FedEx
reviews and complaints

Hello,

December 15th
I was expecting a package to be delivered and it was "apparently grouped in with 139 other packages " and delivered to a completely different address. The rep told me that he would follow up - NOTHING!. Someone called me and basically took my information and did nothing with it- I spoke yet again to a nasty customer service agent the following day - still nothing. I probably will never ever use FED-EX again.

DECEMBER 21, a package was supposed to be delivered- paid for rush delivery- called and spoke to a rep who told me to keep my fingers crossed - it was back out on the truck for delivery today -

I placed an order from chicago to Jonesboro Arkansas. I confirmed in the store my delivery address twice on the screen. I re dived an email saying the package will be delivered December 13 at the end if business day. I got an email saying the packages were delivered at 5:01pm on December 13. I called to make sure the person received the packages. They confirmed the packages hasn't been received yet. I called Fed Ex and they assured me the packages were delivered. I checked the tracking on the package and that's when a rep names Michelle said she will look into it and follow up with me. Now the first mishap not only being sent to the incorrect address BUT I requested a signature WITH identification of the person whose name was on the packages. Strike 2..
Whoever got the packages signed R. Reid and there is not one person in that house with any of those initials, I later found out.

On December 14 at 8:00Am, I get a call from Fed Ex saying they package was sent to the wrong address. I immediately questioned how was that possible when I verified the address in the Chicago location twice with the rep. They said they will look into it and contact the driver. I then received an email/text stating that the address it was sent to was the incorrect address and there was a mixed up. Reassured they will contact the driver and get some results.
At 1pm on this same day, 5 hours later, I phoned the fed ex store again in Jonesboro. I spoke with Kristy. She told me that Michelle was handling my account and that she was gone for the day. I asked why didn't anyone give me a call to let me know what was being done. Kristy told me that Michelle was handling my account and that they come in early and leave early, which was irrelevant regarding my mis delivered package. I asked her if she can look into my packages she assured me that the driver will go back to the location once he finishes his rounds and retrieve my packages. Now we are almost at 24 hours and ppl these days are manipulators. I questioned her gesture as to when will that be? She says she don't know. I asked her what was the delivery guy name and she said Henry but he's not the one that delivered the packages on yesterday.
She was very unprofessional and rude to a customer that their driver deliver the packages to the wrong address. I asked her who her manager was and she replied Walter. I asked to speak to him. Kristy said he was on lunch and she didn't know what time or even if he was coming back today. Now that really through me. Kristy had EVER excuse to give me except where my packages were
Needless to say the FEdEx driver NEVER showed up. I got the police involved to go to the address after 20 hours of mis delivered packages. Of course the police didn't find the packages. I called back to phone Walter Morris the said manager and he also was very rude and showed no empathy. His words were if the police couldn't get the packages we can't either. Now I am livid. How can someone that is at fault be defensive and unconcerned when it's my money at stake?
I purchased this television and firestick for my sons 18th birthday and now he don't have it as his gift. I'm livid. I went back to the Fedex store in Chicago and the same young man that helped me Mitchum confirmed the addresss that I put on my packages were correct.

I need my packages and/or my money back. This was an irresponsible task performed on FedEx behalf and this is dangerous act. Now my personal information is somewhere floating around all because of a careless mistake. FedEx pays their employees to well to have a mishap this tragic happen.

I need answers and I am looking to take this further even to the media. It very unacceptable.

I was contacted on several occasions that there is a consignment at the Terre Haute, Indians Station this addressed to me in McPherson, Kansas.
The agent, has told me that the consignment was abandoned at his station some time ago. I was never given any tracking number or any information as to the consignment.

I was asked to send $200 for him to personally deliver this consignment to me
I sent money, no consignment, but a request for another $200.
the issue is still on going, and he is still requesting that I send $200.
The station agents name is Jeffery Pair. I was informed my him, that he was the station manager.

if there is a consignment there, I would like information and to have it delivered to me, As this has been in the process for some time.

Thank yoo

This is not an isolated incident, just the most recent. The halogen garage light assembly I ordered for one of my sons for Christmas was delivered to my neighbor, even though my address was clearly marked on the box and on my house. My neighbor's home is about a quarter mile from mine. The neighbor stopped by this morning to tell me that my package was at their home. They are elderly and the package is too heavy for them to bring to me, so even though it is 19 degrees outside and snowing, I will bundle my special needs child up and drag him out into the cold to get the package that my neighbor says is beat to pieces and the product exposed (which means it will be full of snow). I have lived here for four years and have no problems getting UPS packages. I guess FedEx employs drivers of lesser intellect (dumb), lesser ambition (lazy), or both. On a happy note, I called the company from whom I ordered the light assembly and they gave me a credit of 30.00 which will get charged back to FedEx.

