FastTech
reviews and complaints

I have to say, I am extremely disappointed with FastTech. I placed an order with them and received a defective item. I returned it to them and it has been a complete nightmare ever since. They keep apologizing and promising to extend the solution in time, but nothing ever happens. It's been months and I still haven't received a replacement or a refund.

To make matters worse, they are not being honest with me. They keep giving me conflicting information and it's impossible to know what's really going on. One day they tell me they will ship a new item to me, the next day they can't find the returned item, and the next day they say they will send it for repair. It's been a constant back and forth since November 17, 2014 and it's now March 1, 2015.

I feel like I'm being taken advantage of. I ordered an item that doesn't work properly and now I'm being forced to pay a high postage fee to return it. FastTech keeps blaming the supplier for the problem, but I don't know if that's really the case. It seems like they are just making excuses and not taking responsibility for their mistakes.

I opened a ticket with them on November 14th and I'm still waiting for help. They keep promising to offer me a solution, but it's coming slowly. I don't know if I can trust them anymore. Maybe they are just like other Chinese suppliers who let down their customers with poor customer service.

I hope FastTech can improve their service and be more honest with their customers. It's not fair to keep people waiting for months without any resolution. I just want my money back or a replacement item that works properly. Is that too much to ask?

I recently made a purchase from FastTech and I have to say, I was not impressed. I was trying to save a few bucks and decided to buy a gift for my fiancee from this website. I knew that it would take some time to arrive due to customs and other factors, but I was willing to wait. Unfortunately, my experience with FastTech was not a good one.

First of all, I never received a tracking number for my package. However, it did arrive rather quickly, in just 12 days. When my fiancee opened the package, he was excited to see what I had gotten him. However, what I had ordered was not what was in the package. Instead, we were shipped a taifun atomizer clone. While my fiancee was still happy because he could use it on his mod, I was disappointed because it was not what I had ordered and the clone was worth less than what I had paid for.

When I contacted FastTech's customer service to explain what had happened, they were apologetic and asked for pictures. While it was a bit of a hassle for me to take the photos, I understood that they needed them to verify my claim. However, things started to get messy after that. They asked me to ship the Taifun to Miami and confirm that they had received it before they would ship me what I had originally ordered. I told them that this was too much of a hassle and that I just wanted my money back for the difference. Unfortunately, I had to repeat this request multiple times over the course of several weeks before they finally agreed to credit my account back.

Even after they said they would credit my card, I still have not received my difference. It has been two days and I have checked my bank account numerous times, but the money is still not there. Overall, my experience with FastTech was not a good one. Their customer service did not meet my expectations and I would not recommend doing business with them.

To make matters worse, the clone that we received is defective and constantly leaks. I hope that my review will help others make an informed decision when it comes to shopping at FastTech.

This company is not worth your time or money. I highly advise against purchasing anything from them. The only reason I even considered using PayPal was because I had heard that it was the only way to get them to do things right. Unfortunately, even with PayPal, I still had issues with this company.

I ordered three flashlights from FastTech and paid for them. After waiting for some time, they informed me that they did not have the items in stock and gave me a refund. However, they did not refund my international money transfer fees, even though they were responsible for the problem as their website clearly showed that they had the items in stock.

A few months later, they got two of the same item back in stock. This time, I made sure to verify that they actually had the items in their warehouse before paying. When the items arrived, they were of very poor quality. There were many spots of missing paint and deep cuts from the manufacturing process, which they had painted over nonetheless.

I have had nothing but bad service and products from this company for all of my orders since over two years ago. The only order that was good was the very first order, which was for a variety of PCBs for testing. However, when I reordered, I received a different manufacturer's equivalent of the original PCB. The new PCBs had a low battery function, which was not in the original PCB. They still did not refund me, even though they started the problem by not changing the description and photos on their item webpage.

The whole company and their support staff are scam artists with no sense of responsibility. I have seen some of the employees of FastTech leave five-star reviews saying that it is the best shop for DIY flashlights, which is very untrue. As someone who is an expert in this area, I recommend trying kaidomain.com instead. You will save money and your bank will not add international charges as they know how to do it normally like everyone else. Not with FastTech. You will get charged as a foreign merchant outside the USA.

There is just no way that anyone who has dealt with FastTech more than a few times can tell me that they are fully satisfied. They are also a clearing house for other merchants, which can mess up on shipping and quality, and you are the victim. Save yourself the trouble and avoid this company at all costs.

I've been a regular customer of Fasttech for almost two years now and I must say, they have never failed to impress me. I have learned a lot from my experience with them and I would like to share it with you.

Firstly, when they say "Authentic", they mean it. However, when they say "Style" or do not mention "authentic" next to a brand name, it's a copy. They are honest about it, but it's always better to read carefully before making a purchase. If you have any doubts, don't hesitate to ask in the "Discussion" section before buying.

