FedEx
reviews and complaints

Feb 2022

If I could give negative stars in this review, I would. FedEx has become nothing short of a joke recently. I have been waiting on a large electronic package that needs a signature and they have not even attempted to deliver the package. 3 days in a row they lied and said they attempted delivery... but they must not have noticed that I have cameras that show no attempt or person coming to the door at all. Now they are saying I have to pick it up even though I called them and told them the attempts were a lie. They literally said the delivery person stated they tried to deliver it so that's what they are going to believe... not my cameras. Then they kept asking me about the door tag but no one even came on my porch so I never received a door tag. It's snowing and there are no tracks in the snow or footage of even a truck driving by... are they ghosts? Today I called the shipper who contacted FedEx. They told them they were going to attempt another delivery today before close, and predictably they did not. The worst part is, they updated the tracking notes to say the called me when they never did. FedEx told me there is no way to contact the driver or to confirm if they have delivered anything... so what is to stop them from stealing packages and lying about delivering them? When I asked this question to the customer service rep, they laughed. I have never had a job where I could lie and not work and have zero consequences or accountability. The summation of an investigation is basically asking the driver if they delivered and believing their word, ignoring the proof that says otherwise. This is a dream job for scammers. If anyone is looking to be lazy and steal packages and get paid all day to do it, you should work for FedEx.

My wife and I have ordered numerous items online over the past few years. Companies, like Amazon, have their own delivery system, but most rely on FEDEX or UPS to send orders to customers. There are also certain items that are ordered through Amazon that require FEDEX or UPS, instead of Amazon delivery.

We have encountered few, if any, delivery issues with Amazon, when Amazon does its own delivery, or with UPS. However, there are numerous and repeated delivery issues with FEDEX in the greater Milwaukee area. After receiving notification from the company we have placed an order with that our order has been shipped, the following scenario has occurred again and again. We receive notification from FEDEX that our order is "out for delivery" and/or the item "will be delivered today." Days and even weeks go by, and we receive the same daily message. Sometimes the package will be received weeks later, often it will not be received at all. Recently, one delivery we received after many weeks of being "out for delivery" was neatly broken into and the items ordered replaced with 3 dolly, caster wheels.

We have called customer service at FEDEX several times and have received no assistance to resolve the problems, nor has FEDEX offered to replace or reimburse us for the missing items. We have also lodged our complaints with the companies ordered from and have also cancelled orders if we learn that FEDEX is their only method of delivery.

We are not sure if this is a systemwide issue with FEDEX or only a local one. However, we are sure that, if we're having such issues, others must be also. We will do our best to "spread the word" to everyone we know regarding the issues we are having with FEDEX and, hopefully, word-of-mouth will not only be the best form of advertisement but also the worst.

FedEX last updated on my package was 3 Days ago, after the scheduled delivery date. I contacted the 800 number and they said they would upgrade the tracking of the package to the next level. Needless to say I have yet to be contacted. The last tracking information I had was that it left Fort Worth Texas the 3 days ago, nothing since. I fear it will end up, like my last package in Porto Rico. I have no idea how this company stays in business.

International order sent to Anchorage, AK>Rancho Cordova, CA >Memphis,TN.

Received confirmation that package was to be delivered by Thursday, January 27, 2022 by10:45am and updated to end of day. Also called FedEX customer service and told package was out for delivery. Package never received. This morning Friday, January 28, 2022 viewed update that package arrived in Memphis, TN. Saved screen shots that are different from those on tracking.

Package was in Rancho Cordova, CA, approximately 5 miles from my house then sent to Tennessee? Also called FedEX customer service and filed complaint.

What is the problem with FedEX. Extremely bad service although customer service was helpful with incorrect information.

I have sent 2 packages within the last week priority services using fed-ex priority paying to arrive next day at a specific time. According to there policy which is in writing it states if it does not reach it's destination in the required time consumer will get a full refund, however that is not the truth I recently paid $88.89 for my package to be delivered 1/21/2022 at 12pm noon it arrived that day but at 1:40pm when I called for the refund I was told that it will not be paid because there was an exception due to high winds wtf that is not what the policy stated. I also had another package that was to deliver 1/24/2022 no later than 9:30 am on 1/24/2022 it did not deliver until 1/26/2022 I paid 139.85 for an envelope but I paid this to arrive next day at 9:30 but was told the same thing high winds delayed and therefore I am not eligible. Fed-ex is a big fat negative I will never use them again people use the us mail or ups they will honor the refund policy

