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FashionNova / product & service

United States

READ THIS BEFORE BUYING ANYTHING FROM FASHION NOVA!!!

My experience was 100% horrible. I had bought a nice dress that was on sale for a presentation I had to do in school. I waited a good 5-6 days and when my "dress" finally arrived it turned out to be pants ..! One the shipping label it said my name and the correct order I had but on the inside the label said "love pants, khaki" which is not what I ordered!!! I called fashion nova right away and didn't even open the package. When I called they expected me to go out of my way and return the item as well as not giving me the correct item I ordered . Another thing, they did not return the money I spent on my dress, they only give store credit. If this mistake was on their behalf and cannot even give me the correct item, why can, the consumer, not receive my money back? I do not want to buy from this store ever again, I was left completely empty handed. I sure as hell hope I don't have to pay for shipping as well to return their error.

FashionNova
FashionNova
FashionNova

Ja
May 15, 2019

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