These guys are criminals! I suggest everyone immediately contract the ny attorney general’s office...
I have purchased something from www.favorwarehouse.com for an even but my order did not arrive on time even though I've ordered long in advance.
I contacted customer service many times and never received a reply!
My order finally showed up three weeks after the event was held. When I opened the package I found out there were several items missing!
I tried to get some response from them many times but it got me nowhere!
Do not order from favor warehouse...they are terrible...Ordered 36 place card holders from them and only 25 came. Their solution is to refund me for the missing 11. If I want a refund, I have to pay for shipping so it pretty much negates the refund. Do not order from this horrible company.
Their business model seems to be, when things go wrong, blame the customer.
I'm sure all favorable reviews are written by them...
I completely agree with other complaints!!! I have placed an order on 6/16/09 as a rush order (and have paid the rush fees), up until 6 business days after the order placement I have not received an email notification that the order has been shipped. Then I got worried and called to find out if the order was shipped out on time and will make it before my event. I found out that only one item out of four has been shipped, and other items have not. The girl in the customer service was very nice and said that she will check if they can ship out the same day (6/22/09) and will get back to me in 15. No call back received. After being put on hold for at least 8 times, and after 2 emails and 2 voicemails nobody got back to me. Then (6/24/09) I decided to call every 5 minutes to get to talk to someone (many many minutes are spent on the cell phone with a lot of extra charges). And only then I found out that one of the items I ordered had been on the back order and will not be available for at least a week. It is unbelievable! In the desclaimer on the website it says:
Items that are out of stock:
If item is not in stock you will be notified of via email or telephone as to when it will become available. If you cannot wait until the item is back in stock and cannot find an item on the site to replace it you will receive a full refund on your order.
All orders placed using a credit card will ship within 5 business days.
UPS delivery time is between 1 and 5 business days depending on your location. If you need your wedding favors or favors sooner we also offer 3 day select,
NOTHING EVEN CLOSE!!!
Just a recomendation: First of all, if the item is on the back order you have to notify your customers before they place an order online (so they can go to a different vendor and purchase with no problems). If you find out that the item is no longer avaialble, NOTIFY THE CUSTOMER, especially if the order was placed as a RUSH order. RUSH usually means that the customer needs the items ASAP and willing to pay extra just to receive it on time. You are dilling with people who prepare for their very important events in their lives (weddings, bridal showers, baby showers). You have to understand the importance. And the money they you may return if the ites are broken or not received on time are not going to help, THE EVEN MIGHT BE RUINED!!! I plan to contact the Better Business Bureau.
I will never order from this company again!!!First my tags were wrong and they woundn't help me.Then my other item I had to wait two weeks before it was even shipped.So much for upto 5 days for shipping, and ofcoarse noone could help with that either.The people who work there are very rude!!!I had a lady tell me they can't make it a rush order but they can pull it so it doesnt ship, isnt that nice. TO EVERYONE DON'T ORDER FROM THERE!!!IT WILL BE WRONG OR LATE!!!
Did you know that this company plays nasty tricks on their customers?
I made an order of their place card holders for my wedding thru their customer representative. The reason why I made the effort to call instead of just simply ordering the item on their website, is because I was availing their "100% Price Match Guarantee". The lady c.s. indeed matched the price from their competitor's website, so, I was happy!
When my package arrived, I simply counted if the number of boxes totaled to what I ordered. My HUGE mistake was I was too complacent thinking that each of the box would contain 4 pieces of place card holder in them as it is set of 4/box. I found out very late that there were 4 boxes that lacked 1 piece of place card holder in them. So, it means that they took the exact no. of place card holder that is equivalent to what they supposed to let me "save" out from their 100% price match guarantee! VERY BAD! It's comparable to stealing!