I am supposed to receive a shipment from FedEx on January 21. My order was not delivered that day because I was not there to receive it. Since my shipment requires signature, my delivery was rescheduled the next business day. I called FedEx customer service and I confirmed that I will stay home tomorrow to receive my shipment. Also, I called the customer service the next day in the morning, and they confirmed that the shipment is out for delivery. I stayed home all day, but nobody showed up. Around @ P.M I received a message from FedEx saying, "The driver attempted to deliver the shipment, but nobody was there to receive it and my delivery was rescheduled for the third and last attempt on January 25"! I want to report those scammers and liars because the driver provided false information when he said that the customer was not there to receive the shipment. This is illegitimate fraud company. I called their customer service. they said" we apologize, your shipment did not leave the facility today and your shipment was not out for delivery". Those scammers added salt to insult. Why did they send me false message saying "Customer not available" while the shipment did not leave the facility in the first place? They tried to bargain me saying "we will deliver it to you tomorrow, which is Sunday, but the other representative said that it will be delivered on Monday". Also, they deleted the message on my tracking webpage that say, "Customer not available to receive the shipment". I am frustrated because if the third attempt failed, the shipment will go back to Samsung (the shipper) and I won't get it back. Terrible company, terrible Customer Service. Liars, Scammers, fraudulent, irresponsible, guilty conscience.

I placed an overnight shipping to Canada on Jan 14th 2022 at 3:42 pm from USA using Fexdex overnight shipping (international priority shipping service). However the Mount. Pleasant IA Fedex did not pick it up until Jan 17th 2022. They did not provide me the service while charged me the international priority shipping service. my tracking number is [protected]. The revenue department representative is very rude when she first answered my call. The 2nd time I asked to transfer the phone call directly to their supervisor. They did. However it is only the music on the other side. Nobody answered my phone. Then it automatically hung up and asked me to give a "satisfactory" rating. I need Fedex to give me refund.
I paid 89.82 USD in Cash at the Fedex branch of Maharishi International University.

We shipped A priority package through FedEx and it was not delivered. When I spoke to the representative they said they would try to redeliver it that day. They said unable to deliver due to closing of Business. (which was untrue)
When called later to dispute the charge was told that it could not be disputed.
The representatives were very polite just not very helpful.

I see a lot of words from people about the problems they have with FedEx not only see the words but hear them and the frustrations. My situation is that I have packages that belong to *other folks up and down the east coast that I have sitting in my carport. Not to many, only about 15 or so ... *from different companies to their customers that ended up in the box I recieved the other day 1/17/2022.
I ordered a dog bed which generated out of Hutchins Tx. and was shipped in a large (oversized) cardboard box that was supposed to be 1 pound maybe a little more that had been taped and retaped over and over but it was hard to move because it was so heavy. Low and behold it was full of other stuff with the dog bed on the bottom/no paper work/invoice from Chewy.com. All of the packages (boxed/labeled/addressed to different people) someone put in with the dog bed. I have tried to contact some of the people that state they are still waiting for what they ordered. I also finally got in touch with one Company that shipped many of the packages .. they don't care about it either. So I wonder how many times a person calls about their order that has not arrived and the Company says "sure, but we shipped it and it must just be delayed" ... You bet cha! cause it is sitting on my carport.

I have spent so much time trying to get this to the attention of someone and REALLY it is not my responsibility to do any of it. Stress/taking up my time for several days/emailing/calling/trying to get help. I stopped trying to save the world a long time ago ... I am not a taker/I don't want this stuff .. it belongs to someone else. I just want an end to it.

Paid for overnight delivery in the range of $100 for delivery only of 2 covid tests. The tests themselves were an additional $50 each.

Tracking # [protected]

The package was delivered in 2 days. Had I known I would not have shipped via FEDEX or possibly sent for 2 day delivery. FEDEX not willing to refund or at a minimum adjust to 2 day pricing - - THEY ARE THE WORST!

Customer Service repeated the same mantra over and over and over. Almost sounded like reading from a cue card.

I have many delayed packages and have "sucked" it up on them - - this one put me over the edge.

Closing ALL of my FEDEX accounts - - - really poor service!

