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Fatwood Firestarter

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Fatwood Firestarter Customer Service Contacts

P.O. Box 9544
Savannah, Georgia
United States - 31412-9544

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Use this comments board to leave complaints and reviews about Fatwood Firestarter. Discuss the issues you have had with Fatwood Firestarter and work with their customer service team to find a resolution.

Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
The Fatwood Companydid not receive my order/company does not respond to calls

I placed an order for a box of fatwood online and paid by credit card. The item was charged to my account. That was on April 9, 2012. Today is May 1, 2012 and i have not received my order. They do not respond to emails or phone calls. There is no tracking number on the web site.

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    • Ma
      martyb Sep 24, 2012
      This comment was posted by
      a verified customer
      Verified customer

      I also ordered a box of fatwood from this company and it was on Sept 2, today is Sept 24, 2012 and I still have not received my order, and I have called their number and no replies back as yet. I have sent at least 6 emails and no reply from them. I just called my bank to see if I could get my money refunded and they said no because I paid with a debit card. So I am out $69.95 and I just dont know what to do now.

      I bought from these people 2 yrs ago and I received my fatwood in 3 days, and I even got to talk to them on the phone, in person. They were in Grants Pass, Oregon then, now I see they have moved to Shasta in California. A machine picks up, a voice says leave your detailed message and we will get back to you. I have done that and no one ever calls me back. I am going to leave a complaint with the BBB office after 30 days, but I dont think I will see any of my money. I am out of luck and dont know what to do now.

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    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Fatwood Firestarter — Please use caution when ordering from this company

    I ordered and paid this company for 40 pounds of fatwood.(used for helping to start fires in fireplaces)It...

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