the only names I could understand were: Nive, Narvin, Evelyn were all hang up calls) (and I was very cordial just soliciting answers) I finally did get to talk to a live person. I was told that there will be not credit on the initial payment ($175+/-) because the package was returned to me.

1) There were no communications regarding additional information required to pass customs beyond the initial declaration. I had to initiate contact to attempt resolution.
2) I was told (by Nelson) that upon receipt of the detailed list of contents that the package would be cleared and delivered to address noted in initial shipment.
3) I do expect return credit by FedEx for the cost of the package.
4) Should I ever attempt another package shipped via FedEx I would expect written clarity from FedEx on how to assure delivery starting from package drop off to delivery in destination outside of the USA.

With my sincere anticipation that this matter will be addressed.

Thank you,
Arwin Priest (long time client of FedEx)
[protected]@pedenver.com

FedEx driver leaves packages in the yard near front gate; instead of putting by the front door. I have video and still photos. This not the first time. I take the time to use your app to know when deliveries are arriving. I open my gate early in the morning to allow the driver to have access to driveway. But he parks in road and throws packages on the ground by the gate 300 plus feet away from the front door. Unacceptable!
Riley Merriott [protected]
16208 Sam C Road Brooksville FL 34613
[protected]@gmail.com

I ordered a navepoint 18 unit rack and it was shipped via FedEx home delivery and I requested a vacation hold to have it shipped to me on Tuesday October 24 2020 and the FedEx driver delivered it on Monday the 23 and the vacation hold didn't work it was supposed to work but didn't end up working and the FedEx delivery woman who delivered the package to me flipped me off and had a little meltdown and said to me gfy and ended up looking at me through the driver side window and ended up giving me the middle finger and took off like a mad woman and she even stepped on the package and punched my door instead of being gentle because FedEx drivers are supposed to be gentle when they knock on people's doors and this lady was not gentle and she stepped on my package luckily nothing inside the box got damaged after she stepped on my package FedEx needs to better train their employees and needs to know if there is a vacation hold don't deliver until the vacation hold is over

I ordered a freezer and it was supposed to come today and I never received it nor do I have any updates. You cannot talk to anyone. Just a recording. I ended up putting in a complaint with the company I ordered it from? This only happens when something is sent by FedEx. When it is sent through UPS, I always get regular updates and know exactly when it is received. I had someone stay at my house all day waiting so it would not be left outside all day on a busy street. Well I'm not doing it for another day, not knowing if it will be coming. If it is stolen, FedEx will be liable. It should not take 4 days to update your website. No wonder UPS is far superior to FedEx. They offer far superior services to FedEx.

Fedex had delivery date 11/12.
Package tracking #915304936577
Case #1116416350
Missed delivery and the delivery date changed to 'unavailable'.

Called Fedex and was told: There was a delivery restriction (uh, no). Oh, there were too many packages so it didn't get delivered (uh, there's no delivery date now?). Oh, I found it in Texas, it never left the facility (found out that was a lie). Call the next day, there's nothing in ticket about Texas.

Told Fedex girl to call Texas. No, we're waiting on a call back. So I asked for a number for Texas, they gave me a made up # (lied).

I called again, I want to file a complaint about last call. Nope. Then call Texas, nope. Give me the number. We don't do that. I have to wait 48 hours for someone to call back. Asked to speak to a manager. Told there's no manager here (lie). BS, there's always a manager. After 4 repetitions of hold and being told there's no manager, I hung up.

As of now (11/17) my package is 5 days overdue, and after 9 calls they don't know where it is and have significantly lied to me 3 times about the package status and Texas facility.

I was supposed to get a package that was sent from Santa Ana CA on Friday morning ( 11/13) at 9:03 A.M. It went overnight. It is now Monday night (11/16) and no package. I paid for overnight service and it has taken over 3 days to get here. I should be reembursed for my money. This is unexceptable business.

I called the 800 about a package exception. I was transferred to the Wilmington location. The female at the location, yelled at me and was very rude. When I asked for her name, she became more aggressive. I used a second phone to call the 800 number line again. I had that Rep. on the phone and she heard the woman in Wilmington scream at me and be very degrading. The Rep. from the 800 number sent a complaint to the Wilmington location. 30 minutes later the female that was screaming at me prior called me and said tht making the complaint did nothing because she was the one who handles them. She then proceded to tell me I will never recieve a package from that location that is not damaged.

This always happens on a Friday when I need the package. And of course, they claim the "Customer not available or business closed - Access is controlled by customer" when the delivery instructions clearly state the access code instructions. The irony was that once I received this message from FedEx, I received my shipments from UPS with no problem. The exception further stated, "a door tag will provide the time and address of the FedEx location where you may pick up your shipment, and also indicate if another delivery attempt will be made." I have cameras on my property and was able to check to see if a FedEx person attempted a delivery. After further review, no FedEx employee or note was left if they tried! Caught in a lie, once again! All I have now is a message in the app that another attempt will be made on Monday! Three days later! Of course, it also says I can pick it up at 8:00pm from the FedEx facility that closes at 8:00pm! What's the point of overnight delivery if your drivers cannot follow directions?