Linda Swenson
[protected]@mac.com

tracking #[protected] Customer service is horrific. I had a package shipped FedEx overnight because it is an emergency shipment. I only do the package not get here on time I talk to customer service and no one knows how to help me. They basically are saying we're sorry but we can't guarantee you're going to get it tomorrow. I asked to speak to a supervisor there is none. They sent me to three different people who had no idea why the phone call was sent to them. This is terrible service is unacceptable. I understand sometimes things go wrong. What I don't understand is why you don't have a live human being who knows what the hell they're talking about? I have got to have this package tomorrow so I said can someone call me back who has an idea what's going on in the morning? They said no we can't guarantee to call you until tomorrow night… I don't think I'm ever going to use you guys again. Not because the package didn't arrive on time, but because the service is terrible in trying to get this resolved. Also, you might want to hire people who speak English well. my phone number is [protected]. I have no confidence that you will call me in the morning but I'm leaving anyway just in case

I ordered a 2022 Bullet Journal around late October/early November 2021. The package arrived in Kenya by December 3rd 2021 and was to be delivered to me by FedEx through their local agent called Delta Handling. After waiting and wondering where it was, I got in touch with FedEx/Delta Handling just before Christmas and they said they needed some tax information from me which I immediately supplied. I can't understand what they hadn't asked for this back on the 3rd of Dec when the package arrived in Kenya. After about another week, I asked where the package was and they said they were waiting for the tax information which I had to remind them I'd already supplied! After numerous other follow ups on email (none of the company's phone lines work and so it's impossible to have a real conversation with them, plus requests for their staff to give me a call fell on deaf ears), they then requested an invoice for the product. This was quite tiresome since they had now waited several weeks from my initial contact to ask for this. Given that I did not have an invoice, I asked them to get this directly from Amanda RacheLee company who I had purchased the journal from and whom I imagine had then contracted them to deliver to Kenya. They confirmed on email that they would get in touch directly with AmandaRachLee whom they referred to as "origin". I waited and still nothing. I then asked Amanda RacheLee to send me an invoice which they promptly did and which I sent to FedEx. After receiving this, instead of concluding my delivery, they wrote back and said that the invoice was not in the form they wanted. At this point we had exchanged over 41 emails (with the company I purchased from, Amanda RacheLee, "origin", in copy). I was fatigued and fed up and told FedEx as much. Each time I'd supply what they requested they'd creat a new hoop for me to jump through. This is a company that does not care one bit about providing the services for which it has been set up. Either FedEx is totally incompetent and their local agents, Delta Handling are even worse. I have just asked "origin" (Amanda RacheLee) to re-send a fresh package since we cannot get the package that arrived in Kenya back on the 3rd of Dec 2021 delivered by FedEx. There seems to be noone with overall responsibility for anything at FedEx and they simply send a chain of emails to their staff asking for the same thing over and over. This company does not care about its customers or its reputation. At this point I cannot stomach any more communication with them and have asked "origin" to re-send through a more professional courier/delivery company. I honestly simply want a written email apology from FedEx and for them to admit that they have been unable to complete delivery 6 weeks after the package got into the country. An apology and acknowledgement that they have wasted my time and failed to deliver as promised is the least they can do. How or whether "origin" and FedEx will conclude their relationship (as I assume that the company I ordered from will also require some kind of reimbursement from FedEx as they now send me a fresh package) with each other is another story. I hope noone else has to ever use such an unprofessional company!

From lost/stolen packages, mutilated boxes upon receiving, delays in delivery, misinformation from multiple locations, unprofessional behavior and so on.
FedEx has completely lost a large item of mine that I shipped and according to their customer service, it was destroyed prior to delivery. Which makes no sense, since the box contained heavy metal item that are almost indestructible. Another package that I was receiving was at a facility approximately 4 miles from my house for more than a week and shows still there according to today's tracking. Verified this by calling customer representative on the phone and receiving the information they had and confirmed location of package. (In regard to the over the phone customer service, it was frustrating trying to get to a live person, but finally did and they spoke broken English and had noise in the background.) So I went to the location of where the tracking and the phone representative confirmed. Then I was told (rudely) that the package was taken from this facility to another facility 3 days ago in order to be ready for home delivery. Then this person just walked away. So I arrived at the other location (which is further away from the delivery address) to be told that the package is still on the semi-truck and won't be unloaded until the following day. (None of this was listed on the tracking of the package). The rep at this location just said there is no way to get the package at this time even though he claims it was there, but sitting on a truck, for what I assume 3 days since it was only 10 minutes away from the other location it was previously at.
To say the least, I will refuse to do business with businesses that use FedEx as a shipping method. UPS and USPS are so much better. Even DHL. How can Amazon (private delivery service) figure out how to deliver products in a reasonable time and have a better tracking system than that of a company specifically there for shipping?!?