Secondly, if you are buying fragile items, I would recommend going for the extra $1 box in the shipping options at the final stage of ordering. It's worth the extra cost to ensure that your items arrive safely.

Thirdly, their customer service is one of the best I have ever seen. They are certainly the best among all the Chinese electronics online shops. Once, I received damaged items and I took pictures of them. I had to send two emails explaining and further detailing the nature of the problem to a nice person who spoke good English. They gave me the choice between a full refund and store credit. The problem was resolved within 4 days after I received the damaged goods. Just be polite and they will go to great lengths to make you happy.

Fourthly, it's always better to buy anything that contains batteries separately. Make as many separate orders as you need so that your other items won't be in the same package as batteries. Batteries and items with internal batteries such as smartphones and MP3 players travel by boat, so expect 6-8 weeks delivery. Similarly, it's better to buy knives, scissors, or anything with a blade in a separate order and expect similar delays.

Fifthly, a $2 item is never going to be as good as its $200 Western counterpart. It's important to be sensible and remember that you get what you paid for. However, unlike many of their competitors, Fasttech honors their guarantee (usually 45 days) scrupulously.

Sixthly, it's important to check out the "Ships in..." mention in green below the item. If it says "Ships next week" or longer, they usually do not have the item in stock, and it may take a lot more time than a week for them to get it. In such cases, it's better to buy something else.

Lastly, it's important to remember that you need to choose between fast delivery and very cheap items. You can't have both. Average items will take 3 to 5 weeks to reach Europe and the U.S. from what I've gathered when you choose free delivery. The supposedly faster shipping services they offer for a fee are sometimes faster, sometimes not so much. If you want fast delivery, it's better to buy in your home country.

In conclusion, Fasttech is a great online shop for electronic items. They are honest, have great customer service, and offer a wide range of products at affordable prices. However, it's important to be careful while making purchases and to remember that fast delivery comes at a cost.

FastTech is a website that offers a wide range of products at affordable prices. While most of the staff are great and a pleasure to deal with, there are a few who cannot be trusted. One staff member in particular, who goes by the name of Sunny, is very short-sighted and mean. Sunny loves to screw customers over, especially if they have received a faulty or damaged item.

Sunny will play games and make poor counter offers with small partial refunds. They also love to keep customers going around in circles to waste their time. The aim is to get customers frustrated to the point where they give up. After all, Sunny is getting paid to waste customers' time, but customers are not.

To avoid dealing with unpleasant, unreasonable, and short-sighted staff like Sunny, it is recommended to only make payments to FastTech with PayPal. Do not make payments with cryptocurrencies or credit cards, especially on electrical or fragile items. Otherwise, there is no recourse such as consumer protection and no intermediary to determine a refund. FastTech cannot be trusted to do the right thing, especially staff like Sunny.

Even if you are a VIP FastTech customer, Sunny will still try to screw you over with a small partial refund or play games with silly back-and-forth counter offers. By making payments with PayPal, customers can put in a claim and escalate it straight away if they receive a damaged or faulty item. Customers are far more likely to gain a refund from having more reasonable PayPal staff make the decision and not the vendor.

It is important to note that abusing PayPal refund claims can result in PayPal closing out your account for violation of their terms and conditions. Making a PayPal claim is a legal declaration, so it is crucial to only make claims for legitimate reasons. However, if you make regular purchases online and do not abuse PayPal refund claims, then when you do make a real claim, 99% of the time PayPal will have your back and refund the customer.

In conclusion, FastTech is a great website with affordable prices, but customers should be cautious when dealing with staff like Sunny. To avoid any issues, it is recommended to make payments with PayPal and only make legitimate claims for refunds. By doing so, customers can ensure that they are protected and can shop with confidence on FastTech.

I think it's important to keep in mind that everything in China is owned by the government. So when you get "free" shipping from FastTech, it's actually the Chinese government using taxpayer money to pay for it. All of their products are mass-produced in Shenzen, which is one of their largest sea ports. If you don't pay for shipping, the government will ship your item out the cheapest way possible, which means it will be coming across the ocean by boat. Your item will be put in a shipping container, which has to be full before it's put on a boat. The boat also has to be full of containers before it leaves port. This process can take up to 12-14 days at sea because the boats make stops at other ports too.

When your package arrives, it has to go through one of three international ports. Once it's there, customs has to inspect every single item on that boat, which can take a lot of time. This whole process can easily take up to 6 weeks. I've made about 3 purchases from FastTech over the last year and a half, and every item took from 3-6 weeks to arrive at my door. If you're upset about the shipping aspect of buying from them, you might want to rethink buying from China altogether. This is how every Chinese website works.

