FedEx
reviews and complaints

On 1-13-20, at about 12:15 pm, I was returning a coffee brewer in the exact same box that FedEx had delivered it in. The manager of the store, Octavio, located in San Antonio, Texas, 78223, at 3103 SE Military DR., (210) 337-1497, Suite101, was extremely rude and said that there would be a charge for sending back the box to the manufacturer since the box had a small hole on the side. We informed him that the FedEx delivery driver had delivered it that way, but the manager, Octavio, raised his voice and said that it did not matter how it was delivered and we would have to pay a charge to send it back.
I feel he was very unprofessional and lacked customer skills. I feel that we should be reinbursed for the charge we paid.
Failure to respond will result in filing a complaint with Better Business Bureau.
My name is Hope Barrera
phone no. is [protected]

January 10, 2020
Tracking number: [protected]
Status: Delivered: 01/10/2020 3:35 PM Signed for By: Signature Not Req
Purchase order number: SEWPR0
Signed for by: Signature Not Req
Service type: FedEx Ground
Packaging type: Package
Number of pieces: 1
Weight: 21.00 lb.
Standard transit: 1/10/2020

Received notice that my package would be delivered today; I have gone to the door several times to look out-saw a truck earlier this morning heading west on my street.
Twenty minutes ago happen to look out and there is parked a fedex truck next door. By the time I get to my front door the truck pulls off and there on the screened porch sits a $200.00 HP hard drive.
The driver never knocked on the door, he never called out, nor did he even toot his horn. My screen door is broken so I have it hinged with a small wire band-this guy pulled the door so hard it stretched the wire completely straight and he left it that way.
Just the thought of a $200.00 piece of equipment just sitting outside erks me and I have been here all day.
He had the nerve to leave a tag on the box:
Recipient=blank
Door Tag Number DT7454 4371 0009
Are all you delivery people trained to just leave packages without even knocking on the door?
I rate this service 1 of 10 with 1 being the lowest.

Today about 2:00/2:30 pm a package was delivered to my house at 133 Rockhill Dr, Sandford Fl by your driver which was a young black male. In the evening when I opened my package I could hear some rattleling going on inside of the product that I had purchased and saw a crack on the side of my product. The driver had droped the package and then he had to run back to my door and scan the package because he was in such a hurry. They need to be a little mre considerate of the customer and what they are doing instead od rushing to hurry to get to the next stop. Now I have to go through the hassel of returning the merchandise that he damaged. Just plain inconsiderate.

Case #: [protected]. I am appalled by the FedEx customer Service Department. I have been hung up on 3 times transferred to a survey while on hold 3 times been told that a person was taking personal responsibility for the case 2 times & asked the same set of questions twice by people who were suppose to be contacting the ground station that this package was suppose to be delivered from. Said package was to be delivered on 1/3/20. The driver says he/she delivered the package but I have proof that they did not. I am sure that at one time customer service & getting back to customers was top of mind to FedEx, but no more. The package tracking # is [protected]. Having been President of a Consumer Package company as well as a partner in another one I know how important "doing what you say you are going to do is" but I am totally disappointed in my home town company, FedEx. Mark A. Hatgas [protected] [protected]@mindspring.com

I don't know exactly which company is making deliveries to my address, but they truly truly suck! I have a 200' PAVED driveway which I keep clear of snow and ice, but whoever the driver is consistently(read always) drops the package in a plastic bag at the BOTTOM of the drive into the snow filled ditch. Today I found a package frozen to the snow in the ditch. I've had a neighbor find the packages halfway down the street in the snow. I've complained to FedEx with no change. UPS almost always drives to the garage and sometimes the driver actually walks up the drive to make a delivery if he has chains on his truck.

My package was suppose 2 b delivered today 1/6i2020 per the tracking info. After checking 2 see the status of my delivery, it is not giving me any information (other than it arrived at the city near us. It stayed at that station for 2 days, then it went 2 another station (bypassing the city I live in) and went 2 another station which about 1/2 hr. away (after bypassing my city). Now they r saying that my package will not b delivered til may 2-3 days from today.

I do not understand when the station is only 1/2 hour away, why would it take another 2-3 days?Something seems 2 b awfully wrong. Please investigate this matter.

I live in Bluff Dale tx and every Fed ex driver that comes through my neighborhood is flying. My three kids ride their bikes, check our mailbox and go across the street to visit their grandparents. I am terrified one of your driver's is going to run over one of my children. The speed limit in our neighborhood is 30 miles an hour and I know they have to be doing 50 or more. I will do whatever I have to if one of my kids get hit.

