FedEx
reviews and complaints

I have had several issue of my FedEx packages either being seriously “delayed”, or just flat out not delivered. I have contacted FedEx several times over these same issues with no resolve, ever. They always keep saying that it is an “address issue”. All while I keep receiving text messages, daily, stating they will be delivered, when I watch the FedEx trucks drive past my house daily and no delivery. I have tried to speak to a supervisor, but was refused, ignored, and ultimately hung up on (twice). I know that I am being lied to about the addressing issues because I have a photo copy of the label filled out and correctly addressed, both from and to. Reps just kept a saying it wasn’t showing on their screen and I would have to contact shipper. Reps kept over talking me, saying same things over and over, and refused or ignored my request to speak to supervisor about this reoccurring issue. Then they actually hung up on me. This ALWAYS seems to happen when my packages are received at the Grand Prairie, TX hub(s). Of which is only approx. 30 minutes from where I live. I have been waiting on this package #[protected] (addresses to John Merrill who also receives mail/packages at my address) since April 4th, 2023, and today is April, 14, 2023. I could have driven to Amarillo and back in less time. And as I stated I’m only approx. 30 minutes from Grand Prairie, TX. FedEx has become terrible, dishonest, and completely unprofessional. And there should be a thorough investigation done at the Grand Prairie, TX hubs. And supervisors need to quit hiding behind customer service, and reps need to be trained better and be more professional.

Suzanne Todd

PS Just received call from John Merrill (while filling this complaint out), letting me know that FedEx contacted the lady that shipped the package (of which I was told I would have to do) and requested address from her, when I gave both of the reps. this info when I was talking to them. So how did FedEx know who to contact to let her know that the original label had been “torn off” the package (by FedEx)? Maybe because of the scan/tracking info from when package was originally picked up? Or how would FedEx know who to contact or who to speak with if they did not have any of that information in their system in the first place (like I was told by both reps)? Ridiculous!

I tried logging in so I could update delivery options. There was no place to do so even though it didn't get delivered for another day+. Then it got delivered and they placed the box next to my carport in the driveway up to my barn. At least 30 feet from my front door, which there is a dropbox with big letters that say DROPBOX. Then I have been trying to call them for the past hour to see if there is any way to do a default delivery option of dropping my packages in the dropbox and can't seem to get a human no matter which option I choose.

I called yesterday with a complaint on a delivery and it has happened again today! The driver is leaving our packages and orders at the main road and not bring them to our house. A few months ago Air Filters were left at the road and got rained on. Next was Chewy Dog foof that got wet as well. Last week it was 2 tires, yesterday it was a small package and today another tire. We can't even see the main road from our porch and would never ckeck there! This is unacceptable and I want it stopped. We pay heavy shipping prices to have our merchandise brought to our door. Its no wonder you have such a bad reputation for deliveries! Tracking number yesterday is #[protected], tracking Number for today #[protected]. our address is 8637 County Rd 73 Montevallo Al 35115

Listen FEDEX this is the worst ! Why would u lie so bad, It should be illegal and it’s most certainly unethical! Like many of these complaints- I was expecting my package today (4/14), and got this email and text notifications indicated my package will be here between 11:20am and 3:20pm - I got a message at 10:23am stating an attempt was made but no one was home - LIES! And why even give me a time range for deliver and not honor it? That makes no sense - so technically if u tell me you will be here between 11:20am and 3:20pm than it’s not unlikely I won’t be home before or after those hours because I’m excepting you to arrive during that range BUT I’ve been home all morning anxiously anticipating my package - No one came to my door no one called no one left a tag or note - This is not the first time this has happened with FedEx lying about delivery attempts! I just don’t understand. Even as I type this it’s 11:11am EST before the anticipated time my deliver was due to be here - I am very very upset as this is unacceptable and unethical - If the driver had high volume and can’t get to a certain area or house to deliver, just say the date change and the package will arrive at such and such - Don’t lie on the customer and place blame that the reason the package was not delivered was because no one was home - that’s bogus!