Please read the chat I had with Caren S case number [protected] chat#[protected]. This product was supposed to be delivered to my house not 2.5 miles away when I went searching for it the night of the delivery I could not find it. Yesterday I was leaving our ranch and Caren called me and said the driver left the package by our front gate by a concrete block I was just driving out so I checked again and told her that it was not there. I asked Caren what we needed to do now. She said I needed to contact the shipper and have them file a claim with Fedex. I called Battenfeld Technologies this morning they checked their information that I gave them when I ordered the product. They said this is a FedEx problem and Fedex needs to reimburse me. They also stated that this is an on going problem with FedEx not delivering the product to the correct place, which I know is true because it happens quite often with FedEx deliveries to me. I received another FedEx delivery yesterday and it was brought to the house like it should be. Since I live in a very seclude area I am starting to think the FedEx driver either kept the product or left it somewhere else because they were to lazy to drive down to the house and deliver it. Another words he should do job he is paid to do. As I stated earlier the product shipped from Bettenfeld Technologies my order #28692 tracking #[protected] I paid $68.99 for it on sale the cheapest I can find it on line now is $70.00 plus freight. Please reimburse for this product so I can reorder it. Thank You

I spent the day at home. Around 4 p.m. I stepped out of my front door (single family home) to take mail out of my attached mailbox, and saw at the end of my walkway a package leaning against the corner of my front-attached garage. It was a large, heavy futon mattress in a package about 6 feet long and very heavy. I was alone at home, and because of thefts of mail and packages in my city being on an increase, I knew I could not leave the box outside unattended. I grabbed it by the end and started pulling it towards my front door, walking backwards. It was very difficult and awkward to handle. Near the front door I stumbled against the one step leading to the front door and fell backwards. I hit my head on the door, and my hip, outer thigh shoulder and arm on the left side on the concrete step. I am now sure and bruised and having muscle spasms in my mid/upper back. I am very angry that the delivery person did not bring the package all the way to the door which is about 30 feet away from the garage corner where he left it leaning. I believe he didn't bother ringing the doorbell because if he had and I opened the door, he'd feel forced to bring the heavy package all the way in. Needless to say, I am very upset. This shoddy kind of service should not be tolerated. This delivery was completed today, December 6, 2018 to Edmonton, Alberta Canada during the hours of 2 p.m. to 4:30 p.m. Wayfair.ca Order Number
[protected]. Attached photo: showing corner of the garage where the package was leaning and the distance to the front door where it should have been left. Photo #2 is the package once it was brought inside. Picture #3 showing delivery acknowledgement showing it was left at the garage.

I orderd above part for my 2005 Chevrolet Trailblazer, it is for the blower fan in the front of the vehicle. The box was just delivered via FedEx and was ripped open on side and part was damaged inside as well as another part missing. Not very happy with this as I felt that we were going to get the parts needed to fix the fan inn our vehicle. I would like to return and have my account refunded for this messed up part. Would you please mail a sticker so that I can attach to the box that this part came in. My address is 35960 Bay Drive, Rehoboth Beach DE 19971, name Gaynell Harding. I do have the picking slip that was inside the box. My e-mail is gaynell.harding @ yahoo.com. Thank you very much. Very disappointed

Iam 75 year old veteran living n Fort Lauderdale, Fl. I was sent a fedex package from Chicago area. The driver came and
I went downstairs 6 flights .by the time .I got there he was gone..
I called the 800# and told them the story The were very arrogant could care less.they gave me the address to go to FedEx store to pick up my important
Package today..
I went there and was given more B.S. I gave to wait till the driver drops off
The package, could be 24 to 48 hours.. I called the corporate office got more B.S. FEDEX SUCKS...NEVER Use them..still no package..

This is the second year for this same issue. Your driver leaves the package at the wrong address. This has happened twice in less than a week. We had the same problem last year and filed a complaint. Both houses have the address clearly displayed. Please tell your driver to read the address on the package and the address on the house before just dumping the package off and leaving. This makes me believe FedEx don't care about their customers. UPS can find our house every time. Never a problem.

#1
FedEx Ground service have now misplaced a few expensive packages. About a month ago my attorney Overnighted me a large sum of money from a settlement. Upon notification that my package was delivered, via tracking number, we searched high and low to find nothing at all. "Signature Required" someone I don't even know signed for my package. Upon investigation and several phone calls, we had found that the package was ma's-delivered in a lump of packages to be shipped somewhere else. Finally two days late received my package.

