The complaint has been investigated and
resolved to the customer's satisfactionResolved Federal Debt Relief System — Scam charges
resolved to the customer's satisfaction
I enrolled in federal debt relief system in April of 2008. They are supposed to eliminate my credit card debt. I have been sending my credit card statements to them for three months and FDRS has not done a single thing to these accounts, 7 in all. In fact I talked to Veronica Rengal today (my customer relations specialist. She told me fdrs does not have info for any of my accounts. I’ve faxed copies of my c/c cards front and back, 3 times and she is telling my they don’t have it. She told me she was going to take care of this last month, she never did. She told me she would do an audit of my account last week, she never did. Then she tells me my account is all set.
Today she tells me she still needs copy of every card and dispute numbers and addresses for each account. I believe this company is a scam. I would appreciate any help. Veronica Rengal is my contact person at FDRS, she told me to send a cover sheet and write ATTENTION VERONICA on it along with all correspondence. She said as long as it says her name on the cover sheet she will get everything I fax. Today, when she told my they don't have all the info they need, I asked her what she does with all these things I have been faxing to her, she said she does not get them all, they go to another department. She was lying before or she is lying now. I told her I want to cancel my account, she told me to put it in writing and fax it to client care. She said customer service will call me, they never did. Their core values listed on their web site are a joke!
I never got a response from client care until I filed a complaint at BBB then Dan Lyle, representative of fdrs contacted me after he read my complaints. First he told me my blog was actionable and fdrs has in-house lawyers. He told me fdrs was not a scam. Then he promised me a full refund if I agreed to retract my complains with the BBC, FTC and IC3. I agreed to sign an agreement stating I would retract my complaints after I received my refund. That was many weeks ago and I haven’t heard from him. I’ve called his extension and left several messages several different times, at least once every two days for the past two months. He will not return my phone calls. This reinforces my original suspicion about what fdrs is. I just read the response to my complaint. Their statements are not true. A legitimate company would not have to lie to the BBB. A legitimate company would be happy to refund some ones money. A legitimate company would be happy to work with their customers. A legitimate company would not have so many complaints filed against them. I added to my complaint at BBB, then he called me again, left a message wanting me to explain all over again what happened. He is moving backwards. I want to move forward and resolve this. I’m continuing to file complaints with different agencies until this matter is resolved. I also plan to contact the DA office in CA.