If you want to save money, you should keep your orders small, like less than $20. That way, if something does go wrong, you're not out very much money. These people are 3,000 miles away on another continent working for pennies on the dollar. They don't speak English, and I don't think they generally care if you have a problem or not. I think they just rely on the fact that 99% of what they sell to customers gets there in one piece.

As far as issues with "fake" items being sold, well, duh. China doesn't recognize, let alone enforce, any type of international patent laws. It's all knockoffs. I thought everyone knew that. Most people have no problem with ordering stuff from China, and you probably won't either. Just keep in mind some of these things when you do go online to buy your stuff. Thanks for taking the time to read this.

I really wish I had read the reviews before making a purchase on FastTech's website. I spent a total of $13.11 on my order, but it took a whopping 17 days for me to receive a refund of $12.50 with no explanation. It was a frustrating experience, to say the least.

I placed my order on September 12th, and the website stated that my items would be shipped within 5 days. However, I didn't receive my parcel until September 24th. When I contacted customer service, they apologized for the delay and explained that items 9648160 and 7775702 were not ready, which caused the delay. They promised to confirm the stock date of these two items with their supplier and get back to me as soon as possible. They also asked if I wanted them to ship the ready item out first.

Of course, I responded with a resounding "yes" to their offer to ship the ready item first. But, unfortunately, I still didn't receive anything.

Then, on September 29th, I received a message from FastTech apologizing for the delay and promising to improve their inventory control process. They informed me that item 9648160 would arrive on September 29th and that they would ship my order as soon as all the items were in stock. They also offered me a gift from a list of items on their website.

It's now October 8th, and I still haven't received anything. I responded to their offer of a gift, but I didn't really want any of the items they were offering. I asked for item 9655892 as my gift and as a replacement for 7775702, with no refund required. I also offered to pay a small amount if they couldn't give me the item I wanted.

Their response was disappointing. They couldn't send me item 9655892 as a gift because the price difference was too big, so they offered to deduct USD$1.5 as a discount if I wanted it as a replacement. They also informed me that they were off duty from October 1st to October 7th due to the National Day Festival.

Finally, on October 8th, they replaced item 7775702 with item 9655892 and sent me a link to pay the balance of USD$17.43. I paid the balance, but I was frustrated that I had to pay so much more than the original price of USD$1.88.

It's now November 12th, and I still haven't received my order. I regret making a purchase from FastTech and would advise others to stay away from this website. The customer service is poor, and the communication is confusing and frustrating. I hope that I will receive my order soon, but I'm not holding my breath.

I'm here to share my experience with FastTech, specifically their drop ship services. I placed an order for an item that was listed as "In Stock" on September 27th. According to FastTech's terms, this means that they can get the item within 24 hours and ship it within 48 hours. I was aware of this when I placed the order for my customer.

On September 28th, I created a ticket to ask if the item would be shipped with tracking. I wasn't sure if their "standard" service included tracking, but Ivy, the staff member who replied, assured me that it would be shipped as soon as possible and that tracking information would be sent to me with the confirmation. She did not mention anything about the item being out of stock or unavailable to ship within the promised 48 hour time frame.

On the second business day, September 29th, I was getting worried as was my customer. I updated the ticket outside of business hours, knowing that I wouldn't receive a response until at least 6PM PST (9:30AM their time). By 9PM PST, I still hadn't received a response, so I decided to chat with a representative.

I spoke with Patrick, who was very curt and unhelpful. He simply told me that the item was unavailable. I asked him to clarify, as it was promised to be in stock. I also asked if there were any committed to my order and if it was unavailable because I took their last stock. He replied with a blunt "no." I then asked why Ivy did not mention this earlier when I was already speaking with her and if he had an ETA on when it would be available to ship. I waited for 10 full minutes without a reply.

I then opened a new tab and spoke with another representative, Kenneth. He was very polite and helpful, despite the matter being out of his hands. He told me the same thing as Patrick, that the item would not be available until at least October 9th. I checked the listing for the SKU and saw that it now said "ships within 3 business days" instead of out of stock. This was frustrating to see, as it was still inaccurate.

Long story short, I may receive negative feedback from my customer and have to issue a refund and file a PayPal chargeback. Unless my customer decides to wait and receive a partial refund on the order, I will be stuck with a gift certificate to use at FastTech. This was my first and only order with them.

If you're looking to drop ship items to supplement your business, I suggest you look elsewhere. FastTech has a history of negative feedback and chargebacks.

If you're looking to start a business by drop shipping, I recommend finding a quality supplier. Otherwise, you risk having your account shut down or receiving bad feedback from the start.

FastTech, please improve your services and stop playing like amateurs.