We live in Bellevue, WA, and have been waiting on two packages from FedEx for over three weeks, one is more than two weeks past the delivery date, and the other is 12 days past the delivery date, with no update on when the packages will be delivered. Both packages were shipped from New Orleans, and have apparently been sitting somewhere in Washington for quite some time, with no further information. There was bad weather in our area the week after Christmas (over two weeks ago), but the weather has been fine for the past two weeks. We have received packages from Amazon (several), from UPS (two) and from DHL during this period so we cannot understand why FedEx cannot seem to get our packages delivered. We have spoken with the companies who shipped them for us and with FedEx customer service with no satisfaction on if, and when, we might receive our packages.

I have been expecting a package since 12/28/2021. I expected some delay in delivery but this is too much. My package reached the North Salt Lake location on 12/30/2021 and departed said facility for Salt Lake location on 1/1/2022. These two locations are no more than 15 miles apart, maybe. The package is still in transit and nothing has been updated since 1/7/2022. FedEx is terrible.

Today I was travelling west on Interstate 40 towards Memphis at 7:20 am when the truck driver behind me kept repeatedly flashing his lights at me on/ off. I was driving the speed limit and had traffic in front of me and behind me and on each side of me. He continued until I had to finally flip my rear view mirror so the lights would quit distracting my driving. This was in daylight hours. He finally came alongside of my car and flipped me an obscene hand gesture. The truck number was 595165. There was no need for any of this behavior. Fed Ex should hold its drivers accountable for their actions, and I think people expect better behavior from Fed Ex. The speed limit for trucks in that section of Hwy is 55mpg. He was doing well more than that.

I thought it was illegal to put a FedEx pkg. inside my mail box! Yesterday the driver puta pkg. in my mailbox, I had been expecting the package and the day before I got a packaged delivered to my door by FedEx for someone else so knowing I was due to get a package the next day I left the package on my porch with a note to FedEx that it was delivered to wrong address, expecting they would come back for it or take it when they delivered my pkg. . I am wondering if the driver saw the clearly saw the note and didn't want to deal with it so put my pkg. in my mailbox as an excuse to say they didn't see it. I am expecting another FedEx pkg. in a few days I will see if they take the miss delivered pkg. . I am not responsible for the pkg. they are, I refuse to do anything else because I am not going to be held accountable for the pkg. if I take it to the address of someone I don't know who it's addressed to it could be bad for me if FedEx comes looking for it and I have no proof I gave it to the person, or they already reported it not delivered. I will not be accountable for their mistake which could lead to trouble for me if I do. I sent FedEx the number off the pkg. told them it was misdelivered but I will not spend hours on the phone waiting to talk to an actual person because they have a high volume of calls!

My item was delivered damaged. This is the second Item I received from Fedex that was damaged within a year period. Also, within the same time frame Fedex lost 4 of my packages and delivered 2 others to the incorrect address. Thankfully my neighbor delivered those packages to me. I'm not sure why any business would use Fedex. My order number was [protected] the tracking number was [protected]. The box was punctured on one side, two of the 7 light covers were broken. I filed a claim with fedex and the claim was denied. Case #C-[protected]

3 time was told it would be delivered and 3 times a no show. First agent told me he would tell the driver to call or text before he is here so I could open front door. He did not contact me to open door also did not leave a tag. Talked to 3 different agent all assured me that I would be contacted when item would be arriving, never happened. Asked to speak to a manager they said they don't have that feature. FedEx really nice reps but they can't make drivers do the right thing to get your package. They are there to Pacify you and move on. This is not the first time and I had problem also my neighbor complain about FedEx. Very sad how FedEx don't care for there clients!

Fedex said package was delivered on Dec. 31st 2021
[protected]

That is a flat out lie. I looked for the package for two weeks. Filed 2 requests to FE about not finding it only to see it is in the Distribution ctr. in West Chester PA on the 1/11/2022
Had to repurchase the gift. How the hell can you lie about a delivery being made? You suck. Do your job.