5/2/08 re: Favorwarehouse.com
I ordered in-stock coffee mugs as part of bridal shower favors I was putting together for my daughter's shower. I did receive an order confirmation email the same day I placed the order. However, After a few days, I checked online, as they said you can do "anytime", and there wasn't any status on my order, meanwhile, my credit card was billed immediately. I sent an email to customer service, and it was not answered. About a week later, I sent another email, (inbetween these 2 emails I was trying to reach them by phone. The line was always busy, except for after business hours. How convienient)and it was answered after a day or two. I was told my order was arriving on the 29th. of April and I would then receive it in one business day. Well, needless to say, It's now May 2, the shower is May 10, I still can't reach them by phone, the website order status still shows no status or tracking number, still haven't answered a third email to them. So, I called my credit card provider, explained all of this, and how I came to find out that this company has many complaints against them. They are taking the charge off my account, and will be going after Favorwarehouse for the money.
I wish I had checked to see if there were any complaints beforehand, but quite honestly, didn't think to, until I was not able to reach them by phone.
I've been shopping the internet for the past 6-7 years now, and this is my first bad experience. I will never use this company again, for sure, and I will definitely be passing this along to my friends who have children getting married.
I ordered favors for my daughter's shower to arrive on or before April 4, 2008. When they did not arrive on that day, I called Favor Warehouse to ask about the status. After being placed on hold for long periods of time, a sales associate came on the line and told me that the favors had never been shipped. After asking about next day air, she put me on hold several more times and said for an additional $30.00, they would next day air them (I had already paid $12.95 for rush fees to no avail). I agreed to the extra $30.00 and was assured they would leave their warehouse for delivery the next morning. We never received them. In fact, tracking the shipment with UPS showed that they had never received the package, although Favor Warehouse provided me with a tracking number. I then began a three-week odyssey of trying to get my $211.02 credited to my card. I called them numerous times only to receive a message that all operators were busy and to leave a message. I left several messages and e-mails and received no response. On April 24, I finally reached Favor Warehouse (after 16 minutes on hold) and after 35 minutes of listening to the operator trash her co-workers because the package was never shipped and being put on hold three times, she finally came back on the line and told me that they would issue the credit.
Buyer beware -- terrible customer service!!
On 03/24/08 I ordered 165 luggage tags from Favorwarehouse for my April 25, 2008 wedding. Like everyone, I too believed I would receive my product in the 1 to 5 days as promised on their website. I PATIENTLY waited and called to check on the status on a Friday, April 4 (well beyond the 5 days) and was put on hold...several times. Finally a young man answered the phone and assured me that I would receive the order on TUESDAY April 8. He said that he did not have a tracking number yet, hmmm. Of course, Tuesday came and went so I tried to call back and received busy signals. I started to check complaints on this company and landed this site (SHOULD HAVE CHECKED before my order I KNOW!!!) Anyhow, I started panicking. because some people said that they received the product late, issues with the phone, no tracking #'s etc.. all what I had experienced. I also noted complaints about a CONNIE and how rude and unhelpful she was... so by now I was freaking out.
FINALLY on Thursday April 10, the company's phone rang (I felt like I won the lottery) only to be put on hold twice. (INCIDENTLY, I pushed the option for a NEW order, hoping to get quicker response, ha ha jokes on me!) A female answered "favorwarehouse please hold" at first, said it again 11minutes and 14 seconds into the call, came back on the phone at 14 minutes and 12 seconds and FINALLY took my call at 19 minutes. NEEDLESS to say, I WAS not hanging up (wasted time and cell minutes) but it was so difficult to get through, so I didn't take the chance to hang up and call back.
A woman answered and I was TRYING not to be NASTY and asked why I would be put on hold SOOO long and she said that it was lunch time and she appologized, because it was busy. She checked my order and PROMISED me that I would receive it the next day, Friday, April 11. I explained that thise was WAY later then the one to five days as promised on the website and she appologized citing it was busy! She even provided me a tracking number, so I felt a little better. As I hung up, she had said if there were any problems to call her back and believe it or not gave her name as CONNIE!!!
Friday came and I received all of my things in good condition as promised. I got a decent price, so after all, I guess it was worth the stress?!... so if you are waiting for your items...don't give up hope...Mine came. This company really needs to do SOMETHING about the way they answer calls and delivery dates that they don't live up to.
thank you and I hope this helps who ever!!