I recently made an order on FastTech.com on St. Patrick's Day and was excited to receive a decent discount on my purchase. However, I was disappointed to find out that my order was not sent out until a good two weeks later. To make matters worse, two of the products I ordered were marked as discontinued and were not included in my package.

I noticed that the vape mod product I ordered was still being offered on the website as a combo package with a lesser value tank than the one I had ordered. Instead of simply sending me the vape mod without the tank or sending me the vape mod with the lesser tank, I had to play phone tag with their customer service. Unfortunately, they were not hearing me out about the simple fix to this problem.

I understand that the tank I had already paid for was discontinued, but I just wanted a refund for that particular product. However, I couldn't understand why they couldn't send me the vape mod that I had already paid for. It's not my fault that the website doesn't accurately reflect their current stock. The vape mod is not discontinued and is now being sold as a combo pack well after I had paid for my order.

Now, I'm just waiting to see if the "staff" can send me the vape mod that I ordered, with or without the tank combo. The right thing to do would be to send the combo even though I don't care for the tank and just want the one I paid for. I really hope they don't try to charge me the full price of these products based on their mistakes.

This is my third order from the website and I had no troubles until now. I just can't seem to get the point across that since they have my money long before even getting the order right, they could at least send the vape mod out at the discount rate I already paid for it, even if it is now sold as a combo pack and not just the vape alone that they advertised and I paid for.

Such difficulties make me, as a returning customer, feel scammed and this website is not legit business-wise. They should send the combo pack out and still refund it for such frustrations and conducting such poor business. Meanwhile, they should mail out the vape tank I've already paid for once it is stocked again while they refund it.

In the end, I just hope to receive the vape mod, combo or not, and get a refund for the tank which they falsely advertised. Now it is time to see how kind their business is for screwing over a long-time returning customer or if they are still going to hold onto my money and make me work for getting the fair deal instead of blessing the person their mistakes are affecting.

I want to note that the product SKU 6526601 is marked as but not discontinued, while the combo pack SKU 6526701 is still available in multiple colors and SKUs. This shows that the product is not discontinued but is just conveniently sold as a combo well after I had already paid. The tank I paid for, SKU 6821802, might actually be discontinued, but they have multiple TFV12 cloud beasts still available for sale. They could just send a rebuild-able head to make it the actual tank kit I paid for.

All of this just to squeeze extra money out of the customer is disappointing. I hope that FastTech.com can rectify this situation and provide me with the products I ordered and a fair refund for the tank that was falsely advertised.

P.S. It was my birthday on March 23rd, and I'm still waiting on getting this order fulfilled or rectified.

I recently had an experience with FastTech's return policy that left me feeling frustrated. However, I was ultimately able to receive a refund, although it took some effort on my part. Here's what happened:

I had ordered a Vamo from FastTech and when it arrived, one of the buttons was broken right out of the box. I immediately contacted customer service to initiate a return. They asked me to provide a photo of the problem, but I explained that the issue was not visible and could only be felt and heard. I also mentioned that I had experienced a similar problem with my old Vamo, which was why I had purchased this replacement.

FastTech then requested that I provide a video of the problem, which I found to be an unreasonable request. I expressed my frustration with their return process, which I felt was overly complicated and inconvenient. I also pointed out that many customers may not know how to upload a video via a third-party website, and that it would be more convenient for everyone if they simply provided a return address and included a return envelope in the original packaging.

After some back and forth, I was finally able to provide a video of the problem. However, FastTech then informed me that they could only replace the item, not provide a refund. They also explained that their return policy only allowed for replacement requests within 6 months of shipment and refunds within 45 days of delivery.

I was disappointed with this response, but ultimately decided to accept the replacement. FastTech provided me with a RMA number and return instructions, and I shipped the defective item back to Miami. They reimbursed me for the postage and shipped out a replacement once they received the defective item.

Overall, I found FastTech's return policy to be frustrating and inconvenient. However, I was ultimately able to receive a replacement for my defective item. I would caution other customers to be aware of the limitations of their return policy before making a purchase.

FastTech is a website that sells a variety of products, but their shipping and customer service leave much to be desired. While some items may arrive quickly, it's more likely that you'll be waiting for a month or more for your in-stock items to ship, and then another three weeks for them to arrive. If you receive a faulty item, don't expect much help from their customer service team. They'll offer you a measly $3 store credit to keep the item and go away, even if the item cost you $75 and doesn't work.

To make matters worse, their customer service reps don't seem to speak or understand English very well, and it can take days to get a canned response to your ticket. If you paid with PayPal, they'll try to drag out the process so that you can't file a claim and get your money back. And if you never receive your product (which happened to me once), be prepared to wait four months for a replacement or refund.