#2
Yesterday, my fiancee had received notification that her wedding dresses were delivered. Could not find them anywhere once again. After playing phone tag with a couple reps yesterday afternoon they resolved nothing and we had no information about the two packages. Being left hanging about two expensive dresses is very frustrating! Now this morning FedEx delivery driver came to the door and rang. Dogs barking, growling and howling, the door was answered. The man said hello I'm dropping by to check on a filed investigation regarding two parcels. It says that you didn't receive them yesterday. Well yes, no packages anywhere and it says delivered.. The man then argued and said well I delivered those packages yesterday. Did you check with everyone in the house hold? Our response. 1. Yes and nobody saw the packages. 2. The packages were not delivered yesterday to this address or else we would have heard this (Barking) frustrated the delivery driver stomped off huffing and puffing. Not five minutes later there was another ring at the door. Upon opening the door. Delivery guy was long down the road in his truck and our two dresses left on the doorstep.

This is what I call [censor] Shifty customer service. We are tired of this happening to us and want it fixed.

Ordered a couple of large items from Amazon to be sent to my daughters house. Now we have been waiting for 4 days. The first day it was sent back to the center because it said they were not home. When she called and said she did not even receive a delivery notice the lady at the office was horribly rude and said to call back later to see where the item was. When my daughter called back, then they told her they didn't try to deliver cause the driver thought it was damaged and took it back for inspection, and they said nothing was wrong with it. The next day, my daughter had someone stay at the house all day waiting and no one showed up, so I called the main customer service number. They told me to leave a note on a car in the driveway and they would leave the item out there. Again another day and no item. Call back to the center and they don't know why it wasn't dropped off and no delivery notice. I find all this highly unprofessional. If I have a choice to ship with another company I will.

While reviewing my exterior cameras I noticed that a FedEx truck dropped off a package at the chain pulled across my driveway to keep delivery trucks out because there is no room at the end for truck turnarounds. This driver chose to pull up to the chain, get out of the truck drop the package at the "No Delivery Trucks Past this Point" sign, then back up and pulled up into my front lawn and proceeded to turn around on my lawn. He could have simply backed straight out of my driveway at the point before he pulled up onto the lawn. According to the date stamp on the camera this occurred on October 26, 2017. It is operated by Choto Enterprises of Clayton, truck #405367. He violated our trust in delivery drivers by his action because it seems to have been an intentional act due to the sign being posted. Below that sign is another one notifying that the premises is monitored by cameras, but I guess he felt that there was no camera.

I ordered products on line. Vendor would only use FedEx, do not use USPS.

Vendor site linked to FedEx and they stated delivery was at 1:57 pm. On Oct 12th. A check at my front gate, as well as my mail box area showed nothing left. This usually happens with FedEx and the other delivery company ('brown'). This is why we use USPS, no complaints there.

I don't know what 'mapping' program FedEx uses, but I found my package at approximately 6:30 pm, 3/4 of a mile from my house, shoved between a fence and a tree, at the backside of an apartment complex. See attached photo.

This is not the first time this has happened with FedEx. There has food products, clothing, and breakables, as well as expensive items left at gate(s) or thrown over fence. his is the furthest afield I have had to go to retrieve items that are sent via FedEx.

Because of this, I have terminated service with this vendor as well as shipping back the item(s) at my own expense via USPS.

I will NEVER deal with a vendor that uses FedEx or any other 'delivery' service other that USPS. This even if products cost more or shipping is more. At least I know I will receive the item(s) I order.

Hello my name is Christina Whitenight,

This has to be the worst experience of a lifetime!

Sept. 28 delivery attempt made on package I purchased paid for..

DT7175 4072 9331

I was taking son to school just missed then so called they arranged to redeliver sat Sept. 30 at my house again. Sept 30 no delivery so I called to see where my package was as I am leaving out of town and work 12 hour days also.

Sept 30- oak park Michigan location labeled it as a business and decided not to deliver it. I called spoke to a nice gentleman he didn't understand why and said Monday oct. 2 since I'm working 12 hour he could deliver to a Walgreens fed ex drop of where I could pick it up.

Monday Oct. 2 they tried delivering to the hous e DT7194 4978 4468 I went to Walgreens to double check and they didn't leave package here as requested and recommend by your employee. I spend 1 hour with Oak Park supervisor on phone Stacy she wasn't nice she acted as if it was my fault that I didn't get my package. I asked if it would be then delivered to Walgreens tomorrow Oct. 3 to pick up as I'm on 12 hour shifts. She said yes! I confirmed twice as I said it's all recorded by your company!

Oct.3 I got from my son a text after he got home from school a picture that again fed ex came to the house to deliver the package!
DT7167 4421 3219

Saying that was final attempt! I called and asked why wasn't the package left at Walgreens I was now told that the person who shipped it has to approve that! Why now say that after so many attempts! I would set up deliveries differently! I am so mad the lady today now said to schedule it with this tracker so she transferred me and then that lady I said ok Thursday Oct. 5 between 7:30-8:30am before I fly out of state! She said she cannot do that! Why keep bouncing me around and rescheduling the package of your company apparently doesn't have there act together!