I recently noticed that two of the companies I order wine through stopped using FedEx and are exclusively UPS. This is great news for me but has to be hurting FedEx Home Delivery. A big reason I will guarantee is the FedEx Driver(s) never wait long enough anyone to answer the door and was writing out a "door tag" upon knocking. Watched on my camera system several times after not receiving my shipment.
With UPS I don't ever have this problem.

i am expecting a delivery that requires a signature. So to ensure i would be home I placed delivery instructions to deliver to my home between 5 and 9 PM.. This service has a small fee associated with it. FedEx processed my request charged my card and sent e-mails and texts to confirm my request.

The delivery came the very next day but early afternoon with a note that since i was not home for delivery so the package would be delivered the next day.

I tried calling customer service and and have been waiting on the phone for 5 minutes for someone to pick up.

TERRIBLE SERVICE

terrible service. Tracking number [protected] The shipping label was created on 12/6, picked up in Ca on 12/8. it was delivered to the ground facility a mile from my house on 12/12 in Ky. I have been calling this whole week and every day I have been told is scheduled for delivery the next business day( this was verified by the customer service rep. ) This morning, 12/19, I was guaranteed was on the truck already and will be delivered by 1pm. an hour after that phone call got a text my package would be delivered tomorrow 12/20 8 days after it arrived at the facility 2 miles from my house. The rep on the phone said they have too many packages and they are going the best they can. I wanted to pick the package up at the facility and the rep said they are too busy and are not allowing pick ups at the facility because no staff. No body can tell me why the package sat a the ground facility for a week already, just too busy. I told the rep on the phone how do I know that it will be delivered tomorrow since all week I have been told that and tomorrow never comes. This was my Childs big Xmas present and I that Fedex can say is I'm sorry . I guess Xmas morning I could drive 2 miles down the road and point to the building and tell my son that Santa dropped your present off there 2 weeks ago and they like it so much they are not going to give it to you. I have included screen shots of the tracking report that were taking an hour apart today 12/19 to prove none of this is exaggerated. Pony express would have been quicker, 14 days from Ca. to KY and still don't have my package but have been 2 miles away from me for now over a week. I am sending this to any Amazon prime account and all of the other on line accounts I have to encourage them to stop using Fed ex as well for ground shipping. I have sent this along with the screen shots to NFL.com where I purchased this item and they are looking into it as well.

Tracking #[protected]. I've been given three different delivery dates for this package, and still the date that final delivery it was not delivered on time. The station manager told me he would attempt to deliver it the next day. It seems every time I get something through FedEx you guys dropped the ball. I've never gotten anything that was delivered promptly are on time. The last time I got a delivery the driver stated he attempted to do it and no one was home yet my security cameras never showed him even pulling in the driveway. Every time I call I'm repeatedly lied to with unfulfilled Promises of when it will be delivered. I never have these problems with any other carrier such as UPS or the post office. I'm extremely disappointed in your service and will do everything I can in a few food can prevent you from coming to my residence or business. You have cost me a great deal of time and money waiting on this package that has not arrived yet

On Tuesday, Dec 17th while driving on the 125 South in Chula Vista, CA to exit to the 125 South toll road, a Fedex truck sped up and pulled beside me in a single lane (the lane had just merged from 2 into 1) and forced me to drive on the shoulder AS we were rounding a significant bend in the road. He was speeding very fast and I felt incredibly unsafe and worried because there was also traffic behind him which I was then forced to cut in front of while braking while going around a bend in the exit ramp. He continued his unsafe behavior by tailgating a car in front of him while driving along the 125 S toll road.
I understand package delivery is important this time of year and I also expect that drivers will annoy other drivers on the roads at this time of year. However, I expect that a corporation such as Fedex would hold its drivers to a higher standard and also teach them to be patient and empathetic while traveling the roads with other hurried and harried drivers.
I am especially disappointed that it seems when no one has any respect or courtesy on the roads and even a corporation that has the ability, and probably the power to make a difference, does not bother to instill values into its employees.
California plate #14511GZ and truck #401939

At around 2:15pm December 13, a FedEx driver collided into my dad's car, I was in the passenger seat, and caused significant bumper and tire axle damage. The lady driving made a false report to the police that my dad drove into the FedEx truck which can be proven false due to video evidence. The FedEx driver also acted aggressively and hurled insults towards my father, which were caught on video, and decided to lie to the police again, saying my dad crashed into the FedEx after I had come out of the apartment I live in when I was in the car during the collision. The lady also made an attempt to rile up bystanders by causing a commotion in order to aggravate my dad which wasn't going to work. Not everyone loses their logical mind that easily.