If you do decide to order from FastTech, be aware that their listed ship-out times are often inaccurate. If an item says it will ship in seven days, expect it to take at least 14 working days. And since Chinese New Year 2015, the quality of their products has gone downhill, with many poorly made knock-offs being sold.

Overall, I would recommend spending a few extra dollars and buying from a more reputable seller. While FastTech may have some good deals, the hassle and frustration of dealing with their slow shipping and poor customer service just isn't worth it.

I placed an order on January 8th, 2016 on FastTech's website. I was excited to receive my two items, but unfortunately, things did not go as planned. FastTech kept telling me that they were waiting on one of the items I ordered. They kept saying that they would have it in 24 hours, but that never happened. I finally got fed up and told them to cancel the item. They agreed to cancel it, but it took them a while to do so.

After canceling the item, FastTech told me that they shipped the other item on February 2nd, 2016. I asked for the tracking number, but they did not provide it until February 27th. That's the day they printed the label, and it shipped on February 29th. I was frustrated with the delay, and I asked about my refund for the canceled item. FastTech told me that they would refund the $73 when I closed my PayPal claim. I made the mistake of closing the claim, and now they are saying that I am out of luck. To make matters worse, they will not refund my $73.

As of March 4th, the item they shipped on February 29th still shows that it is somewhere in Hong Kong. I asked for a return authorization because I plan to return the item for a refund when I receive it in April. However, since they did not refund my $73, I may have better luck selling the item instead.

I spent over $500 with FastTech, and I feel like I got screwed. I don't want this to happen to anyone else, so I recommend that you stay away from FastTech. They are crooks. Instead, try ANGELCIGS, which ships from the good old USA.

Fasttech, I have to say, I am disappointed in the service I received from you. I am left wondering if you are truly invested in the vaping industry or if you are just trying to make a quick buck off of its growing popularity. My recent order of vape coils left me with a burning sensation in my throat, a scratchy feeling, and a harsh pull. When I reached out to your customer service team, I was only offered a refund of $4.00 for an order that cost me $28.83.

I had ordered three boxes of two different types of coils, but I only opened one box of each. This left me with four unopened boxes, still sealed with their original packaging. I wanted to return these unopened boxes because I was unsure if they were from the same batch as the two damaged packs. As a consumer, I take the quality of my vaping products seriously. The vaping industry is still relatively new and it is important that companies treat it with the respect it deserves.

I feel like I have been taken advantage of and it leaves me questioning the integrity of your company. It is clear that some online companies are only interested in making a profit, and I fear that Fasttech may be one of them. While your prices may be low, it is clear that you do not care about the quality of your products or the satisfaction of your customers.

In the future, I will be looking to support local businesses who are invested in the vaping industry and who prioritize the quality of their products and the satisfaction of their customers. It is important that companies like Fasttech understand that their actions can have a negative impact on the industry as a whole. I hope that in the future, you will take the necessary steps to improve your customer service and the quality of your products.

FastTech is a website that sells E-cigarette (Vaping) Coils. However, I have had a bad experience with them. They claim to sell authentic products, but they are actually selling clones. For example, I purchased a set of Atlantis V2 Coils, but what I received were clones. I was very disappointed because I expected to receive the real thing.

The problem is that FastTech does not provide clear instructions on how they title their products. They expect you to know the difference between a clone and an authentic product. This is not fair to the customer because it can be confusing and misleading.

When I tried to return the coils, I was shocked to find out that they would only refund me 50% of what I paid. This is unacceptable because I was misled into buying a product that was not what I expected. I paid $20.91 for my order, but I was only going to be refunded $12.00. I was very upset and argued with them for days.

Finally, they agreed to refund me $5.00, which they claimed was their actual shipping costs. However, later they told me that the shipping costs were actually $7.49. This is not fair because it was not my fault that I received a product that was not what I expected.

In conclusion, I would not recommend FastTech to anyone. They are not transparent about their products, and they do not provide clear instructions on how they title their products. They also do not provide fair refunds to customers who are misled into buying clones instead of authentic products.

Fasttech is a website that I have had some experience with, and let me tell you, it's not all sunshine and rainbows. These guys will give you the runaround for what seems like forever, even after you've sent them pictures and videos as they requested. It's pretty clear that they have no intention of giving you your money back, even if the item you received is not the one you ordered. Suddenly, it's your fault that they sent the wrong item, and if you receive a defective item, it's obviously because you did something to it.

If you're patient enough to deal with their back-and-forth messaging for about 5 or 6 months, you might get a small refund, but it won't be anywhere near what they owe you. I think the only reason I got any refund at all is because they realized they were going to have to deal with me on a daily basis for the rest of their lives. It's a shame that it has to come to that, but sometimes you have to fight for what's right.