I orden 100 candles from this website on 03/23/08, received an e-mail confirmation order and was supposed to wait for a second e-mail to advise when my items were shipped. On 04/01/08 I send them an e-mail inquiring about the status of my order, since I didn't receive a fast response I called and the CSR told me that my order was going to be mail TODAY. I BELIEVE IT! two days later on 04/04/08 I called to track my order and find out that was not yet shipped. Connie was the name of the CSR that instead of helping made me more mad. I was not going to get my order on time for my event, she recommend for me to pay for overnight or 2-day shipping!!! Why am I supposed to pay extra when it was their mistake. They did not take any responsability and left me with the problem. I am supposed to received my order on 04/09/08! hopefully is the right one, but sincerely after reading all the complaints I doubt it. THIS IS A SCAM! PLEASE AVOID THE HASSLE!.
I placed an order for small picture frames three weeks before I needed them. Multiple e-mails and calls to the status went unanswered. After finally getting a person I was told it would arrive the day before I needed them. When they did arrive the black picture frames I ordered for my son's 1st birthday were silver with bells. I got all kinds of run around on the phone when I called. Why couldn't I use them? If I order now and have shipped overnight I MIGHT get the right ones. The agreement was that I would send back and they would reimburse me for the shipping. It has been three weeks since the box arrived with them (thank goodness for delivery tracking). I called about my credit and was told they didn't have any record of receiving the box. Then was told that the person that would handle that only works Thurs. and Fridays. I kept calling and the person was "not here", "running late", "on the phone" etc. I was told each time she would call me back and no call. I was told I was being impatient. Ummm, they charged me the minute I got the item... why shouldn't I be credited when THEY get the item back. Three weeks is ridiculous. My guess is that they hope people just give up. I just called my credit card company and had the charge reversed. I wish I had come on this site before I placed my order. I am only out the shipping but I'm sure other's have it worse. Save your blood pressure and order from somewhere else. This company is a fraud and their employees are rude and unprofessional.
I was interested in ordering 200 party favors. I was concerned about standard delivery versus rush delivery. I called favorwarehouse.com and was told that I had enough time to use standard delivery. I was no0t asked if ALL of my items were in stock or if any item was backordered. I proceeded with ordering the favors on the internet. I decided to add in a couple of extra items which were backordered, thinking that I could give those to the guest of honor at a later date (her birthday). My party favors did not arrive in time. When I called favorwarehouse, I was told that the entire order would not be shipped out until the few backordered items were ready to ship. So, my order would not come for almost a month. The information regarding holding orders to wait for backordered items was not clear from their website! The people I spoke to (including a "manager" named Cybil) were rude and unhelpful! They did not seem to care at all.
Hi, My name is Elizabeth and I have a complaint against favorwarehouse.com telephone number [protected] located 96 Verdi Street Farmingdale, NY 11735. They promised me that I would receive my merchandise 5/4/07 because I needed it for 5/5/07 and I never received the favors for my nieces communion. I call and call and all I get is an answering machine to leave a message and nobody calls back. I wish they would have just told me they couldn't have it on time instead of lying to me. I am very disappointed with their service and I wish that someone would do something about it. They will continue to take people's money and they don't send the merchandise. They are ruining peoples parties because we count on them when we place our orders and in turn they take our money and don't send any merchandise. The better business bureau needs to know about this.
I ordered a number of candles online from favor warehouse. They charged my credit card. The items didn't arrive. I e-mailed the company and asked where my order was. I didn't receive a response. I went online to "track" my order, to learn it had been placed "on hold," although I had already been charged for the items. I e-mailed the company a second time. Again, they did not respond.
When I called the company, I was told that the item I had ordered and had been charged for had been discontinued, that they had no more of this item -- but that I could order it personalized, which would be more expensive. I asked them when they were ever going to notify me that they did not have what I ordered. No response. I declined their offer to provide me with the more expensive "personalized" items and asked them to credit my credit card. So far, there is no information that they have done this (I contacted my credit card company already).
Complaint re: favorwarehouse.com
email: fwhouse AT favorwarehouse.com
their phone numbers: [protected] and [protected]
On July 3, 2006, I placed an order with Favor Warehouse, Inc. via internet. Their advertisement claims to...