Hi I would like to have my packages delivered to my house not my mailbox I live in the country and my mailbox is right a long a road anyone that goes by could just pick it up and go. They use to bring to the house but lately they just put it by mail box I would like to have my packages delivered to my house not mail box.If it rains they get wet.Thank you Susan Comp

package was not delivered to the correct address. The label reflected the correct address. I also filled out the manage your delivery to remind driver to deliver to my address and specifically requested that the package not be left in complex mail room. The complex mailroom is unsecured and a block away. The mailroom has posted a sign for all deliveries be made to residences if there is no assigned locker. This driver and others in the past ignored the complex rules and left package containing medication on the floor of the mailroom. This is gross negligence on the part of Fedex. Tracking number 92 [protected]. Left in mailroom 4/10/2023 @4:46pm

I had 2 packages scheduled to be delivered this past Saturday according to the vendors and your tracking information. I changed my schedule to be home for the delivery, after 7pm and the packages did not arrive, the tracking changed to say Delayed. I called the 800 number and was told the packages would arrive on Friday. I again changed my schedule to be home for the delivery. Friday evening after 7pm the status again changed to say Delayed due to weather conditions. This is [censored] as the last several days were warm, dry, and beautiful.

I am more than frustrated as I changed my schedule to be home for these deliveries based on what I was told and based on the tracking information. Furthermore, It is next to impossible to talk to anyone from this company let alone anyone who can actually resolve or respond to the issue. Your call center can only read what's on a computer and sees the same information I get from the tracking. In addition your complaint number does not get you to anyone you can file a complaint with.

And yet another delivery is delayed. I not even gonna included the tracking number because it doesn’t matter. All deliveries through Fed Ex are delayed! Every single one. Why do you bother giving a date and saying it’s out for delivery? Because it never is! Never! I am actually thinking of not shopping at Wayfair anymore because they use FedEx! How many orders have I gotten with 2 days of delivery date states? None! I am writing to them to encourage them to use UPS. At least when it says it’s out for delivery it is.

Thursday, April 6, 2023 at approximately 9:40AM, driver pulled into apartment complex - Timber Ridge, Timber Ridge Drive, Harrisburg, PA with radio BLARING. My condo complex is one street away and I could hear how loud his music was. 1-9:40AM is too early in the morning to blare music and 2-Fed Ex drivers blaring music at any time is not professional.

I was expecting two packages today, and at 7:17 and 7:18 PM there was a delay registered on the tracking page, stating the delivery driver attempted delivery but customer wasn't home and that customer controlled access.

NOTHING BUT LIES.

Another FedEx shipment was delivered to my non-gate-controlled house earlier in the day...Amazon also got through just fine today as well. I work from home - I'VE WORKED FROM HOME FOR 15 YEARS - and I was home all day to receive that package. No door tag, nothing. Unbelieveable.

I called customer service but they were no help (and really what could they do, the driver seems to have just ran out of time and then said "whoops customer wasn't home and I couldn't get access"). You know, at another home of mine in Dallas, we went through the same BS with Amazon and their contractor delivery people. We eventually went to the media and once it made the news, suddenly things changed. Amazon was using the same exact lie - "whoops customer not home!".

This is fraud, it is a despicable lie, and I refuse to let this go any time soon. I plan on canvassing my neighbors to see if they've had the same experiences and will take this to the press and other authorities. If they hadn't lied about it, I wouldn't be this angry.

Oh, and now I'm out equipment for work tomorrow because the delivery driver ran out of time...AND LIED ABOUT IT.

called in for package employee try to make sure i don't receive my package rude and disrespectful his name i Wass told Daniel needs to be fired for being inappropriate talking gay getting angry and saying i can not have my package that there were to many attempts being made and only two was here to pick up package sounds like FedEx wants to deliver package when I'm not home i need FedEx sued employees fired and my package to be sent in the mail being that the immaturity of these employees is ridicules and not allright.

On two separate occasions over a 1.5 week period I had packages stolen from outside my apartment building because the delivery driver decided to leave the packages outside vs following very clear delivery instructions to set packages inside a secured door.

When I contacted FedEx they informed me they'd speak to the distribution center and the driver regarding this, only to have three more package deliveries left outside.

I was unable to track my claims through their system, and then it came up as denied because it was delivered properly- in which it was not.

I have been complaining about Fed X turning around in my painted driveway for years. They even have the nerve to turn around in my drive when they deliver to someone else. We have a great neighborhood and do not need the traffic in our drives. There are side streets to turn around, close everywhere. I am tired of it and understand the policy is for the trucks not to turn around in a residential driveway. I live at 3363 Se East Snow Rd, Port Saint Lucie, Fl. I see a fed X truck turn around in a driveway every day. It is getting out of control. I hope this can be resolved, because I will go to corporate and it will stop.