The first, second, or even third order usually arrives after taking over three months, and it's usually what you ordered. But at some point, they start treating you like you're less than human and just a means of getting free money. What can you do about it? You can't call the Better Business Bureau because they're not based in the United States. Once these scam artists get your cash in their hands, you have no recourse whatsoever to recoup your losses.

So, my advice to you is to listen to me and learn from my experience. Don't make the same mistake I did. Stay away from Fasttech if you value your time and money. Have a great day, everyone.

So, I recently purchased a vape from FastTech and I must say, I was not impressed with their service. Firstly, it took them a whole month to ship my order, which was quite frustrating. When I finally received my vape, I was disappointed to find out that it was defective. The trigger would activate itself when I left it on the table unlocked, which was quite dangerous. However, the final straw was when it burned me. The vape turned itself on, burned all the juice in the tank, and burned my leg. Its internal temperature was 200 degrees (f) which is just insane.

I contacted FastTech to return the defective vape, but they made it quite hard for me to do so. When I finally managed to return it, they never contacted me for my refund. I had to make a YouTube video showcasing the defect, which you can find by searching up #c041007138 on YouTube. They even asked me to bring it to a vape shop and fix it, giving me only half of my refund. What a load of BS!

In the video, you can see that I brought it to my local vape shop and the vape was burning the worker as he was touching the battery cap. It was quite dangerous, and I'm glad I didn't have it in my pocket when it overheated. It's been two months since I made the video and sent back the vape via USPS priority mail, so it should've arrived in three days max. However, they have not reached out to me since, and I feel like I've been scammed.

Overall, I would not recommend FastTech to anyone. Their service is terrible, and their products are defective. I've attached a photo of when it overheated on me and burned my leg. It's just not worth the risk, and I'll never make the mistake of saving a couple of bucks and buying online again.

I've had some pretty good experiences with FastTech, but I have to admit that there have been some not-so-great ones as well. One thing that I really appreciate about this site is the prices - they're often unbeatable. However, that being said, there have been times when I've received items that were just plain junk. I've had cords that stopped working after just a week, and electronic gadgets that didn't do what they were supposed to. It's definitely a mixed bag.

Shipping can also be hit or miss. Sometimes I've received items within a week, but other times it's taken two months or more. I always choose the slowest shipping method since I don't want to pay extra, but it can be frustrating to wait so long for something to arrive.

One thing that I've found helpful when shopping on FastTech is to read reviews. However, it's important to take them with a grain of salt since some of them are fake. I also like to Google the model numbers of items I'm interested in to see what other people have to say. This can be especially helpful when it comes to quality issues, since a lot of the time it's not FastTech's fault - it's the manufacturer's.

If you do end up with an item that doesn't work or doesn't do what it's supposed to, getting a refund can be a nightmare. I've had a couple of electronics that were just plain low quality and didn't work at all. FastTech won't refund an order just because the item doesn't do what it's supposed to or breaks quickly. Instead, they'll replace it with another item that may or may not work, or exchange it for something else and charge or refund the difference. They do refund return shipping, which is nice, but their default for refunds is gift cards. The last one they gave me expired in just 90 days, which was frustrating. If you want an actual refund, you'll have to beg for it.

Overall, I'd say that FastTech is worth checking out if you're looking for a good deal. Just be aware that there are some quality issues to watch out for, and getting a refund can be a hassle. Good luck!

Ordering from FastTech can be a bit of a mixed bag. On the one hand, they offer some really great prices on a wide variety of products. On the other hand, there are some serious downsides to ordering from them that you should be aware of before you make a purchase.

One of the biggest issues with FastTech is that you should only order one item per order. If you order multiple items, there's a good chance that your shipment will be held up for weeks or even months because one of the items is out of stock. Unfortunately, FastTech won't always send you a notice when this happens, so you'll need to keep an eye on the website to see if there are any updates on your order. Even then, the "ETA" they give you isn't set in stone and can be extended several times.

Another thing to keep in mind is that if you cancel an order or part of an order, FastTech won't always send you a refund. It's up to you to make sure you get your money back, so be sure to track your cancellations carefully.

If you have any tech questions about a product, don't expect FastTech to be much help. They can be slow to respond and may not even answer your question directly. It can be frustrating to have to send repeated reminders for weeks just to get an answer that doesn't really address your original question.

When your items finally do arrive, be sure to check them closely. While most items work just fine, there have been cases where the wrong item was sent or an item didn't work properly. If this happens to you, be prepared for a bit of back and forth to rectify the situation. FastTech's first suggestion is often just to credit you the difference between the item you ordered and the item they sent, but if you can't use the item they sent, that's not much help.

All that said, there are still some good reasons to shop at FastTech. They offer some really great prices on items you may not be able to find anywhere else. Just be aware of the potential downsides and don't order anything you really need from them. Overall, the money you save may or may not be worth the hassle, so it's up to you to decide if it's worth it.