You can pull the calls! This is so stupid! I've never had such horrible customer service and such a difficult time to get something I paid for!

Very upset customer!

They don't deliver and it's sad. For example, they lost my box and I can't find people who did it. This company has let me down and I have a lot of consumers who are not satisfied with my job. Because of the Fedex
I wrote numerous emails and none of them was answered.
I will find the guilty ones, I promise. I want my money back and a compensation fro angry clients. Probably some of them refused to work with me. I'm not like you, I appreciate each person who uses my service and when the situation like that happens I feel more than terrible. I wish you felt the same. Just a little bit.

Date: 09/26/2017
Tracking Number: [protected]
Weight: 46lbs.
From: Billboard Vinyls
Customer Name: Peter Toriello
Address: 106 East Rockwell Street Fenton MI 48430
Phone: [protected]

Incident Summary -
(1) Driver left package outside of locked gate leaning on fence and sidewalk for anyone to steal. See Picture.

(2) Call Customer Service with tracking number and said that ALL Fedex packages are to be delivered to the side door on South Oak Street where the gate is UNLOCKED. Previous to this delivery, I notified FEDEX verbally that all packages must be delivered via the unlocked gate on the South Oak Street side of the home. The rep assured me this would be noted in the service center (Flint?).

(3) Today, 09/027/2017, the driver threw the package over the fence and did NOT use the South Oak Street gate. The package is clearly visible from the street and subject to theft.

**************************************************************************
Demand for Restitution -

1. Please do NOT send this driver back to our house with deliveries. We will notify companies we do business with to ship UPS unless this situation is actually addressed. This has been going on for quite some time.

2. Send us a check in the amount of $50.00 to cover the waste of time AND the effort for a senior citizen to move a 46 pound package over 30 feet.

**************************************************************************
From Fedex Email Notification:

Your package has been delivered
Tracking # [protected]
Ship date:
Thu, 9/21/2017
Billboard Vinyls
Billboard Vinyls
Agoura Hills, CA
US
Delivery progress bar
Delivered
Delivery date:
Tue, 9/26/2017 12:29 pm
peter toriello
36239
106 East Rockwell
fenton, MI 48430
US

Elderly arthritic female, non driver. Ordering my groceries from Amazon and Walmart home delivery. Fedex just drops my boxes in the yard instead of placing them at my front door as they say they did on the electronic delivery notification. Why does Fedex ignore this abuse? Why does Fedex ignore my multiple complaints. I hurt myself wrestling with thesr boxes, trying to get them in the house. Why should this be allowed to be the treatment of the elderly citizens of America?

I was expecting a package today, and knowing it requires signature I was sitting at home waiting patiently. Unfortunately instead FedEx chose to assume I was not home and just skipped my house putting in tracking delivery exception. That was just today. Several weeks ago I received a message through social media from complete stranger stating that my package was delivered to his address. He send me the picture of shipping label, and I tried to have FedEx redeliver that package to me. What a waste of time. The worst customer service and incompetence of supervisors. They'd rather file missing packages report than deliver the packages to right address. Over several years FedEx home delivery service was the only one I had problems with. Miss-delivery, missing packages, lies in tracking stating I was not home etc.

Fedex SMARTPOST is a waste of time and money and does not belong in a society in which things are available to the consumer cheaply and efficiently. Having Fedex in the name is completely misleading to the american public and someone should bring a class action lawsuit up against them because of them spending years building up the name Fedex a being a fast delivery and bait and switching you into this crap.
Here's my story: my package shipped on 08/22/2017 @ 8:47 pm from Henderson CO, via Fedex SMARTPOST. Fedex says it will take until 09/02/2017 to get to it's destination in GA, 1578 miles away (that is 12 days). Which means that my package is traveling at 5.23 miles per hour. How could it possibly be that slow. Is it on a camel? Is there someone walking it to me? I don't understand what the problem is. I was never informed that my Fedex Smartpost delivery was actual this slow prior to my order I feel completely tricked into this shipping option that I never would have chosen.

In the future I will now go completely out of my way to insure that any item that I have shipped to me IS NEVER SENT BY Fedex or Fedex SMARTPOST, I will warn all of my friends and family and I will post on every social media outlet that I can find how crappy this service is. If it is the only option I will have to do without, it does not deserve to be paid for.

And your customer service agents are obnoxious robots.

I had problems with checking the status of my order delivery and nobody notified me about the time when I could take it away. I only got an email saying that I missed it and it was sent back to the seller. I spent several hours trying to reach anyone to find out how this happened. But even if I did nothing new or useful was said. I'm disappointed and will never use your service again.