Dudley Whited

[protected]@yahoo.com

I had a package that was supposed to deliver yesterday, I was at home and heard the truck pull up and I was standing at the front door. The driver walked to the back of the truck, picked up a package (i am assuming it was mine), walked to the front of the truck, looked out the door, made eye contact with me, put the package back in the back of the truck and drove off. I refreshed the app and it said I refused the delivery , which was clearly not true. After 30 minutes on the phone I was told it would be redelivered today. Just checked the status and it is on its way back to New York! Driver too lazy to walk 50 feet to hand me my package so he sent it 2,000 miles back to the seller.

Second time this month fedex delivered here. the driver is leaving the packages out by the corn crib as you come into the driveway. Leaving the packages exposed to the weather and road. Last week he left two boxes out in the rain and snow. I called Fedex customer service and complained Didn't do any good He left this delivery today in the same place. If I go out to talk he just hurries off.

The fed ex driver in my area. Will not put my packages near my door . They alway set them near the roadway, for them to be easily stolen. When I do get my packages they’re always ripped, torn open and smashed. It’s ridiculous that they can’t walk 10 steps and put my packages where they are supposed to go! They sit them beside a creek bed. And I’m the rain.

We are frequent purchasers of art that is delivered by FedEx. The seller sends the art specified as "by appointment only" delivery with "adult signature" required. The art is very expensive and non-replaceable. Here's my complaint. FedEx does not call to make appointments. They do not notify us in any way that a delivery is coming at a specific time on a specific day. When they deliver, they do not even knock on the door or ring the doorbell - they just drop off the art on the front porch leaving it visible from the street and subject to theft, storms or other maladies. We have no idea who is signing as the adult (shouldn't that be the recipient?) but suspect the driver is doing this. Is he/she signing our name (forgery) or signing his/her own name? Only after delivery do we get an email saying a package has been delivered.

We have complained multiple times to FedEx about no appointments and not getting our signature.

We have come home from extended international travel (at least twice) to find boxes blocking our front door. When we get a message that art has been delivered but we are not home, we ask them to pick it up and make an appointment for delivery when we are home. Despite this, we are not aware of a single time when FedEx returned to pick up art. In fact, they have delivered additional art placing it on top of the other art - even knowing no one is home.

Someone at FedEx actually writes an appointment time on the box. But no one notifies us. No one calls us or even checks if we are in town. It takes two parties, the delivery service and the recipient, to make an appointment. We are not getting that service even though the seller is paying for it.

On 3/27/23 a package was delivered to my house @ 1036 hours plis or minus 5 minutes, it was slightly raining. The package was left in front of my garage exposed to the elements and one end of the package was torn open where the initial tape secured it. Observation of the package looked like the package had been cut as this was some thick clear tape and dubble secured. Any way, the package was put in front of my garage..crazy.. as I have a breeze way leading to ly front door which provides shelter from the elements before you get to my front door,@ 10 feet. I also have a ring door bell that was never accessed by the delivery employee and it is common knowledge how a door bell works. If that was too tough , alternative means would require just a knock of a couple of times. This is what call cua or put mildly, cover your [censored], I called in the complaint for what it’s worth. FedEx needs to teach their people old school courtesy..

March 23, 2023 I schedule a pickup for the next day. The next day a FedEx driver picks up my 2 identical boxes. Today(March 27th) one of my boxes is delivered but online it shows the other box was never picked up. I call.

Let's start with the fact that the FedEx automated system does not work properly. Next, you have to understand that under no circumstances does anyone at FedEx want to talk to you. Then, when you get a supposed customer service rep on the phone they cannot help you and do not know how to do their job...you cannot talk to a manager, they cannot file a claim, they cannot contact facilities that are messing up deliveries and they cannot locate your package or start the process to do so. What they can do is pretend they cannot here you, put you on forever hold, hang up on you and NOT help.

At this time I KNOW FedEx does not care about their customers and it appears as if they have zero management!

What they should be doing is locating the box they lost and delivering it!

I have been waiting for a delivery for over a week now. Messages are, "in transit; delivery by 8:00 pm, requires signature or whatever excuse they can come up with. When i insist on human interaction from automated system I get a roundabout answer with unsatisfactory results. I am now ready to contact corporate for resolution or explanation of poor service.