I recently made a purchase on FastTech.com for two Samsung 25R batteries on April 3rd. I was excited to receive my order, but unfortunately, I ran into some issues. I decided to contact FastTech through a ticket to inquire about the status of my package. To my surprise, I received a response from Winnie on April 4th, stating that they had sent the package to DHL on the same day I made my purchase. However, the package was still in the DHL company's possession, and they were unsure of what had happened. Winnie apologized for the wait and asked me to contact them again if there were no updates in a week.

I decided to take matters into my own hands and contacted DHL myself to see what was going on. To my dismay, DHL informed me that the company I ordered from had not released the package to them. I was in "Customer Alert Received" status since April 4th, and if I tracked my package on their website, I would see the status of "Electronic Notification." I was confused and frustrated. Who was lying to me? Was it FastTech or DHL?

I decided to request a refund at 100%, and not in store credit, since I would not be using their site again. I used PayPal to complete my transaction, so I will dispute the charge and get my money returned. I work hard for my money, and $11 is not a small amount for me. I guess I will have to go somewhere else to purchase my batteries. Thanks, FastTech, for making my decision on ordering from you in the future!

Overall, I was disappointed with my experience with FastTech. I understand that sometimes things happen that are out of our control, but I felt like I was being lied to. I hope that they can improve their communication with their customers and ensure that situations like this do not happen again in the future.

I recently made an order on FastTech for some vaping mods, and I must say, I was quite disappointed with my experience. Firstly, it took over a month for my order to arrive, which was quite frustrating. When I finally received my order, I was excited to try out the Eleaf Istick clone called "Smart 20". However, right out of the box, it did not charge, no matter what cable or charger I used. I was quite disappointed to find out that it was just a cheap board and battery inside, which made it feel like garbage.

Additionally, I also ordered the V-35 Vamo clone, but when I tried to use it, the firing pin was too big. I tried using my Protank 3, Nautilus, Mini Nautilus, iClear, and other tanks, but none of them worked. I had to change the pin with one I pulled from an old eGo, and finally, it worked. However, I soon found out that the variable wattage did not work properly. The display showed wattage change, but the output remained at 35 watts. This was quite frustrating, as I ruined three coils in just 10 minutes trying to figure it out.

When I tried to contact customer service, it took them five days to respond, which was quite a long time. They asked me to make a video and post it on YouTube before they could give me a RMA, which was quite ridiculous. I refused to do that, as it was quite inconvenient. I also found out that I couldn't send the video directly to them, probably because of Chinese government internet restrictions. I was quite disappointed with their customer service, as they should have believed me when I told them that the device was broken.

In the end, I gave up on trying to get a replacement or refund, as it would take months for anything to get resolved. Shipping each way takes 4-6 weeks, which I believe FastTech counts on. I will use these items as parts, but I will never order from FastTech or China ever again. Overall, my experience with FastTech was quite disappointing, and I would not recommend them to anyone.

order number: C082146847
After ordering a product in August 21st and paying extra fee for a 7-12 days shipping, I saw that it doesn't arrive and on september 20th wrote to Fasttech support. I was told one day later that "there are too many packages in the post office, they will take a long time to update the tracking information." and I was asked to wait 5-7 days. after that I wrote them again 5 days ago, asking for a refund. I did not receive any response and 2 days ago, wrote again, asking to not be ignored and for a refund. still, no response.
attached is my correspondence with fast tech:

#5.
posted 12 days ago
by you

Hello
I haven't received my order yet although it said it should be here by now.
What's going on?
Order #C082146847 - package 1
Shipped 9/11/2018
Thanks
S

#6.
posted 11 days ago
by yuki Staff

We are sorry for this issue. As now there are too many packages in the post office, they will take a long time to update the tracking information.

Could you please give it 5-7 days more for the tracking update? If there is no update then, please get back to us and we will send an inquiry to the post office.

Thank you for your understanding.

#7.
posted 9 days ago
by you

This is simply disappointing and unprofessional. My order was made in August 21st. It is still not here. I paid for a 7-12 days period and it's been more than a month now. I have already had to buy a replacement via amazon. I am pretty certain this is the last time I am using your services.
I am expecting a full refund.

#8.
posted 8 days ago
by yuki Staff

Sorry for trouble in this issue. Please kindly note that the international shipping sometimes is unexpectable, as many factors will affect the shipping time. The package is still on the way now, please wait for some more time for it.