Typical example of Fed Ex hub in Binghamton N.Y.
Consistently get tracking updates only to always be a day to two later on delivery.
Also the condition of the delivered parcels, ripped, smashed or completely ripped open and strewn all over my porch, witch has resulted in me having to return damaged packages they the Fed Ex driver should have never left.
Call the terminal and it's always the same story oh well it's out for delivery.
I live in a very rural area with only one delivery to our area a day . Explain the route driver has already delivered for the day and like robots they default to the package is out for delivery.
No accountability by corporate Fed Ex, same run around and [censored] excuses.
Only thing Fed Ex has going for them is no competition so screw the customer.

In the past week, we have had two separate diliveries delayed for 3 days each. The current product has been on the delivery truck three separate time, confirmed by phone calls, and each time was not delivered. Twice we have seen the deliviery truck in our neighborhood delivering other packages. The last excuse was 'inclement weather'. It was 37 degrees and a slight drizzle. we have notified our suppliers we no longer wish to purchase items from them if they are going to use FedEx as a shipper. The distribution center is Duncansville Pa. and the address of delivery is 629 warm springs ave. huntingdon pa. 16652

I had 2-day shipping as I had a timeframe I needed one of my 3 items. I understood ordering on a weekend that it may not be sent out till the Monday. The date to be delivered changed 3x since ordered, and I still have yet to receive my order. Therefore the item I wanted I no longer need as I won't receive till a day after needed. It is a bit disappointing when I was advised by the company that i orders from one thing and Fedex isn't cooperating accordingly.

1. An agreement with FEDX whoever that is in the Richmond area to.
a. Provide us an SOW for receiving the laptops and any accessories
b. Package those accessories and consulate the shipments
c. Send to one location in Michigan
i. Scope of work should include
1. An email that can be sent to each of the individuals making a return
2. The email should have a list of equipment to be returned (To be supplied by EHI)
3. Barcode on the email that they show to their local office when they bring the equipment in
4. Daily update / extract of all the shipments for tracking purposes
2. Quote should be by Piece (Not to include shipping price)
3. Quote should give us any additional discounts we would get for this high volume of shipping

I've been trying to resolve this since November 1 !

My number is [protected]

I was supposed to get a package #[protected] delivered at the end of the day 12-9, then 12-10, then 12-11, then 12-12 because I am told the address is wrong.
I have ordered from Piping Rock Products for years and they never got the address wrong on my shipments. They also use FEDEX who always had the right address until now. WHY?! My guess is a 'still wet behind the ears' driver.
I have put in a request with the company ordered from, to not send my packages with FEDEX anymore! I will not order from any company who uses FedEx anymore.
Customer service is rude, inconsiderate, lied to me constantly about calling me about my package that I still haven't received.
Sabina Haque

was ship out on the 12/9/2019 was to be here at my house on 12/10/2019 as promised didn't arrive called customer service they said its here where im at and still at terminal 24 hrs later stating to them they told me it will be another 48hrs for them to get it to me and there 38min from my house asked them to talk to a supervisor they told me there not talking to customers because there to busy to and rep told me that it was loaded on truck but nothing after that this company is a joke for doing mail service i don't know how they stay in business well they lost mine not dealing with this headache any more with there [censored] lies they tell you about where your package is when i tracked it to a station 38 min from me and still waiting for it. reps are rude and seem not wanting to deal with you when you have a complaint.

I have had two packages left at the mailbox by the street. I do not live in a
neighborhood but I do live on a busy main road and my home is down hill from street, therefore I do not know when package is left. Today I was not
home and if my Daughter had not driven by my house, someone could have
very easily picked up package and taken it. I tried calling local facility in Braselton, Ga and was transferred to a phone that rang for 3 minutes and no one answered. I call corporate and she said to fill out request that all packages be dropped at front door of house. I do not know where to fill out this info. My address is 2663 Thompson Mill Rd Buford Ga 30519.

Please confirm that you received this. my email is [protected]@gmail.com

Regards,
Faye Whitney
concerned consumer