#9.
posted 5 days ago
by you

how much time exactly do you (and I) need to wait more for you to realize that this is not ok? that if a client pays for a 7-12 days delivery and he still doesn't get his order after 40 DAYS (!) maybe you should act like a serious business and finally give him a refund?
This is simply outrageous. I am asking for the second time-give me my money back.
Thank you
Shai

#10.
posted 2 days ago
by you

Hello
please don't ignore my last email I sent you via your website.
I am till rightfully expecting my refund. it has been more than 40 days and
nothing has arrived
Thank you
s

#11.
posted 1 day ago
by you

Still you rather not answer.
The fact are that I paid for a product. I paid for the product to arrive in 7-12 days. The order was made six weeks ago. The tracking have lost track since the 16th of last month.
You are refusing to give me back my money and ignore my messages, there is one word for it,
please, for the last time, pay me back my money.

So ordered these 2 on July 27th they supposedly shipped it on August 1st & today is the 14th and upon checking tracking it says it was returned to sender? But then in another status it said it got lost in transit? Well that's not my fault so yes this [censored](ME) has been emailing them & calling for my refund of $40, what they think they can steal from us hard working people & scam is out of the product we order? I DONT THINK SO, THEY DONE MESSED WITH THE WRONG WOMAN HERE, THEY THINK BECAUSE THEY ARE IN SINGAPORE THEY ARE UNTOUCHABLE THEY ARE WRONG, AT THE END OF THE DAY THEY WONT SEE ME COMING...STEER CLEAR OF THESE IDIOTS

Link: https://www.fasttech.com/p/5457500

Order No. : C052922543, Dated: May 29, 2018

Tracking No. : RT389392096HK

Tracking number RT389392096HK status shows that the package been delivered however, I never received the package

When contacted Fasttech customer service they informed me that they don't have any means of finding package with the tracking number provided by Fasttech. Instead customer should find the package in post office on his own when there is no proper tracking number.

Moreover, I have paid USD1.64 more for the shipping.

Am looking for complete refund of the money which is total USD5.24.

oh what a mess their website is! It takes them forever to finally ship your items, but it takes them only two seconds to charge your hard earned money. It's what they usually do with no problem. But what next? Long long waiting. The longest waiting that a store like this can provide. 2.5-3 months... So ordering from there is like checking your ability to be patient and stay calm at the same time. oh and if you get a non-functioning part and will want a refund, they will give you a hard time, but won't do anything.

I searched online for replacement coils for my atomizer on my ecig. Fasttech was the only place that claimed to have them. I thought it was great because every other website said they were out of stock. I placed the order for 10 5packs. 10 days later I received an email from Fasttech that explained they did not actually have this item and I could receive store credit or a refund. I responded immediately that I wanted a refund. That was the last I ever heard of them. Although I sent multiple emails to them they would not respond. Well one month after I made the order And 20 days after I told them I wanted a refund there was no response.

It was clear that they were not going to refund my money. I was lucky that I paid with PayPal. I decided to complain through PayPal and SHOCK! within 12 hours and on a weekend the money was returned to my PayPal account. Of course they don't want to loose their use of PayPal. How else would they be able to milk unknowing people out there in cyberspace?

I recommend never to purchase anything from these scam artists. They are not trustworthy and WILL steal from you if you are to trusting.

I placed my order on March 12th and it was shipped out March 13th. I have ordered two other times from this company and the item arrived within 10 days. It appears that USPS has lost the package and I requested assistance from the shipper to try and help me locate the package. I got the sorry message as well as telling me I needed to contact the post office which I told them I had already done that two days ago. Their idea of customer service is to copy tracking information, paste it into an email and send it to you. This was purchased through PayPal so I am going to contact them for assistance. My advice is avoid this company at all cost.

I have ordered some stuff from Fasttech and paid for my order. Later I received a message stating that they don't ship to my country. Seriously? When I placed my order I provided my address and they said nothing! And only after they took my money they informed me that they don't deliver to my country. Then I asked for a refund but they refused. I told them that was not my mistake, they saw my address and they could have told me about that! Do not order from these guys! Please, someone help me get my money back!

I made an order in early January and nothing ever arrived. I still communicate with these clowns and they keep saying my stuff is on its way. Asked them to cancel my order a million times now, but they refused and told me to be patient. They said that my order was shipped on February 2nd, but when I asked for some sort of confirmation they ignored me. There is no tracking information, so I have no idea where my order is. www.fasttech.com is a total scam! I'm sure that they never shipped my items and they still have my money!

If you order from these guys do not bother paying extra money for shipping. Even if you pay extra you will be waiting for your package like forever. I purchased three items from FastTech and paid extra for rush shipping. I actually expected to receive my items within two weeks, but it is already two months since I ordered. I contacted customer service, they apologized and asked me to be more patient. Paying extra for shipping is useless, it’s just a waste of money, and will only cause your order to take much longer to arrive. Still hoping to get that package.